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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • marye
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    Greggie
    send me a PM with your order number and I'll see what I can do.
  • greggie
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    Very delayed shipping 55 days

    I ordered the 50th Anniversary cd dvd box on Nov. 8. Today is January 24, and it has not arrived. Worse yet, it is shown on deadnets data as not having been shipped. I contacted PayPal and today, a day later, got a message from Deadnet saying the box is on the way. So far all turned out ok and there is nothing for you to do.

    In Europe there was a couple of years ago a spectacular bankruptcy of a sister company, Spincd. Lots of customers lost many lots of money. People trusted delayed shipments would arrive because the staff was cool and knowledgeable, but they also behaved fraudulently., and then bankruptcy ended all hope, and all payments went to preferred creditors. Now comes the work for you, Mary.

    I wonder why nothing happened with that cd dvd box for 55 days, but it got sent as soon as Paypal came on board. My emails to deadnet were ignored, no answer, so maybe status matters even in deadworld. What do you think? A second issue is why deadnet does not give info about delays. If there are agency or economic problems, it must be better to tell customers instead of being silent and covering everything up, which gives rise to anxiety and a focus on contacting the credit card companies before their individual time bars for helping expire. What do you think and can attitudes be changed?

  • lalahoward
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    Good luck.

    Good luck.

  • lalahoward
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    Ordered 11/30/19 and...NOTHING! PLEASE REFUND ME!

    Hello??? I'm not sure what else I can do to get attention on my order. I've emailed numerous times, only to get an auto reply and a ticket number. Received no response to date (order placed Nov 30th!), at all!
    Incredibly lame. I feel ripped off and want a refund at this point.

  • pwheeler@commo…
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    I ordered Dead at Radio City…

    I ordered Dead at Radio City December 4th, it has not come yet, I do not have an order number, how do i find the status?

  • marye
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    yay!
    whatever caused it...
  • BrooklynJed
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    30 Days winner

    Heard from Rhino Webmaster on Friday. They requested my mailing address. If this was your efforts- Thank You. If not- you can tell other folks notifications are forthcoming. Happy Holidays.

  • marye
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    I'll see
    what I can find out!
  • sstadts37
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    I need help

    Marye, I am not sure you can help but I really need someone who can communicate with Dr. Rhino. I ordered the Giants Stadium Digital Box set download before it was on sale. The email I initially received only had a link to download the 6/17/91 show. I have emailed and customer services more than 10 times over the last two months to try and resolve the issue. I have received two emails from Dr. Rhino which were supposed to address my problem but they only resent me the original link to the June 17, 1991 and nothing else. This has been going on more than 2 months now. It is becoming absurd. How can I get someone to understand my problem and to address it? Thank you.

  • BrooklynJed
    Joined:
    30 Days winner

    Thanks, Mary. Truly appreciate you.

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17 years 5 months
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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3 years 8 months
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Hi, I made a video to post ("High Time"), but YouTube has blocked it, saying it's copyrighted material. Is this something that comes up now and then? Any clues on how to keep a video from being blocked -- it must sound too much like the original. Thanks, -Rob

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17 years 5 months
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and see if there's anything we can do.
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4 years 1 month
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Hi. Wondering if there is any way to download all 30 Days of Dead mp3's at once??? Can't see why not once they are done. Thanks.

Scott

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4 years 10 months
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Hey Now! So where can I post some pics that people will likely get a kick out of?

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3 years 7 months
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Hi,
What do I need and how do I go about downloading a complete show from the archives, and burning it to one CD?
Thanks

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17 years 5 months
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Disk one of Daves Picks won't play. My player shows the # of tracks and the total play time, but won't play. I tried it on multiple players. Just curious if anything can be done.
Thanks much!

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17 years 5 months
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please send me a PM with the details and order info and I'll ask the Doc if he can fix this. Thanks and sorry for the hassle.
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17 years 5 months
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Does anyone know of a positive Brian Dyke show review?

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3 years 5 months
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I have had a great idea for quite some time about a merch product that I would love to see come to fruition.
I believe the only way to do it right would be through GDM, as it would be a Highly Iconic design or two, used in a 'NEW' way, it would be a very popular item GDM should maintain control of.
Please let me know whom to contact!
Thanks!

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12 years 6 months
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On 11/20/20 I ordered the 50th Anniversary American Beauty T-shirt.

As of today it still has not arrived. Every time I email, I get the following:

We are currently experiencing a surge of emails and cannot provide you with an individualized response at this time.

We hope that the answers below will help with any questions that you may have.
We are very sorry for the inconvenience and thank you for your patience.
Sincerely,

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17 years 5 months
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Please send me a PM with the details and I'll ask the Doc to get on the case. So sorry.
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17 years 2 months

In reply to by wilfredtjones

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Here's one largely positive review from Brian Dyke, in Taping Compendium Vol. I: of Denver Coliseum, Nov 20 1973 - though some of the details of his description don't match what I hear, and he resorts in a couple of places to (mild) versions of his typical fault-casting (saying "the triad of 'Promised' > 'Bertha' > 'Greatest Story,' falls flat on its face" - which just isn't so, I think ["Promised Land" 's particularly rhythmically good, w/very spunky drumming; Jer flubs the 2nd verse of "Bertha," though]).

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3 years 3 months
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Looking For Photo Or Video Alpine Valley 1988
I'M LOOKING FOR PHOTOS AND OR VIDEOS FROM THE 1988 SHOW AT ALPINE VALLEY...MY FRIEND AND I (two college girls, blonde and brunette) WERE ON STAGE FOR A FEW MINUTES AND I'M TRYING TO FIND AN IMAGE OF IT. WE GOT LUCKY AND MY FRIEND MET ONE OF THE LIGHTING GUYS...IT WAS SURREAL....any help would be so appreciated!! Somebody decided they needed my backstage pass a few years later so I don't have anything other than the memory fading away.

