• 224 replies
    Dead Admin
    Default Avatar
    Joined:

    WHAT'S INCLUDED:

    • Lyceum Theatre, London, England (5/23/72)
    • Lyceum Theatre, London, England (5/24/72)
    • Lyceum Theatre, London, England (5/25/72)
    • Lyceum Theatre, London, England (5/26/72)
    • Sourced from recordings by Betty Cantor, Janet Furman, Bob Matthews, Rosie & Wizard
    • Mastered by GRAMMY® Award-winning engineer David Glasser
    • Restoration and Speed Correction by Plangent Processes


    "What fans heard in these four {Lyceum} shows was both a history of the Dead and a survey of their unique vision of American music, from folk to rock, with blues and R&B and country-and-western and Bakersfield all included, all melded together by the improvisational spirit of American jazz in a small-group format that owed much to European classical music.

    The repertoire made a statement: this is who we are. And while that honored their roots and surveyed their history and evolution, the overwhelming focus was on the present. At the Lyceum, showgoers heard a tapestry of music that knit together the disparate strands of the ’60s psychedelic baroque of AOXOMOXOA and LIVE/DEAD with the Americana turn epitomized by WORKINGMAN’S DEAD and AMERICAN BEAUTY, which in many ways both continued and culminated in Skull and Roses. English fans were especially delighted to hear the new songs — for fans accustomed to bands using concerts to promote their records, that kind of generosity was striking. Those songs showed a band that was consolidating and deepening its distinctive approach to American vernacular music while still expanding the range of what that could include. Pigpen’s two originals added a distinctive flourish, but the new tunes also made it clear that Weir had emerged in his own right as a singer and songwriter, as well as showing that the wellsprings that fed Garcia and Hunter’s music were drawing on ever deeper aquifers." - Nicholas Meriwether

    Imagine, if you will, being amongst the first to witness the merry band of misfits that had taken over the good ol' U.S. of A. conquer foreign lands. When the Grateful Dead first unleashed their magic on the cautiously optimistic patrons of Wembley on 4/7/72 and 4/8/72, it was with the idea they would have just these two nights to impress a traditionally reserved London crowd. It turned out to be a smashing success, and they set about locking in four dates at one of London’s most storied venues, the Lyceum Theatre, to wrap up what some consider one of the greatest tours in rock history.

    On these four nights, we find the band hell-bent on telling 'em "how it's gonna be," and boy, did they ever. Powered by what Jerry called "peak optimism," they delivered a steady dose of "primal Dead," - sometimes searing, sometimes soulful, sometimes serious, but always unwavering in focus. This willful determination moved them through transitive takes on "Dark Star," to majestic heights with "The Other One," through marathon runs of "Playing," another minute, another mile. It found Phil, philosophizing on how to "put our music into a place," Bob and Jerry masterfully dueling as two of the top songwriters of their time, Bill elegantly ferrying songs to new lengths, and new members Keith and Donna Jean Godchaux adding organic warmth. And Pigpen? Well, he dotted his beloved classics - "Good Lovin'," "Mr. Charlie," "Lovelight," "Two Souls In Communion" - through set after set, conjuring up more clarity and charisma than anyone would have expected for his final few shows.

Comments

sort by
Recent
Reset
  • icecrmcnkd
    Joined:
    Seeing into the future

    If you go to the ‘sort by’ button above and sort by oldest, there’s a post from me that says:
    ———
    April 9, 2022 - 9:14am#10
    icecrmcnkd

    24/96 Or 24/192 FLAC

    STL Box is 24/192
    Giants Box is 24/96

    Based on the price difference of those, I’m guessing that Lyceum 72 will be 24/96.

    In the seaside chat for the vinyl Dave says that they used the same Norman mix as used for the Steamer Trunk. But that that mix was remastered by Glasser.
    So, if you already have the Steamer Trunk or the AME, no point in the download unless it sounds significantly better. I have the AME, so I’ll wait for the reviews of the downloads, confirmation that you get the correct and complete download (not usually the case based on comments on other download boards), and confirmation of what the FLAC files are.
    ———

    Sounds like Rhino really screwed this one up.
    Just like so many of the previous ones.
    Kind of standard operating procedure…..

  • Duece
    Joined:
    Something for our troubles

    Starting to get a little frustrated at this point, it's been 4 days, this should have been addressed in the first couple of hours on 07/29/22 when there was a problem. Did no one test this before it went live? Apparently not!

