Spring 1990, Volume One Box

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August 8, 2012 - 10:43am

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jq171(document).ready(function (jq171) { jq171("h2.product_title").each(function(){ var title = jq171(this); var new_title = title.text().replace(' - SOLD OUT', ''); title.text(new_title); }); var covertArtDownloadMarkup = 'Looking for the digital cover art? You can download it here.'; setTimeout(function() { jq171('#digital_cart').append(covertArtDownloadMarkup); }, 500); });
What's Inside:
• 60 page hardcover Smyth-Sewn book featuring essays by Dennis McNally, David Lemieux, and Blair Jackson and photos by Jim Anderson & Mike Laurentis
• 25th Anniversary Tour Program
• Official Band Letters
• 6 Ticket Stubs
• 6 Cloth Sticker Backstage Passes
• 1 Tour Laminate
• Official 1990 Band publicity shot
• 6 complete shows on 18 discs
      • 3/16/90 Capital Center, Landover, MD
      • 3/19/90 Civic Center, Hartford, CT
      • 3/22/90 Copps Coliseum, Hamilton, ON, Canada
      • 3/26/90 Knickerbocker Arena, Albany, NY
      • 3/30/90 Nassau Coliseum, Uniondale, NY
      • 4/2/90 The Omni, Atlanta, GA

Box Dimensions: 12-1/8" x 3-1/8" x 12-1/8"
Recorded and Mixed Live by John Cutler
Mastered by Jeffrey Norman in HDCD
Original art by Wes Lang
Individually Numbered, Limited Edition of 9,000

Introducing The Next Box: Spring 1990!

And now for something a little different. This year's box set - Grateful Dead: Spring 1990 - offers six complete shows from the epic spring '90 tour, one concert from each city the band played, personally selected by Dead vaultmeister and archival release producer David Lemieux. The sizzling six are: 3/16/90 Capital Centre (Landover , MD), 3/19/90 Hartford Civic Center, 3/22/90 Copps Coliseum (Hamilton, Ontario), 3/26/90 Knickerbocker Arena (Albany, NY), 3/30/90 Nassau Coliseum (Uniondale, NY) and 4/2/90 The Omni (Atlanta, GA).

In his "Producer's Note" in the beautiful book that is part of the box, Lemieux, who attended the first 10 shows on the tour, states, "To my ears this was the last tour that was consistently great, where every show is excellent, not a dud in the bunch." And Grateful Dead historian Dennis McNally's comprehensive and informative insider's essay in the box is titled "The Last Great Dead Tour." These guys know what they're talking about.

Basically, the band had been on an upward trajectory since Garcia's return to the road in the spring of '87, following his near-death the previous summer. Of course, 1987 was a trip in itself, what with the unexpected mega-success of In the Dark and their first hit single, "Touch of Grey." But the momentum just kept building with each subsequent tour, as Garcia got back up to full speed (and then some!) and the group as a whole was as unified as they had ever been since Brent joined the band in the spring of '79. New original tunes were popping up and the old favorites were imbued with a freshness and spirit that was so uplifting and inspiring. The band was having fun again, and it was downright infectious.

The group's fall 1989 shows-as documented two years ago on the Formerly the Warlocks box (two shows from Hampton, VA, 10/8-9/89) and on the 2001 release Nightfall of Diamonds (a single night in NJ, 10/16/89)- kicked the energy level up another couple of notches, as the band reintroduced such loved classics as "Help on the Way" > "Slipknot!," "Attics of My Life," "Death Don't Have No Mercy" and "Dark Star."

And when the band hit the road in mid-March 1990, they had a bunch of other cool tunes to lay on their unsuspecting crowds, including the return of "Loose Lucy" (last played in 1974; it's not on this box), Brent's "Easy to Love You" (missing since 1980), a rollicking cover of the Rolling Stones' "The Last Time," The Band's "The Weight" (with all four singers taking a verse each) and a lyrically retooled "Black-Throated Wind" (absent since 1974), which elicited huge cheers every time it was played.

Over these six shows, most of the cornerstones of the Dead's repertoire from the era appear-splendid versions of "Scarlet Begonias" > "Fire on the Mountain," "China Cat Sunflower" > "I Know You Rider," "Playing in the Band," "Uncle John's Band," "Eyes of the World," "Estimated Prophet," "Truckin'," "Sugar Magnolia," "The Other One," "Terrapin," "Stella Blue," "Feel Like a Stranger," "Bird Song," "Let It Grow," "China Doll," "Box of Rain," "Morning Dew"; you name it. From the fall '89 breakouts come "Help-Slip-Frank," "Attics of My Life" and "Death Don't Have No Mercy." Among the still newish tunes are "Picasso Moon," "Blow Away," "Foolish Heart," "Just a Little Light," "Victim or the Crime," "Standing on the Moon," "We Can Run" and a couple that would get their final plays from the Grateful Dead on this tour-"Built to Last" and "Believe It or Not." There are stirring renditions of "Dear Mr. Fantasy" and "Black Muddy River," rockin' takes on "Gimme Some Lovin'" and "Iko Iko" and the only version of the full "Hey Jude" the band attempted in the modern era. And the "Rhythm Devils" and "Space" jams at the heart of each second set are as noisy-beautiful-scary-funny-intense-mysterious-wild as you'd expect/hope for.

