Grateful Dead

Maybe it's because I remember Dead.net when they had better phone customer service - now their "Contact Us" will only take orders via phone - but won't help with customer service ("How do I contact customer service for the Dead.Net Store - Unfortunately we are unable to assist via phone.") - essentially they will take your money but don't care if you have a problem (sounds like a Dead song).

I feel like I did something wrong if the CD or product I bought has a problem when I have to contact Dead@wmgcustomerservice.com, Dr. Rhino, or Marye. Ever since Rhino Records was bought out by Warner Music Group the quality of customer service has gone in the toilet compared to what it once was 30, 20, or 10 years ago.

Thankfully Marye is online on Dead.net and Dr. Rhino is available via email - they are extremely helpful.

Maybe part of the problem is that the supposed "Comments" forums for official releases have become the first/last resort for folks with shipment and product problems.

Lots of people are having trouble confirming if they have a problem and, if so, how to go about getting them corrected. Sounds like Customer Service is taking care of folks, but they're also up to their ears and sluggish right now. SUGGESTION: Why not create a "Make it Just Exactly Perfect" forum dedicated to customers needing to discuss defective orders? Then each release's Comments pages could get back to focusing on commentary related to the Dead and their Music.

[I didn't have to play Whack-a-Recaptcha-Mole in order to preview or post this comment! That's progress!]

Save your money unless you're a huge fan and want "the book".

Worst part is the live Hollywood Bowl show they included, what a shit recording!

I know right, god forbid we bitch about a product we can't listen to , of all the nerve...

Just played this straight through. Good news is that all discs played faultlessly and skip-free. I enjoy the laid-back pace of '76 shows - reminds me of the pace of JGB shows. This is a top-notch show well worthy of release. I prefer '60s versions of "Dancing in the street" but that is just a personal preference and certainly doesn't detract from the quality of this show.

I'd say 1966-1974 was the standout year. Every phase relating to the other to form a composite whole. A different mind set seems apparent after 1975, but there were still many, many great shows. As evidenced by Dave's Picks 28.

In many ways 1971 is really the standout year. The year everything came together, live; tight arrangements, great interplay, the acid-y vibe still playing a strong card over and over... shades of the two worlds, old vs. new Dead, gelling.

Transformative.

It sure as hell is different around here, on these message boards... the frequent, witty banter, horrible bitching and just general folksy interplay has been largely absent, replaced by "engineer speak," prattling on about the whys and hows of defective, product, yadda yadda.

I'll stick around, for awhile. We'll see where it goes.

Thanks for the feedback on sending pms. I have just sent another one to marye, and this time her name and my own appears under the members heading. The one I sent this morning just listed me under the members heading. Anyway-hopefully she will receive it. What a hassle!

Unkle Sam -

I bought the Pacific NW 3 disc set and after Marye and Dr. Rhino got involved and I tried multiple replacement discs I was refunded for the full amount. I went and bought the digital version and made CDs.

I've had some success on past Mexican Skipping CDs (not to be confused with Mexican Jumping Beans) that if I try copying the bad disc to another blank CD (via PC or I have a high speed CD burner) that the burned CD works fine with no skips. Maybe the "Made in Mexico" CDs are poor quality and not their CD pressing plant. NAFTA at it's finest.

**

I sent dead@wmgcustomerservice & Dr. Rhino an email telling them about my skipping discs on Dave's Picks #28 and got this reply email:

Thank you for your email.
Due to a high-volume of email traffic, I will respond to your email within 5 business days.
If you have a media and/or promotional inquiry, please contact:
http://media.rhino.com/contact
I am very sorry for the delay and thank you for your patience.
Sincerely,
Dr. Rhino

So looks like we wait for them to figure this out.

So far they really do suck.

First I can't seem to delete?

But worst, is the way it shows "conversations", if I PM something to "A", when "A" replies, it's not under the same "slot", instead I get another slot. So my PM page is filled with back and forth, but each slot holds running talk. Like it sent the pm but didn't condense down the replies.