• 1,226 replies
    marye
    Joined:
    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

Comments

sort by
Recent
Reset
  • marye
    Joined:
    well, something you did worked...
    though based on the above I think we don't know what yet! Still, this is progress, thanks much, and I have turned your pic loose.
  • 3D
    Joined:
    M'kay, I went like I was
    M'kay, I went like I was going to upload something new from the start in a new tab and @ 200, just like the 1st @ 300, I did not see anything other than the scaled 150px × 88px above the browse field when I would click on preview. Then I tried 150, 100, 72 dpi and each time I did not see the image when I previewed. I left the first tab open after hitting submit just in case and used another tab to go to my account page and it still showed, "No photos uploaded yet for this member (yet)." So I went back to the tab I left open after submitting, clicked on edit, browsed to a 200 dpi version, same size of 600x350, uploaded, hit preview and I see it. I did not see it originally after hitting submit and thought that might be due due to waiting for it to be approved but apparently not. I tried to upload other versions and it kept reverting back to the 200 dpi each time I hit preview. I don't recall hitting submit again, a 2nd time (1st w/200 dpi) after the 300. Perhaps it took what it liked and for me to try and change it again I have to click on submit??? I tried to change it again and paying a little more attention I see it listing both files with delete checked next to the first one after clicking on preview. Unlike initially browsing for files once submit is hit the page has view and edit at the top and it appears it will not change the upload until submit it hit again. Maybe I did hit submit after initially hitting the upload button with the 200 dpi version. Doing too many thing can cause this confusion, lol. Well it is getting kinda late here and I'm not really where I should be at this time so I think I'll leave things where they're at for now as to not mess up the system too much, lol, and come back to this tomorrow. If I have to redo what I tried to upload today no biggie but I'm thinking where I left it is ok since resubmitting replaces the current image, we'll see tomorrow. I am game for trying it with a test file that can be nuked to determine what is the max dpi the system will accept as long as you are willing. Sometimes outside testing is better but I don't want to disturb or take up too much of your time Mary. I am guessing from your last comment you'd like to know too. It's got me a little curious at this point, a bit confused with trying too many things and it might be best to try from the start fresh(er) tomorrow.
  • 3D
    Joined:
    OK 300 dpi is no good and I
    OK 300 dpi is no good and I still am not remembering anything from that one info page, lol. It could have been something "hidden" and outdated I found. I'll try again at 200 since I am into figuring & testing these kinds of things then we'll know.
  • 3D
    Joined:
    When I clicked on upload for
    When I clicked on upload for the pic @ 683x400 300dpi I got a message at the top, "The image was resized to fit within the maximum allowed resolution of 600x400 pixels". So me being me I had to mess around a lil more, :) Now I know the max res for sure, most likely max file size (a 1.2 meg .jpg or .gif would be very high dpi but not so much for a .png file) and well dunno about max dpi as of yet. If the software does not choke then we know it will take 300 dpi. Perhaps that 1000(?) I saw on the elusive info page is for dpi not res???I finally hit submit a few minutes ago.
  • marye
    Joined:
    as I suspected, it didn't work
    it is listed in the moderation queue, but when I click it there is no image there, and also no file. This, shall we say, happens a lot, so if we can figure out what does and doesn't work that would be useful.
  • 3D
    Joined:
    Got delayed, ready to
    Got delayed, ready to attempt upload now @ 300 and we'll see if the software chokes. If so it was an unsuccessful test but at least then we will know.
  • marye
    Joined:
    and fwiw
    there are at present no files uploaded by you in the moderation queue.
  • marye
    Joined:
    well, like I say
    uploading 300 dpi is a waste because the Web can only display 72 dpi and the software is almost certain to choke on the hi-res, but whatever.
  • 3D
    Joined:
    RE: Submitting a Fan Photo
    Looking to upload via the Submit content under user name on the left, which I have not tried to do yet, not post in a message. Dunno if there is any difference but I could see allowing less in a regular forum post as opposed to a "gallery". On the first page of the Community link at the top left I found, "File size limit is 1.2m. (Photo may take between 1-12hrs to appear on the site.)" At the Submit Fan Photo page it shouts (LOL), "ALL PHOTOS ARE SUBJECT TO APPROVAL AND WILL NOT BE "LIVE" IMMEDIATELY. IT CAN TAKE BETWEEN 1-24 HOURS TO APPEAR." so I figured a human inspects each one for several reasons. Also on the Submit Fan Photo page it has, "Upload your JPG, GIF, or PNG file here!" underneath the field with the browse button. I could see not wanting any uncompressed .tif or .tga files. Yeah I agree jpegs are the best for all around usage. I did some image info viewing from the Community link>Fan Photos. I sampled from Tickets, Concert and Festivals. I tried some I thought might be older and recent uploads. One labeled Further Tour 2010 has to be pretty recent, right? :) All the ones I checked were 400 pixels high, varying widths (600, 533, 419, 181, ...) and 300 dpi when saved and opened in a simple photo program. I wonder if there is an automated process before or after approval to make them all 400 pixels high? There was some other location I found max file and pixel size along with lots of other kinds of info, hence why I thought I could find it fairly easily again, but it was after continuously surfing the site for an hour or 3 so info retention was certainly diminished. I don't recall anything about file part but I want to say I saw a little over 1000 pixels as the max for one of the dimensions. I scanned it in at 300 dpi, will leave it at that, resize it down to 400 pixels high from 586 and it is only 68 KB so that should not be a problem. I'll give it a go here shortly and we shall see what happens.
  • marye
    Joined:
    yes, for whatever reason
    the Fan Pix upload is quite temperamental and your problem may well have nothing to do with your image per se. That said, the Web can only display 72 dpi, so uploading hi-res is asking for trouble. I would recommend keeping the image no more than about 400 pixels wide at 72 dpi, just because bigger than that starts doing weird things to the page layouts. Jpg is the most reliable format to use, although in theory gif and bmp work also. Tif definitely does not. Also, all pix go into a moderation queue where I look at 'em and mostly turn 'em loose. About half the time the uploads contain no image so there's nothing for me to turn loose (see above). Still, this info should help you avoid some of the known trouble vectors. Thanks! (And yeah, one of the reasons the uploads go to moderation is that we occasionally get spammers or others uploading porn and the like and that is so not happening here.)
user picture

