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    heatherlew
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    RFK Stadium 1989 Box

    LESS THAN 5000 LEFT

    The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

    ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

    When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

    “RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

    Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

    Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

    For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

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  • MinasMorgul
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    I could be wrong
    Lots of informed opinions, always a good discussion. Who would have thought we all would have studied the Internet CD Sales market. That's what happens when there's not a release a month. We shall see, of course. If they don't sell more than the 5200 left, however, I'm expecting at least a "well thought out essay on Rhino Sales Model Minas, you were right" ;-) Kayak Guy - I'm speaking of physical product only. That is what I am postulating is limited. Jim - your comment confused me, when you said "My guess is once it's gone, it's gone whether it's a limited release or not." Edit: I felt like I wasn't splaining myself good. If it ever gows to "gone" status, and is not made available again at any point after that, then it was a limited release. In other words, if it's gone, then it was indeed a limited release. To elaborate - Clearly it's not numbered and it's not being advertised as "only x number of copies available". What I am saying is that this release will not have multiple pressings, and is not going to be produced in mass quantity. The final number will be determined by pre-sale projections, which at this point in time looks low enough to not warrant any more produced than the 10K presently available in the system. As I said, and you're on the same page with, they most likely have not been manufactured yet, because they're still monitoring the presale. There will come a day during the presale that they have to decide on a number. That number will either be 10K, in which case the number available in the system remains what it is and has been, or they will bump it up or down by a small percentage, depending on the number sold during the presale. Once THAT number is decided on, be it 8K or 15K, that will be all they ever produce of it, and when it's gone it's gone, making it a limited release. Operational definition of "limited release": a set number of copies will be produced and will be decided on by release date (8K, 10K, 12K, 15K, etc, it's irrelevant), and no more copies will be produced once that number is sold. I think we're all getting a little tripped up on the symantics. Agree, this is not labeled "Limited Release". Disagree, it won't be available for an unlimited time. They will produce a number that is fewer than 15K for sure, and as Jim said, once it's gone it's gone. So get em while they're hot folks! I also have mine (2). The real take away here is that if I am correct, then they've "fixed" the issue in which some people do not get an opportunity to obtain a copy at retail price, and that's a positive for all of us! Everyone have an awesome weekend.
  • Kayak Guy
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    We will find out on Nov 11
    or when they put the "Only 500 left" banner up ;)
  • Kayak Guy
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    This is a Limited Release?
    I respectfully disagree that any release with a digital download option is limited. In Dave's seaside chat he never mentions limited availability or a need to rush to grab a copy to make sure you don't miss out like he usually does for the limited releases. Dave's our buddy why wouldn't he tell us if he thought we might miss out by waiting? This box seems like the same sort of roll out as the Formerly the Warlocks box, which only recently sold out at the same price point with lots of schwag in a real wood box. This set being taken from the mutitracks requires a lot more copies to make the efforts worthwhile compared to a 2 track release, like July 78. Only the packaging and schwag of the CD and/or Vinyl copies are limited or exclusive in a mutliformat release. The details of the packaging is conspicuously missing in the description of what comes in this box, so there's still hope for the exclusive bonus DVD from the meet up at the movie ;) Once WB/Rhino solve the digital store issue they are having, more people will take the download option and not have to worry about bad disks, poor packaging, where to put it or having it stolen in the mail. To make that choice easier in the future, the CDs are using the same 16/44 mix as the ALAC download version with the "premium" HiDef mix only available as a download in FLAC. I'm not a download fan and want the CDs, but more people out there just want the digital versions all the time, and the digital downloads will never sell out as long as WB has a server online to sell them. The real problem is that server has been unavailable since shortly after Musictoday disappeared last fall, so the digital option is a non option.
  • JimInMD
    Joined:
    July 78
    I don't think July 78 was over produced.. keep in mind Music Today went bankrupt right while the drum beat of sales was kicking in.. and it was listed as 'unavailable' for months thereafter. I am sure July 78 will sell out at some point.. Spring 90 too took forever to sell out.. and the warehousing/distribution network was intact the whole time. Spring 90 was also killer, I am glad they did not artificially restrict supply on either... there are enough of us and it is that good. It doesn't look like they are going to limit the # of this release.. but they will surely decide the quantity to print in advance, which determines their unit price per CD. Whether they decide to print more at a later date remains to be seen but doing so will cost them. My guess is once it's gone, it's gone whether it's a limited release or not. I ordered mine, so it matters not to me. Oh.. and I'm sure the #s left in inventory mean nothing at this point.. they haven't even finished re-mastering and mixing yet. Or perhaps I'm full of shit.. but that's my best guess.
