Lyceum '72: The Complete Recordings Digital Download

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April 7, 2022 - 5:43am

224 replies
Dead Admin

Joined:
April 28, 2021
WHAT'S INCLUDED:

Lyceum Theatre, London, England (5/23/72)

Lyceum Theatre, London, England (5/24/72)

Lyceum Theatre, London, England (5/25/72)

Lyceum Theatre, London, England (5/26/72)

Sourced from recordings by Betty Cantor, Janet Furman, Bob Matthews, Rosie & Wizard

Mastered by GRAMMY® Award-winning engineer David Glasser

Restoration and Speed Correction by Plangent Processes

"What fans heard in these four {Lyceum} shows was both a history of the Dead and a survey of their unique vision of American music, from folk to rock, with blues and R&B and country-and-western and Bakersfield all included, all melded together by the improvisational spirit of American jazz in a small-group format that owed much to European classical music.

The repertoire made a statement: this is who we are. And while that honored their roots and surveyed their history and evolution, the overwhelming focus was on the present. At the Lyceum, showgoers heard a tapestry of music that knit together the disparate strands of the ’60s psychedelic baroque of AOXOMOXOA and LIVE/DEAD with the Americana turn epitomized by WORKINGMAN’S DEAD and AMERICAN BEAUTY, which in many ways both continued and culminated in Skull and Roses. English fans were especially delighted to hear the new songs — for fans accustomed to bands using concerts to promote their records, that kind of generosity was striking. Those songs showed a band that was consolidating and deepening its distinctive approach to American vernacular music while still expanding the range of what that could include. Pigpen’s two originals added a distinctive flourish, but the new tunes also made it clear that Weir had emerged in his own right as a singer and songwriter, as well as showing that the wellsprings that fed Garcia and Hunter’s music were drawing on ever deeper aquifers." - Nicholas Meriwether

Imagine, if you will, being amongst the first to witness the merry band of misfits that had taken over the good ol' U.S. of A. conquer foreign lands. When the Grateful Dead first unleashed their magic on the cautiously optimistic patrons of Wembley on 4/7/72 and 4/8/72, it was with the idea they would have just these two nights to impress a traditionally reserved London crowd. It turned out to be a smashing success, and they set about locking in four dates at one of London’s most storied venues, the Lyceum Theatre, to wrap up what some consider one of the greatest tours in rock history.

On these four nights, we find the band hell-bent on telling 'em "how it's gonna be," and boy, did they ever. Powered by what Jerry called "peak optimism," they delivered a steady dose of "primal Dead," - sometimes searing, sometimes soulful, sometimes serious, but always unwavering in focus. This willful determination moved them through transitive takes on "Dark Star," to majestic heights with "The Other One," through marathon runs of "Playing," another minute, another mile. It found Phil, philosophizing on how to "put our music into a place," Bob and Jerry masterfully dueling as two of the top songwriters of their time, Bill elegantly ferrying songs to new lengths, and new members Keith and Donna Jean Godchaux adding organic warmth. And Pigpen? Well, he dotted his beloved classics - "Good Lovin'," "Mr. Charlie," "Lovelight," "Two Souls In Communion" - through set after set, conjuring up more clarity and charisma than anyone would have expected for his final few shows.

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August 21, 2022 - 5:11am

#31

ArthurDent

Joined:
February 16, 2017

At least they are not "Upscaled"

My infinitely small amount of knowledge of sound manipulation means I cannot really look at a plot of a song's spectrum and the the tale of where its been and how it got to be in this shape.

Since it appears that they were 24 bit to start with, that is a significant advantage over 16 bit.

So that is a significant point in their favor, they are not CD files that were ripped and then converted to 24/96.

The upsample tag is a bit more complicated. In reading online (That makes one an expert) indicate that there are various ways to do that and some DACs do that in order to improve the sound. They can just add "zero" samples to increase frequency or interpolate to guess what data should be there.

The 32K line might be a high pass filter, basically, if there is no "audible" info in that range, kill it.

