Grateful Dead

I too have the disc 3 skip. Not used to having to deal with a replacement disc issue.
Anyone have the Dr. Rhino email address handy? Thanks.

..arrived today, and I've just been listening to the first 7 tracks on cd1. So far so good, although, I have a slight feeling of trepidation, which will increase as I get closer the dreaded 3rd cd. The music sounds great, though-lovely mix with Keith' contribution very evident and enjoyable.
The music is quite a contrast to the sturm und drang of live King Crimson cds I have been overdosing on of late. As different, in musical terms as day is from night.
Incidentally, on the cellophane wrapper, I noticed a statement that the discs were "Made in Mexico". Maybe they have been for a while, but its the first time this has been drawn to my attention on a release.

I think you can pm marye, too. And then, she will forward the requests to Dr. Rhino. I don't know if she's collecting them, or forwarding them real-time. But, I'm supposedly in the queue for a replacement. I let her know over the weekend. Anyone know what the standard defect rate is vs. these? I hope it's not getting worse!

Thanks to all who did the service of mentioning their skips early so we could all check it out!

Recent listens:
Joaquin Rodrigo Fantasia
RT 4.5
MSG 10-15-94
DP 23 Disc 3
9-13-87 set I

Look perfect but only a listen will tell if it is a fully functioning product. Again the "Made in Mexico" warning rears its ugly head. Although I have nothing but disdain for your orange president, I have to admit that he does have a valid point when he says that US production should be brought back to the US. Maybe he should send Rhino a similar ultimatum to the one he sent to Ford.

I am looking forward to hearing this and sincerely hope that all discs play as they should.

I too have also received a defective disc 3, lots of tiny dots in the middle of the discs optical surface, it skips briefly during Let It Grow.

Yes, skips briefly on my 3rd cd too, during "Let it Grow"-round about the 1minute 45 second mark. The first cd also sticks towards the end of the first cd, during "Promised Land". Shame-superb release. 1976 shows are always (usually) better than I am expecting them to be-and this has to be one of the best.

Thats a really good thing mate. Like a historical event itself.

Marye -

Getting same skips as everyone else - esp. Disc 3 at the 1:40 minute mark (Let it Grow). Small skips on Disc 1 too. I tried on 4 CD players and 3 PCs and skips on all of them.

Had similar problems with Pacific Northwest ’73-’74 release - they sent me 3 replacement discs and all of them skipped so they finally refunded me the money.

What the heck is going on with your manufacturer??? I noticed that the CD are made in Mexico - wonderful.

... good morning my brothers & sisters, I’m loving and been loving the lastest Daves Pick #28 since it’s release date. 1976 - 6/17/76 - Summer Time Good ol’ Grateful Dead - primo recording / audio ... besides the faulty CDs that seem to surround this release , I’m quit certain DR RHINO and the Dead.net Team can and will bring this error to a fix! , this Daves Pick is PRIMO in all aspects of a excellent performance and packaging product.
The Grateful Dead still shine through the clouds after all these years. Let the Sun Shine in my brothers & sisters! ...Listen to this part of the performance, Primo Dead... Looks Like Rain’, ‘ RowJimmy’ ,’The music Never Stopped’, ‘Scarlet Begonias’ and ending with ‘Promised Land’!!!
This is a special release and I’m grateful Dave and company shared it with the Fans. Rock on Deadheads :)

Yep, mine does too... It is the third disc, but only skips on High Time. Also noticeable blemish/smudge on the outer edge if the disc. I emailed the good doctor around Halloween and was told a replacement is on the way...However i have read here that others had to fill out some type of form to process this, I was not asked to or given one...Should i be worried?

first appeared on Dave's 20. Is there a way to research how much rhino could be saving by not having these discs made in America? How much could it be and is it worth having to replace multiple badly pressed discs? Does rhino really not care about customer service or putting out the best possible merchandise that can be made?
Remember back in the day when all Grateful Dead products were proudly made in the USA? It really wasn't that long ago was it?
I have several Dave's picks that have not been opened, should I be worried? What if when they are opened and if they contain flaws will I have a path to replacements?
I never thought I would ever have to think about these things, but with all this talk of faulty discs, it sure does make one think.

