Grateful Dead

dead.net the official site

For any Gene Hackman fans out there... A great one liner from the 2001 movie Heist. Gene Hackman: (being reminded to get his change from a cup of coffee).. Money, it's what makes the world go round. Delroy Lindo: I thought Love made the world go round. Gene Hackman: You're right. Love of money. Sad but true.. It started a long time ago but seems to have picked up a lot of momentum with Gordon Gekko.

Either you edited your post between the time I first read it and when I decided to log in and respond, or I had an artificial hallucination. I thought I saw you write a line about "WHAT has happened to the human race?" and do not see it now. Anyway, I have your answer. The love of money above all else is what has happened to the human race, or at least the business end of it. I remember the days before voicemail and email, where it was always reassuring to get that voice on the phone to describe your problem to and clarify any misconceptions on the spot. Mostly gone now. Seems like around 1980 was when things started heading that way. Think back about what was happening around then, and you can get an idea why. About whether it's Fair? I'm not sure fairness has much to do with it anymore. But in all fairness, it's what you get in this culture now, not just something that happens at dead.net. I still have good experiences with some customer service departments though, but that usually happens when there is a voice bypass on the voicemail system to get right through to a customer service rep. I just got back from a road trip last night, and my PNW box is waiting for me to pick up with my neighbor across the street. I'm about to find out today whether I'm a lucky one with no issues, or another victim of haphazard quality control. Wish me luck.

Hello fellow Dead Freaks. I haven't been on dead.net lately, and I don't usually share that much. But I feel maybe I should share a couple of my thoughts and experiences with you.First off, The Box Set. I am sorry to hear that people have had bad experiences with this box set. But, on the other hand I am really glad to know that I was not the only person who has gotten screwed by purchasing this over-priced box of crap. I had to purchase the Box twice. And then I had to send it back for a refund twice. The first box arrived with physical damage to the actual box set itself. OK, problem No.1. Problem No. 2 -> by the time I gotten thru Disc 5 I had encountered so so many defects (skipping,etc...) I lost count and realized that enough is enough! I TRIED FOR 10 DAYS to get some actual customer service for an EXCHANGE. Writing them, and filling out the stupid Request Forms. Even received an "Access Key". Which "Mirrored Back" to me all of my email inquiries.(whatever that was about? Very strange) STILL, I was totally ignored and got nowhere. NO CUSTOMER SERVICE AT ALL. Sent Box 1 Back. Now, I have painstakingly collected all of the Box sets and all other releases thru the years. It has been expensive, and not always an easy go of it. Especially when you only have one option to obtain this music through Dead.net and is usually always in "Limited Releases". (I have been very blessed to be able to do so and very grateful.) That being said, I bought a 2nd Box Set. The same crap happened again! The box set was absolute junk. So instead of being "totally ignored" again by dead.net customer service, I QUICKLY SENT THIS BOX BACK TOO for a refund. Again. NOW HERE IS MY POINT. I totally feel left out here. This should not happen. There is absolutely NO QUALITY CONTROL AT ALL. Dead.net has really wasted my time and money. I feel as though I have reached a crossroads here. BACK TO MY MAIN POINT. -> "NO ONE IS HELD ACCOUNTABLE FOR ANYTHING ANYMORE". HIDING BEHIND EMAILS WITH ONE WAY COMMUNICATION IS NOT A GOOD WAY TO DO BUSINESS. It's that simple. IT'S JUST BAD BUSINESS. I also had to shell out $50.00 bucks out of my own pocket to return both these box sets. HOW IS THAT FAIR? So here I sit at the crossroads. Why should I buy another box set or any release for that matter when the product I am buying is probably going to be defective anyway? Why would I even consider buying anything online from a company that doesn't have any reliable customer service available to fall back on? A company that has nobody to talk to? Normally, I would not even consider doing that. If anyone at Dead.net cares at all about doing "Good Business" then they would realize that they have a Huge Problem that absolutely needs to addressed and fixed! The Customer Service that we as consumers deserve from Dead.net has always been terrible. This BS is nothing new. WE DESERVE BETTER THAN WHAT WE HAVE BEEN RECEIVING AND CONTINUE TO GET FROM DEAD.NET CUSTOMER SERVICE. So I implore whoever is running the show at dead.net to FIX THIS PROBLEM NOW, BEFORE YOU RELEASE MORE UNACCEPTABLE DEFECTIVE JUNK TO THE DEAD.NET CONSUMERS. I want to thank my fellow heads for reading listening to this rant? At least I know that someone is hearing my concerns. I'm sick and tired of talking to useless people that just do not care and have no pride in what they are doing. I come from a generation of people who actually had to work for, and earn a living to get ahead in this world. I also Truly Believe that "Communication" and "Awareness" is a good place to start to make this a better world to live in. So "Good Day" Dead Freaks and be "accountable" for something today. You might find that it is actually a good thing, and is something to be proud of.