Of course, we understand that some of you may have other favorite shows from this tour you wish were included on this box. Really, you can't go wrong with any of them. But at 18 discs, this is still the second largest Grateful Dead box (after Europe '72: The Complete Recordings) that's been released, and the non-inclusion of any other shows from the tour definitely does not preclude their future release! But this seemed like a more manageable way to go, while still giving a sense of the tour's amazing depth and breadth.

Besides the discs themselves, Grateful Dead: Spring 1990 has much to offer, including: a gorgeous 60-page hardcover book containing copious color photos by Jim Anderson and Michael Laurentus, unique artwork by Brooklyn-based fine artist Wes Lang, fascinating business letters and communications related to the tour, a detailed historical essay by Dennis McNally, a Producer's Note by David Lemieux and individual show descriptions by Blair Jackson; a reproduction of the Dead's 1990 tour program (printed and sold later in '90, for the fall and Europe '90 tours); tickets and backstage passes of all six shows; a band publicity photo from 1990 by Ken Friedman; Dennis McNally's tour laminate; and reproductions of the colored 8x10 sheets GDTS sent out with hotel, food and other information for each city on the tour.

With recordings made by longtime Grateful Dead recordist and producer John Cutler, mastered by Jeffrey Norman in HDCD, you just know it's gonna sound great-and it does!

So, that's the skinny this time 'round. This box is limited to just 9,000 numbered copies - please note, this is the only time these shows will ever be officially available on CD. There will not be an All Music Edition and single shows will not be available physically. Due to ship out August 31st, we anticipate that this extraordinary set will sell-out, so order your copy today!

If you're looking for more of a bite-sized taste of the '90s, Spring 1990: So Glad You Made It, a 2-CD set featuring a handful of favorites, will be in stores on September 18th.

-Blair Jackson

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September 4, 2012 - 1:16pm

#391

Gretsch

Joined:
January 29, 2011

Replacements shipping.

I had contact with both Dead net and Dr. Rhino about over a week ago about these cracked discs. Both parties returned my phone calls and E-mails. Once again, I noticed my voice-mail flashing. Dead net called back sometime last Friday or Sat. to let me know that replacements will be shipping this week. The person said I should recieve my replacement sometime after the 5th and to allow up to 10 days. I have to say that once the ball got rolling I did receive both e-mails and phone calls from Both Dead.net and Rhino. Here is hoping. Both parties seemed sincere so I believe they are trying to correct this situation. Really loving this box. Cycling through the 3/26 Knickerbocker show again. The bulk of the shows I attended were from 76 to 93, with a few shows in 94 and fewer in 95, and my favorate years are from 69 to 74, but revisting these shows have given me a greater appreciation for some very strong later era Dead. Good Stuff. Hopefully no one is offened by my update!
September 4, 2012 - 10:07am

#392

antonjo

Joined:
June 4, 2007

a few cents more

Rbmunkin,I appreciate your call for civilty, and I concede my Neil Young quote was harsh. Bottom line for me is, these threads are, by and large, just a drag to wade through anymore. I don't know who else remembers the previous website where discussions for each release were about the release, and the music therein. There was a glorious debate over Dick's 21/Richmond '85, two thirds of posters singing its glories and the other third decrying how overrated it was. Whatever side you were on, it was a healthy community discussion about the music. Today, the posts are overwhelmingly a customer service complaint forum. Who wants to read it? If you're not being served by GD customer service, why not send Marye a PM and get on with your day? I've had a few issues over the years, and I dealt with them without burdening everyone else with my tale of woe. Ok, there are obviously issues, and maybe a post or two is warranted, to alert the rest of us to check our Landover discs for duplicate show dates, for example; but often the same people post the same thing every day ("still waiting in Abilene" ~ dated August 28, 29, 30, & 31). Or they revel in thumbing their nose at Rhino's or GD's incompetence, with intentional hyperbole and venom, as if they take pleasure in the failures. Basta. If there's a forum where people actually want to trade stories and debate 1970 over 1990, or which shows in the box are the best or which boxes and Road trips are the best and why, please tell me where it is. This one's a drag anymore.
September 4, 2012 - 9:17am

#393

rbmunkin

Joined:
February 24, 2009

Right on bambini

You are right. There is no comparison. The GD were best when they were young, no doubt in my mind. "Was the fat elvis the equel of the young vibrant elvis or is it subjective" Not subjective; objective, in my subjective opinion! Chew on that. ;)
September 4, 2012 - 9:13am

#394

rbmunkin

Joined:
February 24, 2009

Can't we just get along? Who said that in a post here?