OK...here goes. I recently moved across the country and had my mail forwarded. So far everything of any importance has made it's way east to my new domicile. Not so with Dave's 28. It has been returned to sender. I have contacted "customer service" and informed them of the details of my delima,including my new mailing address.
The response? "Uhhhh...we're sorry but you're stuff has already been readdressed(to the old PO Box,not the new address) and not even shipped out yet,but we can't change anything so if you don't get it this time we'll just refund your money."
So as a loyal customer & loyal subscriber you folks are basically telling me you are not willing to send me something I've already paid for?
Probably had defects anyway from what I can gather with the comments. On the heels of a goofed-up PNW '73~'74 Box that I still have had no satisfaction with. Customer service my ass.
I already regret sending hard earned $ for the 2019 sub. Will you honor that subscription or just wing it with no concern for your loyal fans.

Jeez...I don't know whats going on over there between you & Rhino but it ain't good.
A very befuddled ex customer.
:o(

I'm not finding it that easy to send a personal message. I thought I had sent one to marye this morning, explaining about the faulty discs 1 and 3. But I've just checked to see if I've had a reply, and it seems I just sent the message to myself. Anyone know what I am doing wrong? Everything, by the looks of things!

when you say they refunded you your money on the PNW skipping discs, was the refund for the entire box? a percentage of the box? just interested in how rhino is handling these problems and what you had to do to get replacements. Since my dissatisfaction with 10 discs in the E72 box, the subsequent 1 year wait for replacements and my very vocal statements on quality from Rhino, I have received with every purchase since a "return label" that states I must enter a quantity in the RTN QTY box and select one of the return reason code numbers in the RTN CODE box next to each of the items I am returning. Did you have to send back your faulty discs? It also states that I am responsible for all return shipping costs and original shipping and handling fees are non refundable. Did you get one of these forms with your purchase? Did you fill out this form and return it with your faulty discs? How much was the shipping costs if you did return discs? Am I being singled out with these labels? Inquiring minds want to know. Thanks for any information that you can pass on to us all.

this also happened to me, I tried to send a pm and it just went back to me. Who knows what's up with that, it's a right wing conspiracy I tell ya. ;)

I just sent Marye a message and you must type in her name under members or it won't get to her, I think.

The format of Personal Messages has changed. There are five fields: Created, From, Subject, Member(s) and View. When you send a PM to someone, it shows up in your inbox, but the From is from you.. if I were to send you a message right after that.. it would show up in your Inbox, but it would be from me (MDJim).

My guess is you did send it to MaryE, but it shows up in your inbox from you and the members are you and MaryE. Am I correct in how this is showing?

Yes, you are correct Jim, it shows my name and maryes' and I hope she got it, I will await a reply and see if it did. Thanks for your input and all clarifications.

Unk:
When my GDM shipments arrive the same form is in my package. As I have never asked for replacements, I think the form goes with all packages and is not directed towards specific customers.
Now that I have had skips in my last two GDM products (one bought via Amazon), I think I will be contacting MaryE/DrRhino on future problems!

JFR68:
I have read for years on these threads about the propensity of this organization to completely fuck up accomodating address changes that have been submitted by customers. My 2019 DaP sub was placed with a new "ship to" address since I am moving in Jan/Feb. I am thinking I may never see any of my DaP2019 sub!

MaryE:
Had to log out of Dead.net day before yesterday due to computer sluggishness. Had been leaving computer awake and logged in to Dead.net to avoid having to do the via-email login procedure. Doing so eventually rendered my browser (FireFox on a Macbook) too sluggish to use calmly. Logging in today required the via-email process, despite my now having created and supposedly saved three differerent passwords!

Can anyone FIX Dead.net/GDM? Will anyone?

thanks for the response, good to know that I am not the only one who has received the return form. I have read that many have gotten replacements in the past, did they have to return their discs? how much did it cost to do so if they did? what good is a faulty skipping disc to rhino and why would they want it back? just to make sure that I'm not lying? Hey Rhino, the customer is ALWAYS right. period.

So far they really do suck.

First I can't seem to delete?

