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    "When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

    We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

    The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

    The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

    The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

    Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

    (Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

    ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
    Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

    *Helpful hints for using your USB:

    Running the 30 Trips Player / Reader program:
    On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
    On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

    Viewing the digital book:
    You can either view it within the program that comes on the drive, or by opening the PDF directly.

    To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

    Importing music into iTunes and other library programs:
    When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
    PDF
    Text

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  • Oxford 88
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    Joined:
    Cumberland County Blues...
    Owl's Head- You churned two memories directly related to the Mighty Cumberland County Civic Center, Portland's music mecca. Saw many great shows, including the Heads in 83 and Hamstrung in 86. I saw the Stop Making Sense show three times within a week (Springfield, Portland, Cape Cod) and while the show had just a little variation with the set list, these are the best concerts I ever saw. Musicianship, energy, choreography (a word not often used in discussions about live Dead). This was the show to end all shows (no wonder they never toured again). The movie and soundtrack are still in heavy rotation. The Hamstrung Blues was part of a strange night at the old barn. The first set was pretty fun. We had seen the shows in Hampton and beside the Box breakout, that run was really weak. Right up front for the first set, the playing was energetic (in relative terms-I was always quite critical about the shows I saw) with Jerry providing good energy. The Hamstrung Blues split the set up with people scratching their heads, trying to figure out if they had heard it before. Second set was very run of the mill... Portland shows were always great with the Old Port rocking and laid back security inside. Would love a 9/17/82 release. I appreciate the Maine loving on 30 trips.
  • pghas1
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    Brent...
    My years were 87-94 so I was and still am a huge Brent fan - thought that his high range vocals with snarl fit perfectly. In terms of his playing, he really worked tremendously well with Jerry and pushed him to new heights during that renaissance period. He knew where his spaces were and how to get in and out of them. Because of the nature of the two instruments, Garcia really needed a keyboard player he could work with and Brent was the guy. My personal opinion, touching also on the Garcia interview, is that he was both devastated and furious at Brent's death. To the point where it wasnt too long after that that he lapsed back into serious drug use and never really recovered. And man, even if you weren't crazy about Brent at the time, how could you not love him once Vince Welnick joined the band? Now that was a pick made with the "we've got 4 weeks until tour and he has a high register voice" decision, because I never felt like his style meshed with what they were doing.
  • boblopes
    Joined:
    Sneakpeak & re: Talking Heads
    Three of my favorite TH tunes are "No Compassion", "Warning Signs" & "Crosseyed and Painless". Got a better appreciation for Cities after I saw Phish cover it at Lemonwheel... When they added Bernie Worrell and that intensive persussion section, they definitely stepped up their game. Saw David Byrne at Avalon (Now HOB) probably 10 years ago and it was a good show... I could not resist, I created a playlist of what I had from the archive that's being released on 30 Trips. I'm listening to it in chronicle order and was pleasantly surprised by Pigpen doing "It's a man's man's man's world" channeling Janice without her dynamic range (of course). People are in for a treat!!! Almost want to stop listening so I will get totally blown away by the stuff I never heard... Come on Dave, unless you're redoing the seaside chats with less wind, release another chat!!! Or at least a sneakpeak at the box... EDIT: fixing bad grammar...
  • Cousins Of The…
    Joined:
    More Brent"(and Weir)
    I thought he was ok the first few years, soundwise; though his songs were definitely late 70's "light rock" However, I cannot listen to his ad-libs on Little Red Rooster, just plain vulgar and ugly. On the other hand, Weir's songs after Terrapin got really clunky both lyrically and musically. It's hard to believe the same songwriting team that wrote a piece as melodic as Weather Report Suite(not to mention the whole Ace LP), came up with Feel Like a Stranger and Picasso Moon.
