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    marye
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    Having trouble posting? Getting strange results when you load a page? Report these and other strange occurrences in the desert here! (Feel free to mention what OS and browser you're using also, as it helps nail the problem.) Thanks!

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  • #231
    rrot
    Joined:
    YES!
    Again with the masterful research, sir! Ted, my hat's off to you again. With some luck, that information you provided there may prove valuable to the the people (person? hamster?) behind the wheel here as they (she? it?) try to resolve the problem and prevent as many future ones. (Maybe it looks fine from their end because they don't have accounts at the site they're responsible for maintaining???)
  • #232
    Gr8fulTed
    Joined:
    May 6 Jam of the week
    Winterland from 12/11/72 is a great listen. Unfortunately, you won't find it if you're logged-in.Log out and then select JOTW from Features.
  • #233
    bobsports
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    JotW
    I just found the jam for this week at about 7 p.m. Tuesday, and I started playing it. Then I did a little browsing, and when i tried to find it again I couldn't find my way back to it, so you can bet I am not turning it off until I have listened to the whole thing, which isn't such a bad thing to do in a motel in Wichita. And I am grateful for it, despite the difficulties. I'm not telling anyone what to do, but I wish folks would calm down a little before they go off on their rants. Maybe someone is doing all this for very little and we should just do our best to keep looking for things with patience. Box of Rain just started after China Cat/Rider. Nice, nice. I should add to the above, "Maybe you'll find direction around some corner where it's been waiting to meet you." That sure seems to be how it was for this jam with me this week. Thanks.
  • #234
    marye
    Joined:
    I dunno
    I'll find out.
  • #235
    Mr. Pid
    Joined:
    E72 Tour Map
    Why don't any of the individual show threads get picked up by All Recent Posts? Conversation is always more interesting than recitation, so speak your mind and not someone else's.
  • #236
    balota
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    Joined:
    Download hiccup
    Tried downloading Europe 72. Clicked all Download buttons, but Firefox only got about 8-10 of the songs. If this has happened to you, try the following: Contact Customer Service and explain the situation. Brings new meaning to the concept of immediate gratification! DeadNet Customer Service ROCKS!!! Jeff White
  • #237
    rrot
    Joined:
    marye
    XO
  • #238
    marye
    Joined:
    not sure what the issue was
    but you should find it here
  • #239
    rrot
    Joined:
    Has JotW been written off already?
    We're now at day 5 since a new Jam Of The Week ought to have been posted. Still rocking the 2-4-2/10 Jam, now on 2/15. While I'm at it, the on Features page the main link, top and center of the page, points to a stale Taper's Section? It's pointing to 2/7-2/13, last week's selections. The new one has now been available for two days. Is anyone actually devoted to maintaining this site, as their primary responsibility? Or does someone just patch things up when marye brings them to their attention? I mean seriously. We have to *tell* you that your site is stale? We have to *tell* you that you haven't got Jam Of The Week up? Does nobody there actually browse the site??? Sorry to be so harsh, but I am actually curious what resources are devoted to site maintenance here. There's definitely an issue with staff levels or competencies. And whoever's in charge ought to have been shown the door ages ago. [mandatory_pander] But, of course, all the gracious goodies are appreciated, yadda, yadda... [/mandatory_pander]
  • #240
    Anonymous (not verified)
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    Joined:
    Marye distracted?
    Isn't everything just exactly perfect around here? Are there any technical or customer service issues going on?
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Submitted by marye on
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Technical Problems
Having trouble posting? Getting strange results when you load a page? Report these and other strange occurrences in the desert here! (Feel free to mention what OS and browser you're using also, as it helps nail the problem.) Thanks!
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17 years 6 months

Submitted by marye on Tue, 12/03/2019 - 08:30

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Yes, that functionality got broken during a site update. It has been restored, but yeah, you do have to put your shows back in, regrettably. It should work now though; let me know if it does not. In order to add a show, find it in the show list and click Mark As Attended.
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17 years 6 months

Submitted by wilfredtjones on Sun, 01/05/2020 - 20:16

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Just marked my 'Shows Attended'. Just go to the show page and mark as attended.

