• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #381
    marye
    Joined:
    morokolli
    I have been investigating that issue, and I have no news. So far it is not possible to download the insert art and liner notes. With regard to your missing items, they should be on their way. PM sent.
  • #382
    morokolli
    Default Avatar
    Joined:
    marye
    Thank you for trying to help. For some strange reason I finally got an email from store. In it they cancelled order I made 01/09/2009. It was great to hear of them but that order I actually have received and paid. So there was not problem with that one at all. Real problems like missing items, vanished watch and shipping costs: nothing. Sorry everyone. This complaining makes me sick too but I cant really do anything else but to write here to get this right.
  • #383
    morokolli
    Default Avatar
    Joined:
    brianhahne
    If inserts is same as cd cover art and song title sleeves, I have asked customer service if they exist and if it is possible to get them. But surprisingly no answer to that question either.
  • #384
    marye
    Joined:
    in answer to PeggyO above
    the on-site live CDs were provided by another company having nothing to do with Dead.net. As far as I know there are no plans to offer the shows in this format beyond the real-time sales, but feel free to pursue the matter with the vendor: David at service@ratdoglive.com.
  • #385
    stuman
    Default Avatar
    Joined:
    not to take away from the store, but
    Are you folks wanting to download this years shows ? Check in at the vineyard , a shn/flac vine of all the 09 shows will start going around soon .
  • #386
    marye
    Joined:
    brian
    you are far from the only such person, to put it mildly.
  • #387
    wrbush31
    Default Avatar
    Joined:
    Finally!
    Finally, Customer Service worked with me to get my downloads working. It was actually a pretty silly issue on their end, but oh well, they're working. I did receive my shirt I ordered with the downloads. I also pre-ordered the purple shirt that was supposed to ship on the 11th and I am waiting to hear as well.
  • #388
    brianhahne
    Default Avatar
    Joined:
    Dead Tour - Live Downloads
    Am I seriously the only person in the country/world who wants the inserts for these downloads?Why is it so hard/impossible to post them?
  • #389
    kosmicpup
    Default Avatar
    Joined:
    Still waiting hear from the store
    Just Keeping the music alive I ordered the new shirt, hat and hoodie.. was supposed to be shipped on the 11th. Still waiting to hear that the order is shipped or delayed. A good business would have notified me that the order was delayed. They should treat their customers like the way that they would want to be treated.
  • #390
    Umberto2
    Default Avatar
    Joined:
    My Downloads aren't showing up
    I just put an order in for the two Shoreline downloads and I went through the checkout process and everything. My card has been charged. Nothing is showing up on my downloads page. Where are my downloads? It's just a blank page. I just read through some messages in the forum pertaining to this same issue and it appears that my problem is not with my Mac as I suspected, but with the way this site does business. I ordered the Meadowlands shows on LiveDownloads and was able to download immediately. Now, it seems that I must wait for up to 10 days before I can download these shows after jumping through hoops and waiting. This is total crap, but I'm sorry. I'm going on a road trip this weekend and was depending on listening to these shows. I'm apt to go download on the other site and ask for my money back later. Please do something about this because people want to support this organization. It shouldn't be that hard to partner up with someone who knows what they're doing. If you're going to offer a product and accept money for it, you need to have a process that can deliver.
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Member for

17 years 1 month
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?