But worst, is the way it shows "conversations", if I PM something to "A", when "A" replies, it's not under the same "slot", instead I get another slot. So my PM page is filled with back and forth, but each slot holds running talk. Like it sent the pm but didn't condense down the replies.

Unkle Sam -

I bought the Pacific NW 3 disc set and after Marye and Dr. Rhino got involved and I tried multiple replacement discs I was refunded for the full amount. I went and bought the digital version and made CDs.

I've had some success on past Mexican Skipping CDs (not to be confused with Mexican Jumping Beans) that if I try copying the bad disc to another blank CD (via PC or I have a high speed CD burner) that the burned CD works fine with no skips. Maybe the "Made in Mexico" CDs are poor quality and not their CD pressing plant. NAFTA at it's finest.

**

I sent dead@wmgcustomerservice & Dr. Rhino an email telling them about my skipping discs on Dave's Picks #28 and got this reply email:

Thank you for your email.
Due to a high-volume of email traffic, I will respond to your email within 5 business days.
If you have a media and/or promotional inquiry, please contact:
http://media.rhino.com/contact
I am very sorry for the delay and thank you for your patience.
Sincerely,
Dr. Rhino

So looks like we wait for them to figure this out.

Thanks for the feedback on sending pms. I have just sent another one to marye, and this time her name and my own appears under the members heading. The one I sent this morning just listed me under the members heading. Anyway-hopefully she will receive it. What a hassle!

In many ways 1971 is really the standout year. The year everything came together, live; tight arrangements, great interplay, the acid-y vibe still playing a strong card over and over... shades of the two worlds, old vs. new Dead, gelling.

Transformative.

It sure as hell is different around here, on these message boards... the frequent, witty banter, horrible bitching and just general folksy interplay has been largely absent, replaced by "engineer speak," prattling on about the whys and hows of defective, product, yadda yadda.

I'll stick around, for awhile. We'll see where it goes.

I'd say 1966-1974 was the standout year. Every phase relating to the other to form a composite whole. A different mind set seems apparent after 1975, but there were still many, many great shows. As evidenced by Dave's Picks 28.

Just played this straight through. Good news is that all discs played faultlessly and skip-free. I enjoy the laid-back pace of '76 shows - reminds me of the pace of JGB shows. This is a top-notch show well worthy of release. I prefer '60s versions of "Dancing in the street" but that is just a personal preference and certainly doesn't detract from the quality of this show.

I know right, god forbid we bitch about a product we can't listen to , of all the nerve...

Save your money unless you're a huge fan and want "the book".

Worst part is the live Hollywood Bowl show they included, what a shit recording!

Maybe part of the problem is that the supposed "Comments" forums for official releases have become the first/last resort for folks with shipment and product problems.

Lots of people are having trouble confirming if they have a problem and, if so, how to go about getting them corrected. Sounds like Customer Service is taking care of folks, but they're also up to their ears and sluggish right now. SUGGESTION: Why not create a "Make it Just Exactly Perfect" forum dedicated to customers needing to discuss defective orders? Then each release's Comments pages could get back to focusing on commentary related to the Dead and their Music.

[I didn't have to play Whack-a-Recaptcha-Mole in order to preview or post this comment! That's progress!]

Maybe it's because I remember Dead.net when they had better phone customer service - now their "Contact Us" will only take orders via phone - but won't help with customer service ("How do I contact customer service for the Dead.Net Store - Unfortunately we are unable to assist via phone.") - essentially they will take your money but don't care if you have a problem (sounds like a Dead song).

I feel like I did something wrong if the CD or product I bought has a problem when I have to contact Dead@wmgcustomerservice.com, Dr. Rhino, or Marye. Ever since Rhino Records was bought out by Warner Music Group the quality of customer service has gone in the toilet compared to what it once was 30, 20, or 10 years ago.

Thankfully Marye is online on Dead.net and Dr. Rhino is available via email - they are extremely helpful.

Just reply to the email you received with your tracking number.
You will get a response after a day or two.
And no, they do not want the defective CD back, you may use it as a decorative coaster.

