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    RFK Stadium 1989 Box

    LESS THAN 5000 LEFT

    The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

    ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

    When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

    “RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

    Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

    Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

    For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

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  • Thin
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    80's Multi-track awesomeness
    I can not wait for this 24 track to hit my speakers - just a week away from cracking open the box - that new box smell.... I'm in "catalog mode" with the Download Series, and while I'm cleaning up my collection and filling in photos for any blank icons on my iTunes, etc, I will be in heaven adding this pristine mini-box to my 80's stash. Heaven. WisconsinDead - I hear ya regarding diversity, but frankly I think they have the ratio of 70's to 80's just right. And if ya need more 80's theres EVERY show under the sun on Archive (which I know is like kissing your sister, but whatevs). Also, the Dave's Picks series HAS unearthed the better part of 3 '69 shows over 5 years (only 1974 has more shows released), so I don't feel like he's neglecting 60's at all. Besides, the setlists in the 60's all feel the same but in a different order. As for "what's Dave gonna do to me?", careful - he knows your mailing address! He even asks you to confirm it regularly... He might even be watching you through your computer camera - you ARE logged in! Dave has a dark side and can sneak into your home and deletes your favorite era if you're not nice - heck he can do it remotely if the music sits only on your computer! One day you'll wake up and suddenly PFFFFT half your collection is gone! NOOOO! Just don't bite the hand..... Space - Lashing out at people who are "Deader than Thou" while being a textbook example of "Deader than Thou" yourself is comical - Presidential, even. Love ya, but do you ever read your posts before you hit "save"??? Your posts often read like an 30's vaudeville comedy act, or Monty Python, in their absurdity.
  • Thin
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    .
    ... then the bartender says "That's not a duck!". hahahaha
  • LetsGoCaps
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    LoveJerry
    .
  • Chaseo8
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    Excited for the Box Set
    I'd just like to add that I never went to any Dead shows, was born about 6 years after Jerry died, and I still can't wait for these shows. I went to the Meet-up with my non-deadhead step-dad, and met awesome people there and had a great time, and genuinely loved the music, so this was almost a no-brainer for me. I really love the 70s stuff, more-so than 79-, but I like to appreciate this for what it is, and appreciate all of the music for what went into it and the effect it had on all the people who were there. The Dear Mr. Fantasy from 7/12/89 is by far my favorite, as well as the Man Smart/Woman Smarter. It was amazing seeing Bruce Hornsby and Brent Mydland playing together like that, and the whole show gave me a new look on Brent, who previously I had never really cared for. Sorry, I know I'm young and cant appreciate it as much as most of you, just thought it might be a good, different perspective to share.
  • WisconsinDead74
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    Just Want More Diversity