    Maybe they should throw us a gift card or store credit for dealing with this......but I doubt it.

  • sfrank115
    Default Avatar
    Joined:
    WTF

    Serious - WTF is going on here? Issues with the downloads? Issues with the transferring mechanism? Why the heck are digital downloads 5 days late in 2022. Is there any kind of recourse? If any other store had access to these recordings, we would have already heard them. This crap on happens with dead.net!

    Please wake up - go to the computer - transcode some crap and get peeps their downloads!!! Jeez - enough already!!!

  • dtuck90
    Default Avatar
    Joined:
    Email update

    Finally had an acknowledgment to my email I sent on Friday saying it’s been passed on to the digital team for investigation.

    I hope the investigation concludes they are inept.

  • Tim Newhaven
    Joined:
    Over/under 8/9

    I've looked through comments of past releases and from those we can expect this to get worked out by around the 9th. Not feeling very optimistic about this, so I predict Thursday, August 11 as the day I can finally download these shows.

    Got my shipping notification for DP43 this morning. Clicked tracking l!nk to find out it is Out For Delivery today. So, woo-hoo for that at least.

  • JoeyMC
    Joined:
    After nearly 30 years I made…

    After nearly 30 years I made a new profile, just to say how much this store sucks. If they were selling anything other than Grateful Dead music they would be out of business. No other fan base spends money like Deadheads do... ya know, I wonder if Dave is aware of how bad this store is sometimes, I'd be embarrassed and most certainly trying to do something about the general incompetence.

    I feel both bad and better having finally said it.

  • baxlap
    Default Avatar
    Joined:
    Download incompetence

    Here we are, four days after the supposed release date of the Complete Lyceum downloads, and still nothing but that f---ing "Invalid URL download scheme" notification. There's also no communication as to when the downloads will finally be available. Such a delightful combination of incompetence and indifference, urgh!

  • Randall RIES
    Default Avatar
    Joined:
    ALAC means Apple Lossless…

    ALAC means Apple Lossless Audio Codec and FLAC means Free Lossless Audio Codec. ALAC is simply compatible with MAC. MEANT for MAC, really. ALAC and FLAC are not necessarily "hi-rez". Both codecs can be used for 24 bit and higher KHZ which then are "hi-rez". (FLAC 24, ALAC 24) 16 bit is not usually considered "hi-rez". It is considered - as is ALAC 16 - CD quality. Which is really the standard format for lossless audio files.

    mp3, AAC and other lossy audio are the Swiss cheese of audio formats. People who appreciate quality eschew these formats and don't fool themselves or try to fool others those formats are "just as good". They aren't. They suck and should be illegal.

    I hope you all get your files soon. I hope everyone remembers the lesson they are learning here. Never pre-order downloads. Especially here. Someone will buy them on new release day and by checking the comments you will say "Oh PHEW! Sure glad I didn't pre-order! Trusting Deadnet with the most rudimentary of tasks - the FTP download - is like trusting a monkey with matches and dynamite!"

    Did you know that the Grateful Dead played on April 15, 1971 @ David Mead Field House, Meadville, PA? One day later - April 16, 1971 - the original specification for the File Transfer Protocol was written by Abhay Bhushan! Yeah! So, THAT means FTP file serving has been around for 51 years! And 51 years later, Rhino records or whoever is in charge of this disaster is muffing the oldest file transfer protocol in the world!

    ALSO! Did you know? Rhino Records was originally a bootleg recording company before the principals sold their souls? Yeah! They were known for high quality bootleg recordings and actually cared about the music fan! And making money, of course.

    I saw a note on a different site many years ago the digital download to something was "sold out". Oh. I did not know ones and zeroes could be "sold out". It illustrates the depth of incompetence some vendors can be subject to. Though MOST vendors get it together after a humiliating mistake or two. Not THIS site, though. Year after year of embarrassing gaffes. Not embarrassing for them, apparently. Just embarrassing to look at. Like watching someone having a tantrum in a coffee shop. Oh, come on. Get it together. Or give her a free Pumpkin spice latte and get her outta here. Get her OUTTA HERE.

    More embarrassing, this will happen next year as well where dozens or hundreds bumble in again and pre-order, then freak out when something goes wonky. 51 years is plenty of time to get the FTP thing down. How long will it take customers here to read the writing on the e-WALL? It's been at least 11 years or so since DD were offered for sale. Every year there is an issue. Every year there is no explanation nor mea culpas.

