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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • peterVsenior
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    dead store ordering
    I live in the UK and recently ordered daves picks 4 and other items from the store. I received no communication regarding dispatch and after sending several emails to customer service who always told me they had passed them onto the relevant dept for action, but I never got a reply. In the meantime I received an email informing an item on my order was cancelled but with no excplanation. I telephoned in the end and was told by someone called Zoe that the reason my order was cancelled was because international orders are not accepted. When asked why I could place a confirmed order and be quoted international postage she could not answer. Can someone please explain is this true and why is this allowed to occur. It is strange to encourage international business then not accept it. peter
  • Anonymous (not verified)
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    where is the JAMoftheWEEK?
    sweet niblits, where is the jam of the week?
  • marye
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    what browser/device/OS are you seeng it in? I'm not seeing this.
    Thanks.
  • stuman
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    so whats up with
    this search bar that only seems to show up on dead.net ? T on the bottom of the screen it has an X on it but will not go away ..
  • bcboot
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    Store is working great!
    Glad to see the store up and running with more music in stock Plus a 20% discount to boot!Finally got to order the Rotterdam 5/12/72 cd set today, so excited to hear the Dark Star on that one. Peace, ~bc.boot
  • marye
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    whew
    glad it saw the light...
  • Jason Wilder
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    Shippinig Charge: Watch Each Card You Play
    So, I'm trying to buy my Dave's Picks 2012 Subscription, and on the site, when it lists your cart, it says there is Dave's Picks free shipping, and -$11.95 is subtracted from your order total. But then, when you actually go to checkout, your $11.95 reappears on your bill. Watch it folks, it looks like free shipping, but it isn't. EDIT: I went back a second time, and now it is working properly and giving the discount. Never mind.
  • marye
    Joined:
    if you're having download problems
    please tell us the OS and browser you're using. Thanks.
  • wilfredtjones
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    hey bOne
    How tech inclined are you? Do you know your way around a computer? How many computers do you have? Do you have a buddy whose computer you can try? I was having trouble at first until I downloaded Firefox. About the third day they fixed the problem so IE works now. Make sure everything's updated. I have to admit, this website works better in Firefox.
  • b0ne
    Joined:
    30 days of dead
    tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
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17 years 1 month
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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17 years 1 month
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I checked, and I was wrong: you DO need to create a separate account for the Store. Let me know if you have problems doing this.
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17 years
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When does the subscription offer to 2011 Road Trips end? In other words, when do I have to get my payment in so I can take advantage of this offer?
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17 years 1 month
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on the page. And, in other news, I am told that the tracks on the bonus disc will be unique to that disc and not repeated elsewhere.
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17 years
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Allis, I don't know if you're still 'here' but I bought the Texas Road Trips set and got the bonus disk. IIRC the second disk was a bad pressing. It looked like pretty swirly rainbow watercolors under the outer edge of the plastic and would only play the first half, then start to skip more and more until the poor CD player would completely lose the plot, give up and holler for its mama. Anyway! I called the customer service number and after one -- yes, one -- relatively brief and very polite conversation the folks shipped a new CD (not the whole set, darn it! :)) within a couple of days that was just exactly perfect. I do need to think a bit about the Road Trips subscription package but not because of any problems or concerns what-so-ever about the store or the staff. Scott
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15 years 7 months
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Regine "Pegi", Prinzess of Hohenzollern (yeah, he wasn't lieing.It is me).Edelweiss. I am so glad to see contact from remainder of Grateful Dead in my mail. I always feel so much better when I put a Dead disc on the machine. But I haven't done it. I haven't done much of anything except keep my stepdad from dieing. Got six out of seven diabteoc wounds healed. Seems the loss of my "Baby Cats" took the heart out of me. Haven't been out to sing, haven't put a disc on to spin, haven't had music in my ears. Not except by default; an infomercial from the 60' & 70's which woke me up. Just not me anymore. Some things tear your heart out. It's happened too often. I'm exhausted. Am trying to do my new blog, http://prinzessinhohenzoller.blogspot.com but even that, I don't keep up. Except for Mannheim Steamroller found at the local Lowe's Hardware, haven't even thought about music. And before, I couldn't live a day without it. God the way things in this land are set up to destroy us. It's cheaper for them. Please keep sending the emails. I might reconnect with myself again. Love and Peace, Pegi Regine
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13 years 6 months
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Last summer I saw this guy wearing a shirt that said Grateful Dead AARP tour on it. It had a picture of a skeleton covered in roses using a walker. It also said something like "livin on meds vitamin C and Rogaine," A play on the line from Truckin. I've been looking for this shirt ever since. It would be perfect for my uncle! If anyone knows where to get one please please let me know!