  • Drifter's Escape
    Joined:
    Limited ? I don't care.
    I ordered my one copy. I'm not seeing this release as an investment opportunity. Yes, $80 (+tax +shipping) for two shows is a bit steep. But 5 years from now I won't care.These two shows definitely wouldn't make my 'Top 100 list' of back-to-back's needing release. But I think they'll be good quality recordings. And I'll play a good quality recording of an average show as often as I'll play an average recording of a good show. Although I'll respect a different opinion there.
  • LedDed
    Joined:
    Whole Lotta Dead
    To keep it simple, I plan to stay subscribed and just buy one of everything for my personal consumption. I can't imagine these people putting out a pant load, ever, so even if not my fave year/lineup etc. there's always a nugget or two in there. I don't care how many they sell, if it's in FLAC/KNAC/DUCK, lossless, just plain lost, or numbered. All I care about is listening to the tunes. God bless everyone.
  • MinasMorgul
    Joined:
    This is a Limited Release
    This release is limited, it's just a question of what the final number produced is going to be, 10K or less (a few weeks ago, Thin posted an accurate description of the sales model that's in play here). At this point, they've clearly ballparked it at 10K with the door open for more or less, depending on the results of the pre-sale. We know they ballparked it to 10K because of the number that were initially made available. The only way they would have considered producing more than 10K, is if it had exceeded 10K in sales the first couple of weeks, which it obviously did not. This is how we ended up with the Cornell numbered set, and the Cornell all music edition. Initial demand of the Cornell box set far exceeded the number produced, obviously because it sold out so quickly and everyone was pissed they missed out on it. If they had sold 10K in the first week on this RFK mini-box, they would have added more available in the system. They have not added more available at any point, so you can be sure, the pre-sale numbers are fewer than 5K at this point, as wadeocu provided a number remaining of roughly 5200. The reason it's not being marketed as a numbered / limited release is because they did not have a clear idea of the demand, and you have to commit to a number when you market something as a limited / numbered release. Why? Well, if they said it was limited to 15K, they would have to have produced 15K, and then been stuck with the remainder if it didn't come close. But if they announced it as a limited / numbered set of 15K, and then they got the huge turnout they did for Cornell, there's no way to drop back and produce more without pissing people off and losing the power of the "limited edition" sales technique that they rely on very heavily for Dave's Picks and other major box sets. They got away with producing more than the limited 15K for the Cornell box set, because they had the wiggle room to produce an "inferior" set that had no "extras" to differentiate it from the numbered / limited edition. I say "got away with", but I doubt they did. I guarantee the eBay flippers were pissed off at what happened with Cornell, and will be extremely reserved in their future purchases. Because eBay flippers are such a huge percentage of the market, I say Rhino may not have, in the long run, gotten away with it. But this is a tangent, let's talk about why it wasn't a numbered / limited release. By not numbering it and not calling it limited release, they can just sit back and gather pre-sale data to determine how many to order (this is what Thin was saying in his brilliant post a few weeks ago). So that's the real story here - they didn't know the demand for a couple of '89 shows, so they dipped their toes in the water with a 3 month pre-sale to help them figure out if they're going 10K or more (or less - read on). It's feasible that the final number may be fewer than 10K, but now you're talking about contractual commitments with manufacturers, and that sort of thing. For example, does their contract with their manufacturers who actually produce the CDs and cases and booklets require them to order x amount? If not, and if the pre-sale goes horribly bad, they may only decide to have their manufacturers produce 7 or 8K. I think the pre-sale has provided them with sufficient data to guarantee there will not be any more than 10K produced. What this release is not going to be, is a Crimson White and Indigo that is mass marketed and available for 10 years plus. We know this because it's only available on dead.net, and has no widespread distribution plan, like the Long Strange Trip CD, which can be purchased in stores. The only question at this point, is how long it will take them to sell 10K units, or possibly less. That's exactly how limited this release is. Once the initial batch is sold and gone, that's all she wrote. This is guaranteed limited release, just not numbered. I did my part, I bought one for myself and one for my uncle.
  • MinasMorgul
    Joined:
    Space
    No, it's not on the other hand, it's exactly the point - July '78 was overproduced and they're stuck with overstock. They should have employed the RFK model. But I appreciate the support nonetheless. I'm just clarifying it's not a converse relationship, it's a parallel one.
  • SPACEBROTHER
    Joined:
    limited Edition
    On the other hand, the "July 1978" box was advertised as "limited" and is still available to buy close to a year-and-a-half later.
  • boblopes
    Joined:
    In preparation of this release...
    I just picked up Crimson, White and Indigo. Looking forward to checking it out this weekend. BTW, Real Gone is releasing Road Trips 4.4 1982 Philly Spectrum show. I have that pre-ordered from Amazon for a couple bucks more than Real Gone website, but free shipping...
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RFK Stadium 1989 Box

