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    heatherlew
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    RFK Stadium 1989 Box

    LESS THAN 5000 LEFT

    The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

    ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

    When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

    “RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

    Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

    Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

    For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

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  • Strider 808808
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    LTD
    My friends and I were driving to Springfield (March 1973) in my dads Dodge Charger brougham LTD. We were so ripped my friend re read brougham as "brew ha mobile ". It was also an LTD (limited). When the rubber hits the road, it's all limited baby. The movie was quite good. Was reminded how good Brent was. Attack mode on the keys. Must have been one intense human being. Neal Cassady didn't die, he just stole another body.
  • NCDead
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    MUATM
    After seeing this I can't wait for the new box. I also do not understand why movie theaters can not figure these things out. If you go to an action film them sound is blasted, but last night it was very low and hollow. My theater did not sound like they had anything but the front speakers playing and the low end was non-existent.
  • mbarilla
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    "You can't go back ~ and you can't stand still"
    https://archive.org/details/gd1985-08-30.sbd.serafin.32799.sbeok.flac16…
  • el_pablo65
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    You Might Also Like
    The muther flaming video disks! C'mon GDM, we know you have them. I just lined up and paid to see one on a theater screen. I cannot imagine why they couldn't just add those in and charge us another $100. I guess I'll have to depend on the youtube pirates to find these and load them up. Don't get me wrong, I paid for the box, I just don't know why they don't want to take all of my money...
  • mbarilla
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    Mickey and Billy FUCKING ROCK !!!!!
    the band did what they did. take it or leave it the lineups change and so did what was going on off stage. 1965 - 1995 thats a lot of time people want it to stay the same or when they found to be the best. that is not how life works "The wheel is turning and you can't slow down You can't let go and you can't hold on You can't go back and you can't stand still If the thunder don't get you then the lightning will ...
  • Jason Wilder
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    3 Thoughts
    First, I ennjoyed the watch party last night. Saw some familiar faces I hadn't seen in far too long. That is the point, yes? Second, I generally favor more releases from 1989, so I'm glad on that score. Third, however, this is not one I would have chosen. The RFK shows are the worst of July 1989 by a rather large margin. The Alpine shows (all 3) are far superior. As are both Giants Stadium shows, Sullivan Stadium, JFK, Rich Stadium, & Deer Creek. Not to mention the Shorline shows from late June & the Cal Expo shows from early August (Hey Pocky > Playin > Rider > Terrapin one night & Truckin > Wang Dang > Crazy Fingers > Cumberland > Eyes the night prior). I think those picking the releases focus too much on the quality of the recording rather than the quality of the performance. These are average shows in every way save for the brief cameo by Hornsby.
  • Jmich
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    MUATM sound
    We too had sound problems at the start (sounded very quiet and muffled) but they figured it out quickly and cranked it to 11! Overall I thought it was a good show and the crowd was really vibing well. Can't wait for the release in November!
  • Roguedeadguy
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    Drumming
