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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • #161
    lalahoward
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    Ordered 11/30/19 and...NOTHING! PLEASE REFUND ME!

    Hello??? I'm not sure what else I can do to get attention on my order. I've emailed numerous times, only to get an auto reply and a ticket number. Received no response to date (order placed Nov 30th!), at all!
    Incredibly lame. I feel ripped off and want a refund at this point.

  • #162
    pwheeler@commo…
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    I ordered Dead at Radio City…

    I ordered Dead at Radio City December 4th, it has not come yet, I do not have an order number, how do i find the status?

  • #163
    marye
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    yay!
    whatever caused it...
  • #164
    BrooklynJed
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    30 Days winner

    Heard from Rhino Webmaster on Friday. They requested my mailing address. If this was your efforts- Thank You. If not- you can tell other folks notifications are forthcoming. Happy Holidays.

  • #165
    marye
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    I'll see
    what I can find out!
  • #166
    sstadts37
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    I need help

    Marye, I am not sure you can help but I really need someone who can communicate with Dr. Rhino. I ordered the Giants Stadium Digital Box set download before it was on sale. The email I initially received only had a link to download the 6/17/91 show. I have emailed and customer services more than 10 times over the last two months to try and resolve the issue. I have received two emails from Dr. Rhino which were supposed to address my problem but they only resent me the original link to the June 17, 1991 and nothing else. This has been going on more than 2 months now. It is becoming absurd. How can I get someone to understand my problem and to address it? Thank you.

  • #167
    BrooklynJed
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    30 Days winner

    Thanks, Mary. Truly appreciate you.

  • #168
    marye
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    Brooklyn
    I'll see what I can find out.
  • #169
    marye
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    Rambly
    I'll pass this to the Doc.
  • #170
    rambly
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    Dave's Picks 31 shipping issue

    Hello Marye
    Hoping you can point me in the right direction on this. I live in Canada and received a shipping invoice related to DaP 31. I emailed Dr. Rhino 3 times in August but no answer. UPS told me it was resolved when I called them in September, but then I just received a collection notice. I've emailed UPS again and Dr. Rhino again, but anything you can do to help would be gratefully appreciated! Thank you!

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Submitted by marye on
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If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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Submitted by TWH70 on Mon, 07/13/2009 - 15:05

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What the hell? I haven't even posted ten times and I'm already banned from posting on the site? I know I didn't enrage anyone that quickly. Somebody please let me know what's going on.
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Submitted by marye on Mon, 07/13/2009 - 16:32

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seeing as you just managed to post perfectly well, the problem you're experiencing must be something else. Please clarify.
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Submitted by lethedoom on Wed, 07/15/2009 - 19:53

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It is wednesday 7:51 pdt and there is none posted--what is the problem ? Some weeks the GDH is posted late Tuesday evening and some weeks not until Friday. Can I help you reorganize whatever is going wrong ? lethedoom
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Submitted by btj8894 on Thu, 07/16/2009 - 01:11

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i saw the dead show in86 at alpine valley wiscosin. there i got a drawing of a steel ur face and it had a skeleton in a robe, plaing a violin with a bone. i have no tats but this will be the only one id consider. please help me find it, also looking for a space ur face tiedye. i know its not abt the site but at this point im desprate.
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Submitted by marye on Thu, 07/16/2009 - 12:05

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you might also try the In Search of Stuff topic.
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Submitted by randytrain on Sat, 07/25/2009 - 14:47

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I've searched and searched I-Tunes and other downloadable sites looking for a studio recording of The Wheel. Has anybody any idea where I can find one and download? There are plenty of live versions but I can't imagine out of 2500 Dead songs to choose from on I-Tunes there is not one studio recording of one of their top 5 songs ever. They are all live and long. I just want the song. I thought it would be easy. No? What am I doing wrong here?Thanks for any help.
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Submitted by johnman on Sat, 07/25/2009 - 17:20

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try the garcia album titled "garcia" it's the one with the arm sticking up out of a gear or cog. there is a fine studio version on there.
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Submitted by marye on Mon, 07/27/2009 - 12:33

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whole album is pretty great!
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Submitted by lethedoom on Mon, 08/17/2009 - 20:14

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It is 8:09 pm monday august 17 and not only is there no Tapers Section posting but no notice or explanation why. I think it would be like saying excuse me when you step on someone's foot to acknowledge that you haven't done something you said you would do ( Next week we have music from 1968 and 1990, so don’t miss it. Some great stuff coming up. We welcome and encourage your questions or comments to the Tapers’ Section, at the address below. David Lemieux vault@dead.net) and perhaps even briefly say why (e.g., is it monday dude ? that shit was so good I was happily paralyzed and thought it was still saturday ). lethedoom
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Submitted by marye on Tue, 08/18/2009 - 08:47