LESS THAN 5000 LEFT

The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

“RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

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Got in for the 2nd night at the Wang! (Shut out for the 1st night).
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would anyone be able to do me a big favor and pm me the individual artwork for this box set? the Lincoln and Washington artwork? I had it something went wrong and lost it. apparently on ITunes you have to add the artwork after the whole cd is done ripping. that's how I lost it.
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nevermind! I fixed it! just click and drag the image to a new folder from ITunes. didn't think you could do that.
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13 years 1 month
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Can someone PM me an actual Customer Service #, to talk to someone, if such a thing actually exists? I am over a month out waiting for a replacement disc on an item that is not sold out. Seriously, WTF? So sad how customer service is basically dead here now, despite the real good efforts of a few.
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No, I am sorry, I don't know how to go about contacting someone to talk to about an issue. I tried unsuccessfully myself earlier in the year. It seems to be one of the downsides of technological advances that contact between humans has been downgraded. There have been a number of instances this year where I have tried to contact someone by phone-only to find that it is no longer possible. Or that it takes forever to get through. Music wise I have just finished listening to The Allman Brothers live at A&R Studios 26th August 1971. What an incredible show! It starts off with a number of shorter but perfectly played blues numbers, before stretching out more on Elizabeth Reed and the Soul Serenade jam at the end. My copy is unofficial, and I am seriously contemplating getting the remastered version as an upgrade. Dead wise I am listening to the farewell box from Winterland October 1974. All 5 cds are superb, but it feels a bit as though the shows suffered from an earlier releasing policy. Should these shows be released now, they would surely be done so in their entirety in a suitably expansive (and expensive) box set. There's still time!
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I ordered the RFK box w/this #, so hopefully it's still valid: 1-800-440-8025 I hope this helps resolve your issue(s).
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17 years 5 months
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Also came through for me on a May 1977: GSTL New Haven Folio. Mine came smushed.
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containing a serious Fire On the Mountain and one of the few Reuben & Cherise's makes for a interesting and unique tape.
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Johnny here! It's been awhile since I've posted and I hope all you Dead.Net folks are doing well and having a wonderful holiday season! This RFK Box is typical summer 89 which is to say pretty damn good. The only week moment for me is the Throwing Stones I love this song and the band usually delivers, but they don't seem to really smoke the jam on this one. It's not terrible, but it's not killer either. Anyhow, happy holidays gang!
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Having a few cold ones and playing the 5/16/81 Cornell show from 30 Trips. Smoking stuff, wow!
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johnny361 found myself singing along to DaP20! today in the car. Just seemed like an '81 type day to me I guess...
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Much appreciated. I had a terrible time with the 30 Trips box (months to rectify). GSTL had two messed up discs and got replaced fairly quickly. This is another CS disaster from Rhino/Dead.
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Jusr realized I posted this on the wrong board...anyway: Not sure if anyone brought this up before, but right at the beginning of the jam in Cassidy, Bob plays the riff from Land of a 1,000 Dances. Does it twice in unison with the melody, then once more but harmonized. Nice stuff!
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has a pretty nice Stella Blue
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Kyle you give me hope that there are others who still mine and enjoy shows across the 90's era; I've picked up on a few of your references myself and fell down some rabbit holes... Understanding that Jerry was on the downswing vocally and perhaps other ways, these were all still GD shows, and I feel there is something to offer in there for the majority of them (at least that I have heard). Case in point - I revisited the 30 Trips show from 10/1/94, and man, that has some fantastic moments and the playing is inspired. The Help>Slip>Franklin's opener is H - O - T; a tight Althea, and perhaps the best song of the show in So Many Roads - listening to that one last night LITERALLY brought a tear to my eye at the end/refrain - Jerry just lets is all out in the vocals and the place goes absolutely nuts. Second set Scarlet>Fire, Saint>Terrapin?? Then another fantastic energized ballad in Stella Blue. What a show. And, I really enjoy Jerry's tone at that point in time. All in all, good stuff and my hope is that there remains steadfast respect and enjoyment of these years for those willing to give them a chance. Happy Holidays, All. Sixtus