  • augwest11
    Default Avatar
    Joined:
    Lyceum 72 Download Debacle

    Qobuz and HD Tracks have a seamless and well-tuned commercial process for downloading high-res music files. If Dead.net/Rhino can't handle this process they should outsource it to someone who can. This is ridiculous.
    And for us to be getting utter silence is insulting in the extreme.
    For what it's worth, I've never had issues with downloads from the garcia.com site. Maybe they could help out.
    Seriously, WTF.

  • jfciv
    Default Avatar
    Joined:
    They have removed downloads…

    They have removed downloads from the store in the past (see, e.g., May 77). That is, of course, assuming that downloads are ever made available in the first place... because this one hasn't been. No word from customer "service."

user picture
Default Avatar

Member for

3 years 7 months

WHAT'S INCLUDED:

  • Lyceum Theatre, London, England (5/23/72)
  • Lyceum Theatre, London, England (5/24/72)
  • Lyceum Theatre, London, England (5/25/72)
  • Lyceum Theatre, London, England (5/26/72)
  • Sourced from recordings by Betty Cantor, Janet Furman, Bob Matthews, Rosie & Wizard
  • Mastered by GRAMMY® Award-winning engineer David Glasser
  • Restoration and Speed Correction by Plangent Processes


"What fans heard in these four {Lyceum} shows was both a history of the Dead and a survey of their unique vision of American music, from folk to rock, with blues and R&B and country-and-western and Bakersfield all included, all melded together by the improvisational spirit of American jazz in a small-group format that owed much to European classical music.

The repertoire made a statement: this is who we are. And while that honored their roots and surveyed their history and evolution, the overwhelming focus was on the present. At the Lyceum, showgoers heard a tapestry of music that knit together the disparate strands of the ’60s psychedelic baroque of AOXOMOXOA and LIVE/DEAD with the Americana turn epitomized by WORKINGMAN’S DEAD and AMERICAN BEAUTY, which in many ways both continued and culminated in Skull and Roses. English fans were especially delighted to hear the new songs — for fans accustomed to bands using concerts to promote their records, that kind of generosity was striking. Those songs showed a band that was consolidating and deepening its distinctive approach to American vernacular music while still expanding the range of what that could include. Pigpen’s two originals added a distinctive flourish, but the new tunes also made it clear that Weir had emerged in his own right as a singer and songwriter, as well as showing that the wellsprings that fed Garcia and Hunter’s music were drawing on ever deeper aquifers." - Nicholas Meriwether

Imagine, if you will, being amongst the first to witness the merry band of misfits that had taken over the good ol' U.S. of A. conquer foreign lands. When the Grateful Dead first unleashed their magic on the cautiously optimistic patrons of Wembley on 4/7/72 and 4/8/72, it was with the idea they would have just these two nights to impress a traditionally reserved London crowd. It turned out to be a smashing success, and they set about locking in four dates at one of London’s most storied venues, the Lyceum Theatre, to wrap up what some consider one of the greatest tours in rock history.

On these four nights, we find the band hell-bent on telling 'em "how it's gonna be," and boy, did they ever. Powered by what Jerry called "peak optimism," they delivered a steady dose of "primal Dead," - sometimes searing, sometimes soulful, sometimes serious, but always unwavering in focus. This willful determination moved them through transitive takes on "Dark Star," to majestic heights with "The Other One," through marathon runs of "Playing," another minute, another mile. It found Phil, philosophizing on how to "put our music into a place," Bob and Jerry masterfully dueling as two of the top songwriters of their time, Bill elegantly ferrying songs to new lengths, and new members Keith and Donna Jean Godchaux adding organic warmth. And Pigpen? Well, he dotted his beloved classics - "Good Lovin'," "Mr. Charlie," "Lovelight," "Two Souls In Communion" - through set after set, conjuring up more clarity and charisma than anyone would have expected for his final few shows.

user picture

Member for

17 years 6 months
Permalink

Still not working.

