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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • waller
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    SYF legal help
    Is it legal to use the SYF image in a sculpture? I made a cast aluminum wall hanging last week for myself (something I have wanted for a long time) and was wondering how legal it is to sell these things on lot? What if any are the copyright laws with the SYF logo? My piece is a original sculpture made by me molded by me and cast in alum. by me. I posted a photo of it on the fan photos page under fan art.
  • thor369
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    THANK YOU MARYE
    sorry marye, after 4 days of begging this site, and the phone about fixing my CD i bought at the shoreline show, that wont play, i got a bit irritated and started to post everywhere in here. thank you for trying to fix this snafu.
  • marye
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    thor
    as noted elsewhere, please PM me the details, I'm working on it. We're trying to fix this.
  • thor369
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    last straw!!
    i am so pissed. who ever runs that dead.net site is wacked in the head. my 3rd disk dont play, and supervisor at 877-dead.net she told me i got to REBUY it. i paid good hard cash for my show CD at the show. and was told, i had to repay to get my disc. this is after losing me to a phone line that cuts me off. (22 minutes, 3rd call, it cuts me off, i had to call back a 4th time) well, why do i need to REBUY a broken item i BOUGHT already!?? i was told i could "hear" the show 15 minutes after the show, i am still waiting, 5 days later. the phonelines didnt work all weekend, then, i get "we dont handle Concert CD's here, you have TO REBUY it, so we can download it in your puter!!" well, thats all good'n fine, but i bought a CD, not a download!! and the only contact number on the CD is dead.net, if you contact them, as it is stated on package, and they dont handle the CD's sold at show time, how to i get this 3rd disc replaced without spending more then the show ticket? i have never felt so used and dirty dealing with a grateful dead vendor, as i did with dead.net. and i still didnt get an answer. i was told by manegment, that they will take a report, and take it to upper management, and i will get a call back within 3 to 5 days! thats over a WEEK AFTER THE SHOW, and bad CD. do you wait a week, to get the steak replaced that was over cooked in a restaurant? well, why should i wait aweek, to talk to manegment about a CD i bought, that just displays "read error" no 3rd CD, only 1st song after drums, no last half of set, no encore. i spent a lot of this same time frame of the show in RockMed, now i missed the show 2x. after all this negitive Karma with dead.net, i dont feel i will even listen to the show, can i sell my flawed faulty CD back to the dead please?
  • thor369
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    reasoning
    on a lighter note, when rockmed people asked if i know why my wife got this bad, i told them she was too sick for raise the flag tour, now once again, she was sick, but we felt she was well enough, but we guessed wrong as it seams. then i told him it was the bands fault, if they did shoreline 2 times a year, 2 or 3 nights in a row, i could of taken her when she was feeling better. this 3 shows in 13 years at shoreline just isnt enough. we just had to go, we never know when they tour together again, like all outdoor venues, rain or shine, the show must go on. tix was bought, with no foreseen time of a return, we risked it. in truth, it was worth it, a bit scarry there, on the encore, i couldnt fight the crowd on the lawn, to try to find her, and if i left in the encore, i would of had to leave her alone, in a panic. i had to wait for lights to come on, to get help for her, without leaving her side. RockMed is the best. i wont get a lawn t9icket again, if they return, i like lawn at shoreline, but the wife is too ill. i sit in lines for hours'n hours, to get tix the day they come out, (now it is prebuy online, as a fanclub member, same thing) but the dead, shoreline, the lawn is where it is at, you cant dance in the seats. i miss the old cal-expo shows, with the open area in front of stage and the seating in the back. i always felt that the dance floor should be in front.
  • thor369
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    The Wristband CD
    this was a great surprise, to find i could get the show, clearer, and better quality recording, then the old taper recordings i use to hunt down. i too had my wife taken away in an ambulance, at shoreline 5-14-09. it was asthma related, but my wife lost half a lung about 5 months ago to pneumonia, and has a tumor low on her back pushing into her spinal cord, and cuts off leg movement sometimes. the attack ,the crowds, and all got too her we figure. RockMed are the best. they was right there, on the ball, and got my wife off the lawn at shoreline, with my wife in a wheel chair, had an O2 tank ready for her not 2 minutes after reporting my wifes position on the lawn Thank You RockMed. now the question. the wristband CD had 3 discs, my disc three wont play any track after the 1st track on my car CD player. in my home CD player, a bit better quality wont play track 3-5-6 it shows "read error" the way it is, i only really get to listen to my car CD player. so i only get 1st track on 3rd disc!! i lose all but 1 song after drums/space. this disc is the same time frame my wife was having problems. i spent most of the last part of concert calming her down, and hunting down RockMed, and sitting in RockMed office with my wife. i dont want to lose last half of 2nd set again. who do i contact about this? you can ask RockMed at shoreline, the got a full report from me and wife there on file.
