Grateful Dead

I can't get into my account and did just for the last releases and ordered then. I really don't want to create 2 accounts here. Entered my email address as suggested but no go then. I want to order while the extra disc is available. Is this problem with the accounts going to be fixed soon? I hope it is before the extra discs run out. I am loosing my enthusiasm for this purchase and I am sure others are too. Not happy abut the outsourcing either but I will save my rant on that for another time. (soon) If the doors of perception were cleansed, everything would appear to man as it is, infinite. William Blake

I keep posting this, but it gets buried. Try using your email address instead of your username -- it got me and at least one other person in so that we could purchase.

Hey Marye,I've been having no luck logging in to checkout with the new box set etc now for about three days. It tells me my user/pass is invalid when trying to checkout but then I can login here (the forum) no problem. I'd really like to get that box set with the bonus disc(s). Somehow I feel like I'm not alone with this issue. I can't imagine I'm solely locked out. But can you keep me posted on the goings on over there? And how come I can't just buy it over the phone. I've got a credit card and I want the box set. Anybody sellin? Can't believe I get India when I call customer service, too, btw. Nothing against Indians. But the greatest rock and roll embodiment of Americana outsourcing!?!? Crazy. peace and lots of love ggloyd "It's not my objective to get people to read, but to get them to think." -Montesquieu

we're getting reports of non-US folks getting charged sales tax on their orders. If this is you, please PM me your order number as apparently knowing the order number will help the techs weed out this problem. Thank you.

I suspect the missing page is part of transitional weirdness and already on the list to get fixed, but I'll report this just in case.

Marye, I was finally able to place an order for the Winterland 77 box set. It took a few times before it went through, but at least I've got an order number now. My only remaining concern is what happened to my previous transaction history. I was not able to see that anywhere in my account history. It used to be there, I could go back and see the transaction number of my orders, what the orders were, etc, etc. Hopefully this will all get worked out and I won't wind up having two different account histories. Also, FYI, the link to the customer service FAQ is not working. It comes back with a page not found error, and refers to searching a specific node, I think it was 1509 or something like that. Thanks for your help. Rich "All Who Wander Are Not Lost....."

a crew is being put on it.

Hey, I'm having identical issues. I've tried to purchase the new box set and scrap book with two different credit cards about 10 times by logging in and logging off etc etc etc. No dice. I called the folks in India and they can't help. The last woman I spoke with (in India) told me that there is a problem that many people are having and I should try to purchase my items in two days. That "they" are working on the issue. "They", I assume, are the techies at Rhino et al. I think it would behoove y'all to mention the issue on the homepage so you don't get so much flack. Keep us posted as much as possible as these are limited edition items that some of us are bent on getting our hands on and not missing out on. Just a suggestion. Hopefully a good one. All the best, ggloyd PS: Hey Marye! Yes, it is I, ggloyd, from the days of the deep otters. I will mention your greeting in the rh forum later today. I've been a long time gone from there but just yesterday made an appearance to complain about the outsourcing of customer service...among other things. I hope you're well! "It's not my objective to get people to read, but to get them to think." -Montesquieu

My username didn't work when I tried to log in, but my email address in the username box got me to my account -- didn't the box used to say "username or e-mail address", or am I hallucinating this morning? I don't know if it's just me, but I'd try logging in under your email address before opening a new account.

we're on the case and hope to have this straightened out soonest.