• 1,823 replies
    heatherlew
    Default Avatar
    Joined:

    RFK Stadium 1989 Box

    LESS THAN 5000 LEFT

    The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

    ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

    When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

    “RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

    Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

    Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

    For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

Comments

sort by
Recent
Reset
  • stoltzfus
    Joined:
    1/2 step was indeed good
    and opening the 2nd set with Sugaree was good. again...I didn't get to any shows in 89, which is probably why I have sour-grapes face when it comes to the subject. there...I just unclenched my balloon knot... y'all be cool, Spacebrother.
  • SPACEBROTHER
    Joined:
    RFK '89 highlights
    There are so many more highlights in these shows than "Women Are Smarter", which itself is quite awesome. From the first show you have a Mississippi Half-Step that's amazing. Far From Me may be the best version performed (check out Jerry's over-the-top solo!), Cassidy soars, Friend of the Devil grooves nicely. Ship of Fools is picture perfect. Estimated > Eye's transcends. Great Mr fantasy. Black Peter is primo plus Bruce sitting in on a couple. Top notch Dead right there. The second night is even better. The rockin' double opener of Hell In A Bucket and Cold Rain and Snow get get the party started in style. Tennessee Jed is one of the all time versions. The "then" rare To Lay Me Down is awesome. Truly epic versions of Let It Grow, Terrapin, The Other One > Wharf Rat take this show over the top. Even the Throwing Stones is epic. These shows may have been average for Summer '89, yet the bar was so high on this tour that every note is like Manna from Heaven. You can hear Jerry's enthusiasm and smile through your speakers.
  • stoltzfus
    Joined:
    Y-not
    Call me stoltzfus. Some years ago - never mind how long precisely - having little or no money in my purse, and nothing particular to interest me at home, I thought I would go with a friend a little and see the Grateful part of the world. It is a way I have of driving off the spleen and regulating the circulation. Whenever I find myself growing grim about the mouth; whenever it is a damp, drizzly November in my soul; whenever I find myself involuntarily seeing images of Donald Trump, and bringing up the rear of every funeral I meet; and especially whenever my hypos get such an upper hand of me, that it requires a strong moral principle to prevent me from deliberately stepping into the street, and methodically knocking people's hats off, or "Women Are Smarter" is cited as a concert highlight - then, I account it "high time" to get to my 60s and 70s GD as soon as I can. This is my substitute for pistol and ball. With a philosophical flourish Cato throws himself upon his sword; I quietly take to the first half of the GD's history. There is nothing surprising in this. If they but knew it, almost all men in their degree, some time or other, cherish very nearly the same feelings towards the GD with me.
  • stoltzfus
    Joined:
    Grumpy Grumpkins sez:
    please enjoy GD89. it's just that when "women are smarter" is the highlight, there is something amiss. imho.
  • stoltzfus
    Joined:
    6/10/73, 11/19/72, 9/20/70
    my triptych of wishes.
  • takimoto
    Default Avatar
    Joined:
    RFK
    I am not jumping in for this release ... but hope all of you that do enjoy it! Someone posted a few days ago saying they are saturated on Dead CD's and not a completist and in their view this isn't a "must have". I feel the same way so i'm not jumping in here. Funny, I started buying the releases in mid 90's when they started to come out. At the time I wanted them so that when I was an old man i'd have some high quality Dead music available to me better than the my old bootlegs tapes. I remember getting Hundred Years Hall, Dozin and the early Dick Picks. At the time I was guessing they'd release a new CD or two ever 3 or 4 years so I wanted to get them. I NEVER guessed they would start releasing in such large quantities. Wow, we really are lucky! DaP alone is 4 cd's a year ... sh!t ... I would have never predicted that in early days. Although not a completist, I have been buying most stuff since the mid 90's and have a boat load of Dead CD's so i'm at the point where I sit back buy what I think are the must haves. My favorite years are 69-76 but I do like all Dead and will buy any years if its a solid show. I do really like 89/90 Dead and though some don't like midi I do and don't mind the "different" sound it gives. I like all dead in any year as long as they had their "A" game. I really like Buffalo, CWI and warlocks. I am not familiar with these RFK shows and but the consensus from this board are that these aren't top shelf shows ... so i'll pass. Plus, my wife subscribes to a family iTunes plan so her and the kids can listen to music. Its like $12 a month and sort of over priced to me but since we have the family plan, i'm on it too and they have a ton of Dead options (road trips, dicks picks, veneta, etc) so RFK will probably be on there at some point and I can hear it then. A huge thanks to Dave and Rhino and anyone else who keep cranking out the releases. I don't know of any other fan base that has what we have ... it really is fabulous.
  • neveralull
    Default Avatar
    Joined:
    Bought it anyway
    I wasn't going to buy this set - since it has so many slow songs I don't particularly like (or am sick of)- but on the other hand, maybe better "dead-heads" than mine seem to be enthusiastic about it. I did like the version of "Man Smart, Woman Smarter" with Bruce Hornsby. I'd hate to wait until it sells out, then regret not having it. So I put my order in just now.
  • Craysee1
    Default Avatar
    Joined:
    2 shows for 70 bucks shipped?
    jeez. This stuff is getting expensive. did I miss something? What do we know about packaging and what's included?
  • Ziffle
    Default Avatar
    Joined:
    alac - formats
    I keep most of my higher resolution music as uncompressed AIFF files. I do not use WAV, because it does not store metadata (AIFF does). I keep all of my CD or DAT quality files as lossless ALAC. By higher res I mean 24/88.2 kHz or better. Modern hardware decodes lossless files up to 24/48kHz perfectly. I have noticed some very slight loss of quality when playing back ALAC high res (especially 192k) files. I have had some (very few) 24/192kHz files that would not play back from a lossless compressed format. As a rule, I keep higher res as uncompressed AIFF (or could be WAV, but the files do not store metadata or cover art). I do not believe that FLAC was intended to be a playback format, just storage, although that is one of those subjects that audio enthusiasts debate endlessly. By the way, the Garcia 9 (1974 Keystone) is available as an 88.2 kHz download, it is a lovely analog Betty board, full of warmth. One of those joyful, relaxed recordings, close your eyes and you are there. And yes, I decompressed to AIFF.
  • JimInMD
    Joined:
    Bolo
    Great to see you back in your old treads. That pic suites you. Hey.. since nobody's listening, and its late. Any heads up on the next release? I hear its another 4 track remastered spring 1968. Or did I hear that in a dream. Speaking of dreams.. epic times in the mountains East. Holy Moly.. Times are good. Which brings me to the real reason I am writing.. Ooops.. who's that knocking at my door at this hour? Cleaning up.. the woman that shares my house had friends over this afternoon for lunch. I was working upstairs.. Just came home from my own night out and found three bottles of wine that they drank.. one (which I said no go) was ..well.. I'm too sad to even mention the name or how much it cost me. argh... they probably would have been happier with a $6 rose.
user picture
Default Avatar