user picture
Default Avatar

Member for

3 years 2 months
Permalink

File name: /Users/randallries/Downloads/lyceum_theatre_1972_the_complete_recordings_5_26_72_live_digital_album_2022_remaster_flac/01_Promised_Land_Live_at_the_Lyceum_Theatre_London_England_5_26_72_2022_Remaster_2022_Remaster.flac
Handled by: flac format module
Length: 3:48.38
WAVE format: 0x0001 (Microsoft PCM)
Channels: 2
Bits/sample: 16
Samples/sec: 44100
Average bytes/sec: 176400
Rate (calculated): 176400
Block align: 4
Header size: 44 bytes
Data size: 40307400 bytes
Chunk size: 40307436 bytes
Total size (chunk size + 8): 40307444 bytes
Actual file size: 21812218
File is compressed: yes
Compression ratio: 0.5411
CD-quality properties:
CD quality: yes
Cut on sector boundary: no
Sector misalignment: 1176 bytes
Long enough to be burned: yes
WAVE properties:
Non-canonical header: no
Extra RIFF chunks: no
Possible problems:
File contains ID3v2 tag: no
Data chunk block-aligned: yes
Inconsistent header: no
File probably truncated: unknown
Junk appended to file: unknown
Odd data size has pad byte: n/a
-------------------------------------------------------------------------------

user picture
Default Avatar

Member for

2 years 4 months

In reply to by Duece

Permalink

Figure i have to dumb this down for the folks at Rhino/Dead.

- people push button to download
- people get error
- downloads no work

Why downloads no work? HDTracks downloads work. Qobuz downloads work. Nugs.net downloads work. Wait....everyone's downloads work but...........

Rhino's downloads don't - why Rhino's downloads never work? If had downloads, would not be writing comment on silly site.

user picture
Default Avatar

Member for

2 years 4 months

In reply to by wherearemydownloads

Permalink

nugs.net/live-download-of-bruce-springsteen-brendan-byrne-arena-east-rutherford-nj-08-19-1984-mp3-flac-or-online-music-streaming
Why Bruce Springsteen downloads work, but not Grateful Dead downloads? Are you saying the boss is more important than Jerry?

No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy

user picture

Member for

5 years 4 months
Permalink

I was able to get 5/26 by looking up order at store. There are 4 buttons that say "Download" seemingly 1 button for each show, however all 4 buttons are in fact the same l!nk. That l!nk gets 5/26 and I am listening to 'Loser' as I write this. The first 3 shows are still unavailable.

Audiophile jargon is not my forte but I can tell you they are 16 bit FWIW.

These are not the downloads you're looking for....

Ya know - we should have our own seaside chat with Dave, and explain to him that getting the shows he raves about is just as important as how good he thinks they sound.

user picture
Default Avatar

Member for

3 years 2 months
Permalink

These are the same shows that have been available since 2011. Same mastering. Same quality. Same Plangent Process. Same bit rate! 7digital started selling the digital version in 2014 or so. Now that 5/26 has been shown to be 16 bit, why in the world would anyone want these? If I were a buyer, I would be demanding my money back.

user picture

Member for

6 years 6 months
Permalink

Was only able to download 5/26. Also there is dead air for "Trucking" from 7:30 - 14 minutes into song.

While I was hoping Dead.net would just simply refund my money for these undownloadable files, their lack of response has forced me to report what they charged me as fraud with my credit card company. Too bad they let it get this far.

user picture
Default Avatar

Member for

9 years 3 months
Permalink

10 days in and I've got 1 show at 16/44 resolution. There really isn't any end in sight, and haven't received the email with a code for a new download from dead.net that I was promised by support

user picture

Member for

17 years 6 months

In reply to by KarlRacki

Permalink

I'm doing the same

user picture

Member for

15 years 11 months
Permalink

The May 26 show I was able to download also has six and half minutes of dead air. Frustrating for something that's been released a couple of times before - and right in middle of Truckin'! I have to say the rest of the show sounds incredible.

Dead air also seems to be a theme from support as well. It's obvious they aren't working weekends to get us a fix sooner.

Still hopeful, but the hope is slipping away fast.

What year is it again?

user picture

Member for

17 years 6 months
Permalink

OK it has been 10 days now and still the only show that is downloadable is the 05/26/22 show. And based on comments here there are issues with that. It is time to refund everyone who has ordered this, then you should fix it and then allow people to buy it. Make this right.