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I agree that the band played a lot of great music in the 90s. But for me, its not necessarily in the places you would expect. When I saw them in 1990, one of the best moments-and I can still remember it clearly - was Jerry singing "Black Peter". I was quite close to him, and I could see, as well as hear, the passion and commitment of his delivery. It was very moving-not exactly party music, but so deep and emotional. I can't imagine he would have been able to perform this song so effectively during the 1970s. Another great song that night-29th October 1990, was "Row Jimmy"-hardly one of my favourite songs, but this version, this night, was really involving. The jams were okay-but the slower songs seemed truer somehow. Anyway-happy holidays to one and all.
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oh man, there's so many gems one can find in the fall '94 shows if one wishes to look. the whole Boston Garden run is a great listen. and the Madison Square Garden run of fall 94 as well. 3/3/92 as a whole is a pretty good show and is a '90's show i'd like to see released.
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The attraction for me in listening to those 90's shows is the ridiculously large repertoire. My spreadsheet counts (your mileage may vary) 58 different songs performed during Europe '72, 64 during spring '77, and 125 during spring '90. 125!!! Pick two back-to-back shows from '72 and you pretty much heard everything they had and many songs twice. Pick two from '90 and it's "darn I wanted to hear such-and-such" with zero repeats. Granted, pick any one song from '72 and it's somewhat 'better' than any one song from '90. But that's not why I still listen after all these decades.
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Thinking back to 78-79-80 Jerry played comparatively few tunes after the drums, but he consistently performed at knockout level in that stretch. Four or five shows into '79, I can remember eventually not caring that there might be no more Morning Dew. In Spring '80, I was overjoyed to hear the Dew (Nassau), but most nights for the next 15 years I was expecting to be slayed in the home stretch by Wharf Rat or Stella Blue or Black Peter. No problem.
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Generally, you could do a 3-night run and not get a repeat. The 3-night run at Omni ‘93 only repeated Lazy River Road which was a new song and needed to be broken in. Happy Holidays (and pending polar vortex for those east of the Rockies).
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....can't recall one in any of the Vegas runs. Hit every show. Man, that's starting to feel like a long time ago.
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Yes! Your assessment is one of the reasons I also really enjoy the later era - so many songs available, so many ways the sets could go. Admittedly certain songs seemed to be more or less locked into their relative slots, but when they ventured outside of that and also changed up the song selection in general, it was usually a treat. Not to mention, the GD are like, also the greatest cover band of all time. So many covers, especially in later years - for better or worse, but I pretty much enjoyed them all, till the end. Keeps me on my toes. Glad to see the love. Sixtus
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ah.. the often maligned Row Jimmy. Nice Row Jimmy reference daverock. It's always been a favorite of mine and apparently Garcia's as well. He is quoted as saying he loved to play that song. I get out in my boat on a good year perhaps 100 times.. we use the word paddle here, not row but it resonates for me nonetheless. Row Jimmy always had a familiar ring.. a humble little song, grass shack nailed to a pine wood floor.. almost like it was written about me, Row JimmyInMD? :D It's one of those songs where the jams just flow almost without effort from the words and melody and melt into the theme of the song. I especially like some of the 73/74 slide renditions. My mom calls me Jimmy.. except when she's pissed.. then it's James (loudly, insert middle name for added emphasis) and out comes the singular, pointing index finger.. and wham.. I'm in deep shit trouble and written completely out of the will, yet again. :D The oft maligned Row Jimmy..
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I was surprised to learn this was one of Billy's favorite songs to play as well. I tend toward the 1977 versions...4-27-77 is a one really good version I remember. That tape sounded so good back in the day. Both sets!
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This one? Yes.. indeed. I was remiss to not include 1977. Wilfred.. you've never made the naughty list here.
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Check out how into it the band is on this one, especially Jerry, Billy and Mickey. They simply come together on this one. Check out the Sugaree and Terrapin>Morning Dew from this show, too. This is really good! Thanks for posting it, Jim!
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This box set has drawn some negative responses here and I'd like to address the points I've seen so far. 1) Brent calls his ex a bitch and uses the f word. Yep, I get it. It's pretty negative for a Dead vibe, and we all want to have a fun trip. But it's literally 1 second of the first disc. And it's art. Brent was working through his issues. Get over it. The Dead were ok with it; maybe we can all try a little harder. 2) Brent sucks. Yep, I get it. Brent is a poor man's Michael McDonald (I lifted that from somewhere else). But really, he doesn't suck. Brent and Jerry work really well together. Brent's keys are great. He knows when to play and when to back off (check out his work in Cassidy). If you're hung up on Brent, check out what Phil is doing. Or Jerry. Or Bobby. Or Billy or Mickey. Brent was a really tasteful musician. I didn't like him at first, but he's grown on me and my respect for him grows with each listen. 3) The set list sucks. Have you ever heard someone say "don't judge a Dead show by the set list"? I rest my case. 4) These two shows were weak shows in this tour. OK you got me on this one. I can't compare these shows with the rest of that tour. I wasn't there and I haven't heard what's out there on audience tapes. But what I can say is that this box sounds fantastic. The Dead are *on*. They're on fire. Are these standout shows from that tour? I have no idea, and I don't care. They sound great, and it's a pleasure to hear it mixed and mastered on this release.