A CD rip hard lines at 22K

Here is a my Dave's picks with dB power amp rip to FLAC using the HDCD plug in for 24 bit, and it shows "upscaled"

And as a test, the HD-Tracks download of "Horses" in 24/96 shows it is "clean"

Lossless Audio Checker 2.0.7 logfile from Sunday 21 August 2022 07:50:01 AM

File: \Grateful Dead\Dave's Picks, Vol. 43 Dallas, 12-26-69\01 Grateful Dead - Casey Jones (Dallas, 12-26-69).flac
Result: Upscaled

File: HD_Tracks\Patti Smith\Horses (Remastered)\01-Gloria (Remastered).flac
Result: Clean

Sooooooo

Whiles the files are not what would be expected as a direct FLAC conversion of 24/96 material, they are in true (AFAICT) 24 bit sourced

While the sampling rate shows "upsampled", they are most likely not 44.1 kHz originals, but may have been filtered and processed.
August 21, 2022 - 1:07am

#32

dtuck90

Joined:
September 15, 2015

Upsampled?

I don’t quite understand how these can be upsamples if there is a hard cut off at 32k. If they were upsampled from the CDs there would be a hard cut off at 22k.

For there to be information up to 32k the only 2 file resolutions could be 24/88 or 24/96 (I highly doubt these were mastered at 16/96 and then padded to 24 bit). I’m guessing at some point along the chain there has been a conversion from 24/88 to 24/96.

Nowadays Plangent transfer at 32/384 so I’m sure back in 2011they would have been transferring at 24/96 at least.

Basically if these files have info going up to 32k then you are not being ripped off if they are in a 24/96 container.

If someone could chime in without saying “this is a sham!” That would be useful.
August 20, 2022 - 8:14pm

#33

Randall RIES

Joined:
October 4, 2021

Arthur Dent For The Win

Upsampled. That's all we need to know. We spoke of this earlier. Needless and frankly pointless bloat. Empty calories. So, we are left with the question: "WHY?"

I think they just put the widely and long available 4 16 bit digital shows together in a package and sold fans an upsampled bill of goods. I really think they wanted funding to produce the MSG box.

Do they need "funding"? That has to be a revenue machine.

What I mean is why spend THEIR money when they can throw some shows in a box they have already released and make people think they are getting something new? Spend tens or even hundreds of thousands for something the neophytes think is "new". Take that cash and pay their engineers and production costs.

Soon as I saw the ad and saw the word "remastered" I thought "This is a gyp." "Remastered" really means nothing. And NOwhere did they give any fresh lineage or production steps. "Remastered" is an ambiguous term, IMO. "Remixed" or "Remixed and Remastered" would have been awesome and I would have bought it myself.

You may agree with me that the surviving band members kinda sold their souls and along with that, the faith of the fans when they leased the vault. They never step in and try to right any of the many wrongs that have occurred over the years and we have seen them involved in some pretty heavy cash grabs.

You would think that if they cared all that much, this shit wouldn't happen at this late date. They pay someone to do their caring for them so they don't have to think about it.

But - you know. I have an "attitude" so I may be incorrect. But it's the fans slavish attitude that bothers me because they end up getting burnt a lot due to their endless faith and positivity and that isn't something they are prepared to deal with. The idea their counter-culture heroes are actually very much establishment and businessmen.

This outfit doesn't normally go back and re-release something. Sure, they digitize the back catalog and many of the releases have been legit. I don't remember when they have ever gone back and re-released a digital item or a package of items. Not like this one.

I am forced through empirical evidence to declare this a fraud and a fiasco at least AFAIC. My Trust-O-Meter just fell into the red with Rhino. I was wary when I 1st saw this release and now I will be doubly aware in the future. I will certainly avoid any future releases of any shows pertaining to E72. When I see the correct lineage claims and the bomb bursting back slapping ("Master tapes! New Remixes! Also Sprach Zarathustra!"), then I'll get on board the gravy train.
August 20, 2022 - 6:07pm

#34

batzye

Joined:
September 15, 2011

Comparison of CDs to Downloads

I listened to the CDs and compared to the 24/96 downloads on high quality headphones. Admittedly my hearing is somewhat degraded from years of loud music but I hear absolutely no difference. Only difference is where the tracks are cut - some are longer/shorter but otherwise no difference that I can hear.
August 20, 2022 - 3:37pm

#35

icecrmcnkd

Joined:
October 20, 2015

Thanks Arthur, Randall, Rbert, etc

I noticed a significant improvement in sound quality of my CD’s just by upgrading my stereo system from Onkyo to Cambridge Audio.

