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    What's Inside:
    • 60 page hardcover Smyth-Sewn book featuring essays by Dennis McNally, David Lemieux, and Blair Jackson and photos by Jim Anderson & Mike Laurentis
    • 25th Anniversary Tour Program
    • Official Band Letters
    • 6 Ticket Stubs
    • 6 Cloth Sticker Backstage Passes
    • 1 Tour Laminate
    • Official 1990 Band publicity shot
    • 6 complete shows on 18 discs
          • 3/16/90 Capital Center, Landover, MD
          • 3/19/90 Civic Center, Hartford, CT
          • 3/22/90 Copps Coliseum, Hamilton, ON, Canada
          • 3/26/90 Knickerbocker Arena, Albany, NY
          • 3/30/90 Nassau Coliseum, Uniondale, NY
          • 4/2/90 The Omni, Atlanta, GA

    Box Dimensions: 12-1/8" x 3-1/8" x 12-1/8"
    Recorded and Mixed Live by John Cutler
    Mastered by Jeffrey Norman in HDCD
    Original art by Wes Lang
    Individually Numbered, Limited Edition of 9,000

    Introducing The Next Box: Spring 1990!

    And now for something a little different. This year's box set - Grateful Dead: Spring 1990 - offers six complete shows from the epic spring '90 tour, one concert from each city the band played, personally selected by Dead vaultmeister and archival release producer David Lemieux. The sizzling six are: 3/16/90 Capital Centre (Landover , MD), 3/19/90 Hartford Civic Center, 3/22/90 Copps Coliseum (Hamilton, Ontario), 3/26/90 Knickerbocker Arena (Albany, NY), 3/30/90 Nassau Coliseum (Uniondale, NY) and 4/2/90 The Omni (Atlanta, GA).

    In his "Producer's Note" in the beautiful book that is part of the box, Lemieux, who attended the first 10 shows on the tour, states, "To my ears this was the last tour that was consistently great, where every show is excellent, not a dud in the bunch." And Grateful Dead historian Dennis McNally's comprehensive and informative insider's essay in the box is titled "The Last Great Dead Tour." These guys know what they're talking about.

    Basically, the band had been on an upward trajectory since Garcia's return to the road in the spring of '87, following his near-death the previous summer. Of course, 1987 was a trip in itself, what with the unexpected mega-success of In the Dark and their first hit single, "Touch of Grey." But the momentum just kept building with each subsequent tour, as Garcia got back up to full speed (and then some!) and the group as a whole was as unified as they had ever been since Brent joined the band in the spring of '79. New original tunes were popping up and the old favorites were imbued with a freshness and spirit that was so uplifting and inspiring. The band was having fun again, and it was downright infectious.

    The group's fall 1989 shows-as documented two years ago on the Formerly the Warlocks box (two shows from Hampton, VA, 10/8-9/89) and on the 2001 release Nightfall of Diamonds (a single night in NJ, 10/16/89)- kicked the energy level up another couple of notches, as the band reintroduced such loved classics as "Help on the Way" > "Slipknot!," "Attics of My Life," "Death Don't Have No Mercy" and "Dark Star."

    And when the band hit the road in mid-March 1990, they had a bunch of other cool tunes to lay on their unsuspecting crowds, including the return of "Loose Lucy" (last played in 1974; it's not on this box), Brent's "Easy to Love You" (missing since 1980), a rollicking cover of the Rolling Stones' "The Last Time," The Band's "The Weight" (with all four singers taking a verse each) and a lyrically retooled "Black-Throated Wind" (absent since 1974), which elicited huge cheers every time it was played.

    Over these six shows, most of the cornerstones of the Dead's repertoire from the era appear-splendid versions of "Scarlet Begonias" > "Fire on the Mountain," "China Cat Sunflower" > "I Know You Rider," "Playing in the Band," "Uncle John's Band," "Eyes of the World," "Estimated Prophet," "Truckin'," "Sugar Magnolia," "The Other One," "Terrapin," "Stella Blue," "Feel Like a Stranger," "Bird Song," "Let It Grow," "China Doll," "Box of Rain," "Morning Dew"; you name it. From the fall '89 breakouts come "Help-Slip-Frank," "Attics of My Life" and "Death Don't Have No Mercy." Among the still newish tunes are "Picasso Moon," "Blow Away," "Foolish Heart," "Just a Little Light," "Victim or the Crime," "Standing on the Moon," "We Can Run" and a couple that would get their final plays from the Grateful Dead on this tour-"Built to Last" and "Believe It or Not." There are stirring renditions of "Dear Mr. Fantasy" and "Black Muddy River," rockin' takes on "Gimme Some Lovin'" and "Iko Iko" and the only version of the full "Hey Jude" the band attempted in the modern era. And the "Rhythm Devils" and "Space" jams at the heart of each second set are as noisy-beautiful-scary-funny-intense-mysterious-wild as you'd expect/hope for.

    Of course, we understand that some of you may have other favorite shows from this tour you wish were included on this box. Really, you can't go wrong with any of them. But at 18 discs, this is still the second largest Grateful Dead box (after Europe '72: The Complete Recordings) that's been released, and the non-inclusion of any other shows from the tour definitely does not preclude their future release! But this seemed like a more manageable way to go, while still giving a sense of the tour's amazing depth and breadth.

    Besides the discs themselves, Grateful Dead: Spring 1990 has much to offer, including: a gorgeous 60-page hardcover book containing copious color photos by Jim Anderson and Michael Laurentus, unique artwork by Brooklyn-based fine artist Wes Lang, fascinating business letters and communications related to the tour, a detailed historical essay by Dennis McNally, a Producer's Note by David Lemieux and individual show descriptions by Blair Jackson; a reproduction of the Dead's 1990 tour program (printed and sold later in '90, for the fall and Europe '90 tours); tickets and backstage passes of all six shows; a band publicity photo from 1990 by Ken Friedman; Dennis McNally's tour laminate; and reproductions of the colored 8x10 sheets GDTS sent out with hotel, food and other information for each city on the tour.

    With recordings made by longtime Grateful Dead recordist and producer John Cutler, mastered by Jeffrey Norman in HDCD, you just know it's gonna sound great-and it does!