    Really cool analysis on the "two drummer" problem. That's the type of thing I keep coming back to these threads for. Usually when I listen, I'm too spellbound by Jerry and Phil to notice nuances about the drumming like that. I'm going to have to do a side by side track comparison and see for myself. I picked up a big DVD set called "All the Years Combine" recently. I popped in "Truckin Up to Buffalo" last night because I couldn't make it out to the movie. During the Drums sequence, Mickey grabbed this thing that looked a giant air filter, and was banging on it with something that looked like a glowstick crowbar. What is that? It didn't sound as weird as it looked. Cool sequence regardless. Someone awhile ago said that the Drums / Space sequence is a lot cooler seeing it than just hearing it. After watching that video last night I have to agree. MOAR DVDS!
  • reric
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    Thanks! .....DVDs please
    My wife & I had a blast watching the show last night. We both love watching the band play. It's cool how many nuances and random moments you catch when you can watch them do their thing. It definitely adds to the experience. Jerry's grin is worth the price of admission alone! I'm one of those folks who buys everything that's released and I've already ordered this box set, so I'm hoping this doesn't come off too whiny. PLEASE consider releasing more DVDs because they are so fun to pop in and watch. VFTV IV, Downhill From Here, New Year's '78, and Sunshine Daydream are a few personal favorites. With all the shows that have been in the theaters, I'd think they could be easily released as DVDs. I think I remember reading there are licensing issues with the incredibly killer Europe '72 Beat Club performance, so that's understandable. Anyway, still very grateful to be able to see the band at least once a year and on a big screen with great sound, no less. Thank you to the powers that be for getting this stuff out to us and please consider releasing more DVDs if possible.
  • daverock
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    Dschian-Mickey Harts roles
    Your opinions chime pretty closely with how I perceive Mickeys impact on the band. He added so much during his first tenure, from September 1967 to February 1971-they were basically a different band after he joined-incredibly powerful and innovative. I think there was a bit of a lull in creativity during 1971-up until when Keith joined in October. And this to me-from October 1971 until October 1974 is the second-and best-great era for The Dead. Simply countless incredible concerts and jams that I don't think I will ever tire of listening to. No one in so called "rock" music comes close to the agility and dexterity they showed in their jams during this era. And they occurred in virtually every concert I have heard during these years. I can remember reading once that there were uneven concerts during the 1972 European tour-I have heard all of them, and I have yet to hear one. Unfortunately-to me-it all went dramatically down hill when Mickey re joined-for all the reasons you mention. Sure, there were good shows-but on the whole the magic had gone. Occasionally I enjoy listening to a post 1974 show-I played the October 1989 show from 30 Trips a few days ago, and enjoyed the second set jam there-sounded a bit like new age music to me-but in no way was it in the same class as the space jams in the pre 74 shows. Post 1974 shows have been grossly over represented in official releases-especially recently. I think they were okay at the time-and even more so if you were actually there. I only saw the Dead in two years-both in London in 1981 and 1990. So I would be interested if shows from one of those three runs were released. But listening objectively-from a purely musical point of view-none of the shows I saw hold a candle to any of the shows they played in England in 1972. The best release this year, again, this is purely subjective, has been the 1971 box set of dubious provenance that came out about 8 moths ago. 7 complete shows from July 1971-December 1971-FM sound-no in depth liner notes-just solid gold all the way through. And very inexpensive.
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RFK Stadium 1989 Box