  • stoltzfus
    Joined:
    Brent
    Keepers: just a little light, pocky, a bunch of others the one I wish had never been brought out (keep it in the family): I will take you home. Way too personal of a song. in any case Brent's awesome. a little showboaty sometimes, but still awesome. listen to 9/24/83's Uncle John's Band. Brent's keys are so freakin' beautiful.
  • owlshead
    Joined:
    Revolutionary Hamstrung Blues
    Anyone? Listening to "Shakedown Stream" from yesterday... doing 1986... the only year for this baby... Brent - he was my keyboard guy when I went to shows: 84-89. And I thought he was fine... Now, at 50+ -- and I can listen to so...... so.... much, that I would never have imagined back when I was a kid. So now, Keith and Donna are my faves.... But yes, Donna sometimes swallowed the mike (as an old friend use to say) and I am another one that is not a big fan of the Pig raps... oh well. But, I love the Beatles too, and I don't love everything... so my 2 cents Speaking of back in the day, any Talking Head fans on this board? I remember that a number of my Dead friends (as well as myself) where into them... in the 80s. Was watching Stop Making Sense last night on youtube... When I saw that movie in 1984, me and a couple other guys I was with were dozed, but my big take (or high-insight at the time, and it still holds) was rhythm and percussion, I was fascinated by it from the movie, and it still informs my acoustic guitar playing to this day! As well as Jer and Bobby -- Jerry had some pretty good rhythm chops too :)
  • JimInMD
    Joined:
    Blow Away
    Blow Away is my destructive Brent Anthem. Great tune live. Also glad I didn't notice that.
  • Mar-T
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    Ornette and Brent
    Ornette Coleman, free jazz sax legend and Dead collaborator died this morning. Remarkably courageous and powerful player... RIP, man.On the Brent front, I wasn't a fan when I was in my 20's. In fact, "I will take you home" was dubbed "I will take a piss" or "I will get a beer." Great chance to take a breather. Not until he died did I really begin to fully appreciate his contributions. Like Oxford, I am particularly thrilled by his use of the B3 and Leslie. He channeled more authentic blues energy than anyone in the band. Listen to some of those Walking Blues or Never Trust a Woman from 90 and check out his stunning organ and scat solos. The dude had chops. He rocked best to Pocky Way and Blow Away, IMO, not to mention Gimme Some Lovin and Hey Jude. Hell, now that I have two kids of my own, even I Will Take You Home has a place in my heart!
  • Oxford 88
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    Joined:
    Gone South Overnight
    Ooowee, the Brent bashing has reached new lows overnight. My live experiences with the Dead spanned the Brent era. I am not a diehard advocate for Brent's tunes, although that Hey Pocky Way opener at Shoreline 87 blew me away. As a back-up singer, Brent took a few years to hit his stride, but I liked the smoky fills on a number of songs. Jerry loved singing back-up, but he sure needed help for a good stretch of the 80's. In terms of the playing and his "sounds", after he got away from the Schroeder toy piano sound and started working the B-3 with the Leslie, I thought it was outstanding. I liked the semi-soulful, pseudo Allman sound this brought to the mix. Hell, I even liked the cat scratch fills on Loser (haters may want to skip this on 10/21/83-it was incredible live and for me it has held up to multiple listenings). We are a funny bunch- grumbling about too many Lovelight raps from Pig, the off key caterwauling Donna on many tunes and the block chords that Keith resorted to at the end. I listen to it all- yes, I absolutely prefer the strongest eras and the best shows within each. I did not purchase either of the '90 boxes because I knew I wouldn't give them the time they deserve. I am not sure there is a need to tear anyone apart in these forums, whether a band member or current poster. We have the ability to simply move away from what we don't like and allow others their space to enjoy. Even within the world of licorice there are many different textures and tastes.
  • Chris Grand
    Joined:
    minas
    that's a bit harsh, but i agree that the 70's songs sounded better in the 70's. i will say this about brent...i caught a "go ahead" show in new orleans in the late 80's (billy & brent plus some other players), where brent was the bandleader, and it was FANTASTIC something about being the man in the band brought out a side of him rarely seen with the dead. gone were the michael-mcdonald-warbling and the occasional histrionics, and in its place was well played rock/blues/R&B so take that for what its worth...
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17 years 8 months