    So, that's the skinny this time 'round. This box is limited to just 9,000 numbered copies - please note, this is the only time these shows will ever be officially available on CD. There will not be an All Music Edition and single shows will not be available physically. Due to ship out August 31st, we anticipate that this extraordinary set will sell-out, so order your copy today!

    If you're looking for more of a bite-sized taste of the '90s, Spring 1990: So Glad You Made It, a 2-CD set featuring a handful of favorites, will be in stores on September 18th.

    -Blair Jackson

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  • rbmunkin
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    Quality
    How would you answer my example in my first post about this:Do you seriously contend that Jerry isn't OBJECTIVELY a better guitarist than me? Comparing Van Gogh vs. Monet is much more difficult of course. I'm trying to make the point by using an absurd example, but a valid one. Personally I think we want to say quality is purely subjective because it's easier to say that. It's too difficult to show objective quality so we don't want to go there. But just because something is difficult doesn't mean it's not reality. This reminds me of the joke: A man is searching on the ground under a street lamp. Someone comes up and asks him if he lost something. He says yes, his keys. Did you lose them here? No, I lost them in the alley but it's too dark there. When looking for objective quality, one must look in the dark alley even though it's easier to see in the subjective lighted area.
  • FootBear
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    .
    .
  • antonjo
    Joined:
    that's back on topic?
    Who got screwed out of their order is back on topic? Do tell, Footbear, who got screwed out of their order? What started out as a thread that was finally mostly about the music in the box has degenerated into another bile fest. Guess some people feel better having an audience. I'm about done with these boards, myself. Talk about disenchanted and disgusted...... Sheesh.
  • Hoopsie
    Joined:
    Spring 1990
    March 29, 1990 on VINYL, yes please.
  • Hoopsie
    Joined:
    Spring 1990
    In a vain effort to return the discussion to the excellent but somewhat inefficiently shipped box set -- I was only able to catch the boys from 85-95, so 89 and 90 stand out as the apex years, with Jerry sounding fresh and not so ragged and tired, and inspired ensemble playing. I am so glad to have this. It will be cherished for years. Wish I was able to catch 5-2-70, but I was still only 4! Geez, you people who were able to see these shows must be practically senior citizens by now! ;-) Now, if only they'd ship my replacement for the cracked Disc 3 of 3/16/90? See, I'm not bitter.
  • Tanis Fane
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    Quality _is_ subjective, no
    Quality _is_ subjective, no matter how you describe it. The idea of one artist being more talented than another is subjective. Is Monet better than Van Gogh? Quality is, for most people, subjective to the price at bidding that has been established by people claiming authority to declare it such. Objectively, something is "good" or "bad" because it has been granted a more desirable status in a given framework. Social capital, if you will. You place great cultural capital in Jerry's playing and thus, for you, he is the best. The value I place on his playing, though high, is not as valuable for me as it is to you. I'd pay more for someone else. (Much as I value/love/geek-out-over the Grateful Dead and Pink Floyd, VU is still, for me, minted from the most valuable coin music/art provides.) You are correct about my mis-attribution of the "bold"-ness, that was someone else calling it that. My mistake. :) But the comparison of Pigpen dying and the band continuing vs. Jerry dying and not continuing, isn't a fair one. The first, a member dies while everyone in the band is still under 30 years of age. When they're all around 50, another one dies after 30 years together. Economics and age played as much a role in that. And then, as you said and I agree, even when the "tribute" bands contained all members but Jerry, it wasn't the same. But neither was a JGB show anything like a GD concert. I'm not attempting to convince you, or anyone, to alter their opinions. You've made a great case as to JG being your favorite guitarist, and that is a valid opinion and reasoning you have. Declare one better than another when you reach a level of quality and performance between Clapton (whom I think is not as favorable as JJ Cale), Hendrix, Garcia, and let's say... Carlos Santana. Who is better? Depends on the night, the performance, the song. Ask most musicians, especially of an age to have seen a taster's choice of Great Guitarist, and Hendrix will, for good reason, be often cited as the best. I think Hendrix was a Beethoven-level musician. Making Garcia a Liszt-level guitarist, doesn't take anything away from him at all. Two entirely different styles, backgrounds, and intentions from each in what they attempted to do musically. Hendrix deliberately complicated his music as he progressed, while Garcia often spoke of enjoying simpler-constructions because it enabled the ability to freely improvise upon it. Personally, I think it's great that you are passionate about this. It's music, and musicians are people we turn to to share the most intimate aspects of our lives: when we're joyous, when we're depressed, when we're furious about blah, blah, or blah. I personally don't think of the ears of the Dead as one being better than another. Nothin' gets me goin' like a scorching rampage through The Eleven (which didn't happen after 70-71), but paring Scarlet & Fire couldn't have happened before 77. Terrapin is easily the most often played live song for me, but that's because there was only a single version of, and terribly recorded, Rosemary. Because they did what they did and continually evolved in their sound and performance, they've given us this huge palette from which we all, evidently, paint our own pictures of the past and what we want them to be for us, and some of these paintings we call masterpieces.
  • rbmunkin
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    subjective/objective
