Technical Problems - Forums, Features, Etc.

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September 30, 2007 - 3:47pm

486 replies

marye

Joined:
May 26, 2007

Having trouble posting? Getting strange results when you load a page? Report these and other strange occurrences in the desert here! (Feel free to mention what OS and browser you're using also, as it helps nail the problem.) Thanks!

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November 14, 2022 - 9:14am

#11

1stshow70878

Joined:
September 11, 2014

Oh, and...

The date is wrong. Says 10-14-84 and the answer was 10-15-84 according to all sources and comments. I saw it by going to previous days, click 13th, and incorrect answer and only a ' where the winners name should be.
Thanks again for your prompt attention.
Cheers
November 14, 2022 - 9:02am

#12

marye

Joined:
May 26, 2007

thanks for the heads up

will pass this up the line.
November 14, 2022 - 8:47am

#13

1stshow70878

Joined:
September 11, 2014

30 Days of Dead

Has a malfunction this AM. Not showing yesterday's answer/winner but the day before instead.
That app always seems to have glitches depending on how you access it. Different results if coming from the 30 day tab on home page vs. from the comments section at bottom of home page. But that is doable either way if you just poke around. Thanks Marye
Cheers
November 2, 2022 - 8:45am

#14

marye

Joined:
May 26, 2007

well something's not right here, Thelonious...

let me see what I can find out from the tech folks.
November 1, 2022 - 9:34pm

#15

Thelonious_Cube

Joined:
August 2, 2013

Unable to Purchase - "Contact Us" bounces

Hi,

I've been trying to order the Dick's Picks subscrition for a week or two now

Orders don't complete and below (redacted) is what I get when using "Contact Us"

This is the mail system at host outgoing.POD190.demandware.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

dead-at-wmgcustomerservice.com>: host fanmail.artistarena.com[166.70.12.20] said:
550-XM-RJCT16: SPF Failure (ip=13.110.131.116, frm=xxxxx, 550
result=fail) (in reply to RCPT TO command)

Reporting-MTA: dns; outgoing.POD190.demandware.net
X-Postfix-Queue-ID: 085B132D4B
X-Postfix-Sender: rfc822; xxxxx
Arrival-Date: Wed, 2 Nov 2022 04:11:06 +0000 (GMT)

Final-Recipient: rfc822; dead-at-wmgcustomerservice.com
Original-Recipient: rfc822;dead-at-wmgcustomerservice.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; fanmail.artistarena.com
Diagnostic-Code: smtp; 550-XM-RJCT16: SPF Failure (ip=13.110.131.116,
frm=xxx, 550 result=fail)
November 30, 2021 - 8:40am

#16

m-skjellyfetti

Joined:
November 7, 2011

Unable to view inbox/message log

Hi, in recent days, when logged in, I was able to view message history, post, and write pm. Today, I am able to post, write, but unable to view message log. When selecting Message from the drop down under my user image, the screen returns 'unauthorized to view this page'. ? Please advise. thank you

update: 11-30-21.. Tech issue appears to be resolved. Thanks.
October 2, 2021 - 3:22pm

#17

1stshow70878

Joined:
September 11, 2014

Not able to change avatar

Hi Marye, Trying to change the photo (avatar) on my account with no success. Tried three times and it does give me the green box that says it sized it for me but cannot get rid of that box or get the new photo to stick. No biggie, just trying to have a more personal avatar. Thank you. You're the best! I'm on a windows PC (not Apple) and using chrome browser.
Cheers!
Edit: I GOT IT! Duh, there is a save button way at the bottom. All good now. Peace.
September 14, 2021 - 1:06pm

#18

glandheim

Joined:
September 10, 2021

a

b
September 1, 2021 - 8:48am

#19

nappyrags

Joined:
January 24, 2013

Hi Marye

The new download for Playing In Ther Band from the St Louis Box Set isn't working...not just me but others too...no problems with the first two that were made available...this kinda stuff is getting really really old fast...
September 1, 2021 - 8:39am

#20

marye

Joined:
May 26, 2007

this seems odd.

If you're still having this problem send me a PM with the details.

John Perry Barlow

John Perry Barlow

Forums

Technical Problems

Having trouble posting? Getting strange results when you load a page? Report these and other strange occurrences in the desert here! (Feel free to mention what OS and browser you're using also, as it helps nail the problem.) Thanks!