We could just start over. I think the antagonistic posts started for only one reason that I can think of - some people didn't want others posting what they were posting. What other possible reason? So I vote for letting people say what ever they like except let's try to be civil. If you don't like people complaining about the service, the shipping, or even the music, just don't pay attention to those posts but don't try to force them to shut up. If people want to compare GD eras, let them. If you don't like that kind of thing, ignore it. The "name calling" came out of people wanting others to shut up about these matters. So the bottom line rule to make it more civil again might be this: don't like a post? Ignore it instead of replying to it. Simple.
September 4, 2012 - 9:11am

#395

bambini

Joined:
January 3, 2011

too much 89-90

the last two of three box sets are fromm the late brent era. Now there is talk that spring 90 is also a possiblility. People complain too much 70s. For the life of me I don't understand how anyone can compare the 70s ot spring 90. It is one of the greats jg in music leading the band as opposed to ensemble playing. All it took was one listen to some of the 73 bo for me to put spring 90 on the self. There is all this great music in the vault and why release medioce stuff. Brent is not that good and Jerry is without a doubt the heart and soul of the band. The release of so much late era stuff is not what the legacy of this band should be. Was the fat elvis the equel of the young vibrant elvis or is it subjective
September 4, 2012 - 9:06am

#396

MadDoc

Joined:
July 9, 2007

2 Cents

There have been a number of comments and some name calling regarding people who are wondering about their order(s) or are having issues with quality. I think there is value with bringing these issues up in this forum. If someone simply states their case then others may be able to help them describe how they resolved a similar problem. For example: "A disc was cracked. I called customer support and they didn't know what to do". Someone else may have had success resolving the same problem and could therefore help others with their experiences . What I think is of lesser value is people "blowing off steam" by making disparaging remarks about Rhino, dead.net, or others who's comments don't agree with them. It's one thing to offer suggestions it's another to level insults that don't accomplish anything except perhaps to alleviate one's frustration. Then again, I'm not into control so if it's working for you ... enjoy. I've had four "pre-E72" issues with bad discs in the past. Mostly issues with blobs of glue. While, for the most part, these problems were resolved I understand the anxiety associated with purchasing these recent sets because they're limited editions. It's not easy to listen S90 or E72 quickly to locate quality issues with the discs. You've got to be quick because you never know when replacement discs may disappear! As a wise man once said "What a grind, the stress is killin' me" :) My suggestion is that Rhino, Dead.net, or whoever is in charge have a clear policy regarding replacement discs, replacement sets, etc. so people can make a rational decision as to whether they want to buy the set or not. Sending back a limited edition set because of one cracked disc makes no sense IMHO. All that being said. I'm very much enjoying the music S90. I'm indifferent to "the stuff". However, the shot of Bill and Micky in silhouette is wonderful.
September 4, 2012 - 8:26am

#397

antonjo

Joined:
June 4, 2007

ah...

I'll miss you the most, rbmunchkin. By the way, a ) I wasn't referring to actual musical criticisms such as yours (much as I mostly disagree with yours), and b) when you said "So I'll stop here" I just knew you wouldn't stop there. Neil Young: "Youre the kind of man, you know, that likes what he says/ I wonder what it's like to be so far over my head"
September 4, 2012 - 8:19am

#398

simonrob

Joined:
June 7, 2007

Senior citizen ?

I'm not a senior citizen - I'm just old !
September 4, 2012 - 7:23am

#399

rbmunkin

Joined:
February 24, 2009

I'm about done with these boards, myself. Talk about disenchante

Aw, what a shame.
September 4, 2012 - 7:21am

#400

rbmunkin

Joined:
February 24, 2009

Geez, you people who were able to see these shows must be practi

"Geez, you people who were able to see these shows must be practically senior citizens by now! ;-)" Hey, I resemble that remark!

John Perry Barlow

John Perry Barlow

Forums

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What's Inside:
• 60 page hardcover Smyth-Sewn book featuring essays by Dennis McNally, David Lemieux, and Blair Jackson and photos by Jim Anderson & Mike Laurentis
• 25th Anniversary Tour Program
• Official Band Letters
• 6 Ticket Stubs
• 6 Cloth Sticker Backstage Passes
• 1 Tour Laminate
• Official 1990 Band publicity shot
• 6 complete shows on 18 discs
      • 3/16/90 Capital Center, Landover, MD
      • 3/19/90 Civic Center, Hartford, CT
      • 3/22/90 Copps Coliseum, Hamilton, ON, Canada
      • 3/26/90 Knickerbocker Arena, Albany, NY
      • 3/30/90 Nassau Coliseum, Uniondale, NY
      • 4/2/90 The Omni, Atlanta, GA

Box Dimensions: 12-1/8" x 3-1/8" x 12-1/8"
Recorded and Mixed Live by John Cutler
Mastered by Jeffrey Norman in HDCD
Original art by Wes Lang
Individually Numbered, Limited Edition of 9,000

Introducing The Next Box: Spring 1990!