    Quality is not purely subjective. No way to prove it to you in words. So I'll stop here. "And without the GD, Jerry wouldn’t be known outside of some audiophiliac music fiends." Nonsense! He was a musician extraordinare and his passion would move him toward notoriety one way or another. He didn't need the Dead, he CREATED the Dead. And he would have done something no matter who he worked with. Hunter and Garcia met completely independent of the Dead. "Jerry without the Dead mostly likely wouldn’t have had Hunter as a song-writing partner, thus none of these songs would have come about." Of course the same exact songs wouldn't have come about, but I certainly wouldn't have cared. All I would care about is hearing Jerry, no matter what he did, because he was GREAT and would have been no matter what. "Favorites are favorites for damn good reasons. But yours are no more objectively the best than mine," I never said that. I said art is not just subjective; that there is an objective component. I never said MY likes were any more objective than any one else's. "You can congratulate yourself all you want for “bold statements” (Jerry is the greatest guitarist is hardly a bold statement on Dead.net." I didn't call it "bold". Another poster did. Anyway, we can agree to disagree. At least we agree about Donna! One more thing: With all the personell changes, the Grateful Dead were great, even after losing Pigpen, and all the other keyboardist they lost, as well as when Mickey was gone. Then when Jerry was gone - poof. No good any more. They didn't continue because they couldn't. But anyone else they lost Jerry could have kept the band going. The post Jerry band called "The Dead" and then "Further"; I'm sorry but they sucked compared to the Grateful Dead. Jerry made the GD, he was the GD, and could have created a great band with any good musicians.
  • Tanis Fane
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    Opinions are still subjective
    So, RBMunkin, In the spirit of analytic debate, he's a response contrary to a number of your "bold" statements. Your analyzing note-by-note and what-have-you, doesn’t mark you as any less subjective than Best Of polls by whomever. Your liking Jerry's guitar work better than anyone else's is one thing, but no matter how much note-by-note comparisons you make, it doesn’t elevate your opinion to the level of objective. “Without Jerry the phenomenon of the Grateful Dead never would have gotten past small clubs if that.” And without the GD, Jerry wouldn’t be known outside of some audiophiliac music fiends. Considering they all talked about how essential each one of them was to the whole, and based their entire musical philosophy around that, you’re deconstructing the Dead is a great theoretic exercise, but one that misunderstands the overall point of the collective being more important aurally than the individual components. “Robert Hunter was a great poet. He's my second favorite Dead.” Absolutely a great poet. Also one who likely would have never written with Jerry without the GD. Hunter knew Kesey from the Menlo Park research. Kesey knew the Dead through Owsley. The Dead played through the Acid Tests. Without that connection, probably no song-writing team of Hunter/Garcia. “Phil was a great musician in many ways but never would have gotten so popular without Jerry.” Maybe. Is Brian Eno “popular”? Is John Cale? Robert Fripp? Phil would have likely progressed along those experimental lines without the GD. “Bob, meh. Very good rhythm guitarist, taught largely by Jerry. Vocals, song writing, and personality - not my cup of tea. He was always jealous of Jerry being the front man. He wanted to be the front man but just plain old didn't have the talent or personality.” Did he now? Good to know. I never thought he was a great guitar player, nor a great song writer, but he did pen the music of Sugar Mag, Looks Like Rain, and belt out a mean Minglewood. GD wouldn’t have been without this finger on the hand. “Drummers - very good but the Dead could have gone on with different ones.” And the sound of “rolling thunder” wouldn’t be. Thus, no Dead as we know it. No Scarlet>Fire, no PITB. “Keyboards - Pigpen was the only GREAT one.” 
Not so. But you can believe that all you wish. Pigpen had charisma and was a “stone jack baller and his heart was true” but he couldn’t play piano very well. He blew a mean nasty dirty mouth harp, but his musical ability didn’t span a great spectrum. Keith was quite proficient on piano but limited on organ and the encroaching diversity and array of keyboards. Any discussion of Brent is for another time. “Donna - OMG why was she ever in the Dead?! Just horrible. Sounded like a bag full of cats being hit with a bat. Okay on a couple of studio albums but ruined many a live concert recording.” I agree, but then there a couple of Eyes of the World and Sugar Mag she doesn’t sound bad on. I usually skip tunes if she gets gonna too much. Jerry without the Dead mostly likely wouldn’t have had Hunter as a song-writing partner, thus none of these songs would have come about. Talented as he was, he would likely have been a bit like Ry Cooder, Al Di Meola, and such ilk. Infinitely talented and diverse, but without a band, they go through the ages being treasured by a few, liked by some more, and unknown to most. As for “Hendrix to me was a bit one-sided. The overall sound always sounded a bit the same. Absolutely amazing but limited IMHO” … I think your lack of analyses is demonstrated lacking here. Y’know, cuz 1983 sounds sooooo much like Purple Haze. And Jimi with a 12-string acoustic is the same one-sided sound as when slaughtered ear drums at Monterey with the opening riff of Killing Floor. Favorites are favorites for damn good reasons. But yours are no more objectively the best than mine, VH-1s, or Rolling Stones polls from readers who can’t remember back any further than last summer’s hot thing. You can congratulate yourself all you want for “bold statements” (Jerry is the greatest guitarist is hardly a bold statement on Dead.net. And your argument lacks anything beyond your talk of how awesome you feel when you listen to him play. He’s great. But talk of the “best” is beyond the faculties at hand. Or… ehem… ear. P.S. If anyone is interested in might-have-beens with music, check out a novel called Glimpses by Lewis Shiner. A guy puts on his headphones and hears records by his favorite bands that never were: a Doors album post-LA Woman, Beach Boys beyond Brian Wilson's mental collapse, another Beatles record... that kind of thing.
  • streetvan1997
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    Also, if you know they are going to sell out so fast make more!
    I don't have much money at all in this point in my life and it really stinks I can't take advantage of items like this. But all the T shirts are sold out and all the box sets. Is it fans or people who are going to sell them on eBay?
  • streetvan1997
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    Also where's 3-29-90!!
    Isn't that the Bradford Marcalis show? Did I butcher his last names spelling . The eyes of the works from that 3-29 is so sick, but I think it's on Dozin at the Nick
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What's Inside:
• 60 page hardcover Smyth-Sewn book featuring essays by Dennis McNally, David Lemieux, and Blair Jackson and photos by Jim Anderson & Mike Laurentis
• 25th Anniversary Tour Program
• Official Band Letters
• 6 Ticket Stubs
• 6 Cloth Sticker Backstage Passes
• 1 Tour Laminate
• Official 1990 Band publicity shot
• 6 complete shows on 18 discs
      • 3/16/90 Capital Center, Landover, MD
      • 3/19/90 Civic Center, Hartford, CT
      • 3/22/90 Copps Coliseum, Hamilton, ON, Canada
      • 3/26/90 Knickerbocker Arena, Albany, NY
      • 3/30/90 Nassau Coliseum, Uniondale, NY
      • 4/2/90 The Omni, Atlanta, GA

Box Dimensions: 12-1/8" x 3-1/8" x 12-1/8"
Recorded and Mixed Live by John Cutler
Mastered by Jeffrey Norman in HDCD
Original art by Wes Lang
Individually Numbered, Limited Edition of 9,000

Introducing The Next Box: Spring 1990!