Member for

7 years 8 months

RFK Stadium 1989 Box

LESS THAN 5000 LEFT

The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

“RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

user picture

Member for

7 years 7 months
Permalink

Got in for the 2nd night at the Wang! (Shut out for the 1st night).
user picture

Member for

17 years
Permalink

would anyone be able to do me a big favor and pm me the individual artwork for this box set? the Lincoln and Washington artwork? I had it something went wrong and lost it. apparently on ITunes you have to add the artwork after the whole cd is done ripping. that's how I lost it.
user picture

Member for

17 years
Permalink

nevermind! I fixed it! just click and drag the image to a new folder from ITunes. didn't think you could do that.
user picture
Default Avatar

Member for

12 years 9 months
Permalink

Can someone PM me an actual Customer Service #, to talk to someone, if such a thing actually exists? I am over a month out waiting for a replacement disc on an item that is not sold out. Seriously, WTF? So sad how customer service is basically dead here now, despite the real good efforts of a few.
user picture

Member for

9 years 10 months
Permalink

No, I am sorry, I don't know how to go about contacting someone to talk to about an issue. I tried unsuccessfully myself earlier in the year. It seems to be one of the downsides of technological advances that contact between humans has been downgraded. There have been a number of instances this year where I have tried to contact someone by phone-only to find that it is no longer possible. Or that it takes forever to get through. Music wise I have just finished listening to The Allman Brothers live at A&R Studios 26th August 1971. What an incredible show! It starts off with a number of shorter but perfectly played blues numbers, before stretching out more on Elizabeth Reed and the Soul Serenade jam at the end. My copy is unofficial, and I am seriously contemplating getting the remastered version as an upgrade. Dead wise I am listening to the farewell box from Winterland October 1974. All 5 cds are superb, but it feels a bit as though the shows suffered from an earlier releasing policy. Should these shows be released now, they would surely be done so in their entirety in a suitably expansive (and expensive) box set. There's still time!
user picture
Default Avatar