And now for something a little different. This year's box set - Grateful Dead: Spring 1990 - offers six complete shows from the epic spring '90 tour, one concert from each city the band played, personally selected by Dead vaultmeister and archival release producer David Lemieux. The sizzling six are: 3/16/90 Capital Centre (Landover , MD), 3/19/90 Hartford Civic Center, 3/22/90 Copps Coliseum (Hamilton, Ontario), 3/26/90 Knickerbocker Arena (Albany, NY), 3/30/90 Nassau Coliseum (Uniondale, NY) and 4/2/90 The Omni (Atlanta, GA).

In his "Producer's Note" in the beautiful book that is part of the box, Lemieux, who attended the first 10 shows on the tour, states, "To my ears this was the last tour that was consistently great, where every show is excellent, not a dud in the bunch." And Grateful Dead historian Dennis McNally's comprehensive and informative insider's essay in the box is titled "The Last Great Dead Tour." These guys know what they're talking about.

Basically, the band had been on an upward trajectory since Garcia's return to the road in the spring of '87, following his near-death the previous summer. Of course, 1987 was a trip in itself, what with the unexpected mega-success of In the Dark and their first hit single, "Touch of Grey." But the momentum just kept building with each subsequent tour, as Garcia got back up to full speed (and then some!) and the group as a whole was as unified as they had ever been since Brent joined the band in the spring of '79. New original tunes were popping up and the old favorites were imbued with a freshness and spirit that was so uplifting and inspiring. The band was having fun again, and it was downright infectious.

The group's fall 1989 shows-as documented two years ago on the Formerly the Warlocks box (two shows from Hampton, VA, 10/8-9/89) and on the 2001 release Nightfall of Diamonds (a single night in NJ, 10/16/89)- kicked the energy level up another couple of notches, as the band reintroduced such loved classics as "Help on the Way" > "Slipknot!," "Attics of My Life," "Death Don't Have No Mercy" and "Dark Star."

And when the band hit the road in mid-March 1990, they had a bunch of other cool tunes to lay on their unsuspecting crowds, including the return of "Loose Lucy" (last played in 1974; it's not on this box), Brent's "Easy to Love You" (missing since 1980), a rollicking cover of the Rolling Stones' "The Last Time," The Band's "The Weight" (with all four singers taking a verse each) and a lyrically retooled "Black-Throated Wind" (absent since 1974), which elicited huge cheers every time it was played.

Over these six shows, most of the cornerstones of the Dead's repertoire from the era appear-splendid versions of "Scarlet Begonias" > "Fire on the Mountain," "China Cat Sunflower" > "I Know You Rider," "Playing in the Band," "Uncle John's Band," "Eyes of the World," "Estimated Prophet," "Truckin'," "Sugar Magnolia," "The Other One," "Terrapin," "Stella Blue," "Feel Like a Stranger," "Bird Song," "Let It Grow," "China Doll," "Box of Rain," "Morning Dew"; you name it. From the fall '89 breakouts come "Help-Slip-Frank," "Attics of My Life" and "Death Don't Have No Mercy." Among the still newish tunes are "Picasso Moon," "Blow Away," "Foolish Heart," "Just a Little Light," "Victim or the Crime," "Standing on the Moon," "We Can Run" and a couple that would get their final plays from the Grateful Dead on this tour-"Built to Last" and "Believe It or Not." There are stirring renditions of "Dear Mr. Fantasy" and "Black Muddy River," rockin' takes on "Gimme Some Lovin'" and "Iko Iko" and the only version of the full "Hey Jude" the band attempted in the modern era. And the "Rhythm Devils" and "Space" jams at the heart of each second set are as noisy-beautiful-scary-funny-intense-mysterious-wild as you'd expect/hope for.

Of course, we understand that some of you may have other favorite shows from this tour you wish were included on this box. Really, you can't go wrong with any of them. But at 18 discs, this is still the second largest Grateful Dead box (after Europe '72: The Complete Recordings) that's been released, and the non-inclusion of any other shows from the tour definitely does not preclude their future release! But this seemed like a more manageable way to go, while still giving a sense of the tour's amazing depth and breadth.

Besides the discs themselves, Grateful Dead: Spring 1990 has much to offer, including: a gorgeous 60-page hardcover book containing copious color photos by Jim Anderson and Michael Laurentus, unique artwork by Brooklyn-based fine artist Wes Lang, fascinating business letters and communications related to the tour, a detailed historical essay by Dennis McNally, a Producer's Note by David Lemieux and individual show descriptions by Blair Jackson; a reproduction of the Dead's 1990 tour program (printed and sold later in '90, for the fall and Europe '90 tours); tickets and backstage passes of all six shows; a band publicity photo from 1990 by Ken Friedman; Dennis McNally's tour laminate; and reproductions of the colored 8x10 sheets GDTS sent out with hotel, food and other information for each city on the tour.

With recordings made by longtime Grateful Dead recordist and producer John Cutler, mastered by Jeffrey Norman in HDCD, you just know it's gonna sound great-and it does!