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Listening to the sublime Dick's Picks Vol. 14, watching Packers/Vikings. Nursing a Tito's and soda, cradling a dry 1960's Les Paul goldtop. Life is good. Happy and excited for the upcoming 1971 release, like all the rest. Cheers! \m/
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Your post on this box set is spot on. I've listened to both shows a couple of times and they seemed great to me, some really good latter day dead.
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I feel like the animosity toward this release is about late Dead vs. early Dead. I'm not going to evangilize late Dead, but I will evangilize both the musicianship and the production of this release. This box set sounds absolutely amazing. I got on the bus pretty late; Without a Net was my introduction. So call me a post-touch-head. It blows me away that these 24 track recordings exist and that we're fortunate enough to hear them mixed and mastered. Keep them coming; I will buy each and every one.
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A Merry Christmas
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Well, after waiting for 6 weeks to get a replacement disc, and being told by some guy named Mac at customer service that a replacement was 1 week away, I finally got thru to someone who authorized a refund for me on this set. Horrible customer service now. Sad. Lady today was nice. I am officially buying all my Grateful Dead music elsewhere unless it is specific only to Dead.net. I am willing to pay $5-$10 extra to not have to deal with the frequently defective products and awful customer service that results. I'd encourage others to follow suit when you can. The hassle here is no longer worth it to me.
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17 years 5 months
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3 Newcastle beers left from Christmas. going to finish up 11/10/85 had to quit in the middle of it due to Christmas festivities. and possibly 5/10/72 for the first time it has to be good right? 4/11/72 New Castle, ENG was pretty good last nite.
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9 years 9 months
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I've also had some defective CDs but never had a problem getting a replacement. I'm guessing you never were put in touch with Dr Rhino? I've never known him to not come through. I'm not sure how boycotting the site would work. you will spend a lot more than 10 bucks on ebay getting Dave's Picks and box sets. Plus there's there general philosophy that funding the machine keeps the new releases coming indefinitely. I buy all of the releases, whether I want them or not just to support the machine. Now granted I WANT most of the releases anyway but for example I bought this RFK set just to play my part in keeping the machine Truckin'. Cuz it's still worth the headache of the occasional defect or customer service issue.
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13 years 4 months
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This issue seems to dog many here. Not sure why its so difficult and why the defect rate is so high.. Like Minus said, get a hold of the good doctor (Dr.Rhino@Rhino.com) or PM MaryE here. That usually works. Happy holidays all, we are on the downward slide to the New Year.
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17 years 5 months
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Anecdotally it does seem rather high. While rearranging my collection shelf today, I just noticed a rip in the paper covering of the outer box portion of my RFK box. It's doubtful I will press the issue this time, although I'm tempted. It may well have been damaged in transit. These came in an padded envelope this time, right? In hindsight, maybe not the best idea for them to leave them in there to flop about and prone to smushing.
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7 years 11 months
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I have purchased every DP, every RT, every DaP. & every CD box set minus Filmore '69. I have never had a defective product. I have had some incredibly poor customer service on more than 1 occasion. On the other hand, the one time I called to complain that I didn't get my DaP bonus disk I got my replacement immediately. (I was mistaken on that occasion & I DID indeed get that bonus disk originally [I'm just a dummy]). Sometimes you get Bear and sometimes Bear gets you ♡
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13 years 4 months
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...sometimes the bear gets you. So true.
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16 years 6 months