  • marnapril
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    sending messages to the band?
    hi, sorry if this has been asked before (i'm sure it has) but is there a place to send messages to bobby, phil, bill, mickey, warren and jeff? do they ever get messages from this site? thanks!
  • Moye
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    Dead.net store....
    Ive been hearing that theres a lot of problems with orders from the store...Are they short handed??? Send me an application man...Its gotta be a better job then what ive got here in Ohio..LOL:)Peace- Moye
  • scottyp
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    Police Abuse Witness
    If you or anyone you know may have witnessed ABUSE by the Chicago police the evening of 05-05-09 at (night of Allstate Arena show in Rosemont), you are urged to call attorney Goeffrey Fieger at 248-355-5555 and leave info with Robert Giroux. You can also call the Chicago division of the FBI at 312-421-6700. This is Rabbit and I can be reached at 419-215-0577.
  • marye
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    and
    hope your wife is okay. Yikes!
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If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
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I apologize if this is not the correct forum but I am really disappointed in the customer service. I ordered two sets of Spring 1990 (one set as a gift for my best friend) and have nine pages of notes from phone calls and emails. Every time I contact the customer service I get a different answer! This has been going on for more than one month. I am ready to waive the white flag and give up. Do you have any suggestions? thank you Michael Johnston
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11 years 11 months
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Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
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Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
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11 years 11 months
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Can anyone help me find any film footage taken at the Furthur Festival in Toronto July 9, 1997. This show was moderated by Arlo Guthrie. In particular, there was a film booth at the festival in which people could record themselves and their impressions of the show. Any suggestions are most welcome. Kind regards
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please send me the details on your order and I'll see what I can do to get things resolved.
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17 years 3 months
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sent PM -
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17 years 3 months
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sorry for all the hassle.
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17 years 2 months
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I cant seem to find the GD chat room
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15 years 11 months
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doesn't work, goes to page not found on all links, fix please
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11 years 11 months
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What's going on with the store and the Road Trips links? None of the ones that say Add to Cart or Buy Now go anywhere when you click. Has the store not been completely switched over yet? I notice that a lot of things are missing... Just curious as I was looking to round off my RT set. Thanks!
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this status may change, but for now it ain't workin'. Will look into broken link issue. Thanks for the heads up.
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are working for me. If you continue to have this problem, please PM me the specifics. Thank you!!
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17 years 3 months
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When is the launch date for the new website and fully stocked store? I heard the target date was around mid-October. Hey, wonder of wonders look at the calendar!
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12 years 1 month
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hello all, i was wondering when the store is up and going, will the road trip concerts which currently say "soldout" be available again? i really hope so because even on amazon they're asking scalping prices and it only gets worse when you check around. please, please, pretty please ( say "yes")..........i hope some more will be available. thanks in advance.(wilfredt gets an "A+" for punctuality.............clocked in at 420. :) nice job wtj........you're hired!)
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11 years 11 months
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Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
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Curious to know if there's going to be a bit more of the Road Trips sets as well. Not sure if they're actually all sold out or if it's a 'not completely restocked store' issue.
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15 years 10 months
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Hello,I'm working on a new live music project called, "Deadhead Download". Is the word "Deadhead" trademarked by you guys? If so, how much do I have to pay you to use the term at a concert where I'll get paid 20 bucks and have 50 bucks of expenses? Also... How much do I have to pay to use/license the "Steal your face" logo? I am talking about commercial use, but probably will be making less than 50 bucks over the lifetime of the project...
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17 years 3 months
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send me a PM and I'l put you in touch with licensing. Thanks!
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12 years 11 months
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Anyone know when the fully stocked store is going to be up and running. Christmas is approaching. I'd love to get some stuff before the Holidays, and have those who buy for me be able to get it as well. The JGAB dual release with the booklet comes to mind, the 7 Walkers stuff, etc. Additionally, do we know anything about the scope of the new store? I'm certainly hoping more than is there now. But more Dicks? More Jerry? Saw a post that said mid-October was the goal, was/is that still accurate?
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Hi, I have the 3 releases of Dave's Picks. They have not been indexed properly so you cannot see track title and other info when playing in cd players. I have tested in an older Sony player and also on my Oppo 95 and both are blank. Computer playback may be displaying the info but thats not how I play cd's. Will the new releases finally have proper indexing? thank you
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but I cannot think of a single CD I own that displays title (as contrasted to track) information when playing on a CD player, so I'm not sure any such standard exists.
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Really, many of mine have that.. it displays on my tv. For example I just put in Frank Zappa Hot Rats. it displays: Disc Artist: Frank Zappa Disc Title: Hot Rats Track Title: Peaches En Regalia Track Type: CDDA Channel Type: Stereo 44.1k 16b this is very common but yes not all discs have it but since these are new releases I would think it would have been done since it is simple to do.
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11 years 10 months
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Will there be a Dick's Picks bundle package of all the Dick's Picks releases, like there use to be? If so will it be out before Xmas? Thanks
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11 years 10 months
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Will upcoming releases still be in the HDCD format? Like Dave's Picks and others?
