Grateful Dead

dead.net the official site

I just placed an order at 12:15am, for a Jerry Live recording and a Road Trips. I got my total, and naviagated through signing in and typing my credit card info. I confirmed my order and "clicked". A page came up with a confirmation number but instead of it bringing up the order summery that I placed tonight, it brought up my Road Trip subscription summary from a few months ago and a billing summary for about $140!!! When i tried clicking on the print page, everything went black so I don't even have the order number it flashed at me to check against my previous orders! I got no confirmation email, and when I tried to get my order history ,tonights purchase doesn't show up...instead it emails me my summary for the past few months and the pending subscription and Europe box! When I tried backing up through the pages it says that my order can't be processed! So I don't know if I was billed or not. Should I try re-ordering these? I don't want doubles. I have to say everytime I order anything here anymore its snag after snag. I want to keep supporting the fellows here but with all the technical snafus I've encountered for the last two, years I'm getting weary. I have to mention I'm feeling real nervous with over $550 worth of merch still pending, with the inclusion of the subscription remainers and the Europe box, how many technical problems will I encounter. The people I have dealt with on the phone in the past have always been nice but I get the feeling they are somewhat frustrated by this system. I know I awlays feel like I'm taking a risk when I place an order here... I guess I have to make time on Monday to call the Customer Service folks to see if they have any record of this one. Whew! (Sorry for the rant) Gary

I just want to thank marye for helping me out. I can't tell you how much I appreciate your help....

I appreciate your concern and willingness to help. Based on the e-mail I received in response from dead.net, they really don't care. I'll copy and paste it for you.....

send me a PM with the relevant details and the various correspondence and I'll try to get this straightened out. Sorry for the trouble.

I tried, unsuccessfully, to place an order for a Road Trips subscription for 2 days (from Sunday night 1-30 until last night) and also called your 1-800 number last night and spoke to a rep, who when I told him that I had been trying to complete an order for the Road Trips subscription but kept getting a message telling me that it was unavailable and to "remove the SKU from my cart", told me that he was having the same problem and couldn't take my order. I asked him what I was supposed to do and he said "They know there's a problem and they're working on it." When I told him that there were only less than 4 hours before the offer expired (it was 7:30 PM EST) he told me they would extend it. Well, I checked tonight and the offer is no longer up. What gives? I have been MORE than a loyal customer - I have bought EVERY single Dick's Picks from dead.net as well as every single offer since around 2001. I have also suffered the indignity of pre-ordering both Winterland boxes from you for $99 plus shipping only to watch you later offer them on amazon for as little as $69, minus the extra disc. I seriously doubt that it cost $30 to produce that, however....

It is not the banks fault, you should not have put through any charge, hold or anything else. You stated that my card would not be charged until the box set ships in SEPTEMBER. That is fraud. My bank will hold the funds, it will not return to you, but the things I already had out to pay my bills will charge an overdraft charge on my account. If you had told us that a hold was going to be placed right away I would have waited to place the order and none of this would have happened. You can not do this when you tell us it will not go through til September. What month is this? February, NOT September.

we cannot control what happens with other transactions while there's a hold on the funds. This is your bank's deal, not ours.

as explained several times in the Europe 72 topics, most but not all financial institutions put a hold on the funds for several days when processing the transaction, and if the funds are not available when you place your order, havoc ensues. Please plan accordingly. We do not control this. The hold goes off after a few days. If this has happened to you, please send me a PM with the details, particularly your code, so you can get funds on the card and we can reset the code when you've done that.

I placed my order for the Europe '72 box set, $450.00. You said it wouldn't be charged to my account til September. My checking account has a hold on it right now for the $450.00. You say it will drop off in a few days but it still overdrew my account and I have several things that the bank will now charge me $37.50 each for. How stupid! What is wrong with you? You can not put a hold on someone's account when you said you weren't charging us til September! I certainly can't see any of the members of the Dead wanting their fans treated like that.

This is Troy Mize (Otiscriblecoblis) I received the notice about the 7200 boxed sets for $450. on the first day it was sent out. And I promptly jumped in and signed up for the deal right away!! Now I get a message from them saying they sold out all of the boxed sets and I'm now on a "standby" status! Needless to say I'm very upset about this, as I know there could not have been 7200 sets sold in the first couple of hours it went on sale. Could we be having some "favortism" being shown? I've been a loyal customer for years and have bought virtually every "Dick's Pick's that came out!! On the first day the notice came out I was more than willing to shell out the $450 for the complete deal mentioned in the e-mail! If they stick to what they just told me and only have me on a standby basis, it's just not right! There are probably a lot of other folk's being fed the same line as me! I kept waiting for my confirmation, well I just got one, it says "Bend over and spread em" !