"When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

(Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

*Helpful hints for using your USB:

Running the 30 Trips Player / Reader program:
On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

Viewing the digital book:
You can either view it within the program that comes on the drive, or by opening the PDF directly.

To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

Importing music into iTunes and other library programs:
When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
PDF
Text

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17 years 5 months
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I spoke with customer service. She said they have the I.T. guys there now and are working to get it resolved. Best she could do was get my email address and let me know if it went through. :( Really helpful though :)
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10 years
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....I've gotten a similar "spinning" notification that the 30 Trips Box order is being processed, please wait....then nothing happens....but when I check my credit card online, it notes this charge is pending. I discussed this with customer service; the nice lady noted that indeed this has been happening and it was the result of the website crashing due to this activity and all of us wanting to get our hands on the box at the same time. The nice lady noted that just because my card has a pending charge, this DOES NOT mean I actually purchased it; in fact, she said unless I receive an email confirmation, consider it NOT ordered! She said a call back to GD Customer Service once it is back up and running will remove the erroneous pending charges. She DID NOT say, however, when this would be remedied online, only to keep checking back later in the day or tomorrow. So, unfortunately, anyone who gets the spinning NON confirmation, we're out of luck until an actual email confirmation is received.
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17 years 3 months
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Must say I like this release. I've purchased every official release almost as a matter of conscience given all the free music the boys gifted us with. Not always pleased, but, if only as an investment, I could get a great return selling things on ebay, etc. Here is my question if someone in authoritie can answer: is the $799 immediately scooped from account, or is it not charged until it is close to ship date? Trying to remember from the Fillmore 69 Box and E72 Box, but can't. Thanks! Davey Concepcion for Hall of Fame. It's time. Scott
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11 years 4 months
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Ok - who here wants to hear everything in full quality FLAC? 24/96 is on the USB chip. This box set is pretty ridiculously priced, but what if chipped in (as suggested earlier in the thread) and got the USB chip?
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16 years 7 months
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My lifetime Dead budget was surpassed a few years back (circa mid-2012), but hope you all enjoy this new monster. Sounds pretty cool. Still got plenty I haven't even listened to once, so seems like a good year to get around to changing that situation at least. 8*P
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16 years 9 months
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Cannot order! My "order is being processed" now for about half an hour. Just waiting and waiting and waiting and don't know what to do ... can someone please help me!
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15 years 4 months
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Fact. That is how it always works with the pre-sales and box sets
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9 years 6 months
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Many thanks and much appreciated. This will be easier to explain to the wife that way. Famous last words...
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13 years 2 months
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Doesn't everybody have soundboards of the 9/10/91 Branford show? (Which still isn't as good as 3/29 year earlier). Would prefer 4/1 Greensboro or 6/17 Giants or 3/21 with the great stir it up jam...Ahh, the complaining starts....
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11 years 5 months
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That old same thing...The wheel is turning and can't hold an order. Called customer service. IT problems and advising folks not to try ordering. Will take your name and number and call you back when everything is working again. Guy said there was still plenty of sets available. Yeah cuz nobody can get through!
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15 years 4 months
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10-26-89 and that incredibly darkest of Dark Stars on a very dosed last night of tour in Miami. The fact that this show and THAT Dark Star is getting the official treatment is positively giddy.
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13 years 2 months
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IT problems, don't try ordering now. "Yeah, but it could sell out-I GOTTA ORDER" And the wheel keeps turning in deadhead land, functioning more or less as efficiently as it ever has..
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15 years 9 months
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My order did process and I have the confirmation page printed out and the email to prove it! I ordered right at 10AM when I first saw it announced. Took a while, thought it wouldn't go through but it eventually did. Of course my wait was only an agonizing 7-8 minutes or so. And to answer the oft asked question - your credit card will NOT be charged until the box ships. Now, how to raise that kind of cash by mid-September. Anyone need some blood or plasma? Slightly used kidney?
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16 years 1 month
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Make sure your confirmation email has a "Order Number".
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15 years 4 months
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Based on the authorization holds, I may have ordered 7 box sets. Then again, I may have none.
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17 years 2 months
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My credit card said it is processing the order. But yeah, the wheel just kept turning and no confirmation email.
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16 years 7 months