Member for

17 years 3 months
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
user picture
Default Avatar

Member for

17 years 3 months
Permalink

I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
user picture
Default Avatar

Member for

17 years 3 months
Permalink

I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
user picture
Default Avatar

Member for

11 years 11 months
Permalink

Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
user picture
Default Avatar

Member for

11 years 11 months
Permalink

Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
user picture
Default Avatar

Member for

11 years 11 months
Permalink

Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
user picture

Member for

17 years 3 months
Permalink

please send me the details on your order and I'll see what I can do to get things resolved.
user picture
Default Avatar

Member for

17 years 3 months
Permalink

sent PM -
user picture

Member for

17 years 3 months
Permalink

sorry for all the hassle.
user picture

Member for

17 years 2 months
Permalink

I cant seem to find the GD chat room
user picture

Member for

15 years 11 months
Permalink

doesn't work, goes to page not found on all links, fix please
user picture

Member for

11 years 11 months
Permalink

What's going on with the store and the Road Trips links? None of the ones that say Add to Cart or Buy Now go anywhere when you click. Has the store not been completely switched over yet? I notice that a lot of things are missing... Just curious as I was looking to round off my RT set. Thanks!
user picture

Member for

17 years 3 months
Permalink

this status may change, but for now it ain't workin'. Will look into broken link issue. Thanks for the heads up.
user picture

Member for

17 years 3 months
Permalink

are working for me. If you continue to have this problem, please PM me the specifics. Thank you!!
user picture

Member for

17 years 3 months
Permalink

When is the launch date for the new website and fully stocked store? I heard the target date was around mid-October. Hey, wonder of wonders look at the calendar!
user picture

