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    marye
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    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

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  • marye
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    well, like I say
    uploading 300 dpi is a waste because the Web can only display 72 dpi and the software is almost certain to choke on the hi-res, but whatever.
  • 3D
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    RE: Submitting a Fan Photo
    Looking to upload via the Submit content under user name on the left, which I have not tried to do yet, not post in a message. Dunno if there is any difference but I could see allowing less in a regular forum post as opposed to a "gallery". On the first page of the Community link at the top left I found, "File size limit is 1.2m. (Photo may take between 1-12hrs to appear on the site.)" At the Submit Fan Photo page it shouts (LOL), "ALL PHOTOS ARE SUBJECT TO APPROVAL AND WILL NOT BE "LIVE" IMMEDIATELY. IT CAN TAKE BETWEEN 1-24 HOURS TO APPEAR." so I figured a human inspects each one for several reasons. Also on the Submit Fan Photo page it has, "Upload your JPG, GIF, or PNG file here!" underneath the field with the browse button. I could see not wanting any uncompressed .tif or .tga files. Yeah I agree jpegs are the best for all around usage. I did some image info viewing from the Community link>Fan Photos. I sampled from Tickets, Concert and Festivals. I tried some I thought might be older and recent uploads. One labeled Further Tour 2010 has to be pretty recent, right? :) All the ones I checked were 400 pixels high, varying widths (600, 533, 419, 181, ...) and 300 dpi when saved and opened in a simple photo program. I wonder if there is an automated process before or after approval to make them all 400 pixels high? There was some other location I found max file and pixel size along with lots of other kinds of info, hence why I thought I could find it fairly easily again, but it was after continuously surfing the site for an hour or 3 so info retention was certainly diminished. I don't recall anything about file part but I want to say I saw a little over 1000 pixels as the max for one of the dimensions. I scanned it in at 300 dpi, will leave it at that, resize it down to 400 pixels high from 586 and it is only 68 KB so that should not be a problem. I'll give it a go here shortly and we shall see what happens.
  • marye
    Joined:
    yes, for whatever reason
    the Fan Pix upload is quite temperamental and your problem may well have nothing to do with your image per se. That said, the Web can only display 72 dpi, so uploading hi-res is asking for trouble. I would recommend keeping the image no more than about 400 pixels wide at 72 dpi, just because bigger than that starts doing weird things to the page layouts. Jpg is the most reliable format to use, although in theory gif and bmp work also. Tif definitely does not. Also, all pix go into a moderation queue where I look at 'em and mostly turn 'em loose. About half the time the uploads contain no image so there's nothing for me to turn loose (see above). Still, this info should help you avoid some of the known trouble vectors. Thanks! (And yeah, one of the reasons the uploads go to moderation is that we occasionally get spammers or others uploading porn and the like and that is so not happening here.)
  • 3D
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    Submitting a Fan Photo
    Last week I stumbled across technical info about uploading photos and now I can not find it. FAQ & HELP links at the bottom of the page are about the store. When I do a search I get many results but unfortunately clicking on a result that is in the forum goes to the first page of that topic instead of the post with the info returned in the search :( Since it seemed I came across the info fairly easy I thought I could find it again fairly easily so I did not note the info but no such luck. When one goes to submit content I would think info/restrictions would be listed there but I did not see anything. It could be somewhere obvious that I overlooked but right now I am out of time to search and this appears to be the place to ask. My questions are: 1. What is the max file size to upload a photo? 2. What is the max size in pixels? Thanks
  • marye
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    dunno!
    remind me Monday, everyone's gone home for the weekend...
  • dajokr
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    thanks Marye -
    - great news. Any plans for more Road Trips full-show downloads?
  • cosmicbadger
    Joined:
    thanks Marye
    for the info. Yesterday I did some more tests on material from Livedownloads and it seems to be the 100% the real deal, no sign of MP3s in there.
  • marye
    Joined:
    okay, some answers
    1. The full show downloads are in the process of being re-loaded and will be back shortly. 2. Per the engineer: "all of the FLAC files are sourced from .wav files of the original masters and are not converted mp3s"
  • marye
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    dajo
    I've asked and will report whatever I find out.
  • dajokr
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    No offense meant ...
    ... to Live Downloads. I was only commenting on the fact that I couldn't distinguish between mp3 and FLAC recordings of the same show, something I normally can do. Not sure where the comment about torrents/stealing came from. For the record, I own several thousand recordings and have paid for every one. :) Still wondering about the Road Trips Full Show downloads - were they removed on purpose, and might they be made available again?
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If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
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Hello I am wondering if I could get help on an order for a shirt that I placed a month ago. I bought this as a Christmas present, but the site won't accept my information to find out where it is? I sent in an inquiry and I received an automated email telling me to do the same thing that I have been trying to do with no help.

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What are you trying to post (setlist?) and where are you trying to post it?
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17 years 5 months

In reply to by marye

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It's there on the show page. Search on Deer Creek in top right. Make sure you are logged in and you can mark as attended there.

Hoping helping... :-) :-) :-)

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I'd like to know why the support for the store is MIA. Has anyone else had this issue? I purchased the American Beauty 50th so I could have the 2/18/71 show. The FLAC download has a corrupted cutoff GDTRFB and it's missing the NFA Pt. 2 and Uncle John's. I've reached out to support but they are MIA. Any ideas how to get ahold of them?