At this point you are taking advantage of the most loyal music fan base in the world.

user picture
Default Avatar

Member for

10 years 3 months
Permalink

It is obvious that there is no advantage (and many disadvantages) to pre-ordering any downloads from dead.net. I can't recall a single instance where everything went perfectly on day 1 (although it is possible that it may have happened once or twice) but this latest debacle has to be the worst ever.

user picture

Member for

17 years 6 months
Permalink

Not only is thing not working for us saps who bought it and can’t get an update as to when it will be fixed, but they are still selling this to unsuspecting people knowing it is broke. Really guys???????

user picture
Default Avatar

Member for

3 years 2 months
Permalink

Pull them back if you haven't. Call your CC companies. Cancel PayPal payments. That speaks louder than forum words. If it is done en masse, it will be a lesson they won't forget.

And don't re-buy. There really is NO VALUE in this set to begin with. Go to 7digital or Qobuz and get the exact same thing there. Been available since 2014. There's been no work done on these shows. They are trying to get people to fund the production of the MSG box.

I did not know about those websites. I bought all the Dick's Picks back when they were new and we actually played CDs so some of them got scratched a little and some tracks skip. I've always wished I could just replace those tracks and it looks like I can do that from qobuz. Right on, now I just have to go through and listen to them all and figure out which tracks I need. That's my kind of chore!

user picture
Default Avatar

Member for

5 years 3 months
Permalink

Ok... We have all be very patient, many of us have been through this before with digital pre-orders but come on! What gives? No updates other than an email several days ago saying it has been resolved, oh and here is a coupon to spend more money on stuff we won't deliver on? COME ON! Where is the update guys? I work in IT, I would never get away with something like this with my clients!

user picture
Default Avatar

Member for

9 years 3 months
Permalink

Since we had the email saying it had been resolved has anybody actually being able to have any further communication with dead.net or are they ignoring all of us now?

user picture
Default Avatar

Member for

7 years 3 months
Permalink

I ordered the vinyl box and was planning to order the flac downloads so that I didn't wear the vinyl out and also had some portability. I received the vinyl box on time and it is exceptional. Just a masterful job and the sound is outstanding. Meanwhile, on the download side, a total mess. Don't know why we can't get one person from dead.net or Rhino to respond and clarify three simple questions: 1). When will the downloads be available; 2) what digital format will they be in - cd quality or hi-resolution; and 3) assuming they are just CD quality, are these the exact same versions as were included in the Europe box set a decade ago or have they been improved like the the 50th anniversary Europe '72 was - I purchased that off of HDTracks and it sounded fantastic.

Please - not expecting you to fix anything - just respond on this forum. Surely you monitor it. Communicate.

Amen to that John64! Exactly the questions they need to answer. And for that matter, for those of us who dropped $550 on the Vinyl box, the hi-res Flac downloads should have been included as part of the package. Greed.

user picture
Default Avatar

Member for

15 years 8 months
Permalink

Here we are, two weeks out from the release date, and still no resolution or any definite information about when a resolution might happen. The incompetence and disrespect for customers is astounding.

user picture
Default Avatar

Member for

17 years 5 months
Permalink

I WANT to give dead net my money so they have the revenue stream for more releases. I WANT to purchase through dead net to cut out any third party taking a cut. I have the E72 trunk but would shell out if these were 24 bit files. However, how can anyone buy the downloads when they've blown the trust and can't deliver? I guess you can't always get what you want.

I think I heard a rumor they canned David Lemieux and are getting Alex Jones to represent all the new releases based on his superior integrity and credibility compared to what we have now.

user picture

Member for

4 years 2 months
Permalink

I was going to buy this download, but have decided not to, based on all the problems people are reporting in the comments here. I'm guessing I'm probably not the only one.

user picture

Member for

17 years 6 months
Permalink

Well it has been two weeks, no fix, all downloads are still the same 05/26 show. No communication from anyone on this.