Wow, what a horrible experience, I feel for you and hope that all turns out well. Get Mary involved, she will make things happen for you, she is the best. I agree with you about deadnet's customer service, it is non existent. I had a similar experience with the E72 box and it took me a year of writing, bitching and complaining to get it resolved, but they finally did once Mary was involved. Until dead productions return to the good old USA this type of clusterf**k will continue and just like everything else, we, the fans and consumers of this music must be the ones to rise up and point out these misdeeds. If anyone else ran their business like this, they would be out of business in no time, but, because they have the goods and music we love and want, they can precharge us, not talk to us, outsource their product to crappy manufacturers and pretty much abuse us with no action taken against them. They know they have the goods, and that we want their product, it's is unfortunate that we are treated this way. I feel for you Judy and hope it does not take you a year to get what you paid for. I, for one, will never buy presale from deadnet again, the cost is too high and the probability of failure is just not worth the time and money. I've got enough dead and if I need more etree is back up and running, I will get it there, it's free and Charlie Miller makes a mean sounding recording.

Just picked up tickets to see The Orb on their 30 year anniversary tour, should be interesting and fun Little Fluffy Clouds anyone? Also picked up Bob Dylan tickets to a sold out show, should be interesting and fun also. Gonna be a great fall. I am interested to see what Bob is putting out nowdays and read some reviews from his most recent tour, seems he's at the piano with no guitar playing at all, has a new band and the stage is set like a living room setting. Also heard he has done rearrangements to some of his old classics that are so different, you can't tell what song it is. Anybody else seen Bob lately? Any comments on the Orb and their live show?

I'm sorry to hear your story, Judy.. I hope in the end it works that it works out as well as it can. I certainly understand how an experience like this can sour the experience.. I am enjoying my box so far.. and 1974 starts today, one of my favorite years. Have you tried sending a PM to MaryE? I hope they make you whole on this..

What a horrendous story-in a fair world you would be compensated for having received such an appalling service. Its one thing to get a damaged product through the post, but its another thing entirely to be then denied the opportunity of being able to talk to someone connected about what has gone wrong. I was lucky enough to get a different, more old fashioned response for a book that I ordered that arrived damaged earlier this year. It wasn't cheap-£75.00-a collection of H.P.Lovecraft's short stories published and issued by The Folio Society. I was out when it was delivered, so the delivery man chucked the parcel over a 12 foot gate at the side of my house, damaging the book. I phoned up the Folio Society, just to tell them what had happened. Someone immediately answered the phone. She also immediately offered to send another book out recorded delivery-at no extra cost to me-which arrived the following day. She suggested I give the damaged copy to charity. What a great way to run a business.

Rocktober 2018 Rhino/Grateful Dead vinyl releases... -October 2nd- * Grateful Dead – Steal Your Face – 2-LP 140-gram black vinyl. Limited edition of 4,000 copies. * Grateful Dead – Wake Of The Flood – 1-LP 140-gram black vinyl. Limited edition of 4,000 copies. -October 9th- * Grateful Dead – Blues For Allah – 1-LP 140-gram black vinyl. Limited edition of 4,000 copies. * Grateful Dead – From The Mars Hotel – 1-LP 140-gram black vinyl. Limited edition of 4,000 copies. ... Rocktober 2018 vinyl releases every Tuesday in October, check out the full list of band releases... :)

oh my,, please put this in the rotation,

I think we don't have a choice ,which is ok lets sit back and chill for the anticipation of whats next , as we go along the dead vault may get a little tighter because of not everything is perfect, and we all want perfection just like jerry, right know this 2/13/70 is sounding very good, god bless everybody , forget everything dark star 2/13/70