    Just for the record, I love all Grateful Dead. I purchase everything that is released. Personally, my two favorite periods are 1977 and Fall '89/Spring '90. I was more or less thinking about Dave's Picks. 24 releases and 7 of them are from 1974 & 1978 alone. That's almost 1/3 of Dave's Picks that are from 2 years. The entire 80's decade has 2 and they are 1980 and 1981. I would just like to see/hear more from 1980-'89. I'm not gonna argue which era is the greatest or which years should get the most releases because everyone is entitled to their own opinion. Except the cat that said hiring Brent was a mistake. He can burn in hell for saying that. (Just kidding all you sensitive people). Personally, when I read LoveJerry's comments, my jaw hit the floor. I think Brent was, is and forever will be the greatest. I'd take Brent over Pig Pen or Keith. That's my opinion and others are entitled to theirs. I would have to respectfully disagree with you on the equality between 60's/70's to 80's/ 90's LATELY. Buffalo '89 was 2005 and Formerly the Warlocks and Crimson was 2010. It just seems like lately it's 1970's or bust. Where are the 60's releases besides 30 Trips? I know a quite a few people that couldn't afford that set. Where's the 90's besides the Spring '90 boxes? You can't tell me the Grateful Dead didn't have a few barn burners after Brent passed away. So I bit THE hand. So what? What's he gonna do? I would just like to see MORE diversity. C'mon Davey boy!!!
  • LoveJerry
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    Let's go Caps
    No worries, merely responding to Space, who one again went to far by getting personal with everyone who doesnt like what he likes. He seemed to not understand the why behind why some people not interested in this cd set. Just check out what he wrote. He doesn't get to lash out at the community unchecked. As for Keith in 77/78, he was basically told he couldn't play acoustic piano anymore, which is what his strength was. Add Mickey Hart to the mix, and yes, Keith was not as involved in the music. It doesn't make Brent any more tolerable, but it's amusing how people sometimes defend Brent by saying Keith was no good in 78. One has nothing to do with the other. If you like Brent great, but Spacebrother was begging for an explanation, so I provided it. Didn't mean to offend you Letsgocaps.
  • LedDed
    Joined:
    Across the universe...
    ...of Deadness, I appreciate it all. My absolute favorite is the Kreutzmann-only era, containing the brilliance of Europe '72, etc. just 'cause they were such a tight rock and roll band with only the one drummer. Plus Jerry's modded-out Graham Strat is my favorite Garcia guitar tone of all time. I also love the teeny number of shows with Keith and no Donna. From 1972 right on up through 1974 and the Wall of Sound my enthusiasm is undiminished; I love me some 1976 - 1977 Dead almost as much. From 1978 on it possibly wanes a little more each year, but just a little, enough that I'm as stoked as anyone for this box to arrive.
  • LetsGoCaps
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    Brent
    Pretty harsh LoveJerry. We're talking music here. No need for personal attacks. 71-74 Keith is my favorite but ill take Brent's playing over 77-78 Keith any day.
  • jrf68@hotmail.com
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    I love Brent
    But I also love ALL Dead.Oh well...
  • LoveJerry
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    Deader Than Thou
    Spacebrother, you're a real weenie, calling everyone lame who doesn't share your taste in music! Wake up and realize that a LARGE percentage of Grateful Dead music purchasing people do not like the 80s because it's not as good as the 60s and 70s, and there is more than enough 60s and 70s to keep us all happy for the rest of our lives. And understand that the reasons a LARGE percentage of Grateful Dead music purchasing people do not like the 80s is because Brent we think hiring Brent was a mistake, as he sounds awful 90 percent of the time he opens his mouth, or plays his plinky Barry Manilow keyboards. I promised someone here I would lay off of Brent, and I have, but not when you're getting nasty and calling everyone out. You are the troll when you say stuff like "If so-called fans listen to that Let It Grow from the Listening Party, and still pass on this, they might as well quit listening to the Dead all together and sell or trade their collections for Kid Rock albums. That's about as lame as they are."
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RFK Stadium 1989 Box