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contrary to the assertion above, the Taper's Section for this week has been up since yesterday at http://www.dead.net/features/august-17-august-23-2009. apparently the homepage didn't get updated, and I'll see about getting that done, but as far as I can tell the TS went up right on schedule and is available at the above link.
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Submitted by Exploratory Da… on Tue, 08/18/2009 - 10:06

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I can't remember the last time I ventured outside the vinyard. I feel like a fish out of water. Marye does a great job over at the vinyard--keeping law and order. Is this a cool hangout?
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Submitted by marye on Tue, 08/18/2009 - 13:03

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well, you might find other interesting corners, yes...:-)
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Submitted by unkle sam on Sun, 08/23/2009 - 05:26

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Hey now, here's a tough one for anyone who might be able to help... I know it is going to be almost impossible but you never know....I have a copy of the above show and at the end of disk 2 there is a terrapin station that is not from this show. After a great reading of the tune, Bobby says "ok, we're outta here" must be an encore and from reading set lists, they did terrapin for encores in 77, can hear Donna on cut so must be from 70's, anybody got any ideas as to what show this version of terrapin came from?
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Submitted by cosmicbadger on Sun, 08/23/2009 - 06:12

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3/20 Winterland4/22 Philadelphia 4/30 NYC 9/03 Englishtown 11/02 Toronto 12/29 Winterland suggest you listen to 'em on Archive.org to find the one you want good luck
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Submitted by lynnlon on Wed, 08/26/2009 - 17:57

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I was wondering if anyone had any information on getting a copy of the Rothbury show. I was ther and it was one of the most amazing shows I have seen OR heard! ANy information would be greatly appreciated!
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Submitted by jimmy_row on Tue, 09/08/2009 - 17:26

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Hi there! I sent off for the Sept. 18, 19, & 20 Furthur shows at the Fox Theater in Oakland through GDTS-TOO. Is it normal for the tickets to arrive in hand to the purchasers less than two weeks before the dates of the shows? The show dates are 10 days from today; pretty sure when we did mail order for the Grateful Dead in the '80's -'90's the tix came through a bit quicker? Any information gratefully appreciated!
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Submitted by marye on Tue, 09/08/2009 - 17:59

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we just got ours today. We're in the Bay Area, so if you're not it might take a couple more days. I think this show had a bit less lead time than in the olden days.
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Submitted by SpentthenightinUtah on Wed, 09/09/2009 - 15:57

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Hey Marye, Were is the Furthur Forum? I remember seeing one but cant seem to find any discussions about the September shows. Thanks
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Submitted by BobbaLee on Sun, 09/27/2009 - 10:09

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Love the new look please ask the store to put the set lists with the Cds please.Thanks And the road goes on forever.... BobbaLee
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Submitted by craigjett on Sat, 10/03/2009 - 21:34

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Are downloads still available from the Dead 09 Spring Tour? I purchased some and would like to purchase more, but have been unable to locate them through the webcite recently. If they are still available, how do I access them?
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Submitted by jason@musicmil… on Mon, 10/05/2009 - 11:56

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Is anyone still having trouble placing orders? Ever since the store was farmed out to India i cant place an order! Talked to customer service last week (also in India) and spent an hour re-creating the order with a rep and he still couldnt put it through!!! HELP
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Submitted by marye on Tue, 10/06/2009 - 13:37

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PM me your details and I'll see what I can do.
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Submitted by marye on Fri, 10/09/2009 - 15:59

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seems to be up...
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Submitted by lethedoom on Fri, 10/09/2009 - 22:24

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when you say 'seems to be up.' you must be looking at something i can't open. I just logged out and back in to be sure and on both http://www.dead.net/front_page and http://www.dead.net/features gdh #509 is posted and the links still lead to the same page as last week and the media player still plays #509. 10:20 pm pdt thanks for caring--the site must have virtual indigestion. lethedoom
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Submitted by lethedoom on Mon, 10/12/2009 - 15:41

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This morning #509 was still the newest, but this afternoon #549 arrived. I had checked using several browsers--Opera, Chrome and IE often since last wednesday--besides my usual Firefox, so I don't see how a cached page would have appeared on all of them instead of the current one. No matter--thank you David and Dead.net. lethedoom
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Submitted by ej47ej@yahoo.com on Wed, 10/14/2009 - 18:42