So, that's the skinny this time 'round. This box is limited to just 9,000 numbered copies - please note, this is the only time these shows will ever be officially available on CD. There will not be an All Music Edition and single shows will not be available physically. Due to ship out August 31st, we anticipate that this extraordinary set will sell-out, so order your copy today!

If you're looking for more of a bite-sized taste of the '90s, Spring 1990: So Glad You Made It, a 2-CD set featuring a handful of favorites, will be in stores on September 18th.

-Blair Jackson

Charges!!

Just got a letter from Parcelforce they've had my box since Friday but want £27.08 ($41) before delivering it. Have to pay it no correspondence will be entered into. One wonders why some have to pay this charge (not getting at Dead.net this is out of their hands) and others get theirs left with neighbours, looks like the good intention of sending the European batch to Germany for distribution didn't work in my case, but it did probably minimise the charge. Thanks for trying Dead.net, at least it will be here tomorrow

Spring 90

The payment of taxes raises a moot point. As exports from the US are not liable to US tax, surely the price to those outside the US should be lower. It is bad enough that we have had to pay excessive costs for posting. Some years ago, when I made a large order, the difference between the cost of postage and the posting charge was close to $200. This is a double whammy as the import taxes payable are based on the combined costs of the product and the postage. If we are effectively paying US taxes also, this is a tripe whammy.

surprised that some have gotten replacement discs

after one year and some I still have not received replacement discs from the europe 72 fiascio. Got an email in June from Mr. Dunlop saying that he would personally send the replacements, still nothing. At first, I was hesitant to persue this, I did not want any more bad feelings toward rhino or deadnet, but as this continues, it is obvious that they are not going to send these discs. Still nothing, have sent several emails to rhino and dead net, still nothing, they won't even answer the mails. This is why I won't persue this any more or give rhino one more cent of my hard earned money, they lie, they make promises that they never intend to keep, they just want your cash and don't care if you get your product or not. so, in retrospect, I was right, they will not address concerns, they will not answer emails, or return phone calls, or nothing, just give them your cash and bend over. Once again, Rhino, you suck. As far as the S90 box, too bad too sad for all who purchased this washed out ripoff from the 2 track cutter mixes. The Grateful Dead was all about Jerry and if he can't be heard, why bother? Shame on you, shame on your anscestors, shame on your shit business practices, shame on your shit customer service, how do you sleep at nite?

What is EAC exactly?

"Checked the disc with EAC and it tested fine" I looked it up here: http://www.exactaudiocopy.de/ But I still don't quite get it.

Jerry & heroin

From everything I have read, and I have read just about every book out there on Jerry and / or the GD, Jerry never did drugs by intravenous injection. He was afraid of needles. He smoked it. In fact, when he first started, he did not know he was doing heroin. He thought it was high grade Persian opium. He smoked it on tin foil. It is called chasing the dragon. Jerry's health problems were a combination of his drug use, smoking 3 packs of cigs a day, his obestiy & diet, and lack of exercise. This led to diabetes and heart issues. No surpirse really. It is unfortunate that he could not over come these issues. But he was only human. When you were as famous as he was, everybody wanted to give him everything and to party with him. It makes for a very tough envinroment to get sober & to stay that way. Jerry never wanted to tell anyone how to live their life and he certainly didn''t want anyone telling him how to live his. He felt a lot of pressure to keep the GD going since they employed many people and he didn't want to let anyone down. If he would have gone out on his own with less pressure, things may have turned out differently. But let's not put all of the blame on others. Jerry was an adult and he was responsible for himself. It is what it is. Who can predict what "might have been"?

dafydd

Unlike what seems to be the practice in the EU and other places, the tax is charged separately from the price of the item in the US. There is no federal sales tax or VAT; there is sales tax in most of the states, and the law has recently been rejiggered in many states to force out of state Internet sellers to collect the sales tax regardless. In short, we pay less shipping here, but we get taxed too, and we pay the same for the items.

EAC allows you to check the

EAC allows you to check the integrity of a disc to see if there are any digital flaws. It's great for checking large sets such as the 73 cd Europe box when time is the weighing factor if racing against the clock to make sure your CDs are not flawed before a warranty Or return period is up. It just scans the discs, and is freeware. Lots of people on some other Dead and audiophile sites swear by it and they turned me onto it. Now I check all my sets right away and don't have to worry about listening to them all at once if time is tight. It takes the pressure off, IMO. At least better than finding a defective disc several months after purchase date.

Hey Munchkin...

EAC - Exact Audio Copy - is a program that allows one to make exact audio copies of audio files on audio CDs. It is a versatile program which also allows users to check the integrity of CDs amongst many other possibilities. An invaluable tool in anyone's toolkit.