LESS THAN 5000 LEFT

The Grateful Dead battled the elements in July 1989, enduring drenching rains and stifling humidity during back-to-back shows at Robert F. Kennedy Stadium in the nation’s capital. In spite of the bleak weather, the band thrilled the massive crowds both nights with triumphant performances that rank among the very best of a busy year that included 74 shows and the release of the group’s final studio album, BUILT TO LAST.

ROBERT F. KENNEDY STADIUM, WASHINGTON, D.C., JULY 12 & 13, 1989 includes two previously unreleased concerts taken from the band’s master 24-track analog recordings, which have been mixed by Jeffrey Norman at TRI Studios and mastered in HDCD by David Glasser. The collection’s colorful slip case features original artwork by Justin Helton and a perfect-bound book with in-depth liner notes written by Dean Budnick, editor-in-chief of Relix magazine. The set will also be available as a digital download in Apple Lossless and FLAC 192/24.

When Jerry Garcia, Mickey Hart, Bill Kreutzmann, Phil Lesh, Brent Mydland, and Bob Weir rolled into D.C. in July 1989 for the Dead’s two-night stand at RFK, the band hit the stage running with a stellar rendition of “Touch Of Grey,” the group’s biggest hit from its only Top 10 album In The Dark, which was released in 1987. The following night, the band returned to its double-platinum commercial breakthrough when it opened the show with a fiery version of “Hell In A Bucket.”

“RFK Stadium '89 fell right in the middle of one of the best tours of the last 15 years of Grateful Dead performances, with these shows being the sixth and seventh of an 11-show tour. This tour is widely considered the start of a nine month period of sustained excellence, which ran from Summer '89 through Spring '90. The RFK shows are as good as any of the more famous shows from this period, including July 4 in Buffalo, July 7 in Philadelphia, and the Alpine run,” says David Lemieux, Grateful Dead archivist and the set’s producer. “When Bob Weir has asked me to provide copies of Grateful Dead songs to give to his bandmates to learn and rehearse, he almost always requests Summer '89, and I've often drawn upon the RFK shows for this purpose. It's really that good!”

Both shows feature standout moments, but the July 12 show is notable for a few reasons. Perhaps the biggest is that the first set featured at least one song sung by each of the band’s four lead singers – Garcia, Weir, Lesh and Mydland – something that rarely happened. Another surprise came when the band opened the second set with “Sugaree,” a song that almost always appeared during the first set.

Pianist Bruce Hornsby — who briefly joined the band between 1990 and 1992 — is featured on both shows. He played accordion during “Sugaree” and “Man Smart (Woman Smarter),” with a touch of keyboard-tinkling, on July 12, and then played more accordion the following night for “Tennessee Jed” and “Stuck Inside Of Mobile With The Memphis Blues Again.”

For fans of Mydland’s tenure with the Dead – which began in 1979 and ended in 1990 with the keyboardist’s tragic death – these stellar shows capture that incarnation in peak form. Among the long list of highlights are performances of live staples such as “Eyes Of The World,” “Wharf Rat” and “I Need A Miracle,” along with rarities like “To Lay Me Down,” which was played only a few times in 1989. The July 13 show also features the band road-testing “I Will Take You Home,” a track Mydland wrote with Dead lyricist John Perry Barlow that would appear later that fall on Built To Last.