LESS THAN 5000 LEFT

The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

“RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

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Got in for the 2nd night at the Wang! (Shut out for the 1st night).
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would anyone be able to do me a big favor and pm me the individual artwork for this box set? the Lincoln and Washington artwork? I had it something went wrong and lost it. apparently on ITunes you have to add the artwork after the whole cd is done ripping. that's how I lost it.
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nevermind! I fixed it! just click and drag the image to a new folder from ITunes. didn't think you could do that.
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Can someone PM me an actual Customer Service #, to talk to someone, if such a thing actually exists? I am over a month out waiting for a replacement disc on an item that is not sold out. Seriously, WTF? So sad how customer service is basically dead here now, despite the real good efforts of a few.
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No, I am sorry, I don't know how to go about contacting someone to talk to about an issue. I tried unsuccessfully myself earlier in the year. It seems to be one of the downsides of technological advances that contact between humans has been downgraded. There have been a number of instances this year where I have tried to contact someone by phone-only to find that it is no longer possible. Or that it takes forever to get through. Music wise I have just finished listening to The Allman Brothers live at A&R Studios 26th August 1971. What an incredible show! It starts off with a number of shorter but perfectly played blues numbers, before stretching out more on Elizabeth Reed and the Soul Serenade jam at the end. My copy is unofficial, and I am seriously contemplating getting the remastered version as an upgrade. Dead wise I am listening to the farewell box from Winterland October 1974. All 5 cds are superb, but it feels a bit as though the shows suffered from an earlier releasing policy. Should these shows be released now, they would surely be done so in their entirety in a suitably expansive (and expensive) box set. There's still time!
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I ordered the RFK box w/this #, so hopefully it's still valid: 1-800-440-8025 I hope this helps resolve your issue(s).
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drrhino@wmgcustomerservice.com Don’t waste your time with customer service, go directly to Dr. Rhino. Keep in mind that it took 5 months for replacement 5-5-77 CD2’s from GSTL even though the AME was available.
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Also came through for me on a May 1977: GSTL New Haven Folio. Mine came smushed.
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containing a serious Fire On the Mountain and one of the few Reuben & Cherise's makes for a interesting and unique tape.
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Johnny here! It's been awhile since I've posted and I hope all you Dead.Net folks are doing well and having a wonderful holiday season! This RFK Box is typical summer 89 which is to say pretty damn good. The only week moment for me is the Throwing Stones I love this song and the band usually delivers, but they don't seem to really smoke the jam on this one. It's not terrible, but it's not killer either. Anyhow, happy holidays gang!
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Having a few cold ones and playing the 5/16/81 Cornell show from 30 Trips. Smoking stuff, wow!
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johnny361 found myself singing along to DaP20! today in the car. Just seemed like an '81 type day to me I guess...
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Much appreciated. I had a terrible time with the 30 Trips box (months to rectify). GSTL had two messed up discs and got replaced fairly quickly. This is another CS disaster from Rhino/Dead.
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Jusr realized I posted this on the wrong board...anyway: Not sure if anyone brought this up before, but right at the beginning of the jam in Cassidy, Bob plays the riff from Land of a 1,000 Dances. Does it twice in unison with the melody, then once more but harmonized. Nice stuff!
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has a pretty nice Stella Blue
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Kyle you give me hope that there are others who still mine and enjoy shows across the 90's era; I've picked up on a few of your references myself and fell down some rabbit holes... Understanding that Jerry was on the downswing vocally and perhaps other ways, these were all still GD shows, and I feel there is something to offer in there for the majority of them (at least that I have heard). Case in point - I revisited the 30 Trips show from 10/1/94, and man, that has some fantastic moments and the playing is inspired. The Help>Slip>Franklin's opener is H - O - T; a tight Althea, and perhaps the best song of the show in So Many Roads - listening to that one last night LITERALLY brought a tear to my eye at the end/refrain - Jerry just lets is all out in the vocals and the place goes absolutely nuts. Second set Scarlet>Fire, Saint>Terrapin?? Then another fantastic energized ballad in Stella Blue. What a show. And, I really enjoy Jerry's tone at that point in time. All in all, good stuff and my hope is that there remains steadfast respect and enjoyment of these years for those willing to give them a chance. Happy Holidays, All. Sixtus
