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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • Gr8fulTed
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    Finding a show in the Taper's section
    How do I find a particular show in the Taper's section, specifically from 10/18/80 and 10/19/80? Cosmicbadger had created a list of vines ( where is it now?) and I think there is a similar document for the Taper's section.
  • marye
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    jedi
    send me a PM with the details and we'll try to get this straightened out.
  • jedibob
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    Store customer service
    I simply want to change my shipping address for my Dave's Picks 2013 subscription. Unlike virtually every other online retailer, I am unable to manage my account and order information in the Dead.net store. I had hoped by now that the store would have transitioned into a user-friendly arena. I phoned the customer service hotline and was told that I could make no changes to my order! The first volume of the 2013 Dave's Picks subscription is still roughly two months away from actual shipping, but no changes can be made. Ridiculous. I have already been billed and paid for an entire year worth of music that I need to have shipped to a new address and am having difficulty being told that this is not possible. I know that is indeed possible but wish that I didn't have to traverse so many hoops to get it done. What needs to be done? Who can help?
  • marye
    Joined:
    if you mean
    whether the chat room, the search tool, and the who's online features are on the to-do list, yes. In the meantime, you can get a list of who's online by going to the chat link above; the list is on the right of the chatroom page. It is, as noted earlier, a list of who's online, not who's in the chatroom at this juncture. As to community, well, it's not like it can be artificially generated, whatever tech snake oil guys say. The members make it happen, we just have a venue and try to manage it as well as we can within the constraints we've got.
  • Anna rRxia
    Joined:
    The new dead.net website
    Is more oriented toward sales than community. I hope sincerely that they are working out the kinks raher than moving to this as a permanent format. It was useful to know who was on line. The old search engine functioned better than the new one. One good thing about this format is that the spammers seem to be pretty much banished. I hope dead.net can get the best of both worlds together when they bring the Chat Room out ofBeta and get the whole catalog once again on line. It is beyong me that this whole project was taken up at Christmas time when most retailers are doing more than 40% of their year-long business. Ah well, I have long ago stropped trying to fathom the mysertium tremendous powers behind Rhino on Grateful Dead issues.... So, my questions is: Does Rhino plan to go back to the old format once the bugs are worked out?
  • marye
    Joined:
    cool stuman
    thanks!!
  • stuman
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    Joined:
    i got it
    i got it taken care of ,, thnx MaryE
  • stuman
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    Joined:
    i got it
    i got it taken care of ,, thnx MaryE
  • marye
    Joined:
    peter
    as noted elsewhere, something's not right here. Please send me a PM with your order details. Thanks.
  • peterVsenior
    Joined:
    dead store ordering
    Why does the store accept international orders quoting postage to my destination then when I phone to find out what is happening to my order 2 months later be told international orders are not accepted? peter
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17 years 1 month
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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15 years 7 months
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Hey now, please tell the boys that David Nelson should be asked to play witj tjem. I believe he was actually an original Warlock. He has played in more bands with Jerry than anyone in the dead. He has similar style as Jerry but not the same. He is also a familiar face that we have known for forty years. Bringing out new people,(Warren, Molo, etc distracts me more than adds to my trip. I wouldn't even know David was there he would fit in so well..
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15 years 7 months
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How can I find a CD or tape from this incredible show? Sirius does a 'set 2 jam' that makes me dance. Any info would be really cool. Thanks, Doug
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17 years
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hey pitdoug,try archive.org, there is 1 audience you can download and 2 soundboards you can stream!
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15 years 7 months
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HEY MAN THUMBS UP ON LOOKIN' OUT. I HAVE NO IDEA HOW TO NAVAGATE archive.org BUT I'LL DO MY LEVEL BEST. CHECK THIS SHOW OUT WHEN YOU GET A CHANCE AND GOT THE ENERGY TO DANCE A LITTLE DURING THE 2nd SET. LATER DAZED AND CONFUSED...............................