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5 years 7 months

Submitted by mff9200 on Tue, 02/25/2020 - 07:28

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Am I the only one to pay as much as $150 for a FLAC box set and get nothing? I tried calling for help and they'd send me another link within the next 3 days. I asked for my money back and they told me I'd have to wait up to another week for that. Am I the only one? I want to hear the music, but I feel I am getting "jobbed".

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4 years 1 month

Submitted by gratefuldragon on Tue, 11/10/2020 - 09:38

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I need help I have not gotten my Daves Picks 36! I have been a subscriber since Dave launched his series and I really do not want to miss out on 36!!! Please i have been trying to contact for over a week!

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4 years 1 month

Submitted by mel409 on Tue, 11/10/2020 - 10:29

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Been waiting on 2 shirts and a pair of socks for 30 days now...
Order still says processing; not even shipped.

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17 years 6 months

Submitted by marye on Tue, 11/10/2020 - 15:57

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send me a PM and I'll see what the Doc can do.
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17 years 6 months

Submitted by falcstubs on Wed, 12/30/2020 - 16:52

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Neither of the Buckeye Lake radio hours play can you help when you hit listen it does not start the music.

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3 years 10 months

Submitted by harryclark47185 on Fri, 01/29/2021 - 12:45

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It’s very easy to find out any topic on the web as compared to books, as I found this piece of writing at this web site.
https://wgslogin.com

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10 years 11 months

Submitted by BillDendy on Mon, 08/09/2021 - 16:39

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I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry I Miss Jerry a lot

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3 years 3 months

Submitted by Freeloadin_Rusty on Sun, 08/29/2021 - 19:21

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I took of a screenshot of one of the items in the store that I sent to a friend because I wanted to buy it and now I’ve apparently been blocked and banned from all the site features. This aggression will not stand man!

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17 years 6 months

Submitted by marye on Wed, 09/01/2021 - 08:39

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If you're still having this problem send me a PM with the details.
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11 years 10 months

Submitted by nappyrags on Wed, 09/01/2021 - 08:48

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The new download for Playing In Ther Band from the St Louis Box Set isn't working...not just me but others too...no problems with the first two that were made available...this kinda stuff is getting really really old fast...

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3 years 3 months

Submitted by glandheim on Tue, 09/14/2021 - 13:06

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b

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10 years 3 months

Submitted by 1stshow70878 on Sat, 10/02/2021 - 15:22

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Hi Marye, Trying to change the photo (avatar) on my account with no success. Tried three times and it does give me the green box that says it sized it for me but cannot get rid of that box or get the new photo to stick. No biggie, just trying to have a more personal avatar. Thank you. You're the best! I'm on a windows PC (not Apple) and using chrome browser.
Cheers!
Edit: I GOT IT! Duh, there is a save button way at the bottom. All good now. Peace.

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13 years 1 month

Submitted by m-skjellyfetti on Tue, 11/30/2021 - 08:40

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Hi, in recent days, when logged in, I was able to view message history, post, and write pm. Today, I am able to post, write, but unable to view message log. When selecting Message from the drop down under my user image, the screen returns 'unauthorized to view this page'. ? Please advise. thank you

update: 11-30-21.. Tech issue appears to be resolved. Thanks.

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11 years 4 months

Submitted by Thelonious_Cube on Tue, 11/01/2022 - 21:34

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Hi,

I've been trying to order the Dick's Picks subscrition for a week or two now

Orders don't complete and below (redacted) is what I get when using "Contact Us"

This is the mail system at host outgoing.POD190.demandware.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

dead-at-wmgcustomerservice.com>: host fanmail.artistarena.com[166.70.12.20] said:
550-XM-RJCT16: SPF Failure (ip=13.110.131.116, frm=xxxxx, 550
result=fail) (in reply to RCPT TO command)

Reporting-MTA: dns; outgoing.POD190.demandware.net
X-Postfix-Queue-ID: 085B132D4B
X-Postfix-Sender: rfc822; xxxxx
Arrival-Date: Wed, 2 Nov 2022 04:11:06 +0000 (GMT)