I’ve also read articles that say most people can’t tell the difference between 16 and 24 bit.
The only 24/96 download I have ever bought was when OSF released the unedited ABB files that were used for the Bear’s Sonic Journals CD (I bought the CD too).

I did buy Led Zep Song Remains The Same on Blu-ray audio which I think is 24/196. Sounded pretty good the first couple times I listened to it, but then my Onkyo Blu-ray player decided that it could no longer recognize the disc. It’s been a while since I tried to play the disc. I need to try again, maybe the player will now recognize it again (the error message is similar to when a PAL DVD is put into an NTSC player).
August 20, 2022 - 3:01pm

#36

ArthurDent

Joined:
February 16, 2017

And Now For Something Completely Expected

Lossless Audio Checker 2.0.7 logfile from Saturday 20 August 2022 05:59:59 PM

File: Q:\24-96\5-25-1972\01_Promised_Land_Live_at_the_Lyceum_Theatre_London_England_5_25_72_2022_Remaster_2022_Remaster.flac
Result: Upsampled
August 20, 2022 - 2:23pm

#37

ArthurDent

Joined:
February 16, 2017

To add to the previous info,…

To add to the previous info, I downloaded "speck" audio analyzer and looked at what the files look like

They have a hard line at about 32K with no info above that. There is empty space to 48k (-120 dB). Comparatively, a remastered track from Patti Smith "Horses" uses the full 0-48K space.

The 5/23 Dark Star has a much more spread/varying spectrum while still hard lines at 32K

too bad I cannot post pics

The -60 dB info seems to max out around 5k on the GD, and 10k on horses.

So, it is possible the files were not 96 kHz to begin with although they now are in that container.

With out looking at something up sampled, I cannot judge how they expanded the files.
August 20, 2022 - 2:16pm

#38

RBert

Joined:
September 12, 2014

Randall, there is a large…

Randall, there is a large meta-analysis (published in 2016) of listening tests involving hi-res digital audio, with about 12,000 listeners; although differences may be small, there is a significant minority of listeners who consistently identify hi-res digital (compared to 16/44.1).

If you have or can find Ozone 8 or 9, the "match EQ" will clearly show the differences in EQ between the new files and the older, previously available ones.

Now, whether all that makes a difference to you, only you can tell.
August 20, 2022 - 1:44pm

#39

ArthurDent

Joined:
February 16, 2017

The files are now encoded…

The files are now encoded FLAC at 24/96

While they may be upsampled from 16 bit, they do say "remastered"

I do not have any of the previously released CD's to compared to or the digital copy of the "steamer trunk" to compare to.

I must say the dark star of 5/23/72 was very nice, there seems like lots of dynamics and clarity between instruments. It is not as "dense" as a rock n' roll style track, so the spaciousness of the sound may merely be how it was recorded rather than any remastering of a previous release.

I have not listened to it from from high quality DAC convertor and head phones yet. Typically on that I can better tell how well something had been recorded and encoded.

Obviously - having a credible response from the vendor on the chain which these produced from would be useful.
August 20, 2022 - 11:16am

#40

Randall RIES

Joined:
October 4, 2021

Sounds the same

I did an A/B/C with one of the 16 bit shows a friend sent me. Pointless effort because both the available 16 bit downloads - available since forever - and the CD's are the same files. And comparing this 16 bit release to the former 2? Sounds the same to me. Because - you know - "remastered" isn't "remixed". It didn't even sound equalized at all. There is still the same bits of over-saturation in some spots as well.

24 bit isn't going to be some miracle sound design. 24 bit doesn't make things sound any better. The initial mixing and then mastering DOES. From the SOURCE TAPES.

The value in real 24/96 is simply having the best archival copy. That whole "I CAN hear a difference" thing has been put to bed long ago. No. We CAN'T hear the difference in any meaningful way beyond wishful thinking. You would have to be a dog or a bat.

