• 1,232 replies
    marye
    Joined:
    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

Comments

sort by
Recent
Reset
  • Sonic72
    Joined:
    Phil dropped out of Site..somebody have a clue?
    As of at least Febr. 12th, possibly before, Phil Lesh's web site has been missing in action. No re-direct, nothing. I find no mention of this at the fan site's forums, (PhilZone), anywhere-- only chatter on other stuff. Can anyone shed some light as to what my favorite instrumentalist on the planet is up to with that gorgeous chunk of cybersapce he developed? A moderator, if one exists? Anybody? Thanks. Sonic'72
  • Anonymous (not verified)
    Default Avatar
    Joined:
    "Acts Of God"
    Warner Brothers states it will not be responsible for actors of God like the USP Man stealing your E72 customized box because he was stoned. Neither shall they be responsible for your neglect of the weather in the Florida keys. It's all written into the fine print that absolves them of all legal action due to illegal substances and the 1968 "Thick Air" Bob Weir requested for Born Cross-eyed.
  • marye
    Joined:
    I'm not sure what to tell you
    as I have never heard of replacement jackets being available for recordings. I'd suggest looking on eBay in case somebody who leaves their CD in the rental car (only to have the rental car deny all knowledge of course) and finds themselves with an empty jacket decides to make a buck off it. But unfortunately it wasn't Road Trips I had this experience with...
  • DaveMack
    Default Avatar
    Joined:
    Road Trip V.1.1
    I am looking to replace the jacket only to R/T 1.1.mine got warped in a monsoon rain storm in Key West Fla. this is my 3rd atempt to ask this Q. Talk to me!
  • marye
    Joined:
    well, I'm not sure what you mean by pre-ordered
    but if you ordered when the site was crashing etc. on the first day, I'd follow up with customer service. If you reserved a copy when the reservation system went up, you should be hearing back shortly with ordering instructions. It is better to check with customer service than to just assume all is well, though.
  • twilaq1
    Joined:
    Europe '72 box set
    Hi there. I pre-ordered through this site, but haven't received a confirmation e-mail. Should I have? Should I simply assume that the order went through? Thanks, Joanne Dinsmore
  • wilfredtjones
    Joined:
    Why don't the track listings appear?
    Why don't the track listings appear for most of the music items in the store? See the store item pages for Dick's Picks 30 or Steppin' Out for example. It seems an important enough detail to include. Or, am I just missing it. Hmmm.
  • Anonymous (not verified)
    Default Avatar
    Joined:
    Not bad, J'man
    Body is falling apart but made it hom through the snowbobound madness at Heathrow. Hope you're doing well buddy and the big guy upstairs is providing a wonderful holiday for you and yours -- even if if it doesn't have all the material stuff. (well, excpet for cookies) Had some some key-lime th'other day that were great! Merry Christmas!
  • johnman
    Joined:
    Hey Gonz!!
    How ya doin'?!!!!!
  • Anonymous (not verified)
    Default Avatar
    Joined:
    I have an album called...
    ....Deadgrass. Are we taling about the same thing?
user picture

Member for

17 years 6 months
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
user picture

Member for

17 years 6 months
Permalink

lol... Now DeadNet time is about only 45 minutes behind the actual time here...catching up slowly I guess... or else the Axis is moving closer to us.
user picture

Member for

17 years 6 months
Permalink

Wendy - I can't give you an answer, but I can tell you it's being discussed. I personally agree with you, that the most recent should be on top. I can also tell you that's it going to be one way or the other - can't have it both ways.
user picture
Default Avatar

Member for

17 years 6 months
Permalink

If I could find my own posts so I can keep up with those threads I've entered. I can't remember where I was. Marye - something like the "check messages" or "Message center". Forgive me if you already talked about this someplace and its been addressed and I'm sure if you could you would. Like for this question, I suspose I am going to have write down where I asked it so I can check for the answer. and BTW, just where am I? Thanks, Rose
user picture

Member for

17 years 6 months
Permalink

Hey now, Rose-- if you go to your own profile page (click My Account on the left there) you'll see a section on the right of that page called User's Recent Posts, which is a partial solution to the problem you're talking about. However, partial is the operative term, as my Recent Posts seem to reflect the reality of several days ago. A more complete solution would be a good thing, and I'll pass that along. (I'll also email this to you so you don't have to slog through so much). As for the issue of being taken straight to new-to-you posts, let's just say that in my morning report to the higher-ups I said that that issue and the fact of responses appearing out of chronological order are officially at the top of the Pain Point list. So the tech team is aware of the problem and I fervently hope we have a solution soon. Thank you for your kind patience...
user picture
Default Avatar

Member for

17 years 6 months
Permalink

Love the look of new site.... but the post fonts and spacing is so large that it is hard to read with all the scrolling one needs to do... makes my eyes hurt!! Please reduce the size so you get 4 or 5 posts visible at least at a time.. right now it is 1 or 2 at most... thanks. drmz DrmzSpace Radio podcasts available at: slapcast.com/users/drmzspace tasty audio treats for the mind...
user picture