And now for something a little different. This year's box set - Grateful Dead: Spring 1990 - offers six complete shows from the epic spring '90 tour, one concert from each city the band played, personally selected by Dead vaultmeister and archival release producer David Lemieux. The sizzling six are: 3/16/90 Capital Centre (Landover , MD), 3/19/90 Hartford Civic Center, 3/22/90 Copps Coliseum (Hamilton, Ontario), 3/26/90 Knickerbocker Arena (Albany, NY), 3/30/90 Nassau Coliseum (Uniondale, NY) and 4/2/90 The Omni (Atlanta, GA).

In his "Producer's Note" in the beautiful book that is part of the box, Lemieux, who attended the first 10 shows on the tour, states, "To my ears this was the last tour that was consistently great, where every show is excellent, not a dud in the bunch." And Grateful Dead historian Dennis McNally's comprehensive and informative insider's essay in the box is titled "The Last Great Dead Tour." These guys know what they're talking about.

Basically, the band had been on an upward trajectory since Garcia's return to the road in the spring of '87, following his near-death the previous summer. Of course, 1987 was a trip in itself, what with the unexpected mega-success of In the Dark and their first hit single, "Touch of Grey." But the momentum just kept building with each subsequent tour, as Garcia got back up to full speed (and then some!) and the group as a whole was as unified as they had ever been since Brent joined the band in the spring of '79. New original tunes were popping up and the old favorites were imbued with a freshness and spirit that was so uplifting and inspiring. The band was having fun again, and it was downright infectious.

The group's fall 1989 shows-as documented two years ago on the Formerly the Warlocks box (two shows from Hampton, VA, 10/8-9/89) and on the 2001 release Nightfall of Diamonds (a single night in NJ, 10/16/89)- kicked the energy level up another couple of notches, as the band reintroduced such loved classics as "Help on the Way" > "Slipknot!," "Attics of My Life," "Death Don't Have No Mercy" and "Dark Star."

And when the band hit the road in mid-March 1990, they had a bunch of other cool tunes to lay on their unsuspecting crowds, including the return of "Loose Lucy" (last played in 1974; it's not on this box), Brent's "Easy to Love You" (missing since 1980), a rollicking cover of the Rolling Stones' "The Last Time," The Band's "The Weight" (with all four singers taking a verse each) and a lyrically retooled "Black-Throated Wind" (absent since 1974), which elicited huge cheers every time it was played.

Over these six shows, most of the cornerstones of the Dead's repertoire from the era appear-splendid versions of "Scarlet Begonias" > "Fire on the Mountain," "China Cat Sunflower" > "I Know You Rider," "Playing in the Band," "Uncle John's Band," "Eyes of the World," "Estimated Prophet," "Truckin'," "Sugar Magnolia," "The Other One," "Terrapin," "Stella Blue," "Feel Like a Stranger," "Bird Song," "Let It Grow," "China Doll," "Box of Rain," "Morning Dew"; you name it. From the fall '89 breakouts come "Help-Slip-Frank," "Attics of My Life" and "Death Don't Have No Mercy." Among the still newish tunes are "Picasso Moon," "Blow Away," "Foolish Heart," "Just a Little Light," "Victim or the Crime," "Standing on the Moon," "We Can Run" and a couple that would get their final plays from the Grateful Dead on this tour-"Built to Last" and "Believe It or Not." There are stirring renditions of "Dear Mr. Fantasy" and "Black Muddy River," rockin' takes on "Gimme Some Lovin'" and "Iko Iko" and the only version of the full "Hey Jude" the band attempted in the modern era. And the "Rhythm Devils" and "Space" jams at the heart of each second set are as noisy-beautiful-scary-funny-intense-mysterious-wild as you'd expect/hope for.

Of course, we understand that some of you may have other favorite shows from this tour you wish were included on this box. Really, you can't go wrong with any of them. But at 18 discs, this is still the second largest Grateful Dead box (after Europe '72: The Complete Recordings) that's been released, and the non-inclusion of any other shows from the tour definitely does not preclude their future release! But this seemed like a more manageable way to go, while still giving a sense of the tour's amazing depth and breadth.

Besides the discs themselves, Grateful Dead: Spring 1990 has much to offer, including: a gorgeous 60-page hardcover book containing copious color photos by Jim Anderson and Michael Laurentus, unique artwork by Brooklyn-based fine artist Wes Lang, fascinating business letters and communications related to the tour, a detailed historical essay by Dennis McNally, a Producer's Note by David Lemieux and individual show descriptions by Blair Jackson; a reproduction of the Dead's 1990 tour program (printed and sold later in '90, for the fall and Europe '90 tours); tickets and backstage passes of all six shows; a band publicity photo from 1990 by Ken Friedman; Dennis McNally's tour laminate; and reproductions of the colored 8x10 sheets GDTS sent out with hotel, food and other information for each city on the tour.

With recordings made by longtime Grateful Dead recordist and producer John Cutler, mastered by Jeffrey Norman in HDCD, you just know it's gonna sound great-and it does!

So, that's the skinny this time 'round. This box is limited to just 9,000 numbered copies - please note, this is the only time these shows will ever be officially available on CD. There will not be an All Music Edition and single shows will not be available physically. Due to ship out August 31st, we anticipate that this extraordinary set will sell-out, so order your copy today!

If you're looking for more of a bite-sized taste of the '90s, Spring 1990: So Glad You Made It, a 2-CD set featuring a handful of favorites, will be in stores on September 18th.