Member for

12 years 7 months
Permalink

I ordered the RFK box w/this #, so hopefully it's still valid: 1-800-440-8025 I hope this helps resolve your issue(s).
user picture

Member for

8 years 8 months
Permalink

drrhino@wmgcustomerservice.com Don’t waste your time with customer service, go directly to Dr. Rhino. Keep in mind that it took 5 months for replacement 5-5-77 CD2’s from GSTL even though the AME was available.
user picture

Member for

17 years
Permalink

Also came through for me on a May 1977: GSTL New Haven Folio. Mine came smushed.
user picture

Member for

17 years
Permalink

containing a serious Fire On the Mountain and one of the few Reuben & Cherise's makes for a interesting and unique tape.
user picture
Default Avatar

Member for

11 years 8 months
Permalink

Johnny here! It's been awhile since I've posted and I hope all you Dead.Net folks are doing well and having a wonderful holiday season! This RFK Box is typical summer 89 which is to say pretty damn good. The only week moment for me is the Throwing Stones I love this song and the band usually delivers, but they don't seem to really smoke the jam on this one. It's not terrible, but it's not killer either. Anyhow, happy holidays gang!
user picture
Default Avatar

Member for

11 years 8 months
Permalink

Having a few cold ones and playing the 5/16/81 Cornell show from 30 Trips. Smoking stuff, wow!
user picture

Member for

17 years
Permalink

johnny361 found myself singing along to DaP20! today in the car. Just seemed like an '81 type day to me I guess...
user picture
Default Avatar

Member for

12 years 9 months
Permalink

Much appreciated. I had a terrible time with the 30 Trips box (months to rectify). GSTL had two messed up discs and got replaced fairly quickly. This is another CS disaster from Rhino/Dead.
user picture

Member for

14 years 9 months
Permalink

Jusr realized I posted this on the wrong board...anyway: Not sure if anyone brought this up before, but right at the beginning of the jam in Cassidy, Bob plays the riff from Land of a 1,000 Dances. Does it twice in unison with the melody, then once more but harmonized. Nice stuff!
user picture

Member for

17 years 1 month
Permalink

has a pretty nice Stella Blue
user picture

Member for

9 years 7 months
Permalink

Kyle you give me hope that there are others who still mine and enjoy shows across the 90's era; I've picked up on a few of your references myself and fell down some rabbit holes... Understanding that Jerry was on the downswing vocally and perhaps other ways, these were all still GD shows, and I feel there is something to offer in there for the majority of them (at least that I have heard). Case in point - I revisited the 30 Trips show from 10/1/94, and man, that has some fantastic moments and the playing is inspired. The Help>Slip>Franklin's opener is H - O - T; a tight Althea, and perhaps the best song of the show in So Many Roads - listening to that one last night LITERALLY brought a tear to my eye at the end/refrain - Jerry just lets is all out in the vocals and the place goes absolutely nuts. Second set Scarlet>Fire, Saint>Terrapin?? Then another fantastic energized ballad in Stella Blue. What a show. And, I really enjoy Jerry's tone at that point in time. All in all, good stuff and my hope is that there remains steadfast respect and enjoyment of these years for those willing to give them a chance. Happy Holidays, All. Sixtus
user picture

Member for

9 years 10 months
Permalink

I agree that the band played a lot of great music in the 90s. But for me, its not necessarily in the places you would expect. When I saw them in 1990, one of the best moments-and I can still remember it clearly - was Jerry singing "Black Peter". I was quite close to him, and I could see, as well as hear, the passion and commitment of his delivery. It was very moving-not exactly party music, but so deep and emotional. I can't imagine he would have been able to perform this song so effectively during the 1970s. Another great song that night-29th October 1990, was "Row Jimmy"-hardly one of my favourite songs, but this version, this night, was really involving. The jams were okay-but the slower songs seemed truer somehow. Anyway-happy holidays to one and all.
user picture

Member for

17 years
Permalink

oh man, there's so many gems one can find in the fall '94 shows if one wishes to look. the whole Boston Garden run is a great listen. and the Madison Square Garden run of fall 94 as well. 3/3/92 as a whole is a pretty good show and is a '90's show i'd like to see released.
user picture