Wanna do it right, Rhino? Take the master tapes and make a .dsf master copy of all the shows and EQ along the way. Then, release in true 24/192 (overkill) and 24/06. Ahhhh. That would hit the spot.

This package is a fraud and a fiasco.

John Perry Barlow

John Perry Barlow

Forums

Dead Store Products

WHAT'S INCLUDED:

Lyceum Theatre, London, England (5/23/72)
Lyceum Theatre, London, England (5/24/72)
Lyceum Theatre, London, England (5/25/72)
Lyceum Theatre, London, England (5/26/72)
Sourced from recordings by Betty Cantor, Janet Furman, Bob Matthews, Rosie & Wizard
Mastered by GRAMMY® Award-winning engineer David Glasser
Restoration and Speed Correction by Plangent Processes

"What fans heard in these four {Lyceum} shows was both a history of the Dead and a survey of their unique vision of American music, from folk to rock, with blues and R&B and country-and-western and Bakersfield all included, all melded together by the improvisational spirit of American jazz in a small-group format that owed much to European classical music.

The repertoire made a statement: this is who we are. And while that honored their roots and surveyed their history and evolution, the overwhelming focus was on the present. At the Lyceum, showgoers heard a tapestry of music that knit together the disparate strands of the ’60s psychedelic baroque of AOXOMOXOA and LIVE/DEAD with the Americana turn epitomized by WORKINGMAN’S DEAD and AMERICAN BEAUTY, which in many ways both continued and culminated in Skull and Roses. English fans were especially delighted to hear the new songs — for fans accustomed to bands using concerts to promote their records, that kind of generosity was striking. Those songs showed a band that was consolidating and deepening its distinctive approach to American vernacular music while still expanding the range of what that could include. Pigpen’s two originals added a distinctive flourish, but the new tunes also made it clear that Weir had emerged in his own right as a singer and songwriter, as well as showing that the wellsprings that fed Garcia and Hunter’s music were drawing on ever deeper aquifers." - Nicholas Meriwether

Imagine, if you will, being amongst the first to witness the merry band of misfits that had taken over the good ol' U.S. of A. conquer foreign lands. When the Grateful Dead first unleashed their magic on the cautiously optimistic patrons of Wembley on 4/7/72 and 4/8/72, it was with the idea they would have just these two nights to impress a traditionally reserved London crowd. It turned out to be a smashing success, and they set about locking in four dates at one of London’s most storied venues, the Lyceum Theatre, to wrap up what some consider one of the greatest tours in rock history.

On these four nights, we find the band hell-bent on telling 'em "how it's gonna be," and boy, did they ever. Powered by what Jerry called "peak optimism," they delivered a steady dose of "primal Dead," - sometimes searing, sometimes soulful, sometimes serious, but always unwavering in focus. This willful determination moved them through transitive takes on "Dark Star," to majestic heights with "The Other One," through marathon runs of "Playing," another minute, another mile. It found Phil, philosophizing on how to "put our music into a place," Bob and Jerry masterfully dueling as two of the top songwriters of their time, Bill elegantly ferrying songs to new lengths, and new members Keith and Donna Jean Godchaux adding organic warmth. And Pigpen? Well, he dotted his beloved classics - "Good Lovin'," "Mr. Charlie," "Lovelight," "Two Souls In Communion" - through set after set, conjuring up more clarity and charisma than anyone would have expected for his final few shows.

Fix This

Still not working.