-Blair Jackson

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As far as I am aware, the "Dave's Picks Volume 3" fiasco is down to the old fulfillment company whereas the "Spring '90" fiasco is definitely down to the new, improved fulfillment company. For your peace of mind, it would also seem to be the case that all future fiascos will be down to the new, improved fulfillment company.
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The fact that 9000 suckers (myself included) sprung for this set probably won't influence Rhino to tone down the packaging or goodies or price. Next year's set will cost as much, if not more, and will contain more useless nostalgic garbage. Just wait. Granted, the books are nice, but I'm sick of reading stuff from Blair, McNally and Lemieux. We all already know in advance what these three have to say concerning the band because they keep rehashing it in various forms with every release. Why not let some new voices offer up their opinion or experiences?
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It's disappointing to see so many agitated Heads out there. I too have received faulty merchandise over the years (specifically Wall of Sound Road Trips), I just chalked it up to my CD player, but now I know that inferior products are being produced from time to time. I am kinda glad that I passed on this set, even though I love love love late era Dead. I am going to purchase the 2-disc set when it's available. I miss the good old days when the boys were handling everything in house, and Dick's Picks bumper music was on the other end of the phone if you were put on hold. When you did speak with a customer service rep, you could tell it was a NoCal resident who was fairly well versed in the products available. I had a shipping snafu with a Europe 72 disc, and the people on the other end were very rude to me. I just passed it off as another stressed out rep. I also miss the days when you could get a 6-disc Dick's Picks,mastered by Jeffrey Norman, with nearly 2 complete shows (minus a Sunrise hear and there) and pay 25.00. The prices are getting more and more expensive, yet I continue to be delighted by the music contained in the releases. I passed on Winterland 77, Europe Mega Box and now this set. I never have viewed any of these sets as collector's items, becuase I never intend to sell any of them. I did pony up for the Warlocks set, and it continues to delight me, but they used the 24-track mixes for that one. Finally, Rhino, continue to work on providing the best product at the lowest cost. I don't think a lot of us care about the "bells and whistles", as they eventually end up being "left on shelves collecting dust, not knowing what they mean". All we care about is the music! Now, how about making all previous releases available (including Fillmore West; I need my Cautions) in high quality downloads at a low cost. VOTE FOR GARY JOHNSON in 2012! Oh, and I can't wait for 30 Days of Dead in November!!! Looking forward to the nuggets that are going to be unleashed on us! Thanks for your generosity on that end!!!!
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@Steve - I reminded the "supervisor" that the website said it would be back in stock in October. She said that as of today, that information is no longer accurate and will be changed on the website. Like I said below. When I spoke with them yesterday, they expected new inventory in early October, today they were told not to expect more inventory. Not to beat a dead horse, but there are some serious problems with their fulfillment. The customer service, while polite, is helpless. I too miss the GDM days when all the work was done in NorCal. It's not the Grateful Dead anymore, it's an outsourced corporation. Chalk this up as another outsourcing success story..
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Dear Tree, We have shipped your replacement disc 2 of 3/22/90 from the Spring 1990 box set. You should receive it soon. Thank you for your patience. Sincerely, Dr. Rhino & Dead.net Customer Service Dr.Rhino@rhino.com Received today - greatly appreciated
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15 years 9 months
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With my new iPhone arriving on Friday I finally got around to loading the discs on my iMac. I hadn't even taken the discs out of the sleeves. When I received the box several weeks ago I just looked the items inside the box. Everything was going well until I got to Knickerbocker Arena. I inserted the disc into my iMac and it just kept starting and stopping. I thought that my CD drive had gone bad. After ejecting the disc I reinserted and tried again.Same problem. I ejected the disc and looked at the back. What do I see, a 2 inch crack. First time I ever had a defective disc since I have been buying CD's. I called Dead customer service at about 12:50am and they said they would send out a replacement in a couple of days. I just started to read these message posts. I had no idea so many people had the same problem. Considering this is such a small amount of sets, only 9000 this is horrible quality control. Really no excuse for this. I don't know what happened in the pressing and manufacturing process. The discs are way too hard to remove from packs. They should use a spring loaded release. Hopefully I will receive my replacement soon. CD's are dinosaurs. They won't even exist a few years from now. It will be all digital downloads. You will still be able to get the box with goodies in it but no music inside.
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14 years 8 months
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Does anybody know what is going on? This is the gist of an e mail I have just sent to another head - my friend RiggsJR.Thanks for indulging me. John, I'm guessing you will have seen the latest posts on Dead.net, i.e. it appears someone has been told their order has been cancelled & they will be getting a refund (believe it when I see it - the refund that is). I don't know where I stand - is mine on the way? how long do I wait before I contact C. Card co to complain? I would also be interested how many more heads are in this situation which amounts to limbo as far as I can see. Somebody in authority desperately needs to come clean and talk to us!! That should not be too much to ask and is no reflection on Marye who does a fantastic job on our behalf. As much as I want this set (and the ones that come after it), there is a limit to my patience, and as we have both agreed, one can only listen to so much Dead. I still have Dick's Picks & Download Series that I have never listened to. Fingers crossed that we get some good news for a change - and soon. regards Dave
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13 years 8 months
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First of all thanks to dogfood1 for clarifying the situation - although things seem to change here from day to day. I always presumed that they were holding back a number of boxes to deal with non-delivery problems with the surplus stock being sold off in mid-October. Now they are saying they are not getting anymore - why? If they are short of the 9000 then where is the missing stock - on its way to ebay? The only good news to be picked up from all this is that quite a few people are still waiting for their box to arrive (especially in the UK it seems) so there is still a good chance that some if not all will turn up at some point - or maybe not. As regards refunds, if they say they will do it then give it a week before checking with your credit card company. It is in dead.net/rhino's interest to do this asap as getting the credit card company (and therefore the company which supplies credit card services to the retailer) to take action will result in a freezing of income to the retailer and a pile of investigation emails which would need to be acted on to get the money back before it is automatically refunded to the customer. These companies don't like doing this as it costs them time and money - dealing with a lot of these will trigger a concern on there part as to whether the retailer is fit and able to trade. If the retailer has taken every action reasonable - checking on order, supplying replacement or prompt refund - then things are OK but given the problems we have had here with S90 and DP3 (a whole wad of which were actually recovered from the old despatchers and sent out 5 weeks later then stated) then this could be a problem. An official comment from someone would be useful.
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14 years 8 months