Member for

11 years 1 month
Permalink

The attraction for me in listening to those 90's shows is the ridiculously large repertoire. My spreadsheet counts (your mileage may vary) 58 different songs performed during Europe '72, 64 during spring '77, and 125 during spring '90. 125!!! Pick two back-to-back shows from '72 and you pretty much heard everything they had and many songs twice. Pick two from '90 and it's "darn I wanted to hear such-and-such" with zero repeats. Granted, pick any one song from '72 and it's somewhat 'better' than any one song from '90. But that's not why I still listen after all these decades.
user picture
Default Avatar

Member for

16 years 9 months
Permalink

Thinking back to 78-79-80 Jerry played comparatively few tunes after the drums, but he consistently performed at knockout level in that stretch. Four or five shows into '79, I can remember eventually not caring that there might be no more Morning Dew. In Spring '80, I was overjoyed to hear the Dew (Nassau), but most nights for the next 15 years I was expecting to be slayed in the home stretch by Wharf Rat or Stella Blue or Black Peter. No problem.
user picture

Member for

8 years 8 months
Permalink

Generally, you could do a 3-night run and not get a repeat. The 3-night run at Omni ‘93 only repeated Lazy River Road which was a new song and needed to be broken in. Happy Holidays (and pending polar vortex for those east of the Rockies).
user picture

Member for

17 years
Permalink

....can't recall one in any of the Vegas runs. Hit every show. Man, that's starting to feel like a long time ago.
user picture

Member for

9 years 7 months
Permalink

Yes! Your assessment is one of the reasons I also really enjoy the later era - so many songs available, so many ways the sets could go. Admittedly certain songs seemed to be more or less locked into their relative slots, but when they ventured outside of that and also changed up the song selection in general, it was usually a treat. Not to mention, the GD are like, also the greatest cover band of all time. So many covers, especially in later years - for better or worse, but I pretty much enjoyed them all, till the end. Keeps me on my toes. Glad to see the love. Sixtus
user picture

Member for

13 years
Permalink

ah.. the often maligned Row Jimmy. Nice Row Jimmy reference daverock. It's always been a favorite of mine and apparently Garcia's as well. He is quoted as saying he loved to play that song. I get out in my boat on a good year perhaps 100 times.. we use the word paddle here, not row but it resonates for me nonetheless. Row Jimmy always had a familiar ring.. a humble little song, grass shack nailed to a pine wood floor.. almost like it was written about me, Row JimmyInMD? :D It's one of those songs where the jams just flow almost without effort from the words and melody and melt into the theme of the song. I especially like some of the 73/74 slide renditions. My mom calls me Jimmy.. except when she's pissed.. then it's James (loudly, insert middle name for added emphasis) and out comes the singular, pointing index finger.. and wham.. I'm in deep shit trouble and written completely out of the will, yet again. :D The oft maligned Row Jimmy..
user picture

Member for

17 years
Permalink

I was surprised to learn this was one of Billy's favorite songs to play as well. I tend toward the 1977 versions...4-27-77 is a one really good version I remember. That tape sounded so good back in the day. Both sets!
user picture

Member for

13 years
Permalink

This one? Yes.. indeed. I was remiss to not include 1977. Wilfred.. you've never made the naughty list here.
user picture

Member for

17 years
Permalink

Check out how into it the band is on this one, especially Jerry, Billy and Mickey. They simply come together on this one. Check out the Sugaree and Terrapin>Morning Dew from this show, too. This is really good! Thanks for posting it, Jim!
user picture

Member for

6 years 8 months
Permalink

This box set has drawn some negative responses here and I'd like to address the points I've seen so far. 1) Brent calls his ex a bitch and uses the f word. Yep, I get it. It's pretty negative for a Dead vibe, and we all want to have a fun trip. But it's literally 1 second of the first disc. And it's art. Brent was working through his issues. Get over it. The Dead were ok with it; maybe we can all try a little harder. 2) Brent sucks. Yep, I get it. Brent is a poor man's Michael McDonald (I lifted that from somewhere else). But really, he doesn't suck. Brent and Jerry work really well together. Brent's keys are great. He knows when to play and when to back off (check out his work in Cassidy). If you're hung up on Brent, check out what Phil is doing. Or Jerry. Or Bobby. Or Billy or Mickey. Brent was a really tasteful musician. I didn't like him at first, but he's grown on me and my respect for him grows with each listen. 3) The set list sucks. Have you ever heard someone say "don't judge a Dead show by the set list"? I rest my case. 4) These two shows were weak shows in this tour. OK you got me on this one. I can't compare these shows with the rest of that tour. I wasn't there and I haven't heard what's out there on audience tapes. But what I can say is that this box sounds fantastic. The Dead are *on*. They're on fire. Are these standout shows from that tour? I have no idea, and I don't care. They sound great, and it's a pleasure to hear it mixed and mastered on this release.
user picture