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12 years 11 months
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I'd really appreciate some info on the store. I'd really like to support the site and all, but if there is no update soon, I'm reluctantly going to have to go to Amazon or some such to see if I can locate some stuff I'd like to get that was readily available on the old site but now is not. Have to buy it, get it shipped, and then ship it out. Need a month's leeway at least. Even if the response is:" I have no idea when the new store will be up and fully running." Or even: "What you see is what you get with the new store. These titles are the extent of it." I could just go head with a clear conscience. Peace, Jason.
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14 years 5 months
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When will you have cd.s in the store that you can purchase? All you have in there is sold out stuffBrooklyn
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14 years 11 months
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dead.net's front page sez the current jam of the week is a clip from 12.31.69. IIt would be spectacular to hear that but for 2nd week in a row, when i click the 'read more' link, the site says the search failed. Is this happening to anyone else? What;s happening wbmasters?
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17 years 1 month
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Im trying to shop the store and all I get on there is the Almanac. Also it looks like some of the RT are gone? Will they be replaced? I remember getting an email for some a couple months back saying less teh 500 left and I bought those. Why wasnt an email sent out about the other ones and low quantities. Im not trying to gripe but they are $100 on Amazon
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14 years 8 months
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Really? If true, what a shame. It seems like just a few months ago the dead.net store had an awesome, shortly announced one-day sale going on where you got free shipping on top of a 20% discount and they were all available. Road Trips, in my opinion, had some great selections over a wide period and great packaging with the least amount of miscues in all aspects associated with it. Maybe that is why some of them sold out. $100 on Amazon seems more than a little stiff. Hope everybody gets what they want for Christmas!!!
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11 years 10 months
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I missed yesterday's download of Sugaree. Is there a way to get it? Thanks for any help! Margaret
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17 years 3 months
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I downloaded Google Chrome and still can not download the track. Why does it seem that everything associated with Dead.net is a test of endurance? Here's to hoping that I can eventually get these tracks from someone who is a computer whiz and able to deal with the intricacies of navigating the infinite possibilities of programs to download the music. I can't post on the downloads page because I don't have a Twitter or Facebook account and don't want one. Who is designing the Dead.net site? A group of sadistic computer nerds? Did anyone there ever hear the expression "user friendly"?
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17 years 3 months
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I am so with you. I can't comment either! Re: the downloads and guessing...try firefox...it worked for me. Good Luck!
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12 years 8 months
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I noriced that the all music edition of the Europe '72 box is sold out. Will it ever be availible again? Thank you
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15 years 5 months
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Hey there... So when I guessed the show for High Time yesterday, I never got any confirmation or anything. Should I have received something? Thank you!
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17 years 3 months
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You may have guessed right, but 'Ya gotta be first'!
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15 years 5 months
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hmm... maybe you're right, but that's not what the rules say. nothin' in there about being first. "Guess the venue and date correctly and you'll be automatically entered to win the prize of the day. Each day a winner will be selected at random, so take your time and make your best guess! Answer correctly, and you will also be automatically entered for our Grand Prize - a copy of the SOLD OUT Spring 1990 box set."
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...and all that time I thought I was first 2 years ago when I won. That's great then, better chances for everyone. If I can remember right, I had to contact them to find out what to do after my name was announced as the winner. Par for the course here at Dead.net...hahaha. The prize was the 1969 Big Rock Pow Wow Road Trips.
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15 years 5 months
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thanks for your help anyway. I just wanted to make sure it went through! I would love to get that From the Vault box... :)
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13 years 7 months
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Hi Marye. Just wondering why my last post on the Spring '90 comments page was deleted; was it because I referred to MYSELF as a self-satisfied jerk?
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17 years 3 months
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I'm seeing it just fine, and it's showing as published, so ???
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17 years 1 month
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How come when you click on music to the store all the shows is the almanac and `DP subscription nothing else will load. Im trying to give you my money and I cant. Help!
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13 years 10 months
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tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
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13 years 10 months
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tried 3 different browsers all month everyday and i can only save the first 2 seconds of every song. any 1 have any ideas? can listen to them fine but just cant save :((.
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17 years 3 months
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How tech inclined are you? Do you know your way around a computer? How many computers do you have? Do you have a buddy whose computer you can try? I was having trouble at first until I downloaded Firefox. About the third day they fixed the problem so IE works now. Make sure everything's updated. I have to admit, this website works better in Firefox.
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12 years 11 months
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So, I'm trying to buy my Dave's Picks 2012 Subscription, and on the site, when it lists your cart, it says there is Dave's Picks free shipping, and -$11.95 is subtracted from your order total. But then, when you actually go to checkout, your $11.95 reappears on your bill. Watch it folks, it looks like free shipping, but it isn't. EDIT: I went back a second time, and now it is working properly and giving the discount. Never mind.
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17 years 3 months
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glad it saw the light...