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For people inside the US of A, the time to start contacting your credit card company is now. You're being much too generous with your time, patience and your money. I ordered my S90 set 4 weeks ago and have had it in my possession for 3 weeks; therefore, there are no mysterious circumstances which are holding up your purchase. You're just being screwed. It's also time to report the company to the Better Business Bureau. Also, post your negative experiences over at ripoffreport.com, complaintsboard.com, sitejabber.com, bizclaims.com, resellerratings.com. Warn people on Facebook and Twitter. We live in the flat-earth age of the internet and socal media where no faulty business practice can or should be allowed to go scot-free.
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12 years 1 month
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@Steve - that's probably the most baffling part of this whole exercise. What product planner doesn't add 10% for refunds, exchanges, lost in the mail, damaged product, etc... There must have been SIGNIFICANT problems with this box set (read: 3rd world manufacturing) that have made it impossible to replace for the time being. My suspicion is that they had a double whammy of shipping problems (did it ever ship?) along with Quality problems noted below, along with not enough overstock to cause a perfect storm of product scarcity.** When I buy something from someone on the internet, the lack of a tracking number is the first red flag that something may be awry. A second tracking number that also doesn't work usually confirms my suspicion that I'm being ripped off. Dead.net now fits into that category. I just want my refund now. My customer service rep, who unfortunately is not Dr. Rhino, appears to be off on Fridays. I'll give them until Monday for the refund before I again punish myself by calling them on the phone. **What's sad is that we've left the world of happy hippie GD Mercantile, we've left the tapers behind, Dick's dead, we're not trading tapes in the lot, and we're being forced to deal with crap like "Global Fulfillment" and "Quality Problems" - I remember when quality problems meant I got a 3rd gen tape and not a 2nd.....sad.
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15 years 8 months
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"I have so rarely had things I ordered lost in the mail, I have a conspiracy theory that they never sent the product in the first place. Anyone else want to jump on my conspiracy bandwagon? No tracking? No immediate replacement?" I don't think it's much of a "conspiracy" actually because it's completely reasonable and probably true. They are making excuses. On top of screwing up SO BAD, they are lying. All they really had to do is tell the truth and apologize and we would all be fine and patient. So the screw ups was the least of it that bothered me. The LACK of quickly correcting it, explaining it, and apologizing for it was the part that pissed me off.
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15 years 8 months
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"My question concerns the new fulfillment company. Is the new company causing all these problems or is it the old one?" Exactly. That's what I want to know but you are not going to find out. They either won't answer that question or they will lie if it's the new company causing the problems. I can't imagine ordering again. I have a TON of Dead and there is lots on the Internet to be had.
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15 years 8 months
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Correct. It's a greed factory now. Which also answers the question about what some call a poor mix. They don't have the care that the Dead had about that. Jerry is turning in his grave.
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17 years 4 months
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The old one was GlobalWare solutions. They were supposed to be handling DaP3 and also presided over the E72 'fulfilment'. Rhino's newly appointed fulfilment company is (I am informed) called Delivery Agent: www.deliveryagent.com I do not know who is handling Spring 90
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12 years 2 months
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I was lucky enough to order one of these box sets. And in spending more than $200, I was shipped this box set which, I am told by others, clearly indicated what it is on the exterior of the packaging. Now, regardless of tracking number, the fulfillment company did not ship it with a delivery signature required, so UPS (allegedly) delivers my package when no one is home, and, they say, left it on the doorstep. If that is true, then throughout these past two weeks I've been waiting for my box set to arrive, it has been in the hands of another party entirely. Customer service tells me to "contact the USPS for more information regarding the delivery. If you need any further assistance, please let us know." Considering I told customer service in my email that UPS (not USPS) states they already delivered it, I find their incompetence to be compounded by lack of attention to the complaint. To sum up: I spent $200 so Dead.net could send a neighbor or passerby a weighty, glorious collection of the Grateful Dead. I suppose eventually I may be grateful that I could gift someone such a prize, but right now, I far more upset that Dead.net stole my money right outta my hand.
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17 years 4 months
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My "Spring '90" arrived yesterday in the Netherlands. As I wasn't at home (I have to work to afford such things as this box) I had to collect it today from the local supermarket that doubles as a post office. I haven't had a chance to check the contents yet. Delivery took 20 working days (4 weeks) instead of the 8-12 working days stated in a mail I received. At least it has arrived - and I didn't have to pay any import duty or sales tax.
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12 years 4 months
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12 years 4 months
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I ordered when they released 500 or so more sets. Funny how they sent me a UPS tracking # which repeatedly would not work. Turns out they shipped via US Postal Service. One thing I did notice with this new order is that New Yorkers must now pay tax, uggghhh! Box cost me $231, what was I thinking? Difficult to justify spending that much money on 6 shows that can be streamed for free. I received # 8275 in the cool shipping box. The book, stubs, passes, and other extras are nice. Every disc looks to be correct. Only played through the Copps show. Sounds fairly decent but not as good as Without a Net. The tinkly, cheesy keyboards are a bit grating. I went to shows from 1985-1994 but have now been spoiled by all the 68-77 releases. For 80's I am beginning to think that 1982 is a better period instrumentation "soundwise". The Spectrum Road Trips & the Dick's Picks 32 are great performances with Jerry in good voice & guitar tone, also Brent's keys are complimentary & do not stand out as much. For what it's worth I rather pay a lot less & have something in the size of the Winterland box sets. Those fit way better on the shelf & the artwork is awesome. I also much prefer the Road Trip series packaging to the Dave's or Dick's picks. Complain all you want, but a little squeeze of the cardboard & the discs come out scratch free. The Road Trips artwork is apropriate, trippy, GD cool, etc. They line up nicely on the shelf & the thick matted cardboard does not allow finger print/smudges. Definitely a lot more handsome & sturdy than the freakishly larger Dave's Picks. Keep the releases coming, but please have some mercy on future pricing!
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15 years
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They were the same price as this set, not less! "For what it's worth I rather pay a lot less & have something in the size of the Winterland box sets." So, you didn't pay less for those Winterland sets. You paid the same -- and got less. Less stuff, anyway. I agree though I like those sets better, musically -- I will return to them more often. But they definitely weren't cheaper.
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12 years 4 months