Limited Edition Reprints

So a limited edition of 12,000 is reprinted due to 'lost' product in the shipping phase and yetthere a numerous copies (more then 20 on ebay and 7 on Amazon) for sale at this time September 18, 2012 11:15am pdt If there are still people waiting for product and yet this many are already for sale at steeply inflated prices There needs to be a total reworking of the shipping process. Maybe this is why no word on DaP Vol 4 due November 1. the Shipping issue is one of criminal proportion. Why wouldn't some enterprising young mail worker suppliment his income when the product is so easily lifted and replaced for the customer. And so easily sold on the internet with no authorites to question the legitimacy of the product.

Spring 1990

Got my Spring 90 Box last week for my birthday and it's very cool. Only through 3 of the shows thus far and the sound is excellent. The Cap Centre show is excellent. Just started Atlanta. Very much worth it.

Reluctance

With so many people having issues with 1990, Europe and DaveP, as well as my own issues receiving DaveP, I'm reluctant to purchase this 1990 set. Someone convince me otherwise, seems like a crap shoot whether I'll receive it and receive it in perfect playable condition.

Replacement discs

Seems possible to me they suspended orders of the remaining unsold box sets, used those to replace cracked/missing discs, and when replacement discs arrive will reload and sell the remainding boxes. A relatively efficient way to satisfy incomplete/damaged orders if that is the case. Just a (perhaps obvious) thought.

Missing discs

Wow, what fantastically lame customer service! I pay $200 for the Spring 1990 Boxset, a disc is missing from one of the shows, and 20 days later I'm not even getting replies to my email checking back after another week of waiting and wondering what's going on. So then I call, only to be told that they have no idea when replacement discs will be made and sent out. Really?

sound ??

excellent ??? really .. I think its the worst sounding release they have done...

Questionable audio

Had no issue spending the money for the box set but the mix is god awful. I mean really. My 3-30-90 Charlie Miller / Healy mix is better then this .. at least you can hear the lead guitar ... If you want muffled Jerry and Bobby sounding like he is singing in an echo chamber .. this is your box set

Questionable audio

replacement disc arrived

I haven't listened to it yet but my replacement arrived.

Defective Discs

Still awaiting Spring '90, but just curious regarding the wrong disc issues, etc. Are people getting discs incorrectly labeled or are the discs being doubled up or all of the previous?Is there anybody out there? Don't just nod if you can hear me. Thanks.

What do you make of this ?..

After being told that "hundreds" of copies of DP3 went missing in the post and replacements would be sent out mid-October....mine arrived yesterday. Still awaiting the Spring '90 box set though !.

Spring 90

Isn’t it time that whoever has final responsibility for the business of deadnet proffered an explanation for all of the failings in relation to its products and service, and perhaps, an apology? There is no point in promising to resolve the issues as over the years deadnet has proved to be a beacon of incompetence. (It is certainly the worst Internet merchant by a long way with whom I have had business.) In the days of Dick’s Picks I had several faulty discs. Having purchased several thousand CDs, I can still recall the only other faulty CD I have ever had – Ciudad de las Ideas por Vicente Amigo.

DP 4

Dave's PIcks 4 will, in all likelihood, attempt to capitalize on the Spring '90 craze and it'll be some show not included in the box. It won't be Nassau 3/29, though, because releasing it as a limited/subscription pick would be a huge loss for Rhino. I'm suspecting it'll be one of the other Hartford shows.

DP 4

My bet is an 80's show. Probably '84 or '85. If I had a guess it would be 10-5-84 or 11-5-85.

Confirmed 2-Track source used

For what its worth. Same as Terrapin Station release from 1997. IMO... inferior source to 24-track... Can anyone explain the logic of going this route when the 24-track recordings are sitting there ?? And then charging the amount they did. I usually don't get worked up over this type of thing but I am seriously disappointed.

ss29

if you can send me your order number and any other relevant details I'll see if I can get this resolved. Sorry and thanks.

Nottwo

As I understand the issue, some people have discs that are damaged or defective, some have the wrong disc, and one or two folks have reported a mislabeled disc.

Spring 90

The box arrived in Cardiff today, 19 September. The Parcelforce label showed that it had been delivered to them on 18 September.

Safe arrival

Box arrived in Dundee today, according to driver just seems to be your luck whether you or not you get hit with charges.Opening ceremony will commence with immediate effect. Good luck to those still waiting!

Dave's Picks 4...

If previous patterns are an indicator, Volume Four will be very different from the Spring 90 Box Set just released. I'd be surprised if it's a Brent-era release. I'll guess the Arc show from 4/23/69, or how about Kezar 5/26/73.