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14 years 7 months
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What happened to the chat room? Did i miss something......? Can't seem to get in.... What a drag.
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17 years 1 month
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short version, Gagalive, where the chat room resided, vanished without warning. We'll try to find a reasonable substitute, but the tech guys are a little swamped right now so it may take a while.
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15 years 2 months
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i'm a 30 days winner and have not been contacted is there a number i can call or e-mail addy ? "kenacre was the first person to answer correctly and will get to pick a Road Trips of their choice. You will be contacted within 5 business days with instructions on how to get your prize" many thanks
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17 years 1 month
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first of all check your spam folder. But if that doesn't work, send me a PM with the details and we'll straighten it out.
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17 years 1 month
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but I believe most of them are streaming at archive.org. You might check the Tapers Section, updated weekly with new clips chosen by David Lemieux.
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17 years 1 month
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the Tapers Section is here, but full streaming shows, generally speaking, are not.
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13 years 6 months
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Looking for a good breakdown of 'who sang what'. Which songs are always Jerry, which are always Bobby? Etc. etc. Any sort of master list you could guide me to? Any info is appreciated.
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16 years 11 months
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Here's a link to Music by Jerry, under the heading "The Band. http://www.dead.net/musicby/Jerry+Garcia Doodle around for the music by Bob, Phil, Vince and Brent. I see "Passenger" is listed under Phil, although Donna, then Brent, seem to be the primary vocalists. Check this site out for all sorts of info: http://www.deaddisc.com/index.html
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15 years 3 months
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Great to see that the Chatroom is back, wondering why I cant log in with my user name and password from here ? Happy Holidaze everybody ! Love Beth Hey Now OO play on- KEEP LISTENING
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13 years 6 months
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I am trying to track down an album called The Grass is Dead ( a Bluegrass tribute to the Dead)
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16 years 6 months
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How ya doin'?!!!!!
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Body is falling apart but made it hom through the snowbobound madness at Heathrow. Hope you're doing well buddy and the big guy upstairs is providing a wonderful holiday for you and yours -- even if if it doesn't have all the material stuff. (well, excpet for cookies) Had some some key-lime th'other day that were great! Merry Christmas!
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17 years
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Why don't the track listings appear for most of the music items in the store? See the store item pages for Dick's Picks 30 or Steppin' Out for example. It seems an important enough detail to include. Or, am I just missing it. Hmmm.
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16 years 8 months
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Hi there. I pre-ordered through this site, but haven't received a confirmation e-mail. Should I have? Should I simply assume that the order went through? Thanks, Joanne Dinsmore
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17 years 1 month
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but if you ordered when the site was crashing etc. on the first day, I'd follow up with customer service. If you reserved a copy when the reservation system went up, you should be hearing back shortly with ordering instructions. It is better to check with customer service than to just assume all is well, though.
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13 years 11 months
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I am looking to replace the jacket only to R/T 1.1.mine got warped in a monsoon rain storm in Key West Fla. this is my 3rd atempt to ask this Q. Talk to me!
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as I have never heard of replacement jackets being available for recordings. I'd suggest looking on eBay in case somebody who leaves their CD in the rental car (only to have the rental car deny all knowledge of course) and finds themselves with an empty jacket decides to make a buck off it. But unfortunately it wasn't Road Trips I had this experience with...
