• 1,227 replies
    marye
    Joined:
    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

Comments

sort by
Recent
Reset
  • greggie
    Default Avatar
    Joined:
    Very delayed shipping 55 days

    I ordered the 50th Anniversary cd dvd box on Nov. 8. Today is January 24, and it has not arrived. Worse yet, it is shown on deadnets data as not having been shipped. I contacted PayPal and today, a day later, got a message from Deadnet saying the box is on the way. So far all turned out ok and there is nothing for you to do.

    In Europe there was a couple of years ago a spectacular bankruptcy of a sister company, Spincd. Lots of customers lost many lots of money. People trusted delayed shipments would arrive because the staff was cool and knowledgeable, but they also behaved fraudulently., and then bankruptcy ended all hope, and all payments went to preferred creditors. Now comes the work for you, Mary.

    I wonder why nothing happened with that cd dvd box for 55 days, but it got sent as soon as Paypal came on board. My emails to deadnet were ignored, no answer, so maybe status matters even in deadworld. What do you think? A second issue is why deadnet does not give info about delays. If there are agency or economic problems, it must be better to tell customers instead of being silent and covering everything up, which gives rise to anxiety and a focus on contacting the credit card companies before their individual time bars for helping expire. What do you think and can attitudes be changed?

  • lalahoward
    Default Avatar
    Joined:
    Good luck.

    Good luck.

  • lalahoward
    Default Avatar
    Joined:
    Ordered 11/30/19 and...NOTHING! PLEASE REFUND ME!

    Hello??? I'm not sure what else I can do to get attention on my order. I've emailed numerous times, only to get an auto reply and a ticket number. Received no response to date (order placed Nov 30th!), at all!
    Incredibly lame. I feel ripped off and want a refund at this point.

  • pwheeler@commo…
    Default Avatar
    Joined:
    I ordered Dead at Radio City…

    I ordered Dead at Radio City December 4th, it has not come yet, I do not have an order number, how do i find the status?

  • marye
    Joined:
    yay!
    whatever caused it...
  • BrooklynJed
    Joined:
    30 Days winner

    Heard from Rhino Webmaster on Friday. They requested my mailing address. If this was your efforts- Thank You. If not- you can tell other folks notifications are forthcoming. Happy Holidays.

  • marye
    Joined:
    I'll see
    what I can find out!
  • sstadts37
    Default Avatar
    Joined:
    I need help

    Marye, I am not sure you can help but I really need someone who can communicate with Dr. Rhino. I ordered the Giants Stadium Digital Box set download before it was on sale. The email I initially received only had a link to download the 6/17/91 show. I have emailed and customer services more than 10 times over the last two months to try and resolve the issue. I have received two emails from Dr. Rhino which were supposed to address my problem but they only resent me the original link to the June 17, 1991 and nothing else. This has been going on more than 2 months now. It is becoming absurd. How can I get someone to understand my problem and to address it? Thank you.

  • BrooklynJed
    Joined:
    30 Days winner

    Thanks, Mary. Truly appreciate you.

  • marye
    Joined:
    Brooklyn
    I'll see what I can find out.
user picture

Member for

17 years 5 months
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
user picture
Default Avatar

Member for

16 years 8 months
Permalink

Hello I am wondering if I could get help on an order for a shirt that I placed a month ago. I bought this as a Christmas present, but the site won't accept my information to find out where it is? I sent in an inquiry and I received an automated email telling me to do the same thing that I have been trying to do with no help.

user picture

Member for

17 years 5 months
Permalink

What are you trying to post (setlist?) and where are you trying to post it?
user picture

Member for

17 years 5 months

In reply to by marye

Permalink

It's there on the show page. Search on Deer Creek in top right. Make sure you are logged in and you can mark as attended there.

Hoping helping... :-) :-) :-)

user picture
Default Avatar

Member for

1 year 8 months
Permalink

I'd like to know why the support for the store is MIA. Has anyone else had this issue? I purchased the American Beauty 50th so I could have the 2/18/71 show. The FLAC download has a corrupted cutoff GDTRFB and it's missing the NFA Pt. 2 and Uncle John's. I've reached out to support but they are MIA. Any ideas how to get ahold of them?

user picture

Member for

17 years 5 months
Permalink

send me a PM with the details and I'll see if I can find someone to straighten this out. So sorry for the trouble.
user picture

Member for

9 years 8 months
Permalink

Hello, I'm sorry if this is off your topic but maybe you can help. I have written a nice book about the music from the early Brent Mydland years of the Grateful Dead, about 400 pages. I want to get permission to use a certain image on the cover, and to use a certain lyric for the title. Do you happen to know who I should be in touch with about this project? Thanks! --Ryan Bouchard

user picture

Member for

17 years 5 months
Permalink

Send me a PM about this with the details and I'll see if I can find the right person.
user picture
Default Avatar

Member for

1 year 7 months
Permalink

Many years ago I found 2 more verses and a bridge/chorus(?) posted online for Uncle John's Band. The source was alleged to be an acoustic set Jerry did at a small club (The Matrix?).
One verse starts with: "Why wait in the dark for dawn when the sun's still going down?"
Another starts with: "Would you carry me uphill, back the way I carried you?"
I don't want to post the full verses since I can't vouch for their authenticity.