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Hello, I'm trying to find a download of a show I went to of the Deads from early this summer. Where might I be able to find it? I've been looking all over the website with no luck. Please help! Thanks, Erin
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Submitted by marye on Thu, 10/15/2009 - 12:35

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you can customize your settings to do that. Just choose what you want in the Comment Viewing Options, at the top and bottom of the page.
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15 years 3 months

Submitted by Lincoln on Fri, 10/16/2009 - 02:21

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When i first sign on, an option is on the screen offering me the opportunity to Block OR UnBlock messages... one option even tells me that i will be preventing me from sending msgs to myself... I do not understand! Also, it says the choice is permanent, or something to that effect... Can u pls explain these two conundrums? TY!!! Luv Ya!!! :-)
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Submitted by marye on Fri, 10/16/2009 - 10:24

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if you want to be able to exchange messages with other folks here, you don't want to block messages. If a particular person annoys you, you can block them individually without having to lose the entire function.
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15 years 2 months

Submitted by Easywind65 on Sat, 11/14/2009 - 11:33

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Hi, I don't know where to ask about this, so I'm asking here. Is there someplace I can go to update my address for snail mail? Like, if you guys were gonna start mailing the almanac out again, I wanna be sure that I get it. Thanks for any help in advance.
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Submitted by redpsych on Wed, 11/18/2009 - 08:07

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How can I post content? It's telling me I can't?I want to alert people of my children's book- Monkey and the Engineer, a book for ALL AGES. You've GOT to see this stunningly illustrated book. It's a classic. Go to www.monkeyandtheengineer.com
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15 years 1 month

Submitted by Candyman_Chris on Wed, 11/18/2009 - 09:28

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Kinda new here so apologies if this is the wrong forum to ask this...Went to the 10/24 Dog show at the beacon, great energy, I looked on archive.org and see all the shows except for that one. Are they planning a special release for this specific show? Or does anyone know where I can listen to it?
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Submitted by marye on Wed, 11/18/2009 - 13:11

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you seem to have posted about it. Twice. The more appropriate venue for it would be the Your Own Storefront topic, which is for hawking one's wares. What you can't do is start a new topic.
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Submitted by BobbaLee on Sat, 11/28/2009 - 04:16

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Track lists Please!Track Lists Please! Track Lists pretty Please Track Lists I'm on my knees! And the road goes on forever.... BobbaLee
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15 years 3 months

Submitted by garseeya on Tue, 12/01/2009 - 14:36

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I just bought this box and noticed that the booklet and the outside of the cd holders have spots all over them looks like film or dirt but isnt. Does anyone else who has this set have this as well? is this the way they were printed?? thanks
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Submitted by Jeannine Rucker on Wed, 12/02/2009 - 16:51

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I sent in a mail order for tix for the 12/30 show almost 2 months ago and haven't heard anything yet. I can't find any contact information on the web site to find out what happened to my order. What should I do? Thank you for any help!
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Submitted by marye on Wed, 12/02/2009 - 17:31

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I'd suggest going to to their Web site and contacting them. They're usually pretty good.
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Submitted by Kistner45 on Fri, 01/29/2010 - 22:34

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Where do you sign up for the almanac mailing list?

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17 years 6 months

Submitted by buddy plant on Sat, 02/06/2010 - 21:08

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Can anyone tell me why spammers, and other ne'er do wells, are allowed to ply their trade on this site. Why isn't more being done to protect the users of this site? We deserve better than we are being offered. Many of us have been long time "customers" of all things Grateful Dead, and what has become of the band as a corporate entity, is completely disgusting. Read the "Got issues with your store order" forum if you aren't aware of how it goes down these days. Thanks for yer time.
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Submitted by johnman on Sun, 02/07/2010 - 00:58

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but i have so much family here i at least hit the chat, even if i don't use the store, but you are right.....things kinda stink...i see so many "ads" in the "who's online" list that i wonder if i shouldn't apply for a job deleteing them....from the number i see at any given moment, i could be workin' full time......how about it GDP?.....hire me! don't outsource it!!
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Submitted by Anonymous (not verified) on Sun, 02/07/2010 - 03:13

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i don't like the spammers either and have asked MaryE to not make the links live as a way to stop this, but there doesn't seem to be a will or a way. if people are making their living posting the links they should question what is an appropriate place to do so as opposed to graffiti. and definitely somebody should let those folks know they are not welcome to do their thing here. though it may be the kind of situation where paying any attention at all makes it worse... agree with johnman. hire him as chief post-buster.