Member for

17 years 6 months
Permalink

Why are shipping costs so damn high! Why won't customer service answer my emails? Tony
user picture

Member for

17 years 6 months
Permalink

sorry response to your emails is slow. If Iknew the answer I'd tell you. I suspect they're swamped and, like us, trying to get things working right, but I'm sorry and I'll mention the issue.
user picture
Default Avatar

Member for

17 years 6 months
Permalink

are the downloads going to be put back up?
user picture

Member for

17 years 6 months
Permalink

I don't know if i'am at the right section of the site, so, please let me try. Why do i have to pay $35 to buy an order of $39 (vault three, t-shirt)? Can't i recieve it by ordinary mail? Idon't care to receive it in 4-6 weeks, the price is very good. Thank you, Richard.
user picture
Default Avatar

Member for

17 years 6 months
Permalink

Did you get rid of the Dead radio stream from the old site? Do you offer any streams at all?
user picture

Member for

17 years 6 months
Permalink

With regard to the streams and many other features, there are many enhancements in the queue and I don't know which are likely to come first. Hence if streams are a big issue to you, please weigh in using the fine Feedback link at the bottom of the page. With regard to the Store, let's just say they're coping with a few issues and we're working with them to establish a better communication channel. My personal advice, if you don't NEED to order something right this minute, you might give it a week for the dust to settle a bit. If you're already having issues, and you've emailed customerservice@deadnetstore.com already and not heard back, send me or izzie the details and we'll get it to someone who can help. Thanks and sorry for all the trouble.
user picture

Member for

17 years 6 months
Permalink

Hi Aud has started a very cool thread, that is difficult to find...any chance it could be reloacted...like the home page? ( or at least a link to the forum on the home page)
user picture

Member for

17 years 6 months
Permalink

the tech team has a lot on its plate. Down the line, no telling what might happen. Hold that and all similar thoughts!
user picture
Default Avatar

Member for

17 years 6 months
Permalink

A couple questions -- on main Forum page, only "The Scene" subtopics are listed. how come? when going to a specific topic and clicking on "# new" you go to the first post, not the newest one. can/will this be changed?
user picture

Member for

17 years 6 months
Permalink

1. Re The Scene, the short answer is that the subtopics are actually Forums (don't ask) because we were still getting the hang of some tools. This actually reflects a layer of complexity we don't need, but hey, a learning experience. 2. We sure hope so. It is reported early and often, and on the to-do list.
user picture

Member for

17 years 6 months
Permalink

I don't have "Recent Posts" on the right side of my profile, only the shows I've marked as attended so far. I've believe I've seen recent posts only once, on someone else's profile.Do I need to set something differently to show them?
user picture

Member for

17 years 6 months
Permalink

Hey now, Wendy. I'm not trying to be smartypants here, but look on the left menu area, under Dead Community. Is there not an All Recent Posts button, above Member Map? I have a non-mod account here (shhhh.....) and I have that feature, so I'm thinking everyone else does too. Am I crazy?
user picture

Member for

17 years 6 months
Permalink

Yes, but that shows ALL recent posts..I'm talking about this.. "Hey now, Rose-- if you go to your own profile page (click My Account on the left there) you'll see a section on the right of that page called User's Recent Posts, which is a partial solution to the problem you're talking about. However, partial is the operative term, as my Recent Posts seem to reflect the reality of several days ago" which was marye's answer to Rose's question about how to get back where you left off instead of having to scroll through the entire history (or click "last" and then scroll back) of a folder to get to things you haven't read yet. I'm not seeing "User's Recent Posts" on my profile or anyone else's. I did see it one time, on one profile, and haven't seen it since.
user picture

Member for

17 years 6 months
Permalink

is editing our posts turned off for good? ____________ this space for rent
user picture

Member for

17 years 6 months
Permalink

Wendy - thanks for clearing that up for me and sorry for not getting it the first time! I have it on both of my accounts - it's under the Shows Attended section there on the right. Can anyone else let me know if they don't have that feature? It doesn't work great, and takes me back to where I'd last posted in a few forums, but that's something at least. I like using the All Recent Posts and sorting by Forum to see what is new for me that way. and Mindbender - yeah, for now. Editing was a concern for the changing-history thing, and because it was hooked in the code with Reply and that was behind the weird chronology of posts issue that folks were asking about. It is being looked at and worked on though to see if the magic-fingered folks can find a way to do 30-minute editing or something without it messing anything else up. Bottom Line: it's a software thing.
user picture

Member for

17 years 6 months
Permalink

I swear, I'm seeing a perfectly normal User's Recent Posts on my profile too. Every bit as ill-behaved as izzie says, but there. Perhaps an obscure bug is involved here. If the problem persists, please let us know (also what browser you're using and anything else you can think of that might be relevant) and we'll pass it to the wizards for examination...
user picture