Spring 90 etc

Hey Dafydd - you've hit the nail squarely on the head in my opinion. I grew up in the 60's in the SF Bay Area. I've been a GD fan for what seems my entire life. I have also spent the past 34 years in customer service and order fulfillment. I have set up call centers for corporate campuses such as Apple & Oracle, on college campuses such as Stanford & UCLA, and government/military facilities such as NASA Ames Research Center, DOE, Fort Hood, etc. My GD collection is vast and complete. I've never missed a release or opportunity to snag bonus material. The whole E72, DP3, & S90, has exhausted me, spiritually and otherwise. I agree that dead.net is the worst merchant on the internet by a LONG LONG LONG way, in all catagories including product reliability, customer service, and order fulfillment. It sure would be nice if that phantom that has "final responsibility for the business of dead.net proffered" that explanation you so eloquently requested, but I do believe the boys are busy. It would be nice, but it wouldn't change my mind about walking away from collecting anything ever again offered by these bozos. When incompetence reaches criminal proportions, its time for this head to shuffle off and find a new hobby. This is the first time I've ever posted, and I suspect the final. With that in mind, when you assail the dark tower that is dead.net in the future, and find your fist raised, please raise the middle finger just a little higher in memory of me. Peace out.

Sick

I'm sick of waiting for my replacement disk. And sick that they didn't explain or apologize after all these complaints. They don't reply to my emails any more. I have to assume they have given up and will not be sending my long ago requested replacement disk to me. Unreal how bad this service it. Worst I've ever seen. In fact, I'm close to disputing the charge on my credit card since I didn't get the FULL product I ordered and paid for. That's my next step.

Last Good Mix

A recent post called this the worst mix ever. I wouldn't go that far. Plenty of the live to 2-track releases are worse, at least in parts. But this does make me want to get back on my soapbox regarding the mixing budget of the archival release program. I tried to remember the last time a release was given a decent mix from multi-track and I had to really think about it. The Europe box and Formerly the Warlocks were given the rush treatment and they sound that way. Crimson, White and Indigo (released 2010) employed an unknown engineer who somehow didn't screw it up horribly. The last time Jeff Norman properly mixed one was back in 2008 on Rocking the Cradle. I predict the days of Rhino budgeting for decent audio are way behind us. It's our own fault. The market will bear it. No one cares about their Machiavellian business practices. I don't even care that much. I'm just reporting from the peanut gallery and adding my voice to those crying foul. The worst part is that the raw materials for what could be fantastic audio documents will sit and rot in the vault.

Still have Faith, but not for much Longer

Waiting for a replacement disc here too. I'm one week away from mailing it back and disputing the CC charge. Paying 200 big ones (yes Rhino, that is a lot of money for us) for something that isn't even complete - NO WAY! An update would sure go a long way. I'm happy for the people who got what they paid for, and a bit jelous. I can't even bring myself to listen to it until it's complete, should make for an easier return that way.

my set arrived in glasgow

my set arrived in glasgow yesterday - i had to pay the duty! was it worth it? oh yes! very very!

DaP 4

Someone thinks they are going to release another show from this tour for Dave's Picks 4. I would be willing to bet big money and even give odds that doesn't occur. When have they ever done that? People bitch and moan if two picks in a row are from the same DECADE. Can you imagine releasing six shows from a tour and then having the next individual show release be a seventh show from that tour? I'd guess '60s, since it seems like it's been a long time since they have tapped that era, but could also be early-mid '80s, IMO. We shall see. That's my bet (figuratively speaking).

DP4

They did release the Road Trips, From Egypt With Love set shortly after releasing Rocking the Cradle.... so who knows?? It could happen, but I too doubt it will be a set related to this box.

DaP4

It's been a while since the last Vince era show with or without Bruce has been released. There are some great shows from December '90...especially Compton Terrace and Denver. A few other suggestions... Giants Stadium - June 17, 1991 Soldier Field - June 22, 1991 Sandstone Amphitheatre - June 24-25, 1991 Richfield Coliseum - September 4-6, 1991 Madison Square Garden - September 10, 1991 Boston Garden - September 26, 1991 I would really like to see the Alpine Valley Music Theatre - July 18, 1989 concert that was played in the movie theatres released. '89 and '90 was the Dead athe their best. Release 'em all... I'm still pulling for something from '84 and more from '88.

Spring 90

Dear Chr, We have shipped your replacement disc 1 of 3/22/90 from the Spring 1990 box set. You should receive it soon. Thank you for your patience. Sincerely, Dr. Rhino & Dead.net Customer Service

Spacebro.

What gets me about the Sandstone 6-25-91 concert is that just before Tennessee Jed there's a Reuben and Cherise tease. They didn't play it that evening or ever again. I think that if they had it just might have been the perfect concert. It's still one of my faves from the awesome month of June '91. Based on what David L. said they might be saving Soldier Field '91 for a tandem video/audio release. In addition, I agree that they should also release video/audio of 7-18-89 and I think they should include the missing tunes from 7-17 as filler. (Row Jimmy, Masterpiece, and When Push Comes to Shove)

Arrived in the UK

Spring 90 arrived just 2 days after Dave's Picks 3 here in Nottingham. So far have just managed to hear disc 3 of Dave's Picks which is excellent. That's my weekend (and week after) listening sorted!

OMG - this is absurd!

Dead.net totally sucks. I'm not buying from them any more. I give up. I'm disputing the charge with my credit card. They don't help at all.