Final-Recipient: rfc822; dead-at-wmgcustomerservice.com
Original-Recipient: rfc822;dead-at-wmgcustomerservice.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; fanmail.artistarena.com
Diagnostic-Code: smtp; 550-XM-RJCT16: SPF Failure (ip=13.110.131.116,
frm=xxx, 550 result=fail)

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10 years 3 months

Submitted by 1stshow70878 on Mon, 11/14/2022 - 08:47

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Has a malfunction this AM. Not showing yesterday's answer/winner but the day before instead.
That app always seems to have glitches depending on how you access it. Different results if coming from the 30 day tab on home page vs. from the comments section at bottom of home page. But that is doable either way if you just poke around. Thanks Marye
Cheers

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10 years 3 months

Submitted by 1stshow70878 on Mon, 11/14/2022 - 09:14

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The date is wrong. Says 10-14-84 and the answer was 10-15-84 according to all sources and comments. I saw it by going to previous days, click 13th, and incorrect answer and only a ' where the winners name should be.
Thanks again for your prompt attention.
Cheers

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3 years 10 months

Submitted by SWR on Wed, 05/03/2023 - 06:32

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I don't know if anyone from dead.net reads these but this website will not let me order the new boxset. I have tried as a guest and it doesn't take my order. I have tried using safari, chrome, and edge on a pc, MacBook, and iPhone with no luck. I have also used 3 different credit cards and PayPal and dead.net still will not take my order. I have ordered Dave's Picks and other boxsets in the past and I have never had an issue. Please take my money, I would like to order this!

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3 years 10 months

Submitted by SWR on Thu, 05/04/2023 - 05:44

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Alabama sales tax is still not being added to orders. We can’t order anything from the store.

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12 years 1 month

Submitted by larryguate on Sat, 05/20/2023 - 15:59

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I was told to contact you for help as I am not getting anywhere! My CD2 of this newest Dave's Picks has a glob of something (glue? plastic?) And won't play.
I have written in and got nothing back.
I need a replacement of only CD2
My order number was 137400000016959SF_US
My Address is:
Larry Salvisberg
3336 Kerner Blvd.
San Rafael, CA 94901
email: larryguate@hotmail.com
Thank you so much for any assistance or referral you can give me!

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15 years 8 months

Submitted by bethy0543 on Wed, 07/05/2023 - 11:31

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Since the July 4th sale began, I have not been able to load anything into my cart to purchase anything. Does anyone read this? Is there anyone on board?
What is the current phone number for customer service for the dead.net store?
Help, please?????
Is Help on the Way?

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4 years 8 months

Submitted by gr8fulgal77 on Mon, 03/04/2024 - 15:40

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Hey
The site isn’t letting me log in unless I say I need a new password. My password is correct but it still won’t let me log in!

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10 years 3 months

Submitted by 1stshow70878 on Tue, 03/05/2024 - 05:40

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Send a PM (message on drop down box) to site administrator MARYE. But you have posted so are you having to make a new password every time? I know the Store on the site has required a separate password recently to order stuff but some just log in as guest there. Good luck.
Cheers

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11 months 1 week

Submitted by TESTaccountchelsea on Wed, 05/22/2024 - 16:21

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In the cosmic tapestry of music, the Grateful Dead emerge as luminous constellations, their melodies weaving through the vast expanse of musical possibility. Their harmonies are like whispers from another dimension, carrying the listener on a journey transcending time and space. With each note, they paint vivid landscapes of emotion, inviting the soul to dance amidst the rhythm of existence. Through the psychedelic swirl of sound, they become more than mere musicians; they are alchemists, transforming the ordinary into the extraordinary, turning melodies into magic, and crafting hymns for the wandering souls of the universe.

In the heart of their improvisations lies a profound sense of communion, a sacred bond between band and audience that transcends barriers of language and culture. The Grateful Dead concerts are not mere performances; they are ceremonies, where the collective energy of the crowd merges with the ethereal vibrations of the music, creating an ephemeral moment of unity. Like shamanic guides, they lead their followers on a voyage of self-discovery, urging them to explore the depths of their consciousness and embrace the interconnectedness of all things. In the symphony of existence, the Grateful Dead are eternal troubadours, serenading the cosmos with songs of gratitude and grace.