16 Bit

File name: /Users/randallries/Downloads/lyceum_theatre_1972_the_complete_recordings_5_26_72_live_digital_album_2022_remaster_flac/01_Promised_Land_Live_at_the_Lyceum_Theatre_London_England_5_26_72_2022_Remaster_2022_Remaster.flac
Handled by: flac format module
Length: 3:48.38
WAVE format: 0x0001 (Microsoft PCM)
Channels: 2
Bits/sample: 16
Samples/sec: 44100
Average bytes/sec: 176400
Rate (calculated): 176400
Block align: 4
Header size: 44 bytes
Data size: 40307400 bytes
Chunk size: 40307436 bytes
Total size (chunk size + 8): 40307444 bytes
Actual file size: 21812218
File is compressed: yes
Compression ratio: 0.5411
CD-quality properties:
CD quality: yes
Cut on sector boundary: no
Sector misalignment: 1176 bytes
Long enough to be burned: yes
WAVE properties:
Non-canonical header: no
Extra RIFF chunks: no
Possible problems:
File contains ID3v2 tag: no
Data chunk block-aligned: yes
Inconsistent header: no
File probably truncated: unknown
Junk appended to file: unknown
Odd data size has pad byte: n/a
-------------------------------------------------------------------------------

download no work.....

Figure i have to dumb this down for the folks at Rhino/Dead.

- people push button to download
- people get error
- downloads no work

Why downloads no work? HDTracks downloads work. Qobuz downloads work. Nugs.net downloads work. Wait....everyone's downloads work but...........

Rhino's downloads don't - why Rhino's downloads never work? If had downloads, would not be writing comment on silly site.

Hey look - Bruce Springsteen released a new show on nugs.net

nugs.net/live-download-of-bruce-springsteen-brendan-byrne-arena-east-rutherford-nj-08-19-1984-mp3-flac-or-online-music-streaming
Why Bruce Springsteen downloads work, but not Grateful Dead downloads? Are you saying the boss is more important than Jerry?

Another day without my downloads

No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy
No downloads make Jack a dull boy

5/26 download successful

I was able to get 5/26 by looking up order at store. There are 4 buttons that say "Download" seemingly 1 button for each show, however all 4 buttons are in fact the same l!nk. That l!nk gets 5/26 and I am listening to 'Loser' as I write this. The first 3 shows are still unavailable.

Audiophile jargon is not my forte but I can tell you they are 16 bit FWIW.

5/26 in 16 bit

These are not the downloads you're looking for....

Ya know - we should have our own seaside chat with Dave, and explain to him that getting the shows he raves about is just as important as how good he thinks they sound.

Why accept 16 bit?

These are the same shows that have been available since 2011. Same mastering. Same quality. Same Plangent Process. Same bit rate! 7digital started selling the digital version in 2014 or so. Now that 5/26 has been shown to be 16 bit, why in the world would anyone want these? If I were a buyer, I would be demanding my money back.

Was only able to download 5/26

Was only able to download 5/26. Also there is dead air for "Trucking" from 7:30 - 14 minutes into song.

Fraud

While I was hoping Dead.net would just simply refund my money for these undownloadable files, their lack of response has forced me to report what they charged me as fraud with my credit card company. Too bad they let it get this far.

10 DAYS IN

10 days in and I've got 1 show at 16/44 resolution. There really isn't any end in sight, and haven't received the email with a code for a new download from dead.net that I was promised by support

Fraud

I'm doing the same

Report it to the Better Business Bureau too

At the bottom of the store website there is a BBB ‘Accredited Business’ logo.
Rhino doesn’t deserve the accreditation.

Weather Report (sweet!)

Sunny with a chance of snowflakes

Dead Air

The May 26 show I was able to download also has six and half minutes of dead air. Frustrating for something that's been released a couple of times before - and right in middle of Truckin'! I have to say the rest of the show sounds incredible.

Dead air also seems to be a theme from support as well. It's obvious they aren't working weekends to get us a fix sooner.

Still hopeful, but the hope is slipping away fast.

What year is it again?

10 Days and Counting

OK it has been 10 days now and still the only show that is downloadable is the 05/26/22 show. And based on comments here there are issues with that. It is time to refund everyone who has ordered this, then you should fix it and then allow people to buy it. Make this right.

At this point you are taking advantage of the most loyal music fan base in the world.

It is obvious that there is…

It is obvious that there is no advantage (and many disadvantages) to pre-ordering any downloads from dead.net. I can't recall a single instance where everything went perfectly on day 1 (although it is possible that it may have happened once or twice) but this latest debacle has to be the worst ever.

The Eleven(th) Day

Hard to believe we have reached day 11 without this fixed. It’s clear this is the worst download debacle to date. Bravo!