Stunning Level of Ineptitude

Strap in brothers & sisters, this rant may take a while... Ordered Spring 1990 on 8/1 with a promise of shipping by 9/1. Received confirmation of shipping on 8/23 with a tracking number (yeah) Tracking number didn't work (boo) Got email that the tracking numbers were rubbish, use new tracking number (yeah) New tracking number didn't work (boo) Was told to wait until 9/6 for delivery No Spring 90 Sent numerous emails to cust service. Response was the same: looking into it, investigating with shipper,etc... (BOO) Finally, after 2 weeks sent terse email threatening to cancel order - No reply Called customer service and spoke with supervisor. Was told that Spring 90 is essentially on backorder until early October (Boo) Was given 20% discount and credited back my shipping charge of $13 (Yeah!) Today I got an email saying that Spring 90 is permanently out of stock and my order will be cancelled and credited. This company is so screwed up that words have a hard time doing it justice. I have so rarely had things I ordered lost in the mail, I have a conspiracy theory that they never sent the product in the first place. Anyone else want to jump on my conspiracy bandwagon? No tracking? No immediate replacement? W--T---F---- is wrong with these people? I have never encountered worse customer service and fulfillment on the internet. Is there any higher level of customer service at Dead.net that we can contact? If these people can't get an order right, how can I trust them to even credit me back the money?

Stunning Level of Ineptitude

Sorry - duplicate post

deadnet

My take on dead net is that Gilbert Shelton's influence did not end with Shakedown Street; Fat Freddy is running it. If only it was his cat!

Sale

Mine's up for sale.

I didn't complain to the list

When disc 1 of 18 was flawed -- It skipped terribly... in Bird Song (of course!). But I did PM that wonderfully patient and helpful person who lurks here constantly, but posts almost only to help with people's problems. You know who she is! The people she suggested I contact replied to my email and said the problem would be addressed within 48-72 hours. After 96 hours I had not heard back, so I replied back to them reminding them of their promise to address the problem of the one bad disc. I received a reply the next day, saying that my bad disc would be replaced and would go out "this week." A bit more than one week later, I received another email saying the replacement disc was sent to me "today." That was three days ago. I received the disc today. The mailing label shows that it was sent when it was claimed to be sent. It is the right one and it is free of problems. I am happy! Even though I did detect a certain tendency to "over-promise and under-deliver" with regard to timing --- when the right model is obviously the reverse of that -- I consider that this has overall been a good customer service experience. I expect and hope that most people's experience will be similar, but it is the nature of the internet and of mankind that negative experiences will be more frequently made public. My heart goes out to those who have had bad experiences so far, but I do believe that with a combination of persistence and patience you will find that things will be made right. (Also, I have no problem at all hearing Mr. Garcia's guitar and his voice in this mix.)

New or old fulfillment company

From the latest Grateful Dead Bulletin:As you've probably noticed, a few things are a little bit different on Dead.net. Have no fear - we're simply working on an improved storefront with a new fulfillment company that will allow you to shop with ease and peace of mind. We expect the full transition to be complete during October. We appreciate your patience. My question concerns the new fulfillment company. Is the new company causing all these problems or is it the old one? I am really reconsidering getting next year’s subscription to Dave’s Picks after reading of the latest problems. I have had no issues lately, but if the new company is responsible for what is happening lately then I might opt out.

Ha!

All persistance and patience has gotten me is weeks of PITA emails and phone calls, and as of today, the promise of a refund. It appears that Spring 1990 has come and gone, my oh my.

Fulfillment company

Didn't someone find out much earlier in the process that these shipments were being handled by a new fulfillment company? I'm not going to backtrack through countless messages to find it, but I'm pretty sure that's the case.

still waiting in the UK ....

All this waiting and hassle has taken the shine off this set for me ..... I doubt whether I'll spend much time looking at all the 'goodies' in it. I had mp3's of the music weeks ago, so I really now want to hear them in HDCD ! I hope they tone down the packaging going forward. I much prefer the packaging of Fillmore West and Vault box etc. I'd much rather they release high quality downloads, say, once a month. Just my preference now, but I just want buying Grateful Dead music to be a positive expereience once again. I'm now preparing to ring Dead.net again tomorrow if nothing turns up. I'm sure I'll get the same lame excuses but I'll keep trying. Tony

Last stock

This seems odd - people are being told that if they haven't got their S90 it is now completely out of stock and they will have to settle for a refund. Yet for the last few weeks - and as I write - it clearly says at the top that a last batch will be ready for sale on October i.e. boxes will still be available. Needless to say as one of those still waiting (this sunday will be one month since I received a despatch note saying it was on it way) I am concerned that if my order never turns up then that's it, no chance of another copy. The word is that us in the UK and Europe still waiting should hang on sending a message to customer services until the 23rd but this new development needs clarifying now in case I need to start looking around for another source and get by credit card company to deal with dead.net. If I was running dead.net I would be having an urgent meeting now to see how to repair the serious damage that has been done over the last two months to the company's reputation. The number of people who have said they are calling time on trading with dead.net is rather worrying to be honest.

product sku

GRA9900088