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Got in for the 2nd night at the Wang! (Shut out for the 1st night).
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would anyone be able to do me a big favor and pm me the individual artwork for this box set? the Lincoln and Washington artwork? I had it something went wrong and lost it. apparently on ITunes you have to add the artwork after the whole cd is done ripping. that's how I lost it.
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nevermind! I fixed it! just click and drag the image to a new folder from ITunes. didn't think you could do that.
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13 years 1 month
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Can someone PM me an actual Customer Service #, to talk to someone, if such a thing actually exists? I am over a month out waiting for a replacement disc on an item that is not sold out. Seriously, WTF? So sad how customer service is basically dead here now, despite the real good efforts of a few.
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No, I am sorry, I don't know how to go about contacting someone to talk to about an issue. I tried unsuccessfully myself earlier in the year. It seems to be one of the downsides of technological advances that contact between humans has been downgraded. There have been a number of instances this year where I have tried to contact someone by phone-only to find that it is no longer possible. Or that it takes forever to get through. Music wise I have just finished listening to The Allman Brothers live at A&R Studios 26th August 1971. What an incredible show! It starts off with a number of shorter but perfectly played blues numbers, before stretching out more on Elizabeth Reed and the Soul Serenade jam at the end. My copy is unofficial, and I am seriously contemplating getting the remastered version as an upgrade. Dead wise I am listening to the farewell box from Winterland October 1974. All 5 cds are superb, but it feels a bit as though the shows suffered from an earlier releasing policy. Should these shows be released now, they would surely be done so in their entirety in a suitably expansive (and expensive) box set. There's still time!
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I ordered the RFK box w/this #, so hopefully it's still valid: 1-800-440-8025 I hope this helps resolve your issue(s).
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Also came through for me on a May 1977: GSTL New Haven Folio. Mine came smushed.
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containing a serious Fire On the Mountain and one of the few Reuben & Cherise's makes for a interesting and unique tape.
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Johnny here! It's been awhile since I've posted and I hope all you Dead.Net folks are doing well and having a wonderful holiday season! This RFK Box is typical summer 89 which is to say pretty damn good. The only week moment for me is the Throwing Stones I love this song and the band usually delivers, but they don't seem to really smoke the jam on this one. It's not terrible, but it's not killer either. Anyhow, happy holidays gang!
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Having a few cold ones and playing the 5/16/81 Cornell show from 30 Trips. Smoking stuff, wow!
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johnny361 found myself singing along to DaP20! today in the car. Just seemed like an '81 type day to me I guess...
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Much appreciated. I had a terrible time with the 30 Trips box (months to rectify). GSTL had two messed up discs and got replaced fairly quickly. This is another CS disaster from Rhino/Dead.
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Jusr realized I posted this on the wrong board...anyway: Not sure if anyone brought this up before, but right at the beginning of the jam in Cassidy, Bob plays the riff from Land of a 1,000 Dances. Does it twice in unison with the melody, then once more but harmonized. Nice stuff!
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has a pretty nice Stella Blue
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Kyle you give me hope that there are others who still mine and enjoy shows across the 90's era; I've picked up on a few of your references myself and fell down some rabbit holes... Understanding that Jerry was on the downswing vocally and perhaps other ways, these were all still GD shows, and I feel there is something to offer in there for the majority of them (at least that I have heard). Case in point - I revisited the 30 Trips show from 10/1/94, and man, that has some fantastic moments and the playing is inspired. The Help>Slip>Franklin's opener is H - O - T; a tight Althea, and perhaps the best song of the show in So Many Roads - listening to that one last night LITERALLY brought a tear to my eye at the end/refrain - Jerry just lets is all out in the vocals and the place goes absolutely nuts. Second set Scarlet>Fire, Saint>Terrapin?? Then another fantastic energized ballad in Stella Blue. What a show. And, I really enjoy Jerry's tone at that point in time. All in all, good stuff and my hope is that there remains steadfast respect and enjoyment of these years for those willing to give them a chance. Happy Holidays, All. Sixtus