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15 years 9 months
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I just bought the Winterland boxed set, and I was wondering if there is a poster for that as well. If there is please let me know because I am buying it for my husbands birthday. Kind Regards, Sandi Van De Vere sandit93@yahoo.com
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I don't THINK so, but I'll ask.
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15 years 7 months
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I am new but have no idea where to get help. I was shorted an item with a big order from the store and after many many attempts over the course of a month I can't get anyone with the store to respond to an email or anything. Are there real people working over there and what is a customer to do with a real issue when they won't provide a phone number to use or respond to any email inquiries. Any help to find a live body at the Dead store would be very much appreciated. I hate to give up on them all together and just get a refund from my cc company, but what choice do they leave me. Thank you and happy bird day, Greg
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17 years 1 month
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send me a PM with the order number and reelvant details and I'll pass this to those wo an straighten it out. So sorry for the trouble.
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17 years 1 month
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as we suspected, nope, no poster. Sorry about that!
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go to archive.org, click on "live music archive" (2nd row of boxes)... look at top bar on page, see "grateful dead", click on that and have fun! i like the "this day in grateful dead history" feature! like the zig-zag man says... enjoy!peace
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15 years 5 months
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How do I become eligible for presales?
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15 years 5 months
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Does anybody now of any good ones in northern NJ?
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17 years 1 month
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presale info will be posted very visibly in due course!
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16 years 6 months
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$5,000 that they don't need for awhile?
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15 years 5 months
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What's up with the presale for 09. Trying for Denver, do I use this website or ticketbastard?
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15 years 5 months
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I am also curious about presale and how to do it. I know how to handle mail order but if I can get them easily throught pre-sale I would rather. Anyone have a scoop on it? Thanks
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15 years 5 months
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This might not be the place for this question but, if not I would appreciate some direction. I am trying to learn how to be able to get presale tickets? Thanks for any help.
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17 years 1 month
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check the homepage early and often is my best advice.
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17 years
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A friend sent me this link for tour tickets. I can not link to it through this site. I also signed up for email notification and have received nothing. The information in this link says they are only accepting money orders. Is this legit or is someone pulling a scam? http://gdtstoo.com/GDTSTOOTheDeadSpring09.html
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15 years 5 months
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Seems like a scam to me... I'm going to wait for info on the website
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17 years 1 month
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is legitimate. It's the descendant of Grateful Dead Ticket Service. They're handling the mail order, which is different from the presale.
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17 years
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I ahve been using GDTS sine the mid 1980's and never was shut out of a show, they are very legitimite, they have a new addy but Frankie is very good, we will miss Ruby for her love and service for us deadheads!!
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15 years 5 months
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I am trying to help my boyfriend get a book published, with a fresh spin. He has taken hundreds of amzing photos of fans over the years - and has an impressive and interesting collection to share. We have been told that Jill is in charge of all things related to the band and mechandizing. We would like to get some official endorcement if possible - permission to use lyrics - and maybe even have it offered through the official website if possible. He's not looking to make a fortune on it - just feels it's time the photos got out there for others to appreciate. If anyone knows how to contact Jill, I would really appeciate it. I tried Google, but got no-where. And, if she is not the right person and there is someone else - that name and contact info would be equally appreciated. Thanks a lot! Carmen
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17 years 1 month
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for permissions, licensing, etc., go to the Ice Nine Publishing site, www.iceninepublishing.com If you're looking for Jill personally, you'll probably have better luck on phillesh.net.
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15 years 5 months
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Can anyone tell me exactly what "pre-sale" is all about? Can anyone purchase tix at this time? I've searched for answers to this question and come up empty. The only thing I found is the GDTSTOO site which while legitimate looks like a vendor. Is that the only place to go through to get pre-sale tickets? Thanx.
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15 years 5 months
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how does the pre sale work and what is the best way to purchase tickets. remember I am Canadian eh.
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15 years 5 months
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I think this will work for you....http://gdtstoo.com...from that page you can get all the venues and what GDTSTOO will be charging for tickets.......Hope this is not going to be the only option........Even tho this is what we did in tn\the old days...