Member for

12 years 1 month
Permalink

hello all, i was wondering when the store is up and going, will the road trip concerts which currently say "soldout" be available again? i really hope so because even on amazon they're asking scalping prices and it only gets worse when you check around. please, please, pretty please ( say "yes")..........i hope some more will be available. thanks in advance.(wilfredt gets an "A+" for punctuality.............clocked in at 420. :) nice job wtj........you're hired!)
user picture

Member for

11 years 11 months
Permalink

Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
user picture

Member for

11 years 11 months
Permalink

Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
user picture
Default Avatar

Member for

15 years 10 months
Permalink

Hello,I'm working on a new live music project called, "Deadhead Download". Is the word "Deadhead" trademarked by you guys? If so, how much do I have to pay you to use the term at a concert where I'll get paid 20 bucks and have 50 bucks of expenses? Also... How much do I have to pay to use/license the "Steal your face" logo? I am talking about commercial use, but probably will be making less than 50 bucks over the lifetime of the project...
user picture

Member for

17 years 3 months
Permalink

send me a PM and I'l put you in touch with licensing. Thanks!
user picture
Default Avatar

Member for

12 years 11 months
Permalink

Anyone know when the fully stocked store is going to be up and running. Christmas is approaching. I'd love to get some stuff before the Holidays, and have those who buy for me be able to get it as well. The JGAB dual release with the booklet comes to mind, the 7 Walkers stuff, etc. Additionally, do we know anything about the scope of the new store? I'm certainly hoping more than is there now. But more Dicks? More Jerry? Saw a post that said mid-October was the goal, was/is that still accurate?
user picture
Default Avatar

Member for

12 years
Permalink

Hi, I have the 3 releases of Dave's Picks. They have not been indexed properly so you cannot see track title and other info when playing in cd players. I have tested in an older Sony player and also on my Oppo 95 and both are blank. Computer playback may be displaying the info but thats not how I play cd's. Will the new releases finally have proper indexing? thank you
user picture

Member for

17 years 3 months
Permalink

but I cannot think of a single CD I own that displays title (as contrasted to track) information when playing on a CD player, so I'm not sure any such standard exists.
user picture
Default Avatar

Member for

12 years
Permalink

Really, many of mine have that.. it displays on my tv. For example I just put in Frank Zappa Hot Rats. it displays: Disc Artist: Frank Zappa Disc Title: Hot Rats Track Title: Peaches En Regalia Track Type: CDDA Channel Type: Stereo 44.1k 16b this is very common but yes not all discs have it but since these are new releases I would think it would have been done since it is simple to do.
user picture

Member for

11 years 10 months
Permalink

Will there be a Dick's Picks bundle package of all the Dick's Picks releases, like there use to be? If so will it be out before Xmas? Thanks
user picture

Member for

11 years 10 months
Permalink

Will upcoming releases still be in the HDCD format? Like Dave's Picks and others?
user picture
Default Avatar

Member for

12 years 11 months
Permalink

I'd really appreciate some info on the store. I'd really like to support the site and all, but if there is no update soon, I'm reluctantly going to have to go to Amazon or some such to see if I can locate some stuff I'd like to get that was readily available on the old site but now is not. Have to buy it, get it shipped, and then ship it out. Need a month's leeway at least. Even if the response is:" I have no idea when the new store will be up and fully running." Or even: "What you see is what you get with the new store. These titles are the extent of it." I could just go head with a clear conscience. Peace, Jason.
user picture

Member for

14 years 5 months
Permalink

When will you have cd.s in the store that you can purchase? All you have in there is sold out stuffBrooklyn
user picture
Default Avatar

Member for

14 years 11 months
Permalink

dead.net's front page sez the current jam of the week is a clip from 12.31.69. IIt would be spectacular to hear that but for 2nd week in a row, when i click the 'read more' link, the site says the search failed. Is this happening to anyone else? What;s happening wbmasters?
user picture
Default Avatar

Member for

17 years 1 month
Permalink

Im trying to shop the store and all I get on there is the Almanac. Also it looks like some of the RT are gone? Will they be replaced? I remember getting an email for some a couple months back saying less teh 500 left and I bought those. Why wasnt an email sent out about the other ones and low quantities. Im not trying to gripe but they are $100 on Amazon
user picture

