Grateful Dead

Oh! This is still going on is it...?

Last time I looked in here it was before I'd even listened to mine and someone said "hope it plays Ok" and I thought "hmm.. sounds like there's a "thing" with DAP28" and shoud have checked it then, but well, 1976, you know... so yes eventually found I had a faulty disc 3 in LIG but thought it might be too late to return it by then, plus what do you do about getting replacements for sold out limited editions anyway?

Can someone briefly summarise what's gone down? Are they still offering replacements? has it affected everybody or just some? TIA

I don’t want a refund, I want quality CDs.
I did get a single replacement that was defective, the other needed replacement was ignored.
Incompetence on a grand level.

I did get a response from Customer Service that said they were ‘looking into it’.
Time to stop looking into it and start solving the problem.

I have also been wondering if I would ever get a working copy of DaP 28 or a refund or credit of some sort if they are not going to replace the defective discs with working discs. Both disc 1 and disc 3 had skips on my original, and I have now received two separate sets of defective replacements for both discs, and all have skips. I haven't heard anything back in a while after notifying Dr. Rhino/customer service about the second set of defective replacements. Hopefully now that DaP 29 is out they will have time to get this sorted out, but at this point it is a pretty frustrating situation.

The CD player that I am using has no problem with any of the other Dave's Picks or the hundreds of other CD's that I play, both old and new discs. It seems to me it is incumbent on Rhino to provide discs that play in working CD players, not discs that kinda, sorta, maybe play on a PS3. I mean, glad it got some relief for Daves28Coaster, but it seems like a lot to ask of the customer.

has anyone asked for a refund yet? I also got skippy as a replacement. Just curious if rhino is ever going to make this right with us or if they really think we are truly the fools they take us for?

That's what we keep getting instead of working disc 3's. Coaters, tiles, we could use them for everything but listening to track 4 at 1:40. We've got three of'em so far, and now after suggesting that our players are sub-par and promising to test a copy on similar hardware, all contact has stopped, as if they just don't care at all. We've tested it on other players by the way, and so far the player with the best outcome was the Playstation 3. The logic behind trying it was that it's a blue-ray based player, meaning for it's laser to read the 1/0 dots on a CD is a bit like trying to thread a needle through a hula-hoop. If there's good real estate anywhere at the 1:40 mark, that's the method that should find it, and it did. Once. One time only. Rewinding back through the 1:40 mark CRASHED THE PLAYBACK SOFTWARE! I tried the PS3's ability to rip music and store it on the hard drive, and that got me a file that would play through, but with a tiny imperfection at the 1:40 mark. Anyway, I hope this helps as some of you might have an old game system laying around in a closet somewhere, and it /might/ get you a clean play through if you can't get any satisfaction from Rhino.

I received 1 of the 2 replacements that I am waiting for, and it was also defective starting at 1:40 of Let It Grow.
My second replacement never showed up.

I got an email response from customer service (but not 2 replacement CD’s that aren’t defective).

At this point a public acknowledgement of the total screw up and an apology from the management is definitely due.
But that will never happen.

Reijo29, I feel your pain, I have received two sets of replacement discs so far, and both sets also skip. Haven't heard back from Dr. Rhino after letting them know that the second set of replacements also skipped. The word that comes to mind is "debacle". Fingers crossed that there will be no such problems with the next release.

My replacement disc finally arrived. Also skips on let it grow. Not quite a skip. It’s stops playing at the 1:42 mark. So damn annoying. I really don’t want to jump through hoops to get a working copy. Boo......

...your welcome Jim .
But it’s already there. It’s under the “description” selection. Then at the top of the page there’s a link to the one I had posted. I forgot to write that in my last post, sorry everyone...: )