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16 years
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Just go to the GDTSTOO site and follow along with the instructions, they even have a u-tube video of the procedure. Lengthy process but like Marye said it's all good, tommorrow is the first day you can mail in, all the letters can not have a post mark before the 13. In the Great White North up here it takes 7 to 10 days by regular mail to reach Cali. So ya gotta send it by Priority post to get it there in time.
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16 years 6 months
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I created an account for the pre-sale, but saw nothing to get an access code - which some info says I need. It's hard to read parts of the instructions cause it's purple print on black background. How do I get an access code and how does the pre-sale work? Please tell me I don't have to go back to mail order and cashiers checks ; ) Help!!!
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15 years 5 months
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I'm also having concerns with the access code....I never got one, so I'm a little nervous....please HELP! Thanks ~kristel
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16 years 9 months
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This is really frustrating! After waiting on the puter for hours, while the musictoday.com website was down, finally got on only to find all presale tix for the showz i needed were UNAVAILABLE. So, back to mail order, and their site is down too, as well as busy circuits on phone for them. I miss the days of yore! :)
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17 years
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I ordered tickets for D.C. and did not need an access code.
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15 years 5 months
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Hi, I'm trying to purchase tickets to the May 7th show in Denver. I'm disabled, and I need handicap accessible seating. However, when ordering online, I'm unable to specify my seats. Do you know if there is any mechanism in place to order handicap accessible seating as a part of the pre-sale? Is there a phone number I can call?
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Does anyone know if the D.C. show will be an end stage or a center stage? When you look at the Verizon Center seating chart (from ticketsnow) it shows the center one first, but there is also a link for the end stage. Just curious. I'm going to show up either way!!
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17 years 1 month
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I dunno, but I'm trying to find out.
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Dudes, the online pre-sale was a fucking disaster. I played by the rules, took precious time off of work and by the time I was able to log into your system, all seats were sold out. WTF? I want a back stage for me and my lady for free and access to the piles of coke in the VIP room. Isn't there a more adult way to get a decent seat? JFC.
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17 years
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My two posts this morning got queued for moderation by the site administration? I assume a snafu...or my name has gotten onto a subversives list.
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17 years 1 month
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only that the spam filter gets excited from time to time for no discernible reason. Many folks have had this experience; it does stop eventually. Meanwhile I'll try to get any snagged posts turned loose asap.
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15 years 5 months
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Hi All!! Been about all things Dead for a long while now...but new to the forum. Just wondering if anyone on here had any thoughts on the Relix magazine? I used to love the magazine back in the day when it had all the art work, fun articles, games and stuff. I gave up my subscription a couple years ago because it seemed I wasn't reading much of the material in it. Just wondering if they made any improvements or added any depth to it the last couple years. Thanks....Have a Grateful night!!
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17 years
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Still getting snagged this morning. I'll keep plugging away...
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16 years
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"Chat Room is open in another window" this means I did a bad joo joo and I was moderated, right. I restarted the cable connex, cleaned up the cookies, and whatever else i thought it could be on my end.......i miss my friends... Thanks for any suggestions.. Vairocana
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16 years
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in case you need a bit more info... I cannot acess chat and the message that appears is....SEE ABOVE
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17 years 1 month
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If you're still having this problem send me a PM and we'll figure it out. I suspect some maintenance was happening and the chat room was down for a bit; seems to be working okay now. Speak up if the problem persists. Thanks!!
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15 years 5 months
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Hi, I just wanted to let someone in the Dead Administration know how terrible the online ticket sales service was from a Systems Administrators perspective. I have been working on computers for more than 15 years and with today's technology there is simply no reason an online order should take 45 minutes other than completely incompetent administrators or technical staff. Anyways I am certain that other heads that went the online route had similar gripes - but as someone that knows the tech - that was the worst experience online I have ever had. It needs to be fixed. Sincerely tmcguinness
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15 years 5 months
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Whats shakin guys,Just curious, what ever happened to the grateful dead almanac?I havent received one of those since 2002, I used to love the artwork in the centerfold (with lyrics) Phatmoye