Member for

7 years 4 months
Permalink

Listening to the sublime Dick's Picks Vol. 14, watching Packers/Vikings. Nursing a Tito's and soda, cradling a dry 1960's Les Paul goldtop. Life is good. Happy and excited for the upcoming 1971 release, like all the rest. Cheers! \m/
user picture

Member for

8 years 9 months
Permalink

Your post on this box set is spot on. I've listened to both shows a couple of times and they seemed great to me, some really good latter day dead.
user picture

Member for

6 years 8 months
Permalink

I feel like the animosity toward this release is about late Dead vs. early Dead. I'm not going to evangilize late Dead, but I will evangilize both the musicianship and the production of this release. This box set sounds absolutely amazing. I got on the bus pretty late; Without a Net was my introduction. So call me a post-touch-head. It blows me away that these 24 track recordings exist and that we're fortunate enough to hear them mixed and mastered. Keep them coming; I will buy each and every one.
user picture

Member for

14 years 9 months
Permalink

A Merry Christmas
user picture
Default Avatar

Member for

12 years 9 months
Permalink

Well, after waiting for 6 weeks to get a replacement disc, and being told by some guy named Mac at customer service that a replacement was 1 week away, I finally got thru to someone who authorized a refund for me on this set. Horrible customer service now. Sad. Lady today was nice. I am officially buying all my Grateful Dead music elsewhere unless it is specific only to Dead.net. I am willing to pay $5-$10 extra to not have to deal with the frequently defective products and awful customer service that results. I'd encourage others to follow suit when you can. The hassle here is no longer worth it to me.
user picture

Member for

17 years
Permalink

3 Newcastle beers left from Christmas. going to finish up 11/10/85 had to quit in the middle of it due to Christmas festivities. and possibly 5/10/72 for the first time it has to be good right? 4/11/72 New Castle, ENG was pretty good last nite.
user picture

Member for

9 years 4 months
Permalink

I've also had some defective CDs but never had a problem getting a replacement. I'm guessing you never were put in touch with Dr Rhino? I've never known him to not come through. I'm not sure how boycotting the site would work. you will spend a lot more than 10 bucks on ebay getting Dave's Picks and box sets. Plus there's there general philosophy that funding the machine keeps the new releases coming indefinitely. I buy all of the releases, whether I want them or not just to support the machine. Now granted I WANT most of the releases anyway but for example I bought this RFK set just to play my part in keeping the machine Truckin'. Cuz it's still worth the headache of the occasional defect or customer service issue.
user picture

Member for

13 years
Permalink

This issue seems to dog many here. Not sure why its so difficult and why the defect rate is so high.. Like Minus said, get a hold of the good doctor (Dr.Rhino@Rhino.com) or PM MaryE here. That usually works. Happy holidays all, we are on the downward slide to the New Year.
user picture

Member for

17 years 1 month
Permalink

Anecdotally it does seem rather high. While rearranging my collection shelf today, I just noticed a rip in the paper covering of the outer box portion of my RFK box. It's doubtful I will press the issue this time, although I'm tempted. It may well have been damaged in transit. These came in an padded envelope this time, right? In hindsight, maybe not the best idea for them to leave them in there to flop about and prone to smushing.
user picture

Member for

7 years 7 months
Permalink

I have purchased every DP, every RT, every DaP. & every CD box set minus Filmore '69. I have never had a defective product. I have had some incredibly poor customer service on more than 1 occasion. On the other hand, the one time I called to complain that I didn't get my DaP bonus disk I got my replacement immediately. (I was mistaken on that occasion & I DID indeed get that bonus disk originally [I'm just a dummy]). Sometimes you get Bear and sometimes Bear gets you ♡
user picture

Member for

13 years
Permalink

...sometimes the bear gets you. So true.
user picture
Default Avatar

Member for

16 years 2 months
Permalink

Actually quite the opposite is most likely the case. The worst release recently was GSTL and that was a couple of dozen issues. Which translates into less than 1%. Compare that to software with constant bugs, cars that need recalls numbering in the hundreds of thousands etc.etc. and Rhino does a damn good job. I can't speak to their customer service since in all my purchases which is everything I've never had a problem which again anecdotally goes to the quality of the product. If their customer service is as bad as the few who have had problems then they need to fix it. In this area there may be some validity to the complaints if you look at the problems they have with their website when there's a new release. Then there's the complaints about not getting a show on the release date. It's the release date not the date you get it in your hands. Bottom line and this has been said numerous times they do a very good job with their picks and the quality of the release but possibly could step it up a bit when there is a problem. And the consumers could exercise a little patience as to when it gets to them. Thur instead of Tuesday come on if that's the worst life dishes out to you you're doing great
user picture