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3 years 2 months
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What am I doing wrong, I can't seem to find a way to post?

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17 years 5 months
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What you can't do is start a new thread. I see you've posted elsewhere, so I think this is resolved?
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3 years
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Hello. First time poster. I saw on Facebook someone posted about Dave's Picks Volume 40 at Deer Creek.

I understand it is sold out, but inside there is a letter from John Scher to Dave Lucas. That Dave Lucas was my father.
He and his partner built Deer Creek, and created the vision on how great it ended up being. I myself worked many summers doing the marketing for the shows at Deer Creek including all the Dead shows.

However, I would like to get a copy of that as a present for him and I have no idea where to find. Can anyone help? Looking for a miracle(many times I handed out extra tickets as miracles). I think he would find it very special.

Thank you in advance.

Brandon Lucas

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5 years 11 months
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Hello...recently purchased and just now received some of the vinyl singles...but I don't know how to also retrieve the digital versions, included with these....please advise. Thank you!

Found it....didn't realize it was in my Order Confirm/Verify email!

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2 years 11 months
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Where can I check off the shows I have seen?

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16 years 4 months
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Hey, dude from India!!

So, you're a spammer, AND a Deadhead??? Interesting combination............

Ultimately, Captchas are useless for spam because they're designed to tell you if someone is 'human' or not, but not whether something is spam or not.........

Doc
Now it's not just the state, it's your nosy neighbor, your ex-spouse and people who want to spam you......

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3 years
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I received a brand new and sealed copy of Dave's Picks, Vol. 30 w/bonus disc for Christmas. I opened it up and to my surprise, I found my copy to be numbered 190/300. I've seen some unnumbered promo copies released for other volumes, and I know there was a run of 500 extra copies of Vol. 3 to replace some copies that disappeared, but I can't seem to find any information on Vol. 30. Does anybody out there have any idea of what I might have? Thanks.

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2 years 9 months
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Hello,
I wrote a movie script about the Grateful Dead. Who can I contact to ask permission to use their songs? Any help would be appreciated.

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17 years 5 months
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send me a PM with your info and I'll track down the licensing folks. Thanks!

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15 years 9 months
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I'm seeing 90 minute tapes of "vintage" GD shows being sold on Ebay for as much as $50/show. Does the Grateful Dead condone this?

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2 years 6 months
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Trying to find info on how to get permission to use dead insignia in my macrame art.

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9 years 9 months

In reply to by kindermama

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Has anyone here recently worked out a licensing arrangement for imagery? News article indicate licensing moved to Rhino Records a couple years ago, but it's not evident from their site how to properly go about becoming a licensee. Please help a Head! Thanks all.

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10 years 11 months
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Is there a scheduled release date for the Garcia 50th anniversary LP, CD ?????

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14 years
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I cannot download my digital versions of the Lyceum shows. I get "invalid URL download scheme".
OS:
Mac OS 10.12.6

Browsers:
Safari
Firefox
Chrome

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2 years 2 months
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I did not receive DP 43. Post office said the Dead only made a tracking slip and did not give them the package to send. I emailed the Dead and only received an automated response with a ticket ID number. How can I get this resolved?

Jeff C

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17 years 5 months
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Send me a PM with your order details and we'll get it figured out.
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2 years 2 months

In reply to by marye

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Marye

Did you get my PM yesterday? The site is a little confusing so I was not sure if I did it correctly. I am the person who did not get Dave's Picks 43. If you did not get it can you just email me at jcharney@kprs.com and I will reply with the information that you requested. Thanks.

Gabriel (Jeff)

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17 years 5 months
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but will see what we can figure out based on this.
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2 years 2 months
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Found a zip file with a few hundred shots of the dead from the 60s - 99s. All dated so easy to figure out which shows. I don't have any providence but wanted to know if they could be useful to u guys. Thx Ian

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2 years 1 month
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My sister Jamie was an Avid Dead Head. She passed away 10 Years ago. Hanging out with the rest of the band in heaven.
She left me with four signed GD Posters. What would be their collecting status / value. Where would I look for info on this web site for interest?
Thanks, Luke

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2 years
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Hi!
Can anybody tell me how to download my digital music from dead store if I got NO download mail and no download l_i_n_k (furthermore my download section in my store account is empty too!) ? Unfortenately all my mails to the store's customer service were unacknowledged...

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14 years 11 months

In reply to by LMiskol

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by who? all the band, just Bobby? Jerry's signature has some value, as does Pig's. PM me for more info.

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17 years 5 months
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I'm trying to subscribe for 2023 and the site won't allow the final step - purchase. I click and my pointer goes to a null sign.
I have also tried to make a new account at the store, to no avail.
I've tried on several browsers and computers. Could use a bit of help.

Thanks!!

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1 year 11 months
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Hello, I think that I may be Michael from Brookfield CT that won on 11/18. I have not received any contact though. I understand there may be another Michael in my town but if I do happen to have been the winner I would love to have the calendar prize!

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4 years 1 month
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Has anyone else had difficulty downloading 2022 30 Days of Dead selections today to try to get days missed during November, 2022? Every time I download one of the seven days I missed (yeah, I know, DUH) I get an error message that the file is corrupted. So I went in to download all of 2022 30 Days, and got the 2021 30 Days! Anybody else, or am I just weird?

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1 year 11 months
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Hey All! I've got an image of my Boreal (8/24/85) ticket if you want it. Positive, R.

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3 years 11 months
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Hello, I was the daily winner on 30 days of dead November 13. I have not been notified
to received the calendar. Will notification be sent to my email?
Thanks

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17 years 5 months
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for so many, the show they want to forget, and yet, a legend. Still got the earrings I bought there.