• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #451
    fatjackson
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    Joined:
    Ok i hope this helps
    I my default browser is firefox. So I tried going to my downloads on the site thru IE and it came right up.
  • #452
    fatjackson
    Default Avatar
    Joined:
    same problem here
    Sorry up front if his is the wrong thread.Recently i bought "Dead ’09: Greensboro, NC 4/12/09 256k MP3 Download " and I got the confirmation Email and it directed me to http://www.deadnetstore.com/User/MyDownloads.aspx to download. so my question is how long does it take to be able to download? I talked to 4 customer service reps for the GD store and I regret to say they where full of fail. All they did was repeat my order to me and told me they cant help me for 4 days. Any info will help greatly. with people having problems with this problem. It would be nice to have a thread to resolve this problem. Please help, Fatjackson FYI, alanoc might not be wise to post your order info on the public boards. =)
  • #453
    alanoc
    Default Avatar
    Joined:
    Order of Download
    Also cannot access download of 4/14/09 despite payment being accepted and getting a confirmation email. No response from customer service despite emailing three hours ago! Order number 0130454
  • #454
    brianhahne
    Default Avatar
    Joined:
    Inserts - followup
    I should say, of the 11 or so shows in the Dead Downloads series... I had 5 of them, all with inserts. I bought vol. 9 recently, and the inserts weren't there. I thought that was od...as i said the email to customer service said "there are no inserts online". Um.... ok... I posted to rec.music.gdead because I knew they existed... and got them. Luckily someone out there said he has all the inserts.. so I'll be able to get them. It's not that I'm going to ask him for the flac files.. just the inserts. :-) I'll support the boys always, and pay for what I want. So... like I said the new shows, obviously someone's putting time into making the insert covers.. what gives.
  • #455
    marye
    Joined:
    extended
    I'll pass this along. I don't know the answer but I'll try to find out. Brian, ditto.
  • #456
    extendedfriend
    Default Avatar
    Joined:
    dead concert
    pre orderd the dead concert for april 15 2009 and i did not recieve the download HELP what can i do?
  • #457
    brianhahne
    Default Avatar
    Joined:
    Inserts - What's the real story?
    Ok back before the site "redesign", inserts were available for all the Dead Download series. Now they aren't there. An email to customer service said they weren't available at this time. Why?? I posted to the dead usenet site, and got the inserts from someone who bought the same shows I needed. So they DID exist. They just aren't out there now. Now the new tour... obviously some thought went into color coding the different shows... and making nice covers that align with the shirts that are on sale. I was at opening night and spent $100 on shirts. I'm not above paying for something I like. So I got the opening night cd. Again... no inserts. What gives? If my download expires and the download/flac files bundled together are to include the inserts, I'll have to get my download re-initiated to get them. Can't we just get the inserts back? Not all of us like stuff digitally all the time. I like cd's, in my hand to hold and look at. It's not an LP an more, but it's better than compression on an ipod and looking at a bitmap
  • #458
    marye
    Joined:
    phan
    please send me a PM with your order number etc. Thanks.
  • #459
    phan71
    Joined:
    Downloads don't show up.
    I placed an order a few days ago for one of the MP3 downloads. The website gave me an error when I placed the order, but I got the email confirmation and the order shows up in my order history. The downloads do not show up under "My Downloads". I tried using the contact customer support form, but I never received a response. Every time I call I can't get through. Can anyone help? (fwiw - it looks like the charge has not yet gone through on the credit card yet)
  • #460
    knezevic23
    Default Avatar
    Joined:
    Order
    Hey I was just wondering when my cd's were going to be shipped out. I can't wait to listen to them!!! I'm excited!!!
user picture

Member for

17 years 1 month
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?