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I agree that the band played a lot of great music in the 90s. But for me, its not necessarily in the places you would expect. When I saw them in 1990, one of the best moments-and I can still remember it clearly - was Jerry singing "Black Peter". I was quite close to him, and I could see, as well as hear, the passion and commitment of his delivery. It was very moving-not exactly party music, but so deep and emotional. I can't imagine he would have been able to perform this song so effectively during the 1970s. Another great song that night-29th October 1990, was "Row Jimmy"-hardly one of my favourite songs, but this version, this night, was really involving. The jams were okay-but the slower songs seemed truer somehow. Anyway-happy holidays to one and all.
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oh man, there's so many gems one can find in the fall '94 shows if one wishes to look. the whole Boston Garden run is a great listen. and the Madison Square Garden run of fall 94 as well. 3/3/92 as a whole is a pretty good show and is a '90's show i'd like to see released.
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The attraction for me in listening to those 90's shows is the ridiculously large repertoire. My spreadsheet counts (your mileage may vary) 58 different songs performed during Europe '72, 64 during spring '77, and 125 during spring '90. 125!!! Pick two back-to-back shows from '72 and you pretty much heard everything they had and many songs twice. Pick two from '90 and it's "darn I wanted to hear such-and-such" with zero repeats. Granted, pick any one song from '72 and it's somewhat 'better' than any one song from '90. But that's not why I still listen after all these decades.
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Thinking back to 78-79-80 Jerry played comparatively few tunes after the drums, but he consistently performed at knockout level in that stretch. Four or five shows into '79, I can remember eventually not caring that there might be no more Morning Dew. In Spring '80, I was overjoyed to hear the Dew (Nassau), but most nights for the next 15 years I was expecting to be slayed in the home stretch by Wharf Rat or Stella Blue or Black Peter. No problem.
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Generally, you could do a 3-night run and not get a repeat. The 3-night run at Omni ‘93 only repeated Lazy River Road which was a new song and needed to be broken in. Happy Holidays (and pending polar vortex for those east of the Rockies).
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....can't recall one in any of the Vegas runs. Hit every show. Man, that's starting to feel like a long time ago.
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Yes! Your assessment is one of the reasons I also really enjoy the later era - so many songs available, so many ways the sets could go. Admittedly certain songs seemed to be more or less locked into their relative slots, but when they ventured outside of that and also changed up the song selection in general, it was usually a treat. Not to mention, the GD are like, also the greatest cover band of all time. So many covers, especially in later years - for better or worse, but I pretty much enjoyed them all, till the end. Keeps me on my toes. Glad to see the love. Sixtus
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ah.. the often maligned Row Jimmy. Nice Row Jimmy reference daverock. It's always been a favorite of mine and apparently Garcia's as well. He is quoted as saying he loved to play that song. I get out in my boat on a good year perhaps 100 times.. we use the word paddle here, not row but it resonates for me nonetheless. Row Jimmy always had a familiar ring.. a humble little song, grass shack nailed to a pine wood floor.. almost like it was written about me, Row JimmyInMD? :D It's one of those songs where the jams just flow almost without effort from the words and melody and melt into the theme of the song. I especially like some of the 73/74 slide renditions. My mom calls me Jimmy.. except when she's pissed.. then it's James (loudly, insert middle name for added emphasis) and out comes the singular, pointing index finger.. and wham.. I'm in deep shit trouble and written completely out of the will, yet again. :D The oft maligned Row Jimmy..
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I was surprised to learn this was one of Billy's favorite songs to play as well. I tend toward the 1977 versions...4-27-77 is a one really good version I remember. That tape sounded so good back in the day. Both sets!
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This one? Yes.. indeed. I was remiss to not include 1977. Wilfred.. you've never made the naughty list here.
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Check out how into it the band is on this one, especially Jerry, Billy and Mickey. They simply come together on this one. Check out the Sugaree and Terrapin>Morning Dew from this show, too. This is really good! Thanks for posting it, Jim!
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This box set has drawn some negative responses here and I'd like to address the points I've seen so far. 1) Brent calls his ex a bitch and uses the f word. Yep, I get it. It's pretty negative for a Dead vibe, and we all want to have a fun trip. But it's literally 1 second of the first disc. And it's art. Brent was working through his issues. Get over it. The Dead were ok with it; maybe we can all try a little harder. 2) Brent sucks. Yep, I get it. Brent is a poor man's Michael McDonald (I lifted that from somewhere else). But really, he doesn't suck. Brent and Jerry work really well together. Brent's keys are great. He knows when to play and when to back off (check out his work in Cassidy). If you're hung up on Brent, check out what Phil is doing. Or Jerry. Or Bobby. Or Billy or Mickey. Brent was a really tasteful musician. I didn't like him at first, but he's grown on me and my respect for him grows with each listen. 3) The set list sucks. Have you ever heard someone say "don't judge a Dead show by the set list"? I rest my case. 4) These two shows were weak shows in this tour. OK you got me on this one. I can't compare these shows with the rest of that tour. I wasn't there and I haven't heard what's out there on audience tapes. But what I can say is that this box sounds fantastic. The Dead are *on*. They're on fire. Are these standout shows from that tour? I have no idea, and I don't care. They sound great, and it's a pleasure to hear it mixed and mastered on this release.