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I agree that the band played a lot of great music in the 90s. But for me, its not necessarily in the places you would expect. When I saw them in 1990, one of the best moments-and I can still remember it clearly - was Jerry singing "Black Peter". I was quite close to him, and I could see, as well as hear, the passion and commitment of his delivery. It was very moving-not exactly party music, but so deep and emotional. I can't imagine he would have been able to perform this song so effectively during the 1970s. Another great song that night-29th October 1990, was "Row Jimmy"-hardly one of my favourite songs, but this version, this night, was really involving. The jams were okay-but the slower songs seemed truer somehow. Anyway-happy holidays to one and all.
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oh man, there's so many gems one can find in the fall '94 shows if one wishes to look. the whole Boston Garden run is a great listen. and the Madison Square Garden run of fall 94 as well. 3/3/92 as a whole is a pretty good show and is a '90's show i'd like to see released.
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The attraction for me in listening to those 90's shows is the ridiculously large repertoire. My spreadsheet counts (your mileage may vary) 58 different songs performed during Europe '72, 64 during spring '77, and 125 during spring '90. 125!!! Pick two back-to-back shows from '72 and you pretty much heard everything they had and many songs twice. Pick two from '90 and it's "darn I wanted to hear such-and-such" with zero repeats. Granted, pick any one song from '72 and it's somewhat 'better' than any one song from '90. But that's not why I still listen after all these decades.
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Thinking back to 78-79-80 Jerry played comparatively few tunes after the drums, but he consistently performed at knockout level in that stretch. Four or five shows into '79, I can remember eventually not caring that there might be no more Morning Dew. In Spring '80, I was overjoyed to hear the Dew (Nassau), but most nights for the next 15 years I was expecting to be slayed in the home stretch by Wharf Rat or Stella Blue or Black Peter. No problem.
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Generally, you could do a 3-night run and not get a repeat. The 3-night run at Omni ‘93 only repeated Lazy River Road which was a new song and needed to be broken in. Happy Holidays (and pending polar vortex for those east of the Rockies).
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....can't recall one in any of the Vegas runs. Hit every show. Man, that's starting to feel like a long time ago.
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Yes! Your assessment is one of the reasons I also really enjoy the later era - so many songs available, so many ways the sets could go. Admittedly certain songs seemed to be more or less locked into their relative slots, but when they ventured outside of that and also changed up the song selection in general, it was usually a treat. Not to mention, the GD are like, also the greatest cover band of all time. So many covers, especially in later years - for better or worse, but I pretty much enjoyed them all, till the end. Keeps me on my toes. Glad to see the love. Sixtus
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ah.. the often maligned Row Jimmy. Nice Row Jimmy reference daverock. It's always been a favorite of mine and apparently Garcia's as well. He is quoted as saying he loved to play that song. I get out in my boat on a good year perhaps 100 times.. we use the word paddle here, not row but it resonates for me nonetheless. Row Jimmy always had a familiar ring.. a humble little song, grass shack nailed to a pine wood floor.. almost like it was written about me, Row JimmyInMD? :D It's one of those songs where the jams just flow almost without effort from the words and melody and melt into the theme of the song. I especially like some of the 73/74 slide renditions. My mom calls me Jimmy.. except when she's pissed.. then it's James (loudly, insert middle name for added emphasis) and out comes the singular, pointing index finger.. and wham.. I'm in deep shit trouble and written completely out of the will, yet again. :D The oft maligned Row Jimmy..
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I was surprised to learn this was one of Billy's favorite songs to play as well. I tend toward the 1977 versions...4-27-77 is a one really good version I remember. That tape sounded so good back in the day. Both sets!
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This one? Yes.. indeed. I was remiss to not include 1977. Wilfred.. you've never made the naughty list here.
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Check out how into it the band is on this one, especially Jerry, Billy and Mickey. They simply come together on this one. Check out the Sugaree and Terrapin>Morning Dew from this show, too. This is really good! Thanks for posting it, Jim!
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This box set has drawn some negative responses here and I'd like to address the points I've seen so far. 1) Brent calls his ex a bitch and uses the f word. Yep, I get it. It's pretty negative for a Dead vibe, and we all want to have a fun trip. But it's literally 1 second of the first disc. And it's art. Brent was working through his issues. Get over it. The Dead were ok with it; maybe we can all try a little harder. 2) Brent sucks. Yep, I get it. Brent is a poor man's Michael McDonald (I lifted that from somewhere else). But really, he doesn't suck. Brent and Jerry work really well together. Brent's keys are great. He knows when to play and when to back off (check out his work in Cassidy). If you're hung up on Brent, check out what Phil is doing. Or Jerry. Or Bobby. Or Billy or Mickey. Brent was a really tasteful musician. I didn't like him at first, but he's grown on me and my respect for him grows with each listen. 3) The set list sucks. Have you ever heard someone say "don't judge a Dead show by the set list"? I rest my case. 4) These two shows were weak shows in this tour. OK you got me on this one. I can't compare these shows with the rest of that tour. I wasn't there and I haven't heard what's out there on audience tapes. But what I can say is that this box sounds fantastic. The Dead are *on*. They're on fire. Are these standout shows from that tour? I have no idea, and I don't care. They sound great, and it's a pleasure to hear it mixed and mastered on this release.