For Sale Still

Not only is thing not working for us saps who bought it and can’t get an update as to when it will be fixed, but they are still selling this to unsuspecting people knowing it is broke. Really guys???????

Pull your payments back

Pull them back if you haven't. Call your CC companies. Cancel PayPal payments. That speaks louder than forum words. If it is done en masse, it will be a lesson they won't forget.

And don't re-buy. There really is NO VALUE in this set to begin with. Go to 7digital or Qobuz and get the exact same thing there. Been available since 2014. There's been no work done on these shows. They are trying to get people to fund the production of the MSG box.

Thanks Randall...

I did not know about those websites. I bought all the Dick's Picks back when they were new and we actually played CDs so some of them got scratched a little and some tracks skip. I've always wished I could just replace those tracks and it looks like I can do that from qobuz. Right on, now I just have to go through and listen to them all and figure out which tracks I need. That's my kind of chore!

Love the lack of updates on this, DO NOT BUY!!!!! DOES NOT WORK!

Ok... We have all be very patient, many of us have been through this before with digital pre-orders but come on! What gives? No updates other than an email several days ago saying it has been resolved, oh and here is a coupon to spend more money on stuff we won't deliver on? COME ON! Where is the update guys? I work in IT, I would never get away with something like this with my clients!

Any more communication?

Since we had the email saying it had been resolved has anybody actually being able to have any further communication with dead.net or are they ignoring all of us now?

A Tale of Two Formats

I ordered the vinyl box and was planning to order the flac downloads so that I didn't wear the vinyl out and also had some portability. I received the vinyl box on time and it is exceptional. Just a masterful job and the sound is outstanding. Meanwhile, on the download side, a total mess. Don't know why we can't get one person from dead.net or Rhino to respond and clarify three simple questions: 1). When will the downloads be available; 2) what digital format will they be in - cd quality or hi-resolution; and 3) assuming they are just CD quality, are these the exact same versions as were included in the Europe box set a decade ago or have they been improved like the the 50th anniversary Europe '72 was - I purchased that off of HDTracks and it sounded fantastic.

Please - not expecting you to fix anything - just respond on this forum. Surely you monitor it. Communicate.

A Tale of Two Formats

Amen to that John64! Exactly the questions they need to answer. And for that matter, for those of us who dropped $550 on the Vinyl box, the hi-res Flac downloads should have been included as part of the package. Greed.

NO

NO. Nothing new. Still waiting for an email.

Day 15: The incompetence continues

Here we are, two weeks out from the release date, and still no resolution or any definite information about when a resolution might happen. The incompetence and disrespect for customers is astounding.

perhaps emailing DrRhino or…

perhaps emailing DrRhino or David Lemieux with this comment would help?

Revenue for future releases

I WANT to give dead net my money so they have the revenue stream for more releases. I WANT to purchase through dead net to cut out any third party taking a cut. I have the E72 trunk but would shell out if these were 24 bit files. However, how can anyone buy the downloads when they've blown the trust and can't deliver? I guess you can't always get what you want.

David Lemieux

I think I heard a rumor they canned David Lemieux and are getting Alex Jones to represent all the new releases based on his superior integrity and credibility compared to what we have now.

Just in Case TPTB are Keeping Track

I was going to buy this download, but have decided not to, based on all the problems people are reporting in the comments here. I'm guessing I'm probably not the only one.

Credit Cards

Well it has been two weeks, no fix, all downloads are still the same 05/26 show. No communication from anyone on this.

For those who contacted your banks and credit card companies, what did you tell them and did you get you money back?

HIT HIS PAGE.

I just hit Lemieux's FB page. All you purchasers ought to as well. Flood it with discontent and disappointment. It's easy enough to find. Just find one of his shill posts and flood the comments section. Don't just sit there and take it and wait.

Lemieux……….

Lemieux needs to know what people are going through. It’s not OK

Lemieux II

Then hit his shill FB page. All of you. The release is a rip-off to begin with. Nevertheless, get on his FB page and let it fly.

Opened case with PayPal

Ever since my credit card info got stolen and misused because of WEA, I don't trust them with CC info and only pay with PayPal. I have begun the process of seeking a refund but PayPal won't do that without first initiating a dialogue between buyer and seller. Perhaps coming at this from a sharper angle may light a fire, we shall see.