Thanks for the heads up about the 50th anniversary release. I was going to get this just for the live show, but I'm having second thoughts now. I think I'll spring for the new Mott the Hoople box set, though. But maybe you really did need to "be there" to make that a worthwhile purchase.
Back to Hendrix-I did get a couple of superb studio outtakes cds earlier this year released on Dagger records. " Morning Symphony Ideas" and "Burning Desire". Mainly instrumental recordings with Buddy Miles and Billy Cox from 1969-1970. They have been out a while-but if you like late period Hendrix they are worth checking out.

.... intrigued by the search bar.

....lol!

Widely panned, I had to check this out. It's not bad! Starting off slow and with a few missteps toward the close (C'mon - the Dead never did Beatles songs worth a shit), this is actually a well-recorded good listen. I think sometimes the mythology that builds up around these things supersedes the truth.

Having heard all the latest releases multiple times now, I went in search of new listens. The other day I took my change jar into a Coinstar machine and got over $100 which I parlayed into an amazon giftcard (no fees, "free" from Coinstar). I used that to pick up a bunch of cheap-ass, multi-disc radio broadcasts. I've always been a fan of throwing a few dollars at a broadcast cd to see if it's worth it's weight, and they usually are. They don't sound like a D's Picks, but, what the hell, if the show is officially unreleased I'm excited to have it.

Then I listened to 7/9/95 again. Jerry isn't very present musically, but he has a few little fretboard runs left in him, and he sings so heartfelt and plaintively on the ballads. This tour was plagued by bad karma and has long been dissed, but like a band of brothers those guys held together pretty tight and even without much Jerry, this is not a bad listen.

I've been Googling "worst Dead show ever," out of curiosity, and listening to some of those. Nothing is really that terrible. Even when off, this band was always interesting, and the not-just-exactly-perfectness is one of the things I find most endearing. Some women won't leave the house without makeup. The Grateful Dead were not that girl.

....about that. A running inside joke to some. To others, it's a shitshow. I give it a solid C-. Only because it's not very good. The Boyz do get a participation award from me though. Btw. The all caps in the posters name and titles triggers my OCD. Yay!!

One show I recall really enjoying (being there) is more or less panned by ..well.. by everyone. Harrisburg Pa 83. I think it's so widely abhorred because it was a B show and no good recordings circulate (poor aud's only, which really does make a difference).. so it went down in history as quite the stinker. I think I enjoyed it because the scene was a trip.. and I recall eating some good mushrooms which took effect on the long walk to the show. It took place in what seemed to be a high school football stadium type of place with (almost) the 3 mile island power plant in the distance just four years after the near nuclear disaster.. lots of room not claustrophobic at all. I loved Jerry's emotional outburst in I Know You Rider plus there was a nice Spanish Jam and the 3 Mile Island Nuclear Jam (space). Sort of a stinker with some moments. So that's my Boreal Ridge story and I had quite the good time.. no regrets.

71 a pivotal year? Sure.. lots of folks here agree including the good doctor. It was a big year for me early on because so many of those old FM broadcasts circulated. Additionally there was Skullfuck, one of the quintessentially great live albums of all time. The Going Down the Road (including the transition) is etched into my frontal lobe not to mention the other high points including the great Other One. But I really like 1970 and 1972. A lot.

I do find myself agreeing with DaveRock.. I put late 67 through October 74 in the same jug which I drink freely from whenever I can. It's really a sweet spot not taking anything from the later years which I also love. So why the long winded build up? I don't think we can have 71 without 70, 70 without 69 and 89 builds on what came before it as well. With the Grateful Dead, I don't think any year can exist without the year prior and the year after.

The Swing is next and it really got me thinking.. This is one of the truly great shows and about to get a Full Norman. It's no mistake that we get this as they expand the run size by 2k copies. With the return of the Betty Boards I think they have the next 20 or so years pretty planned out. They are going to give us the great shows presented pretty much side by side with any and all other releasable shows until they run out. I expect Dave will save just enough mindbenders to last to the end gently dispersed and mixed with the quality of shows close to what we have seen for the last six years.

So as we ride out 2018 into the New Year and beyond.. I am at peace with what they are releasing. If only they could fix the quality control and outsourcing issues.. but perhaps that's a topic for another day. Have a great weekend all..