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Actually quite the opposite is most likely the case. The worst release recently was GSTL and that was a couple of dozen issues. Which translates into less than 1%. Compare that to software with constant bugs, cars that need recalls numbering in the hundreds of thousands etc.etc. and Rhino does a damn good job. I can't speak to their customer service since in all my purchases which is everything I've never had a problem which again anecdotally goes to the quality of the product. If their customer service is as bad as the few who have had problems then they need to fix it. In this area there may be some validity to the complaints if you look at the problems they have with their website when there's a new release. Then there's the complaints about not getting a show on the release date. It's the release date not the date you get it in your hands. Bottom line and this has been said numerous times they do a very good job with their picks and the quality of the release but possibly could step it up a bit when there is a problem. And the consumers could exercise a little patience as to when it gets to them. Thur instead of Tuesday come on if that's the worst life dishes out to you you're doing great
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9 years 2 months
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The hired foreign CS phone bank for mundane issues never does a good job fixing actual problems, as they are essentially bound to a script. The dear readers here know how, and should, immediately escalate any problems to Mary and/or Dr. Rhino. They know how to get sh*t done!
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11 years 6 months
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I have had a few issues with music showing up late in the past. Once I was contacted by Mac, however, the issues were resolved. The regular customer service people who answer the phone don't always have up-to-date info or can't help much with some issues but Mac is a stand up guy and has always came through for me. Thanks again Mac for all your help, it is much appreciated.
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7 years 8 months
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I've owned many thousands of compact discs since they came out in the 1980s. Still buy them and they are the primary medium for music. I like a little artwork, but can't have 10,000 record albums in my home though it would be cool. They sound fine to my ears. After I burn them into iTunes they go into the vault and stay clean. If any is needed for the car, burn a copy. And, a natural backup in case all the electronic shit crashes. Computers, I can't count on 'em. A computer can't bet on sports and won't touch a drink, and you can't trust a man who refuses to do either. In all this time, maybe twice - and maybe, exactly only once, I can't clearly remember - has a factory-made disc not played, had a skip or electronic noise on it or whatever. I have ham-handedly cracked a couple trying to get them out of their holders, but this is remedied by returning to seller and falsely claiming it arrived like that. It almost seems like the Rhino Dead releases are plagued, judging by the number of issues evermore posted around here. But of course these people, you, Dead freaks, obsess over every aspect of this band so nearly all incidences are reported, about 900% higher than the general population. I understand music not playing, but to think cracked case or torn sleeve or something is like a life-impacting issue seems ridiculous. I leave my guitars out and sometimes kids put greasy hands on them or one falls off couch. The cars are a few years old, and I wash and interior clean them intermittently, but clearly they show signs of wear. Bought that $100 Jimmy Page coffee table book a couple years ago. It arrived damaged from UPS or whatever, in that the box was gnashed and front cover has a pronounced 1" divot in it. So what? I kept it. Why produce the waste of sending back to get a perfect one, only to freak out then when someone smears page or drink spills on it. Favourite shoes are 20, 25 year-old pair Doc Marten boots. Don't care no one wears them anymore, they show the character a human face does, decades of experiences written across them. Though scuffed, they display gravitas that can only be earned. When I see store-bought "distressed" jeans and such, I recoil in horror. Like with a person, one can spot a "fake" pair of jeans or baseball cap a mile away. I know people who own guitars that will hardly let you lay eyes or breathe on them and gasp when they're handled. It reminds me of folks who used to (do they still?) put clear plastic slipcovers on their sofa cushions! This kind of struggle to maintain a level of perfect newness with material items has to be a clear tell of insanity and impending dementia. Been listening to a lot of great Al Di Meola guitar today, on shuffle. From acoustic gypsy music to jazz-fusion wailing, an amazingly coherent tasteful body of work. Check out Al, your local public library should have a few cd's you can rent for free.
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14 years
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This weekend has been my third listening to this box. I gotta say, I'm glad it was released and look forward to other 24 track recordings. This box sounds great. Very up on-it performances. If these were the weak shows, I can't wait to hear the better ones on this tour get the full Norman. Thanks to all who make this discussion always so interesting and informative. I wish everyone a fine, fine new year with many new GD releases. Scott
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7 years
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All I really got out of your post is that you're a slob who doesn't take care of his stuff, and that you contribute to inflated consumer costs by returning merchandise you've broken. You're without a doubt the guy who damaged the irreplaceable knick-knack at the party without telling the host, as well as the kid who broke his friends' toys without owning up to it. And I'm sure if the cost of the Jimmy Page book exceeded x number of dollars, you would have sent it back for one without a dent (assuming of course, the dent resulted from something you did).
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