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Listening to the sublime Dick's Picks Vol. 14, watching Packers/Vikings. Nursing a Tito's and soda, cradling a dry 1960's Les Paul goldtop. Life is good. Happy and excited for the upcoming 1971 release, like all the rest. Cheers! \m/
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Your post on this box set is spot on. I've listened to both shows a couple of times and they seemed great to me, some really good latter day dead.
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I feel like the animosity toward this release is about late Dead vs. early Dead. I'm not going to evangilize late Dead, but I will evangilize both the musicianship and the production of this release. This box set sounds absolutely amazing. I got on the bus pretty late; Without a Net was my introduction. So call me a post-touch-head. It blows me away that these 24 track recordings exist and that we're fortunate enough to hear them mixed and mastered. Keep them coming; I will buy each and every one.
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A Merry Christmas
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Well, after waiting for 6 weeks to get a replacement disc, and being told by some guy named Mac at customer service that a replacement was 1 week away, I finally got thru to someone who authorized a refund for me on this set. Horrible customer service now. Sad. Lady today was nice. I am officially buying all my Grateful Dead music elsewhere unless it is specific only to Dead.net. I am willing to pay $5-$10 extra to not have to deal with the frequently defective products and awful customer service that results. I'd encourage others to follow suit when you can. The hassle here is no longer worth it to me.
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3 Newcastle beers left from Christmas. going to finish up 11/10/85 had to quit in the middle of it due to Christmas festivities. and possibly 5/10/72 for the first time it has to be good right? 4/11/72 New Castle, ENG was pretty good last nite.
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I've also had some defective CDs but never had a problem getting a replacement. I'm guessing you never were put in touch with Dr Rhino? I've never known him to not come through. I'm not sure how boycotting the site would work. you will spend a lot more than 10 bucks on ebay getting Dave's Picks and box sets. Plus there's there general philosophy that funding the machine keeps the new releases coming indefinitely. I buy all of the releases, whether I want them or not just to support the machine. Now granted I WANT most of the releases anyway but for example I bought this RFK set just to play my part in keeping the machine Truckin'. Cuz it's still worth the headache of the occasional defect or customer service issue.
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This issue seems to dog many here. Not sure why its so difficult and why the defect rate is so high.. Like Minus said, get a hold of the good doctor (Dr.Rhino@Rhino.com) or PM MaryE here. That usually works. Happy holidays all, we are on the downward slide to the New Year.
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Anecdotally it does seem rather high. While rearranging my collection shelf today, I just noticed a rip in the paper covering of the outer box portion of my RFK box. It's doubtful I will press the issue this time, although I'm tempted. It may well have been damaged in transit. These came in an padded envelope this time, right? In hindsight, maybe not the best idea for them to leave them in there to flop about and prone to smushing.
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I have purchased every DP, every RT, every DaP. & every CD box set minus Filmore '69. I have never had a defective product. I have had some incredibly poor customer service on more than 1 occasion. On the other hand, the one time I called to complain that I didn't get my DaP bonus disk I got my replacement immediately. (I was mistaken on that occasion & I DID indeed get that bonus disk originally [I'm just a dummy]). Sometimes you get Bear and sometimes Bear gets you ♡
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...sometimes the bear gets you. So true.
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Actually quite the opposite is most likely the case. The worst release recently was GSTL and that was a couple of dozen issues. Which translates into less than 1%. Compare that to software with constant bugs, cars that need recalls numbering in the hundreds of thousands etc.etc. and Rhino does a damn good job. I can't speak to their customer service since in all my purchases which is everything I've never had a problem which again anecdotally goes to the quality of the product. If their customer service is as bad as the few who have had problems then they need to fix it. In this area there may be some validity to the complaints if you look at the problems they have with their website when there's a new release. Then there's the complaints about not getting a show on the release date. It's the release date not the date you get it in your hands. Bottom line and this has been said numerous times they do a very good job with their picks and the quality of the release but possibly could step it up a bit when there is a problem. And the consumers could exercise a little patience as to when it gets to them. Thur instead of Tuesday come on if that's the worst life dishes out to you you're doing great