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send me a PM with the details and I'll see if I can find someone to straighten this out. So sorry for the trouble.
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9 years 9 months
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Hello, I'm sorry if this is off your topic but maybe you can help. I have written a nice book about the music from the early Brent Mydland years of the Grateful Dead, about 400 pages. I want to get permission to use a certain image on the cover, and to use a certain lyric for the title. Do you happen to know who I should be in touch with about this project? Thanks! --Ryan Bouchard

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Send me a PM about this with the details and I'll see if I can find the right person.
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1 year 7 months
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Many years ago I found 2 more verses and a bridge/chorus(?) posted online for Uncle John's Band. The source was alleged to be an acoustic set Jerry did at a small club (The Matrix?).
One verse starts with: "Why wait in the dark for dawn when the sun's still going down?"
Another starts with: "Would you carry me uphill, back the way I carried you?"
I don't want to post the full verses since I can't vouch for their authenticity.

Has anyone ever heard recordings of these verses? Any more info on them?

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I would see what the Grateful Dead Annotated Lyrics had to say on the subject.
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17 years 5 months
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The manuscript version of the song includes these lines: Why wait in the dark for dawn / (while) when the sun's still going down?/ Maybe I'll dust off your chair/ If you say you're comin' 'round... There's more. Thanks, Wahrlock, and it's never a bad day to dive into the annotated lyrics...
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Thank you for turning a long term frown into a smile! I have loved you since I touched your foot at the Garden Pier in AC & I am so happy you found the beautiful love of your life, your lovely children & that you got to got to have such a wonderful family. And I’m also very happy that you were able to meet and fill the great relationship with your biological father, something we were never allowed to do because that was a bad man within my mother died while I was in college, both of them very young and unexpectedly so many different. I hope you don’t mind, but I need to see if you have a source that could help me both my husband and I were born with congenital birth defect, mine left me permanently, disabled at only 34. Then hurricane Sandy was it a direct hit to us as a full strength, hurricane, and we were not allowed to live in our home for eight years a week after that we were diagnosed with hereditary autoimmune diseases and our doctors this time absolutely forbid us from going back to work outside the home as we have no immune system. For the last 14 years, we’ve both been struggling very hard at our small office assistance or badly struggling due to all this. We are in foreclosure on our home. I am not writing this to ask you for a handout but just for source or sources. I have an idea about a book card like to write about the Grateful Dead and I need someone who can help me find the sources and even corroborate Either as a co-author or anything that they would like to be called. I hope and pray you see this message and you can point me in the right direction so we don’t lose our home that my husband spent eight years in his blood. Sweat and tears rebuilding because that would devastate us both. Thank you Bobby and God bless you and your beautiful family.

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3 years
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Hi, I won a calendar during the 30 Days and have not heard anything yet. Who do I contact?

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is this an active feature? and if it is active, how would one go about using the feature?
tried using it on my profile page but no can do, so figured here might be the place in the forum to ask for assistance...ty!

Peace All!
uncle_tripel

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the show listing itself here under archive and "mark attended". Use the search and enter date to find the show listing. Thanks to another poster here (Dancin Fool) I just figured that out too.
Cheers

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9 months 3 weeks
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N/A

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In reply to by 1stshow70878

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1STSHOW70878 and I will give that try,
cheers!

EDIT: it worked!

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7 years 2 months
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Hi Mary, I wonder if you could help me. I am a long time subscriber to Dave's Picks. However, I am moving to a new address in February 2024. How do I update the address so that my Picks will come to my new address. Thank you.

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17 years 5 months
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Send me a PM with the details and I'll get on the case. Good luck with the move!
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9 months 1 week
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Hi Marye! Looking for help locating photographer for a photo from Telluride ‘87 from a post and hoping you can help.

dead.net/fanphotos/street-scene-telluride-co

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17 years 5 months
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to be honest, I don't know who took that photo either. However, I was there, and it was definitely a moment.
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In reply to by marye

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Hi Mary, I was a proud member of jane Sullivan's trash Crew and was hoping you could help me get in touch with her?I believe she got married and goes by her married name that I dont know? Flickster

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14 years
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Why is  Flac 2x the cost of Alac?

Example:

12.99 vs 29.99  for Mars hotel?

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1 month 4 weeks
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I haven’t heard a Sugaree jam during regular programming on Sirius XM 23 for a long time; perhaps longer than a year (i listen frequently during the day). Is there a reason for this?

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Hi Marye,

What happened to the Dead Covers Project? I was thinking of submitting some songs, but I can’t find it anywhere in the last call for submissions was in 2023. Is it still happening?

Patrick

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Hi Mary - I believe I was the Dan from Richmond CA who won the 11/1 30 Days of Dead contest, but didn't receive an email about it. Can you check to see why I didn't get an email. My email is dhisey11 at gmail.com. Thanks!

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13 years 8 months
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I am not sure if I was suppose to get an email for being picked for the calendar yesterday, I was reading that you only have 48 hours to answer emails, I just did not receive one.Thanks for your time!