30 days of the dead

as much as I want to, I can not enter the contest today or download the song, I have tried every avenue available that I know of and nothing, the song plays, (could it be the best and longest Sugaree ever?), but nothing when you click on the enter or download button. Anyway, the answer today is.........., this is a good one.

unkle sam

I can't reproduce this problem, it's working fine for me. What browser/OS/etc. are you using? Thanks!

30 days

Links not working. Some people still use IE these days. Also, can't post comments: Not everyone uses Facebook!

okay

I've passed this on.

what version of IE?

thanks.

marye

IE9. I'm not very happy with the 30 days comment setup...I can't comment without logging in to Facebook... I just downloaded Firefox and the downloading/contest entry system works fine with it. Thanks for helping.

Download link and/or contect link not working as of 5:15PST

I cannot get the download OR contest link to react at all. The "hand" comes up in IE and FF. But clicking either link produces no result, not even a 404 error or "pop-up" to "saves this as a file". Just a mysterious pause and "done".

so mnay problems

the 30 Days of Dead doesn't show as a thread, never mind download;threads are not updating, though new posts are showing if you go directly there; problems logging in; 400% enlargement when I get dead.net to load Unless the almanac and stores are working it is a bummer of a time for these glitches.

30 days of dead

I missed yesterdays download of Sugaree. Is there a way to get it today?

Where are the Taper Sections for the first 3 weeks in October

Thanks for the November 30 Days feature. It works fine for me, except it ties me in to Facebook. Can you recover the links to all the Taper Sections for October 2012?

GTed

Send me a PM and I'll hook you up...

WilfredT: I went backwards

in the "Recent Post" forum to find the previous Taper's Sections. Hopefully tomorrow, America won't vote backwards and put reactionary Republicans back in charge. Thanks for offering!

GTed

If you send me a PM, I'll hook you up with an easier route. WAVY GRAVY 2012!

the chat room.....

hello folks, my problem is this: when i go to the chatroom, all i see is a large blank white screen with a smaller white screen below that says, "enter your message here" and who's online. i can type in the message box and actually see what i'm typing, but when i hit "submit", the message disappears from my view. i have been told by reliable sources :) that they can see my messages, but i can't. i have windows 7 with IE. thanks for any help. p.s. i am using the links from the forum "topic and suggestions chat room" and www.dead.net/chat and on neither can i see messages from me or anyone else. i hope it's not something super simple either, 'cause if it is, i'm gonna quit using a computer and go back to paper and pencil.

thanks for the info, slo

that used to happen all the time but isn't happening for most folks now, from what I hear (it works great for me, and I was having this same issue) I'll pass this to the tech folks. Thanks much!

thank you, marye.....

...........................

got it!!

i just needed to install google chrome. all the gremlins are gone..........for now. thanks, marye! and wtjones.

Chat room woes

I am also having the problem Slo had mentioned. For a while now, it was working ok, but the last few days, when I go to post into chat, it just goes to nowhere. Nor can I see any other posts. Hopefully we can get it fixed so chat will again be active. At this rate, I may have to resort to doing my job!!! -Dave

Can access everything but my account

Can access everything but my account maybe I am Dead? :) Keeps getting stranger and stranger... OK, If I click on the link in a posting I can get to My Account but clicking on the menu link gets a null return... Windows 7, Chrome btw

Jack

you are the second person who's reported this odd behavior. I'll pass this on to the tech folks.

so how's the new site working for folks?

Post reports here! Thanks!

The line is busted, the last one I saw

> how's the new site working It's broken. It looks like the site has been redesigned for mobile, but on my desktop machine, it's a mess; the Newsletter sign-up box and the Who's Online box are floating stationary on top of other page content. Here's a screen shot:

Firefox 21 running on Kubuntu 12.04 LTS

Better on Mobile, But Still Not Quite Right

On my Nexus 7 (running Chrome on Jellybean 4.2.2), the Newsletter and Who's Online boxes are positioned correctly, which is to say that they appear to the right of the page content, rather than on top of it. The only problem I'm having with this device is the entire page width doesn't display, and I have to scroll from side to side because zooming (pinch/unpinch) seems to be disabled.