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Just looked at my email box and saw that my order confirmation came in an hour and a half before the bulletin notice that this was going on sale. Sometimes its good to have a desk job!
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11 years 6 months
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Hmm: $700 for 30 shows = $23 per show release. With that math, it's not really an inflated price to pay, nor really a deal. Just too much at one time for most. I would assume most of us have the Dave's picks subscription which is $25 per show (and less "limited edition") or drool worthy than this package. I suppose the even rarer USB justifies it's same cost as the cd's, but yes I would have thought that would have been cheaper. Put me in the camp that has the significant others that would kill them if this was purchased. Final thoughts: Cool product and tribute to a great band/legacy. I also like the 4-cd set, that will sort of be like a So Many Roads part 2. Thanks for all of your efforts Dave! Do you really have to buy your own box!?
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9 years 11 months
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The people who designed this site ate an ounce of shrooms during the planning, design, and implementation phases. A professional commerce site that can't handle a few thousand simultaneous orders? Seriously? Outsource the ordering process if you can't do it right.
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9 years 6 months
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Ouch. Or, maybe, sorry. Which, in either case, damn.
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15 years 4 months
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I don't yet have a confirmation email, so I am guessing none went through. Customer Service said they can clean it up for me if it was ordered multiple times. Though I may actually keep one USB and one Box if that was the case.
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9 years 6 months
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...when you realize that the thing powering the online ordering process is that half-turtle, half-VW van creature. He's grown tired in his ripe old age. And yeah, for what it's worth, my wife will probably flip..no, no probably about it...flip, when she finds out, but what I have come up with in my afternoon genius session is that I will explain it this way...honey, for the next three months or so, I will not buy a single thing. Sound good?
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14 years 5 months
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I feel very lucky, after waiting for over an hour and 45 minutes (Your order is being processed, please wait) I finally received an order confirmation email. The box set will serve as an expensive consolation prize for not scoring tickets to any of the shows in Chicago. Not Fade Away!
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11 years 3 months
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Mine indeed went through with no problems,but that was about 9:30 MT.Confimation e-mail was almost instant. Hang in there folks! :)
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9 years 6 months
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...a very good consolation prize and a good way to look at it. Which gives us all another possible explanation for our better halves...that we are actually SAVING money since we're not buying concert tickets (like the ones in Santa Clara are currently going for for instance). With this sound reasoning, we can't lose. I love it when a plan comes together.
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13 years 8 months
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I've emailed Customer services as no sign of order confirmation. Frankly they need to confirm the precise status of orders - the idea that they may have multiple orders (or not) with multiple charges (or not) lurking around waiting to go on your credit card is not very encouraging. I don't mind re-ordering if the original order did not go through and no charges were made but I am not going to risk it only to find multiple charges on my card later in the year.
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16 years 7 months
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Yeah I agree that 9/10/91 was not the best 91 pick. It has the guest appeal but other shows from the year standout more to me performance wise. The set list doesn't compare well at all but the performance on 9/14/91, for example, is superior. 6/17 and 4/1 compare well on both fronts. The up shot of course is that we can look forward to those to be released some other time perhaps. Signed - another picky dead head.
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13 years 9 months
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The clouds have parted and the Holy Grail emerges! Not even a moment's hesitation for me to pull out my credit card for this one. I've been prepared for this moment for months. The signs have been in place for a massive release all year. Many have said they squirreled away $500 bucks in anticipation of a release of this scale. Smart. But many others are shocked that there's a dreamboat product sitting in front of us for $700?! Sheesh... Color me unsympathetic. Sure, it's a lot of coin, but If you want this badly enough, you will find a way to make it happen! For instance... I have several friends that have been debating with me what the set would look like and its scale. We closed in on a Betty Box or a career-spanning Box, each with 50+ discs. We talked about sharing the cost of the box, with the person that orders it up front (and shoulders the debt and pays for shipping, that would be me) getting to keep the physical box and its documentation. Then, we pass around the discs for each to rip in whatever format we're interested in. Lastly, we'll have a lottery to determine who gets to keep the CDs from each show. We will draw for the picking order and take turns choosing shows, one at a time, until they are all divvied. Each of us gets all the music and 1/4 of the CDs for under $200. And each of us gets to read the documentation that comes with it at least once (which is all I need). For those that are bummed you can't buy individual shows, HAVE NO FEAR! It seems pretty obvious to me, given the iTunes listing this morning, that the system will be set up to sell shows, and even SONGS, individually on iTunes once the boxes are sold out. If you want the cynical justification... don't you think they'd make a lot more money by making a la carte offerings after the box is sold out? Hell yeah. As for the negativity swirling here, let's keep this in perspective. This is a very special thing the Dead world is doing for us. Less than $10 per disc. Demonizing TPTB as a money grabbing corporation out of touch with its fanbase, calling anyone who can afford this set a yuppy, and best of all, comparing GD management to the Koch brothers (REALLY, Pat fox?)... sour grapes. Another positive I get from this set is that two other suspicions for this box are still open to being tapped in the future. Namely, I see returned Betty tapes being released, and the '77 fan in me holds out hope for a second May '77 Box in the future. If there's one thing the Grateful Dead have taught me over the years, it's to be GRATEFUL. I, for one, am extraordinarily grateful that a band that has not performed in 20 years continues to feed me with wonderful memories and to keep the band relevant and vital in my life. Thank you to everyone that put hard work into making this and every release happen!