Member for

17 years 6 months
Permalink

Nope.. it's definitely not on mine. I'm using the ATT/Yahoo browser. Yesterday I looked at the profile of someone who'd just introduced themselves and under their "website" was "N/A" (underlined) which I clicked, and THAT took me to 'user's recent posts'. But it didn't show up on the front page of their profile. AIl that's on mine is 'shows attended', the "more" button just displays more shows. Just for kicks I just tried putting "n/a" on the website space in my profile, of course it woudn't let me do that, it highlighted it red and didn't take. lol... the location map on my profile puts me on the equator just off the coast of Camaroon. And I thought I was in California all this time.
user picture

Member for

17 years 6 months
Permalink

The system obviously knows there are posts that I have not viewed yet in some topics under "All recent posts" , and none in others.... Can't it go directly to the new ones instead of the very beginning of every discussion? And after you post a message, must it go back to day one of the discussion instead of just back to the post you just made? Just wondering.... Having to scroll though the enitire history of a topic to view new posts could get quite cumbersome as the history grows.
user picture

Member for

17 years 6 months
Permalink

marye, when I look at YOUR profile, "user's recent posts" IS there. Just not on mine or pretty much anyone else's I've looked at.
user picture
Default Avatar

Member for

17 years 6 months
Permalink

Hi, How does one delete their account. Thanks!
user picture
Default Avatar

Member for

17 years 6 months
Permalink

So there are no edit or delete buttons either, just like thre is no way to kill the account. So....once something is written here it is written in stone unless the all powerful want to delete it? Am I understanding this correctly?
user picture

Member for

17 years 6 months
Permalink

It's Sunday. We're working on your questions, thanks. More as soon as we know it. Thank you.
user picture

Member for

17 years 6 months
Permalink

Whoops! I did some poking around and it seems about a random split as to who has Users Recent Posts and who doesn't. The fix-it folks are aware and are figuring it out.
user picture

Member for

17 years 6 months
Permalink

Is there anyway to get contact info for a band member, say Billy? I would really like to get back in touch with him. I haven't heard from him in....two years? Any help would greatly be appreciated. Thanks in advance.
user picture

Member for

17 years 6 months
Permalink

It would be nice to be able to see your own profile. Rob
user picture

Member for

17 years 6 months
Permalink

robcork - what do you mean? I click on your username and see your profile. You can edit it and stuff from the My Account page,if that's what you were looking for. (as for contacting band members, shooooooooooot. not this girl.)
user picture
Default Avatar

Member for

17 years 6 months
Permalink

Issie, surely you must know how to delete one's account can only the proctors do it?
user picture

Member for

17 years 6 months
Permalink

NoName - wish I could help you out here, but I can't. If you would like, send me a PM and I'll see about individually deleting all of your posts. Then, you could close your eyes and scramble your password so that you can't come back in. That would effectively eliminate your presense here, if that's really what you want to do. In the mean time, if there's something we can do to make your stay here more pleasant, please let us know. I am pretty sure that an account wipe-out will be coming along, as the site continues to develop.
user picture

Member for

17 years 6 months
Permalink

how do I upload a picture? _________ this space for rent
user picture

Member for

17 years 6 months
Permalink

forget it, I found it. _________ this space for rent
user picture

Member for

17 years 6 months
Permalink

Is there one this week ? Bob Witcher Spanish Jam
user picture

Member for

17 years 6 months
Permalink

Hi, I cannot uplpad photos, even I'm logged in.Get message: "Access denied You are not authorized to access this page" Why's that? Gerdie
user picture
Default Avatar

Member for

17 years 5 months
Permalink

What happened to those? If they still exist and will be added to where are they? I am unable to find them in the store. Charlie
user picture

Member for

17 years 5 months
Permalink

Maybe I'm missing something, but I went to the "My Shows" link and nothing came up, also cannot find a link for "Fan Photos"Can anyone provide direct links for these 2 areas?
user picture

Member for

17 years 6 months
Permalink

coffee-deficit, sorry. fan-photo uploading is offline temporarily. Something went south in the recent server upgrade, and that function should be restored soon. It's all in MaryE's FAQ sheet, too. off to find an answer for bssgrl.
user picture

Member for

17 years 6 months
Permalink

Bssgrl - are you looking for My Shows on your My Account Tab? Have you entered shows yet that you've seen? (I just clicked you and it tells me you're a pretty new account, which is why I'm asking.)
user picture
Default Avatar

Member for

17 years 5 months
Permalink

How do I change my time stamp which appears when I post? It is currently 8:10am here in Philly...
user picture

Member for

17 years 6 months
Permalink

NuPotato, time stamps are done by the server, as I understand the process, and the server is on Pacific time. I don't think there's an individual fix for that.
user picture

Member for

17 years 5 months
Permalink

I have been listening to the show at the Fillmore East on May 15th.1970. There are 2 versions available for streaming but the set lists are very different. The Dead.net web site does not list any set list at all. So what is the deal, Who's right, Archive.org or is the set list from wolfgangs vault correct. Warf Rat 99