Grateful Dead

thanks for the response, good to know that I am not the only one who has received the return form. I have read that many have gotten replacements in the past, did they have to return their discs? how much did it cost to do so if they did? what good is a faulty skipping disc to rhino and why would they want it back? just to make sure that I'm not lying? Hey Rhino, the customer is ALWAYS right. period.

Unk:
When my GDM shipments arrive the same form is in my package. As I have never asked for replacements, I think the form goes with all packages and is not directed towards specific customers.
Now that I have had skips in my last two GDM products (one bought via Amazon), I think I will be contacting MaryE/DrRhino on future problems!

JFR68:
I have read for years on these threads about the propensity of this organization to completely fuck up accomodating address changes that have been submitted by customers. My 2019 DaP sub was placed with a new "ship to" address since I am moving in Jan/Feb. I am thinking I may never see any of my DaP2019 sub!

MaryE:
Had to log out of Dead.net day before yesterday due to computer sluggishness. Had been leaving computer awake and logged in to Dead.net to avoid having to do the via-email login procedure. Doing so eventually rendered my browser (FireFox on a Macbook) too sluggish to use calmly. Logging in today required the via-email process, despite my now having created and supposedly saved three differerent passwords!

Can anyone FIX Dead.net/GDM? Will anyone?

Yes, you are correct Jim, it shows my name and maryes' and I hope she got it, I will await a reply and see if it did. Thanks for your input and all clarifications.

The format of Personal Messages has changed. There are five fields: Created, From, Subject, Member(s) and View. When you send a PM to someone, it shows up in your inbox, but the From is from you.. if I were to send you a message right after that.. it would show up in your Inbox, but it would be from me (MDJim).

My guess is you did send it to MaryE, but it shows up in your inbox from you and the members are you and MaryE. Am I correct in how this is showing?

I just sent Marye a message and you must type in her name under members or it won't get to her, I think.

this also happened to me, I tried to send a pm and it just went back to me. Who knows what's up with that, it's a right wing conspiracy I tell ya. ;)

when you say they refunded you your money on the PNW skipping discs, was the refund for the entire box? a percentage of the box? just interested in how rhino is handling these problems and what you had to do to get replacements. Since my dissatisfaction with 10 discs in the E72 box, the subsequent 1 year wait for replacements and my very vocal statements on quality from Rhino, I have received with every purchase since a "return label" that states I must enter a quantity in the RTN QTY box and select one of the return reason code numbers in the RTN CODE box next to each of the items I am returning. Did you have to send back your faulty discs? It also states that I am responsible for all return shipping costs and original shipping and handling fees are non refundable. Did you get one of these forms with your purchase? Did you fill out this form and return it with your faulty discs? How much was the shipping costs if you did return discs? Am I being singled out with these labels? Inquiring minds want to know. Thanks for any information that you can pass on to us all.

I'm not finding it that easy to send a personal message. I thought I had sent one to marye this morning, explaining about the faulty discs 1 and 3. But I've just checked to see if I've had a reply, and it seems I just sent the message to myself. Anyone know what I am doing wrong? Everything, by the looks of things!

OK...here goes. I recently moved across the country and had my mail forwarded. So far everything of any importance has made it's way east to my new domicile. Not so with Dave's 28. It has been returned to sender. I have contacted "customer service" and informed them of the details of my delima,including my new mailing address.
The response? "Uhhhh...we're sorry but you're stuff has already been readdressed(to the old PO Box,not the new address) and not even shipped out yet,but we can't change anything so if you don't get it this time we'll just refund your money."
So as a loyal customer & loyal subscriber you folks are basically telling me you are not willing to send me something I've already paid for?
Probably had defects anyway from what I can gather with the comments. On the heels of a goofed-up PNW '73~'74 Box that I still have had no satisfaction with. Customer service my ass.
I already regret sending hard earned $ for the 2019 sub. Will you honor that subscription or just wing it with no concern for your loyal fans.

Jeez...I don't know whats going on over there between you & Rhino but it ain't good.
A very befuddled ex customer.
:o(

first appeared on Dave's 20. Is there a way to research how much rhino could be saving by not having these discs made in America? How much could it be and is it worth having to replace multiple badly pressed discs? Does rhino really not care about customer service or putting out the best possible merchandise that can be made?
Remember back in the day when all Grateful Dead products were proudly made in the USA? It really wasn't that long ago was it?
I have several Dave's picks that have not been opened, should I be worried? What if when they are opened and if they contain flaws will I have a path to replacements?
I never thought I would ever have to think about these things, but with all this talk of faulty discs, it sure does make one think.