Member for

8 years 10 months
Permalink

The hired foreign CS phone bank for mundane issues never does a good job fixing actual problems, as they are essentially bound to a script. The dear readers here know how, and should, immediately escalate any problems to Mary and/or Dr. Rhino. They know how to get sh*t done!
user picture

Member for

11 years 1 month
Permalink

I have had a few issues with music showing up late in the past. Once I was contacted by Mac, however, the issues were resolved. The regular customer service people who answer the phone don't always have up-to-date info or can't help much with some issues but Mac is a stand up guy and has always came through for me. Thanks again Mac for all your help, it is much appreciated.
user picture

Member for

7 years 4 months
Permalink

I've owned many thousands of compact discs since they came out in the 1980s. Still buy them and they are the primary medium for music. I like a little artwork, but can't have 10,000 record albums in my home though it would be cool. They sound fine to my ears. After I burn them into iTunes they go into the vault and stay clean. If any is needed for the car, burn a copy. And, a natural backup in case all the electronic shit crashes. Computers, I can't count on 'em. A computer can't bet on sports and won't touch a drink, and you can't trust a man who refuses to do either. In all this time, maybe twice - and maybe, exactly only once, I can't clearly remember - has a factory-made disc not played, had a skip or electronic noise on it or whatever. I have ham-handedly cracked a couple trying to get them out of their holders, but this is remedied by returning to seller and falsely claiming it arrived like that. It almost seems like the Rhino Dead releases are plagued, judging by the number of issues evermore posted around here. But of course these people, you, Dead freaks, obsess over every aspect of this band so nearly all incidences are reported, about 900% higher than the general population. I understand music not playing, but to think cracked case or torn sleeve or something is like a life-impacting issue seems ridiculous. I leave my guitars out and sometimes kids put greasy hands on them or one falls off couch. The cars are a few years old, and I wash and interior clean them intermittently, but clearly they show signs of wear. Bought that $100 Jimmy Page coffee table book a couple years ago. It arrived damaged from UPS or whatever, in that the box was gnashed and front cover has a pronounced 1" divot in it. So what? I kept it. Why produce the waste of sending back to get a perfect one, only to freak out then when someone smears page or drink spills on it. Favourite shoes are 20, 25 year-old pair Doc Marten boots. Don't care no one wears them anymore, they show the character a human face does, decades of experiences written across them. Though scuffed, they display gravitas that can only be earned. When I see store-bought "distressed" jeans and such, I recoil in horror. Like with a person, one can spot a "fake" pair of jeans or baseball cap a mile away. I know people who own guitars that will hardly let you lay eyes or breathe on them and gasp when they're handled. It reminds me of folks who used to (do they still?) put clear plastic slipcovers on their sofa cushions! This kind of struggle to maintain a level of perfect newness with material items has to be a clear tell of insanity and impending dementia. Been listening to a lot of great Al Di Meola guitar today, on shuffle. From acoustic gypsy music to jazz-fusion wailing, an amazingly coherent tasteful body of work. Check out Al, your local public library should have a few cd's you can rent for free.
user picture

Member for

13 years 8 months
Permalink

This weekend has been my third listening to this box. I gotta say, I'm glad it was released and look forward to other 24 track recordings. This box sounds great. Very up on-it performances. If these were the weak shows, I can't wait to hear the better ones on this tour get the full Norman. Thanks to all who make this discussion always so interesting and informative. I wish everyone a fine, fine new year with many new GD releases. Scott
user picture

Member for

6 years 7 months
Permalink

All I really got out of your post is that you're a slob who doesn't take care of his stuff, and that you contribute to inflated consumer costs by returning merchandise you've broken. You're without a doubt the guy who damaged the irreplaceable knick-knack at the party without telling the host, as well as the kid who broke his friends' toys without owning up to it. And I'm sure if the cost of the Jimmy Page book exceeded x number of dollars, you would have sent it back for one without a dent (assuming of course, the dent resulted from something you did).
product sku
081227934118
Product Magento URL
https://store.dead.net/music/rfk-stadium-1989.html