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Warner Brothers states it will not be responsible for actors of God like the USP Man stealing your E72 customized box because he was stoned. Neither shall they be responsible for your neglect of the weather in the Florida keys. It's all written into the fine print that absolves them of all legal action due to illegal substances and the 1968 "Thick Air" Bob Weir requested for Born Cross-eyed.
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15 years 2 months
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As of at least Febr. 12th, possibly before, Phil Lesh's web site has been missing in action. No re-direct, nothing. I find no mention of this at the fan site's forums, (PhilZone), anywhere-- only chatter on other stuff. Can anyone shed some light as to what my favorite instrumentalist on the planet is up to with that gorgeous chunk of cybersapce he developed? A moderator, if one exists? Anybody? Thanks. Sonic'72
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13 years 8 months
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How can I go back and correct a post made by me. Eg. missed spelled words, wrong info.
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17 years 1 month
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if it's really driving you crazy send me a PM with the details and I'll go edit it. (I'm the mod.)
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17 years
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Hi Marye, Before I ask my question(s) I just wanted to say to you that for the past two months I have noticed that you are just an incredibley hard working, huge hearted, fully responsive and priceless piece to all that is Dead.net and I want to thank you for all that you do... you rock! I am new to the Vine world and now find myself addicted... once again, I think your the one responsible for this :-) I have "met" some really cool people (well, interated with) through this vine and I can't wait to see the next door that Dead.net opens for me... I am looking for new vines, outside of the Dead family... like Mechelle N'degecello (sp?), Prince and/or other funky stuff... Are there other Deadheads like me that also have a funky side? Also, Road Trips... Any idea what the remaining 3 releases will be (what periods?). You don't have to divuldge the actual dates. Finally, yes Europe '72 !! I can't wait for the Suitecase... any tidbits that can be shared? Please ? Much love & respect, iGrateful
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17 years 1 month
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I know nothing! Truly! As for funk vines, there is certainly no harm asking in the vineyard meta-topic!
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13 years 3 months
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I am new to the forum scene here- and a great one it it! I was just wondering, in most (if not all) the forum topics, it says "You are not allowed to post" or something to that nature. If I wanted to post a new topic about the Greatful Dead movie being re-released this April, how & where would I do that? I would imagine a lot of heads (and those who never got to see the band) are excited about this event and it would be cool to hear about that. Thank you!
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you would send me a PM about it. I'm the forums moderator and I can start topics. This is a basic chaos management issue. In this particular case, I suspect something more official is coming down the pike, but in the meantime, no reason we can't start something...
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13 years 3 months
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There are couple of errors
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16 years 6 months
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is perfect. Dents add character. That's why they call them character flaws. Conversation is always more interesting than recitation, so speak your mind and not someone else's.
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13 years 2 months
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Dude ive been looking for the twofrom the vault version of new potato caboose to download for free somewhere and i really cant find it and i absoluty adore that song man!! if anybody had it or had a cool non virus place to download that version that be fuckin sweet :D woah. dejavu
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17 years 1 month
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sorry, this is so the wrong place to ask for downloads of pirated copyrighted material. Next!
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15 years 10 months
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Is there a way to send a personal message to robert hunter? along with thousand other deadheads~~~
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17 years 1 month
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I'm not sure. He used to be pretty active on old Dead.net, now Deadnet Central/DNC, but when I checked over there the other day on the occasion of his birthday he didn't seem to be around so much anymore. I'll look into what the current PO Box status is because my brain is stuck in the old reality on that one (and it's Saturday so no one's around to ask) and I don't want to give you bad advice, but I'm sure there still exists some mechanism for writing a letter and having it forwarded, as it were. I'll let you know what I find out.
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17 years
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A page has just appeared asking international customers to select a shipping preference. Could we perhaps have a little more explanation? We have already agreed to a shipping cost of $85..I very much hope that is not going to change ...so what are the differences between shipping by UPS or USPS? thanks