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Listening to the sublime Dick's Picks Vol. 14, watching Packers/Vikings. Nursing a Tito's and soda, cradling a dry 1960's Les Paul goldtop. Life is good. Happy and excited for the upcoming 1971 release, like all the rest. Cheers! \m/
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Your post on this box set is spot on. I've listened to both shows a couple of times and they seemed great to me, some really good latter day dead.
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I feel like the animosity toward this release is about late Dead vs. early Dead. I'm not going to evangilize late Dead, but I will evangilize both the musicianship and the production of this release. This box set sounds absolutely amazing. I got on the bus pretty late; Without a Net was my introduction. So call me a post-touch-head. It blows me away that these 24 track recordings exist and that we're fortunate enough to hear them mixed and mastered. Keep them coming; I will buy each and every one.
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A Merry Christmas
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Well, after waiting for 6 weeks to get a replacement disc, and being told by some guy named Mac at customer service that a replacement was 1 week away, I finally got thru to someone who authorized a refund for me on this set. Horrible customer service now. Sad. Lady today was nice. I am officially buying all my Grateful Dead music elsewhere unless it is specific only to Dead.net. I am willing to pay $5-$10 extra to not have to deal with the frequently defective products and awful customer service that results. I'd encourage others to follow suit when you can. The hassle here is no longer worth it to me.
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3 Newcastle beers left from Christmas. going to finish up 11/10/85 had to quit in the middle of it due to Christmas festivities. and possibly 5/10/72 for the first time it has to be good right? 4/11/72 New Castle, ENG was pretty good last nite.
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I've also had some defective CDs but never had a problem getting a replacement. I'm guessing you never were put in touch with Dr Rhino? I've never known him to not come through. I'm not sure how boycotting the site would work. you will spend a lot more than 10 bucks on ebay getting Dave's Picks and box sets. Plus there's there general philosophy that funding the machine keeps the new releases coming indefinitely. I buy all of the releases, whether I want them or not just to support the machine. Now granted I WANT most of the releases anyway but for example I bought this RFK set just to play my part in keeping the machine Truckin'. Cuz it's still worth the headache of the occasional defect or customer service issue.
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This issue seems to dog many here. Not sure why its so difficult and why the defect rate is so high.. Like Minus said, get a hold of the good doctor (Dr.Rhino@Rhino.com) or PM MaryE here. That usually works. Happy holidays all, we are on the downward slide to the New Year.
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Anecdotally it does seem rather high. While rearranging my collection shelf today, I just noticed a rip in the paper covering of the outer box portion of my RFK box. It's doubtful I will press the issue this time, although I'm tempted. It may well have been damaged in transit. These came in an padded envelope this time, right? In hindsight, maybe not the best idea for them to leave them in there to flop about and prone to smushing.
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I have purchased every DP, every RT, every DaP. & every CD box set minus Filmore '69. I have never had a defective product. I have had some incredibly poor customer service on more than 1 occasion. On the other hand, the one time I called to complain that I didn't get my DaP bonus disk I got my replacement immediately. (I was mistaken on that occasion & I DID indeed get that bonus disk originally [I'm just a dummy]). Sometimes you get Bear and sometimes Bear gets you ♡
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...sometimes the bear gets you. So true.
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16 years 2 months
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Actually quite the opposite is most likely the case. The worst release recently was GSTL and that was a couple of dozen issues. Which translates into less than 1%. Compare that to software with constant bugs, cars that need recalls numbering in the hundreds of thousands etc.etc. and Rhino does a damn good job. I can't speak to their customer service since in all my purchases which is everything I've never had a problem which again anecdotally goes to the quality of the product. If their customer service is as bad as the few who have had problems then they need to fix it. In this area there may be some validity to the complaints if you look at the problems they have with their website when there's a new release. Then there's the complaints about not getting a show on the release date. It's the release date not the date you get it in your hands. Bottom line and this has been said numerous times they do a very good job with their picks and the quality of the release but possibly could step it up a bit when there is a problem. And the consumers could exercise a little patience as to when it gets to them. Thur instead of Tuesday come on if that's the worst life dishes out to you you're doing great