Has anyone ever heard recordings of these verses? Any more info on them?

user picture

Member for

17 years 5 months
Permalink

I would see what the Grateful Dead Annotated Lyrics had to say on the subject.
user picture

Member for

17 years 5 months
Permalink

The manuscript version of the song includes these lines: Why wait in the dark for dawn / (while) when the sun's still going down?/ Maybe I'll dust off your chair/ If you say you're comin' 'round... There's more. Thanks, Wahrlock, and it's never a bad day to dive into the annotated lyrics...
user picture
Default Avatar

Member for

2 years
Permalink

Thank you for turning a long term frown into a smile! I have loved you since I touched your foot at the Garden Pier in AC & I am so happy you found the beautiful love of your life, your lovely children & that you got to got to have such a wonderful family. And I’m also very happy that you were able to meet and fill the great relationship with your biological father, something we were never allowed to do because that was a bad man within my mother died while I was in college, both of them very young and unexpectedly so many different. I hope you don’t mind, but I need to see if you have a source that could help me both my husband and I were born with congenital birth defect, mine left me permanently, disabled at only 34. Then hurricane Sandy was it a direct hit to us as a full strength, hurricane, and we were not allowed to live in our home for eight years a week after that we were diagnosed with hereditary autoimmune diseases and our doctors this time absolutely forbid us from going back to work outside the home as we have no immune system. For the last 14 years, we’ve both been struggling very hard at our small office assistance or badly struggling due to all this. We are in foreclosure on our home. I am not writing this to ask you for a handout but just for source or sources. I have an idea about a book card like to write about the Grateful Dead and I need someone who can help me find the sources and even corroborate Either as a co-author or anything that they would like to be called. I hope and pray you see this message and you can point me in the right direction so we don’t lose our home that my husband spent eight years in his blood. Sweat and tears rebuilding because that would devastate us both. Thank you Bobby and God bless you and your beautiful family.

user picture
Default Avatar

Member for

2 years 11 months
Permalink

Hi, I won a calendar during the 30 Days and have not heard anything yet. Who do I contact?

user picture

Member for

1 year 1 month
Permalink

is this an active feature? and if it is active, how would one go about using the feature?
tried using it on my profile page but no can do, so figured here might be the place in the forum to ask for assistance...ty!

Peace All!
uncle_tripel

user picture

Member for

10 years 1 month
Permalink

the show listing itself here under archive and "mark attended". Use the search and enter date to find the show listing. Thanks to another poster here (Dancin Fool) I just figured that out too.
Cheers

user picture
Default Avatar

Member for

9 months 1 week
Permalink

N/A

user picture

Member for

1 year 1 month

In reply to by 1stshow70878

Permalink

1STSHOW70878 and I will give that try,
cheers!

EDIT: it worked!

user picture
Default Avatar

Member for

7 years 2 months
Permalink

Hi Mary, I wonder if you could help me. I am a long time subscriber to Dave's Picks. However, I am moving to a new address in February 2024. How do I update the address so that my Picks will come to my new address. Thank you.

user picture

Member for

17 years 5 months
Permalink

Send me a PM with the details and I'll get on the case. Good luck with the move!
user picture
Default Avatar

Member for

9 months
Permalink

Hi Marye! Looking for help locating photographer for a photo from Telluride ‘87 from a post and hoping you can help.

dead.net/fanphotos/street-scene-telluride-co

user picture

Member for

17 years 5 months
Permalink

to be honest, I don't know who took that photo either. However, I was there, and it was definitely a moment.
user picture
Default Avatar

Member for

15 years 6 months

In reply to by marye

Permalink

Hi Mary, I was a proud member of jane Sullivan's trash Crew and was hoping you could help me get in touch with her?I believe she got married and goes by her married name that I dont know? Flickster

user picture
Default Avatar

Member for

13 years 11 months
Permalink

Why is  Flac 2x the cost of Alac?

Example:

12.99 vs 29.99  for Mars hotel?

user picture
Default Avatar

Member for

1 month 2 weeks
Permalink

I haven’t heard a Sugaree jam during regular programming on Sirius XM 23 for a long time; perhaps longer than a year (i listen frequently during the day). Is there a reason for this?

user picture

Member for

1 month 4 weeks
Permalink

Hi Marye,

What happened to the Dead Covers Project? I was thinking of submitting some songs, but I can’t find it anywhere in the last call for submissions was in 2023. Is it still happening?

Patrick