Member for

14 years 8 months
Permalink

Really? If true, what a shame. It seems like just a few months ago the dead.net store had an awesome, shortly announced one-day sale going on where you got free shipping on top of a 20% discount and they were all available. Road Trips, in my opinion, had some great selections over a wide period and great packaging with the least amount of miscues in all aspects associated with it. Maybe that is why some of them sold out. $100 on Amazon seems more than a little stiff. Hope everybody gets what they want for Christmas!!!
user picture
Default Avatar

Member for

11 years 10 months
Permalink

I missed yesterday's download of Sugaree. Is there a way to get it? Thanks for any help! Margaret
user picture

Member for

17 years 3 months
Permalink

I downloaded Google Chrome and still can not download the track. Why does it seem that everything associated with Dead.net is a test of endurance? Here's to hoping that I can eventually get these tracks from someone who is a computer whiz and able to deal with the intricacies of navigating the infinite possibilities of programs to download the music. I can't post on the downloads page because I don't have a Twitter or Facebook account and don't want one. Who is designing the Dead.net site? A group of sadistic computer nerds? Did anyone there ever hear the expression "user friendly"?
user picture

Member for

17 years 3 months
Permalink

I am so with you. I can't comment either! Re: the downloads and guessing...try firefox...it worked for me. Good Luck!
user picture

Member for

12 years 8 months
Permalink

I noriced that the all music edition of the Europe '72 box is sold out. Will it ever be availible again? Thank you
user picture
Default Avatar

Member for

15 years 5 months
Permalink

Hey there... So when I guessed the show for High Time yesterday, I never got any confirmation or anything. Should I have received something? Thank you!
user picture

Member for

17 years 3 months
Permalink

You may have guessed right, but 'Ya gotta be first'!
user picture
Default Avatar

Member for

15 years 5 months
Permalink

hmm... maybe you're right, but that's not what the rules say. nothin' in there about being first. "Guess the venue and date correctly and you'll be automatically entered to win the prize of the day. Each day a winner will be selected at random, so take your time and make your best guess! Answer correctly, and you will also be automatically entered for our Grand Prize - a copy of the SOLD OUT Spring 1990 box set."
user picture

Member for

17 years 3 months
Permalink

...and all that time I thought I was first 2 years ago when I won. That's great then, better chances for everyone. If I can remember right, I had to contact them to find out what to do after my name was announced as the winner. Par for the course here at Dead.net...hahaha. The prize was the 1969 Big Rock Pow Wow Road Trips.
user picture
Default Avatar

Member for

15 years 5 months
Permalink

thanks for your help anyway. I just wanted to make sure it went through! I would love to get that From the Vault box... :)
user picture

Member for

13 years 7 months
Permalink

Hi Marye. Just wondering why my last post on the Spring '90 comments page was deleted; was it because I referred to MYSELF as a self-satisfied jerk?
user picture

Member for

17 years 3 months
Permalink

I'm seeing it just fine, and it's showing as published, so ???
user picture
Default Avatar

Member for

17 years 1 month
Permalink

How come when you click on music to the store all the shows is the almanac and `DP subscription nothing else will load. Im trying to give you my money and I cant. Help!
user picture

Member for

13 years 10 months
Permalink

tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
user picture

Member for

13 years 10 months
Permalink

tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
user picture

Member for

17 years 3 months
Permalink

How tech inclined are you? Do you know your way around a computer? How many computers do you have? Do you have a buddy whose computer you can try? I was having trouble at first until I downloaded Firefox. About the third day they fixed the problem so IE works now. Make sure everything's updated. I have to admit, this website works better in Firefox.
user picture
Default Avatar

Member for

12 years 11 months
Permalink

So, I'm trying to buy my Dave's Picks 2012 Subscription, and on the site, when it lists your cart, it says there is Dave's Picks free shipping, and -$11.95 is subtracted from your order total. But then, when you actually go to checkout, your $11.95 reappears on your bill. Watch it folks, it looks like free shipping, but it isn't. EDIT: I went back a second time, and now it is working properly and giving the discount. Never mind.
user picture

Member for

17 years 3 months
Permalink

glad it saw the light...