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8 years 10 months
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The hired foreign CS phone bank for mundane issues never does a good job fixing actual problems, as they are essentially bound to a script. The dear readers here know how, and should, immediately escalate any problems to Mary and/or Dr. Rhino. They know how to get sh*t done!
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11 years 1 month
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I have had a few issues with music showing up late in the past. Once I was contacted by Mac, however, the issues were resolved. The regular customer service people who answer the phone don't always have up-to-date info or can't help much with some issues but Mac is a stand up guy and has always came through for me. Thanks again Mac for all your help, it is much appreciated.
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7 years 4 months
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I've owned many thousands of compact discs since they came out in the 1980s. Still buy them and they are the primary medium for music. I like a little artwork, but can't have 10,000 record albums in my home though it would be cool. They sound fine to my ears. After I burn them into iTunes they go into the vault and stay clean. If any is needed for the car, burn a copy. And, a natural backup in case all the electronic shit crashes. Computers, I can't count on 'em. A computer can't bet on sports and won't touch a drink, and you can't trust a man who refuses to do either. In all this time, maybe twice - and maybe, exactly only once, I can't clearly remember - has a factory-made disc not played, had a skip or electronic noise on it or whatever. I have ham-handedly cracked a couple trying to get them out of their holders, but this is remedied by returning to seller and falsely claiming it arrived like that. It almost seems like the Rhino Dead releases are plagued, judging by the number of issues evermore posted around here. But of course these people, you, Dead freaks, obsess over every aspect of this band so nearly all incidences are reported, about 900% higher than the general population. I understand music not playing, but to think cracked case or torn sleeve or something is like a life-impacting issue seems ridiculous. I leave my guitars out and sometimes kids put greasy hands on them or one falls off couch. The cars are a few years old, and I wash and interior clean them intermittently, but clearly they show signs of wear. Bought that $100 Jimmy Page coffee table book a couple years ago. It arrived damaged from UPS or whatever, in that the box was gnashed and front cover has a pronounced 1" divot in it. So what? I kept it. Why produce the waste of sending back to get a perfect one, only to freak out then when someone smears page or drink spills on it. Favourite shoes are 20, 25 year-old pair Doc Marten boots. Don't care no one wears them anymore, they show the character a human face does, decades of experiences written across them. Though scuffed, they display gravitas that can only be earned. When I see store-bought "distressed" jeans and such, I recoil in horror. Like with a person, one can spot a "fake" pair of jeans or baseball cap a mile away. I know people who own guitars that will hardly let you lay eyes or breathe on them and gasp when they're handled. It reminds me of folks who used to (do they still?) put clear plastic slipcovers on their sofa cushions! This kind of struggle to maintain a level of perfect newness with material items has to be a clear tell of insanity and impending dementia. Been listening to a lot of great Al Di Meola guitar today, on shuffle. From acoustic gypsy music to jazz-fusion wailing, an amazingly coherent tasteful body of work. Check out Al, your local public library should have a few cd's you can rent for free.
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13 years 7 months
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This weekend has been my third listening to this box. I gotta say, I'm glad it was released and look forward to other 24 track recordings. This box sounds great. Very up on-it performances. If these were the weak shows, I can't wait to hear the better ones on this tour get the full Norman. Thanks to all who make this discussion always so interesting and informative. I wish everyone a fine, fine new year with many new GD releases. Scott
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6 years 7 months
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All I really got out of your post is that you're a slob who doesn't take care of his stuff, and that you contribute to inflated consumer costs by returning merchandise you've broken. You're without a doubt the guy who damaged the irreplaceable knick-knack at the party without telling the host, as well as the kid who broke his friends' toys without owning up to it. And I'm sure if the cost of the Jimmy Page book exceeded x number of dollars, you would have sent it back for one without a dent (assuming of course, the dent resulted from something you did).
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