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I know that 3 Winterland shows equals $100 & that the 2 Winterland sets equal $200 for 6 shows. I never said Winterland was cheaper, you misunderstood. I said "I rather pay less AND have something smaller". Not pay less FOR something smaller like Winterland. I prefer smaller like in the Winterland, So Many Roads or Beatles Mono Box set size. I think all the big packaging is wasteful & cluttersome. Frankly in New York City there is not enough room in the average apartment to house all of my Grateful Dead collectible habit.
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17 years 4 months
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Hello, I received the box "Spring 1990" quickly enough. I think it is a beautiful object. Unfortunately, the shipping costs are higher for overseas (I live in France). And I found a great pity not to have a tracking number. I'm French, sorry for my English.
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17 years 4 months
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I'm from the UK, and I'm still waiting for Spring '90 (how many times have I said that !) ...... anyhow, in my latest call to Dead.net Customer Service I was told I have to leave it 3 weeks, and that I've not actually been waiting 4 weeks, but just 2 and a half ('Well, you got the shipping notice on the 23rd August, which meant that it would have shipped a few days after that, but that was a weekend, so it wouldn't have gone until Sept. 3rd or 4th, and of course you can't count weekends, so basically it's only 2 and a half weeks, so give it until the 25th Sept. and then call back, and we'll look into it') ...... If, and when it does eventually arrive, it will then be a lottery whether I pay an extra $50 for Customs and Clearance costs (some over here have not paid anything, while some are asked to pay the duties).
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12 years 3 months
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Outpost, I'm in the same position. Still no sign of the product arriving in the North-East of England; supposed to have shipped 23 August, wrong tracking number, no way of tracing order etc, which , considering the mailing fee is incredible (contrast UK purchases from Amazon.com, both in terms of cost and speed of shipping).Having read the posts on here I've held off contacting Cusomer Services, since I'd prefer to minimise the period of teeth gnashing and foaming at the mouth that it will undoubtedly produce. Having said that, I've just received an e-mail from "Store Support" asking if I'm enjoying the Spring 90 Box and whether I'm satisfied with the service provided. I'll reply when I've calmed down. On import duty and import VAT, it's a matter of luck; I've been caught for items costing as little as £20, yet managed to avoid charges on £100 orders.
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17 years 4 months
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Hi, hopefully it will get here one day ..... on a positive note, my Dave's Picks arrived this morning.I know what you're saying about the Import duties, but I'm just ranting !! I would hold off contacting Customer Services until you feel you are in a position to, or want to, get a refund, because they are absolutely no help whatsoever. They have no idea where our packages are, and are just hoping that they eventually turn up. I will give it probably a couple more weeks, then demand a refund, and see if Spin still have some. I will definitely be rethinking how I purchase Dead product in the future .... will probably go for the subscriptions, but take a different approach to any bigger releases. Tony
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16 years 6 months
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New Brighton (U.K.) still awaits the Spring '90 box set....e-mailed Dr Rhino 2 days ago.....no response as yet.....the money for the product was taken from my account weeks ago, but rather worryingly, I never received a shipping notice or any correspondence since ordering.....stuff any thoughts of a refund.....I stumped up the cash in good faith when the release announcement came out and the least I want is what I committed to as I have done for EVERY GD release from day 1. Dave's Picks Volume 3 arrived a couple of days ago so all is well there thankfully. Here's hoping, Ian.
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13 years 9 months
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Mine has arrived at Birmingham Royal Mail and will be delivered the next day when I pay the customs charges so I expect some of the delay has been because of customs. For the rest of you I would hold off contacting customer services for at least another week and wait and see if it shows up.
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17 years 4 months
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I'm in the same position as you .... I have every release they've put out, along with the Download series etc., and so the last thing i want is a refund, but if they can't offer a replacement, then i'll have to try to obtain it elsewhere. What I would REALLY like is a statement from those running the show, explaining what has happened, what they are doing about it, and how they intend dealing with shipping in the future, to avoid a repeat of this shambles.
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13 years 8 months
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I also got a letter from parcel force on Sat morning telling me about the customs charges -I elected to shoot down to the local depot and pay and collect the same day. No real clues as to why it took so long to get thru the system other than the indicationt that a lot of different agencies seem to have been involved. Dates are not visible on any of the German labels but Parcelforce seem to have been handling it since at least the 14th. The good news is that there seems to be an element of monitoring in the process so that both Deutches Post and Parcelforce had barcodes on their labels and Parcelforce required a signature that was recorded into the system. My guess is that a) the parcels were des patched from source over a long period of time that had nothing to do with the date of the despatch note (see posting further down) and b) the delivery time is very much dependent on the speed that the various post agencies act and the customs factor. I suspect most will now turn up but there are lessons to be learned from this when sending out orders of this size and quantity.
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13 years 9 months
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Wow. You PREFERRED the Road Trips packaging?! Gee, if I was luck enough to get the disc out properly it would usually already be scratched or dusty. I immediately placed them in separate jewel cases and a couple times actually got sent replacement discs for the condition they arrived in.I was so relieved the Dave's series has jewel CD holder templates. And the Dick's Picks is perfecto. We're all unique I guess.
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17 years 4 months
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Yeah, it's surprising that people actually preferred the slotted RT packets (like me for example). I liked the size, color scheme, paper and (for the most part) artwork of Road Trips. The DaP are too large and the white color scheme on the spine is unimaginative. The card stock is no good either (even with the improvement it's too flimsy) I agree with you on the disc scratching issue though. I have transferred my whole collection to a large case I can carry around.
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12 years 1 month
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Hoorray, both Items arrived a few days ago here in germany, the seem to have been held back by customs, but no real clue to that, no explanation for the long delivery time...Anyway, they arrived at last and I think Spring 90 is a very nice box (mine having the number 5084, by the way). The only issue is to listen to all the music now, still torturing my better half with Europe 72...
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12 years 1 month
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Hoorray, both Items arrived a few days ago here in germany, the seem to have been held back by customs, but no real clue to that, no explanation for the long delivery time...Anyway, they arrived at last and I think Spring 90 is a very nice box (mine having the number 5084, by the way). The only issue is to listen to all the music now, still torturing my better half with Europe 72...
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12 years 1 month