30 Trips usb blues

How am I supposed to convert 24 bit Flac files to wav files that I can play in my truck cd player?? My pc will play the 24 bit wav files, but I can't burn a cd for a cd player. Do I need to modify the flac or can I change the wav ?

Ted re: 30 Trips cds

I don't know the answer to your question. But, if I were in your situation I would first ask wjonjd, then I would post my question to the 30 Trips thread. Finally, I might do some simple experimentation with Audacity to see if I could get something to work. Hope this helps.

@Gr8fulTed--Audacity Will Do The Trick

Wilfordtjones is correct. The "Audacity" software program can make the necessary format conversions to allow you to burn cd's of these files. Send me PM if you are still in need of assistance in making these conversions.

help...cannot find....ride share/found sorry

sorry I know it is here...i cannot find it thoughthanks&peace sorry found it!

Heh

No worries! For other folks who may be looking, search for the Ride Board.

Unable to start new thread

Not sure why I can't start a new thread! Any tips?

you can't start a new thread

because it's not set up that way. However, if you think there should be a thread for something that doesn't already exist, send me a PM and we'll figure it out. ME,aka the moderator

30 Days of Dead not working correctly?

I can't get the 30th day to download. The link leads to https://sos2208.akamaized.net/download/rhino/gdead/30days/undefined/day… which than says "File not found" I tried to download all 30 days in one download but it is giving me 30 Days of Dead 2016 instead of 2017. On my PC, Win10, using Chrome. Have also tried Opera and Firefox.

Thanks for the heads up

I'll ask the tech folks.

We think this is now fixed

But let us know if you experience something different. Thanks and sorry for the trouble!

Thanks!

Thanks! Works now and I got Day 30.

Deleting Messages

I can't seem to delete anything in my inbox. I'm using Safari 12.0.1 Can someone help please? Thanks!

Hi, I"m trying to post in a…

Hi, I"m trying to post in a thread called Deadheads of Europe, but whenever I go to that page (from search results) i'm unable to post. I keep getting told I need to log in. This doesn't happen when I try to post on other threads. Maybe this thread has been closed?

Touch of Rain

I only mention this because it has worked for me since the site redesign: Try refreshing your browser after logging in. I'm using Firefox by the way. Hope it works!

wilfred's wise advice

just worked for someone else, but let me know if the problem persists.

Hey! I can't seem to get…

Hey! I can't seem to get the chat to work. I log in, but when I select "chat" from the drop down under my avatar, the page removed my avatar and says I must be logged in to use chat. If I click anywhere else, I reappear and am logged in. Seems like only the chat page is thinking I'm not logged in when I am.

Peace,

-Dave

DW

It just worked fine for me, but that proves pretty much nothing. If you keep having this problem, send me a PM and I'll pass it to the tech folks. Thanks!

Drop down menu frustrations

I can’t click any links in the store on the main bar. I click store get the drop down menu but can’t navigate anywhere

Peak-if this is still happening...

...please let me know what browser/computer/whatever you're using so I can steer the tech folks in the right direction. And if it's not still happening, all the better. Sometimes things just go weird for a bit but find their way back home...

direwulf

For some reason when the new site switched over my username and password carried over and I can sign in to post. However every time I try and look at my account or profile to change my picture or update information it shows a temporary error message that says:

Temporarily Unavailable
The website that you're trying to reach is having technical difficulties and is currently unavailable.

We are aware of the issue and are working hard to fix it. Thank you for your patience.

Any ideas? This happens on my phone and laptop.

Thanks! :)

:) Thanks for the help!

Dead ticket stubs

I have stubs from the seven (7) shows I attended from 1990 thru 1994. I can send scans to your site if you wish. If so, please provide details on how.

Daytrippin....

dire

are you still having this issue? Sorry I missed it when you posted it.

I just found out, my profile…

I just found out,
my profile doesn't list the shows I attanded anymore
No way to add them.

unable to post or log-in

This has been an issue for a very long time. The site doesn't recognize my password, and when I request a new password, it sends a link to my email address. I click on that, and I get a 'sorry, we're having technical difficulties' response and 'we're working on it' - so, i've never been able to comment (ever) :( Can you please help me solve this issue once and for all? thanks. I am using chrome right now, but I have the same problem with microsoft edge...

and yet

here you are commenting, so something must be working right. If you're having trouble with a different account, send me a PM and we'll figure it out.