Grateful Dead

dead.net the official site

Thank you Mary, E. for passing this to the Doc but now it has been 13 weeks and no calendar and no 60 dollar Halloween blanket. I'm not sure at this point what can be done. I keep getting weird charges on my CC only to have those charges dropped a short while later (charges from Dead.net). This has happened numerous times. Last CC statement had that happen also (from Dead.net) even though I did not order anything.

I too never received Dave's Picks 32. I'd paid for the 2019 subscription and got the other three but not vol 32. I've since received the first installment of my DP 2020 subscription. So, where is #32?

I've called many times, going back to November, but no one I spoke to on the phone has ever helped. I wrote numerous emails, but they've all gone unanswered. Today I called again and produced "ticket numbers" for the emails I'd written... but the person on the phone said she couldn't access those ticket numbers because they were too old (?). She said she had forwarded my issue to the warehouse and that they'd follow up with me... yeah, right! Just like all those other messages I sent to the warehouse, I can only assume my issues will continue to be unaddressed. Why would I expect anything different now?

This is really crummy, guys. Totally bums me out to be treated this way. What's worse, there's no indication you guys are working to fix it. The message is, "trust us, we're on it." But 3 months later and no sign of action, I'd be a fool to believe you guys intend to make this right.

Good luck today.
My order (CD) from Nov. 26, 2019 was shipped on Jan. 22! and has arrived today (Int'l).
I'm very happy now, although processing time at the warehouse took more than 8 weeks!!!
Somehow the warehouse org. seems not totally kaput. Hope for a better Service in 2020: Dave's Picks, June 1976...
SKYLAB, I feel with you and hope you'll get your music soon!

I still have not :(

It’s now been THREE MONTHS since my PAID FOR Dicks Picks 32 should have shipped. I ask for updates, I don’t get any. I ask for a refund - silence. What is it going to take to get this resolved? Am I really just going to get screwed here???

Still no calendar or other $60 dollar item on same order. This does not include shipping and taxes.

I received the email below. It doesn't state what order and even I know from past orders that funds are taken at the time of order. So, what order was canceled? The funds were taken 11/12/2019. Have they just admitted they took my money and now have canceled my order on the excuse below:

In processing your order, we attempted to confirm funds from your credit card, but the request was declined and any outstanding items on your orders were cancelled.
Please note that at the time of purchase we authorize your credit card to verify funds are available, and for preorders, some banks require the authorization to occur every 7 days. These are NOT charges, and the authorization is removed from the account quickly. However if the authorization attempt comes back declined, the open order items are cancelled. If you are interested in re-ordering with a different payment method, please go directly to the store.
Regards, Online Customer Service

I still have not received the GD calendar ordered 11/12/2019. There was also 60 dollar item on that order also - still not received. Why is this forum called "Got Issues With Your Store Order" and yet when issues are submitted there is no resolution? What am I missing?

Ordered calendar on 11/12/2019. Received a shipping notice on 1/8/2020 with a bogus tracking number. Never received the calendar but on DEAD.NET the order status says shipped. So, the store claims it was shipped when it wasn't and now there is no way to resolve this. It is now one month into the new year and no calendar. I feel so ripped off at this point.
I can't imagine the mess that will be the Dave's Pick shipments later this month since there are many who have not received the last Pick from 2019 and no resolution either.