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Does anyone know where these things were shipped from? Along with my other conspiracy theories, I have a hunch these were drop-shipped from a factory in China or similar. This may explain why the quality oversight doesn't exist. The execs in the US got a sample that looked good, so they said "Ship it!" without considering if unit 100 or 1000 was as high of quality as the sample they saw. Now they are frantically trying to undo whatever manufacturing arrangement they had, resulting in the box set being permanently out of stock.
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12 years 1 month
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Did anyone ever figure out or receive info about the new Jerry release being security locked so you can't transfer the songs to iTunes? Would be a bummer if that is the case. Thanks for any help!
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12 years 1 month
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Mine came from Shepherdsville, KY - arrived about a week after ordering.
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15 years
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The new Jerry release will be a CD set like any other -- you'll be able to do everything you can do with any other CD. What can you think of? Making a judgement, based on either A) your own experience, or B) what gets posted on this board, about "quality oversight" is ridiculous. Even though I got a bad disc (which was relatively promptly replaced) I don't draw any broad conclusion from that. I have many, many thousands of CDs -- and I have seen every imaginable error in my non-GD products: no disc at all inside the shrink wrap, 3-disc set with a disc duplicated and a misc missing, disc cracked, disc unplayable although apparently pristine, two! discs in a one-CD product, etc. Things happen. People complain. When you produce and ship 160,000 discs there will be some problems -- and people will piss and moan -- But I'll bet good money that most folks by far had no quality issues whatsoever with this set. Even though somebody probably got 3 copies of the same show's replica backstage pass and somebody probably got a book with a partially untrimmed page in it. And so there will be another limited set, and it will sell out too. Can hardly wait. Hoping DP4 is from '67 or '68!
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17 years 4 months
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My replacement disc arrived this morning in France.took only one week to fly from Rhino to home.Well done Dr Rhino.
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12 years 1 month
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@RROT - yes people piss and moan, and yes there are errors in large scale distribution projects. What aggravates the situation is the general cluelessness of the dead.net customer service. Dead.net relies on the tried and true model of Customer Service outsourcing. The highest level of customer service person is still 1000 miles and 10 pay grades away from anyone with real decision making power at Rhino, and probably works for another company altogether. That leaves no accountability by the "decision makers" for things like: problems with vendors, processes, or customer service. It's a perfect situation for Rhino, and one that comes up incredibly short for a customer, like many of us here, who has problems with their order. If dead.net had Amazon or Zappos levels of customer service, you would be reading a fraction of the complaints. This is less about manufacturing error and more about customer service. Just a few of the problems that we've seen: No (or unusable) tracking numbers Indeterminate delivery times Damaged product with indeterminate replacement time Total cancellation of orders without notice Sketchy refund processes This is deeper than general pissing and moaning, especially when you consider that we all dropped $200+ for this package of plastic and paper.
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17 years 4 months
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Steve and Organgrinder - sorry you had to pay customs charges. I caught the Royal Mail delivery van just as as I was leaving for work. The driver saw my stunned face when I realised there wasn't a charge. He reckons it was because no-one had marked the value anywhere on the box. Hope you enjoy the music though!
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13 years 11 months
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Sitting on the couch with my wife, instead of watching TV we've been absorbing this set. It is really cool to read the nicely done white book, the ultimate liner notes. I understand about the shipping issues and the bad disks, but bitching about the sound quality? I played Without a Net and then the box set, they sound very similar. I can hear Jerry well. Would anyone care to discuss the music, or just bitch like a bunch of grumpy old men? My favs here are Nassau, Knickerb, and Omni in that order. The Beleive it or Not on Copps is awsome, had me on archive looking for other versions. Somehow I missed that song through the years. Fav pic? The one of Brent at the end of the black(?) book with his fist in the air. The box is well done, fits perfectly beside my LP's, love that it actualy has plastic CD trays not idiotic cardboard sleeves. As far as nitpicking, no one forced you to buy it, thay gave audio samples, and it sounds quality wise better than many of my SBD disks from the '70s or the '80s and '90s. Thanks GD!
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16 years 8 months
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I was just getting ready to post about the music when I saw the last post. So far I really like Copps, Hartford and Nausau. That Nausau is REALLY AMAZING. I didn't get into Knick except for Morning Dew and Loser and the bonus material is top notch. Most of sound quality is good or better except a few songs are overly boomy-like the Victim or Crime at Knick. I am happy to have this release.
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15 years 8 months
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Yea, I actually got it!Whew, do they need to fire the new fulfillment company or what? Biggest mess I've ever seen. Not just the mess that happened, but the totally clueless and unhelpful customer service. But I'm happy I finally got my disk.
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17 years 4 months
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The First night (of the Box Set) is cool the Let the Good Times Roll really does, and listen to that opening on Queen Jane, yeah, that's what we're talkin' 'bout. And the Blow Away, just does, too. On the next disc the Scarlet opener rips as does the Estimated, Ship of Fools?, nicely done but kind of a show stopper, then the Women are Smarter jams along well enough, but the ending is abrupt and then the Jam is just a redo of the ending with Brent goin' bananas on the keys, The Drums and Space are truly the stars of this box. Each nights Duets are extended and engaging, the Other oNe is just filler after the fireworks But the Stella Blue is magnificent !!!, One of the highlights of the night. then the Sugar Magnolia rocks but never really attains the heights it is capable of producing. The Last Time is always great. Jagger and Richards first tune, what a team., Like to see some cross pollination with Furthur and The Stones on the up comin' world tour. But then the Next Night has it's moments too, the Bucket is just kickin' around and The Bertha moves but only so, the We Can Run is sweet with the hamony backup vocals but the kicker on the first disc is the It's All Over Now, with Brent channeling bluesy organ and scat-ing to set the beat, Brent really was takin' it up a notch or eight on these last tours. Well Thats all I've listen to so far so back later after more fun. When in Doubt. Twirl ! @
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16 years 2 months
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S90 has arrived in the south of the Netherlands. No number yet, as I have to pick it up at the post office (and pay another $40, unfortunately).
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17 years 4 months
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Roland, good to hear that your copy has also arrived. I am surprised to hear that you have to pay invoerrecht/BTW. I also had to pick my copy up from the post office and all I had to give them was my autograph. I guess I got lucky this time and you didn't but I don't pretend to know why it worked out this way.
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