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15 years 4 months
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That might not even be the best pick from the first third of the MSG 1991 run.
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17 years 4 months
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Yeah, that's the ticket! Tell the wife you saved money by buying this box! Thanks.Certainly sounds like Dead Head logic to me. Rock on
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14 years 7 months
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Probably only stating the obvious here- But if an order didn't go through, then how is the credit card charged? So, no confirmation email, no order number, but at least I was charged for it. There, I feel so much better about this. Ha.
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9 years 5 months
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...for sure. I just have to craft a clever, witty comeback by her that we could have traveled to [enter destination here] for that amount. Not sure she will buy into the "hey, if we just play these discs and close our eyes we will be traveling" reasoning. Ah well, at least I'll be in good company.
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10 years 3 months
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Multiple charges to my debit account that they now can't even release back to my bank.
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13 years
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Hah, finally a show from an underrated year everyone thinks is the worst. I remember it well, Phil steps up to the mike before the encore and says something like... "Bobby's strings are broken, Jerry's amp is blown and my mind's blown! So we'll see you tomorrow." The next day they played One More Saturday Night, with Bobby saying they'll start with last night's encore.
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9 years 5 months
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I'll pass and leave it open for 6500 others. We all know what these guys are capable of. No need to prove it with a single monster release. Prolonged suspense is a good thing. I would have preferred the remastered shows released at 1 per every 12 days throughout the year. Or 2-3 month. $23.- $30. each with the same art work for ease of packaging. Take what you want and leave rest.Striking while the interest is high. Enjoy to those that grab it.
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11 years 2 months
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Per Customer Service, the charge is just a hold, and will disappear. IF YOU DO NOT HAVE AN EMAIL YOU DON'T HAVE AN ORDER. Sorry to shout, but want to make sure people read this.
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14 years
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I don't know what to do now.I have two pending charges on my Amex card and no confirmation from dead.net.
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9 years 6 months
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Please tell me you clicked "submit order" 4x. I am about to pull the trigger on this, but have only been holding off in light of the problems people are mentioning. And, although I have no detailed knowledge on how this works, I don't think it's an actual charge, but just an authorization, which will drop off after a period of time. I don't think we are able to use PayPal or any type of debit cards for this one...if so, then I really feel for those with multiple "authorizations."
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13 years 2 months
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So if I'm getting that "your order is being processed, please wait" for over twenty minutes now in my one browser window, does it eventually go through? Don't want try again and be charged more than once and then have to deal with calling them.
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15 years 4 months
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Per customer service, you MAY still have an order even without an email because the crash of the server prevented all from getting processed and emails. While those who have an email do have an Order, it is possible those without (at this point in time) an email MAY still have a processed order once the cybersmoke clears.
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10 years
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Not to state another obvious issue, but if the processing system is down WTF are they still allowing people to put orders in......
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17 years
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When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
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11 years 2 months
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The fact that they're giving us completely different information doesn't bode well.
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10 years
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Never, ever, ever, close the browser window or you get no boxed set. Signed, the customer service people who probably have no clue what they are talking about.
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17 years
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When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
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kbar, there is no use putting an order in, you are going to get a preauth on your card and no order to show for it. Hopefully they have taken action to prevent ordering. Boxes can't be sold out because the system has been down since right after the email went out. Mr. Jack Straw, I have 3 windows processing, one has been going for 3 hours. The others for less, no luck with a confirmation on any, and I closed 1 window for good measure. Up to 3000 in preauths now....
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