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9 years 2 months
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The hired foreign CS phone bank for mundane issues never does a good job fixing actual problems, as they are essentially bound to a script. The dear readers here know how, and should, immediately escalate any problems to Mary and/or Dr. Rhino. They know how to get sh*t done!
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11 years 6 months
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I have had a few issues with music showing up late in the past. Once I was contacted by Mac, however, the issues were resolved. The regular customer service people who answer the phone don't always have up-to-date info or can't help much with some issues but Mac is a stand up guy and has always came through for me. Thanks again Mac for all your help, it is much appreciated.
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7 years 8 months
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I've owned many thousands of compact discs since they came out in the 1980s. Still buy them and they are the primary medium for music. I like a little artwork, but can't have 10,000 record albums in my home though it would be cool. They sound fine to my ears. After I burn them into iTunes they go into the vault and stay clean. If any is needed for the car, burn a copy. And, a natural backup in case all the electronic shit crashes. Computers, I can't count on 'em. A computer can't bet on sports and won't touch a drink, and you can't trust a man who refuses to do either. In all this time, maybe twice - and maybe, exactly only once, I can't clearly remember - has a factory-made disc not played, had a skip or electronic noise on it or whatever. I have ham-handedly cracked a couple trying to get them out of their holders, but this is remedied by returning to seller and falsely claiming it arrived like that. It almost seems like the Rhino Dead releases are plagued, judging by the number of issues evermore posted around here. But of course these people, you, Dead freaks, obsess over every aspect of this band so nearly all incidences are reported, about 900% higher than the general population. I understand music not playing, but to think cracked case or torn sleeve or something is like a life-impacting issue seems ridiculous. I leave my guitars out and sometimes kids put greasy hands on them or one falls off couch. The cars are a few years old, and I wash and interior clean them intermittently, but clearly they show signs of wear. Bought that $100 Jimmy Page coffee table book a couple years ago. It arrived damaged from UPS or whatever, in that the box was gnashed and front cover has a pronounced 1" divot in it. So what? I kept it. Why produce the waste of sending back to get a perfect one, only to freak out then when someone smears page or drink spills on it. Favourite shoes are 20, 25 year-old pair Doc Marten boots. Don't care no one wears them anymore, they show the character a human face does, decades of experiences written across them. Though scuffed, they display gravitas that can only be earned. When I see store-bought "distressed" jeans and such, I recoil in horror. Like with a person, one can spot a "fake" pair of jeans or baseball cap a mile away. I know people who own guitars that will hardly let you lay eyes or breathe on them and gasp when they're handled. It reminds me of folks who used to (do they still?) put clear plastic slipcovers on their sofa cushions! This kind of struggle to maintain a level of perfect newness with material items has to be a clear tell of insanity and impending dementia. Been listening to a lot of great Al Di Meola guitar today, on shuffle. From acoustic gypsy music to jazz-fusion wailing, an amazingly coherent tasteful body of work. Check out Al, your local public library should have a few cd's you can rent for free.
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14 years
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This weekend has been my third listening to this box. I gotta say, I'm glad it was released and look forward to other 24 track recordings. This box sounds great. Very up on-it performances. If these were the weak shows, I can't wait to hear the better ones on this tour get the full Norman. Thanks to all who make this discussion always so interesting and informative. I wish everyone a fine, fine new year with many new GD releases. Scott
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7 years
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All I really got out of your post is that you're a slob who doesn't take care of his stuff, and that you contribute to inflated consumer costs by returning merchandise you've broken. You're without a doubt the guy who damaged the irreplaceable knick-knack at the party without telling the host, as well as the kid who broke his friends' toys without owning up to it. And I'm sure if the cost of the Jimmy Page book exceeded x number of dollars, you would have sent it back for one without a dent (assuming of course, the dent resulted from something you did).
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