For those who contacted your banks and credit card companies, what did you tell them and did you get you money back?

user picture
Default Avatar

Member for

3 years 2 months
Permalink

I just hit Lemieux's FB page. All you purchasers ought to as well. Flood it with discontent and disappointment. It's easy enough to find. Just find one of his shill posts and flood the comments section. Don't just sit there and take it and wait.

user picture

Member for

17 years 4 months
Permalink

Lemieux needs to know what people are going through. It’s not OK

user picture
Default Avatar

Member for

3 years 2 months

In reply to by adedhed68

Permalink

Then hit his shill FB page. All of you. The release is a rip-off to begin with. Nevertheless, get on his FB page and let it fly.

user picture

Member for

5 years 4 months

In reply to by Duece

Permalink

Ever since my credit card info got stolen and misused because of WEA, I don't trust them with CC info and only pay with PayPal. I have begun the process of seeking a refund but PayPal won't do that without first initiating a dialogue between buyer and seller. Perhaps coming at this from a sharper angle may light a fire, we shall see.

user picture
Default Avatar

Member for

3 years 2 months
Permalink

NO ONE has posted their discontent on Lemieux's FB page. Well, I have and I didn't even buy this fraud. It's no wonder you all get taken advantage of and played for clownish buffoons.

Are you afraid LeMew will come to your house and have a front lawn chat with you?

Get your asses over to his page and say something or forever be known as the passive hippie wannabee's most music fans know you are. Where is your great 1960's revolutionary spirit now? If you don't even try, you sort of deserve what you are getting at this point.

user picture
Default Avatar

Member for

12 years
Permalink

I went ahead and disputed cc. Over the past 2 weeks+, their responses were: 1 forwarding to digital team, 2 resolved, wait for new download paths, 3 back to digital team (4 days ago)

This is fraud.

Twitter handles:
twitter-com/Rhino_Records
twitter-com/lemieuxdavid

YouTube Channel:
channel/UCPuuuhmMW7jh6roOrIV9yRw

BBB for Rhino:
[BBB URL] us/ca/los-angeles/profile/music-distribution-companies/rhino-entertainment-company-1216-13078271

At this point its really not right - these downloads should be handled by real professionals like HDTracks or Qobuz. We need to let these guys know that if they want to stay in business they should treat their customers better.

user picture

Member for

3 years 5 months
Permalink

I disputed the charge with JP Morgan Chase as well. I have my money back and Rhino dead.net warner music they can fight it out with Chase. Warner music group and rhino should have fun hearing from the banks. Cheers.

user picture
Default Avatar

Member for

16 years 8 months
Permalink

Why are people going after Lemieux? He has nothing to do with the production side. He is involved in picking music and working with the engineers. The situation sucks but hassling someone who isn’t involved in getting the music to the people is misguided anger.

user picture

Member for

17 years 6 months
Permalink

For $99.89 I purchased the hi-def download of the 4 Lyceum '72 shows. My order had 4 download buttons on it. I pushed them all thinking I would get 4 shows. Hah! All 4 downloads combined into a single folder, and it was a 44.1 download from 5-26-72. How are they going to make this right?

user picture

Member for

9 years 2 months

In reply to by freeform

Permalink

But he does need to know that things aren’t right.
He is the archivist and the face of the releases/seaside chats.

But who is his employer, WMG/Rhino or GD, inc.?
GD has a contract with WMG/Rhino to vault the recordings (please don’t screw up like Universal Music) and put out releases, and Dave selects releases, but Dave may actually work for GD and not have a lot of control over what goes on at WMG/Rhino.

Given his high profile, it wouldn't do any harm for him to at least acknowledge the problem, and reassure people that it is being looked into. If it is.

user picture
Default Avatar

Member for

15 years 3 months

In reply to by daverock

Permalink

After getting nowhere and not realizing others had this same problem with this download release, I requested that my order be cancelled and a full refund be issued. I was told by customer service that my order was cancelled, that I would get a refund, and I was provided with a code for 10% off my next purchase from the dead.net store, which I will use to repurchase this product once they get their poop in a pile and have all four shows instead of only the penultimate show. Not a happy experience, but I encourage others to ask for the same remedy, which if enough people do, will force them to fix this issue.

user picture
Default Avatar

Member for

2 years 4 months
Permalink

Never used the message board or had a need to create an account until now. Thanks for the advice and messages. I thought it was just me. I will contact customer service and get a refund

user picture
Default Avatar

Member for

13 years 3 months
Permalink

Just got this in response to a second request for update on the download cluster:

Thank you for contacting us and we apologize for the tardiness of this response.

Unfortunately, we are currently experiencing a very high volume of incoming customer service tickets.

We will prioritize your ticket and follow up with your as soon as possible.

We are so sorry for the delay and thank you for your patience.

Sincerely,

Dead.net Store

product sku
081227883591BUN
Product Magento URL
https://store.dead.net/lyceum-72-the-complete-recordings-digital-download.html