Figures

NO ONE has posted their discontent on Lemieux's FB page. Well, I have and I didn't even buy this fraud. It's no wonder you all get taken advantage of and played for clownish buffoons.

Are you afraid LeMew will come to your house and have a front lawn chat with you?

Get your asses over to his page and say something or forever be known as the passive hippie wannabee's most music fans know you are. Where is your great 1960's revolutionary spirit now? If you don't even try, you sort of deserve what you are getting at this point.

Ripoff

I went ahead and disputed cc. Over the past 2 weeks+, their responses were: 1 forwarding to digital team, 2 resolved, wait for new download paths, 3 back to digital team (4 days ago)

This is fraud.

Maybe the "nice" folks at Rhino can help.....

Rhino Entertainment Company
3400 West Olive Avenue
Burbank, California 91505
U.S.A.

Telephone: (818) 238-6200
Fax: (818) 562-9242

Here is some other ways to keep in touch..

Twitter handles:
twitter-com/Rhino_Records
twitter-com/lemieuxdavid

YouTube Channel:
channel/UCPuuuhmMW7jh6roOrIV9yRw

BBB for Rhino:
[BBB URL] us/ca/los-angeles/profile/music-distribution-companies/rhino-entertainment-company-1216-13078271

At this point its really not right - these downloads should be handled by real professionals like HDTracks or Qobuz. We need to let these guys know that if they want to stay in business they should treat their customers better.

Dispute

I disputed the charge with JP Morgan Chase as well. I have my money back and Rhino dead.net warner music they can fight it out with Chase. Warner music group and rhino should have fun hearing from the banks. Cheers.

Why are people going after…

Why are people going after Lemieux? He has nothing to do with the production side. He is involved in picking music and working with the engineers. The situation sucks but hassling someone who isn’t involved in getting the music to the people is misguided anger.

Hi Def Digital Download of the 4 Lyceum shows is all messed up.

For $99.89 I purchased the hi-def download of the 4 Lyceum '72 shows. My order had 4 download buttons on it. I pushed them all thinking I would get 4 shows. Hah! All 4 downloads combined into a single folder, and it was a 44.1 download from 5-26-72. How are they going to make this right?

Come on, Dave!

Dave has the influence to make it right

It’s not Dave’s fault

But he does need to know that things aren’t right.
He is the archivist and the face of the releases/seaside chats.

But who is his employer, WMG/Rhino or GD, inc.?
GD has a contract with WMG/Rhino to vault the recordings (please don’t screw up like Universal Music) and put out releases, and Dave selects releases, but Dave may actually work for GD and not have a lot of control over what goes on at WMG/Rhino.

What are people supposed to do?

It may not be Dave's fault. But it IS his face behind all things Grateful Dead - and it has been for years.

Dave

Given his high profile, it wouldn't do any harm for him to at least acknowledge the problem, and reassure people that it is being looked into. If it is.

Get a Refund

After getting nowhere and not realizing others had this same problem with this download release, I requested that my order be cancelled and a full refund be issued. I was told by customer service that my order was cancelled, that I would get a refund, and I was provided with a code for 10% off my next purchase from the dead.net store, which I will use to repurchase this product once they get their poop in a pile and have all four shows instead of only the penultimate show. Not a happy experience, but I encourage others to ask for the same remedy, which if enough people do, will force them to fix this issue.

Never used the message board…

Never used the message board or had a need to create an account until now. Thanks for the advice and messages. I thought it was just me. I will contact customer service and get a refund

The latest from “customer service”

Just got this in response to a second request for update on the download cluster:

Thank you for contacting us and we apologize for the tardiness of this response.

Unfortunately, we are currently experiencing a very high volume of incoming customer service tickets.

We will prioritize your ticket and follow up with your as soon as possible.

We are so sorry for the delay and thank you for your patience.

Sincerely,

Dead.net Store

product sku

081227883591BUN

Product Magento URL

https://store.dead.net/lyceum-72-the-complete-recordings-digital-download.html