I went to 6/18/95 (which includes the infamous wharf rat). It was not my last show (that would come a couple weeks later in Pittsburgh) and while I clearly remember thinking that Jerry was in rougher shape than even the last time I saw him earlier that year, and that the band needed a big time break, I still had a blast with my friends and (extended) family.

I'd rather be at the worst dead show than anywhere else in the world.

Partial video
https://youtu.be/dC6N-gfR0ZI

My Boreal Story:
Looks like a crappy ski resort.
But behind it is Sugar Bowl which has some really nice terrain.

My panned show:
7-2-95

7-8-95 doesn’t get a lot of love either, but I got my only Visions there and that was worth the $35 ticket.

Subscription:
Early bird didn’t sell out, yet people will still complain about being shut out on the ala carte.
I considered ordering a second early bird as a back up against defective discs. But then I received my 2 copies of DaP 28 (oredered an ala carte to give as a gift) and both copies had a defective CD3. So I abandoned the idea of ordering 2 copies of defective Dave’s 2019 CDs.

People’s names are only capitalized when I am logged in.

I didn’t have to do reCAPTCHA on the second post. It remembered me from the first post.

That would be if you didn't have to jump through the reCAPTCHA hoops at all.

Yes, you are right-all the years connect with each other, right up to the last shows they played. Late 1967-1974 are just my favourite years, but the same principle of continuity is evident throughout their career. There can't be many people who favour 1990s shows who don't at the very least have knowledge and appreciation of the music and the context in which it was played during the 1960s. In fact, maybe it would be impossible to really enjoy 90s shows without this prior knowledge and appreciation.

I listen to all the years.
Each year is listened to in context of what came before and the foundation that was built.
Seeing shows from 89-95 was totally with an understanding that those weren’t the golden years of the band, but that I was still witnessing an amazing band with an amazing history, and those shows were still better than any other band I had seen or heard.
And in between shows I had cassette tapes of the older shows, which reinforced that fact that I needed to keep going to shows during the later years. Because those shows were still a lot of fun, and that band was still really amazing.

Imagine my surprise, I bet you were too, when I took out the booklet on this release and discovered a new format, probably due to the content.
Cool articles and photos.
One note of interest, the assertion that the band would be releasing a live album soon from the upcoming tour of Australia, Japan, New Zealand. What happened to this tour? Cause as we know the next live album was from the 1980 Warfield/Radio City shows.

That pretty much sums up my attitude and position when I saw the band in 1981 and 1990. Also, knowing how songs developed adds to the interest of earlier, less developed versions. Listening to a "Playing In The Band" from 1971, for example, is enhanced knowing how that song would develop during 1972 and beyond. Many others examples exist where themes crop up in jams that are later developed, and its great to hear those ideas in their formative, less well developed stages, with the hindsight of knowing how they would mature. So the continuity angles works in reverse, too.

Not to be obvious, but the all-music (cd) version of the 80-disc 30 Trips box is back onsale here for under $700. Look under "box sets." They must have unearthed a few stray cartons in the warehouse, or they were expiring. I have visions of the last scene in "Raiders Of The Lost Ark" imagining what's in Warner's vault. If you missed out the first time like I did and are on the fence, pull the trigger. A must-have if you can, endless hours of pure listening bliss. And what a fascinating historical audiodoc, a show a year from the most profound live band ever.

The biggest kick in the pants for me has been digging the later-era shows. I had my head in the sand for ever, focusing 95% on Ron/Keith-era Dead. Now that I'm more open to 80s and 90s shows, it's all new again. What a blast.

To concur, I hear what's left of golden-era songs in what they have morphed into in the late 80s/90s. Jerry's lead lines, for instance - he can only string together a weak phrase or three at a time, but now and then a lick from the early seventies will kind of reveal itself... in listening to 1971, you hear the seeds of what will be. As was just posted.

In 1993, 95, I'm hearing the ghost of what once was... like an archaeological dig. Bittersweet, fascinating.

\m/

check pms

Grab it if you can, I know it’s costly but it will be well worth it, believe me 🙏😊😎