• 1,232 replies
    marye
    Joined:
    If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.

Comments

sort by
Recent
Reset
  • marye
    Joined:
    as I suspected, it didn't work
    it is listed in the moderation queue, but when I click it there is no image there, and also no file. This, shall we say, happens a lot, so if we can figure out what does and doesn't work that would be useful.
  • 3D
    Joined:
    Got delayed, ready to
    Got delayed, ready to attempt upload now @ 300 and we'll see if the software chokes. If so it was an unsuccessful test but at least then we will know.
  • marye
    Joined:
    and fwiw
    there are at present no files uploaded by you in the moderation queue.
  • marye
    Joined:
    well, like I say
    uploading 300 dpi is a waste because the Web can only display 72 dpi and the software is almost certain to choke on the hi-res, but whatever.
  • 3D
    Joined:
    RE: Submitting a Fan Photo
    Looking to upload via the Submit content under user name on the left, which I have not tried to do yet, not post in a message. Dunno if there is any difference but I could see allowing less in a regular forum post as opposed to a "gallery". On the first page of the Community link at the top left I found, "File size limit is 1.2m. (Photo may take between 1-12hrs to appear on the site.)" At the Submit Fan Photo page it shouts (LOL), "ALL PHOTOS ARE SUBJECT TO APPROVAL AND WILL NOT BE "LIVE" IMMEDIATELY. IT CAN TAKE BETWEEN 1-24 HOURS TO APPEAR." so I figured a human inspects each one for several reasons. Also on the Submit Fan Photo page it has, "Upload your JPG, GIF, or PNG file here!" underneath the field with the browse button. I could see not wanting any uncompressed .tif or .tga files. Yeah I agree jpegs are the best for all around usage. I did some image info viewing from the Community link>Fan Photos. I sampled from Tickets, Concert and Festivals. I tried some I thought might be older and recent uploads. One labeled Further Tour 2010 has to be pretty recent, right? :) All the ones I checked were 400 pixels high, varying widths (600, 533, 419, 181, ...) and 300 dpi when saved and opened in a simple photo program. I wonder if there is an automated process before or after approval to make them all 400 pixels high? There was some other location I found max file and pixel size along with lots of other kinds of info, hence why I thought I could find it fairly easily again, but it was after continuously surfing the site for an hour or 3 so info retention was certainly diminished. I don't recall anything about file part but I want to say I saw a little over 1000 pixels as the max for one of the dimensions. I scanned it in at 300 dpi, will leave it at that, resize it down to 400 pixels high from 586 and it is only 68 KB so that should not be a problem. I'll give it a go here shortly and we shall see what happens.
  • marye
    Joined:
    yes, for whatever reason
    the Fan Pix upload is quite temperamental and your problem may well have nothing to do with your image per se. That said, the Web can only display 72 dpi, so uploading hi-res is asking for trouble. I would recommend keeping the image no more than about 400 pixels wide at 72 dpi, just because bigger than that starts doing weird things to the page layouts. Jpg is the most reliable format to use, although in theory gif and bmp work also. Tif definitely does not. Also, all pix go into a moderation queue where I look at 'em and mostly turn 'em loose. About half the time the uploads contain no image so there's nothing for me to turn loose (see above). Still, this info should help you avoid some of the known trouble vectors. Thanks! (And yeah, one of the reasons the uploads go to moderation is that we occasionally get spammers or others uploading porn and the like and that is so not happening here.)
  • 3D
    Joined:
    Submitting a Fan Photo
    Last week I stumbled across technical info about uploading photos and now I can not find it. FAQ & HELP links at the bottom of the page are about the store. When I do a search I get many results but unfortunately clicking on a result that is in the forum goes to the first page of that topic instead of the post with the info returned in the search :( Since it seemed I came across the info fairly easy I thought I could find it again fairly easily so I did not note the info but no such luck. When one goes to submit content I would think info/restrictions would be listed there but I did not see anything. It could be somewhere obvious that I overlooked but right now I am out of time to search and this appears to be the place to ask. My questions are: 1. What is the max file size to upload a photo? 2. What is the max size in pixels? Thanks
  • marye
    Joined:
    dunno!
    remind me Monday, everyone's gone home for the weekend...
  • dajokr
    Joined:
    thanks Marye -
    - great news. Any plans for more Road Trips full-show downloads?
  • cosmicbadger
    Joined:
    thanks Marye
    for the info. Yesterday I did some more tests on material from Livedownloads and it seems to be the 100% the real deal, no sign of MP3s in there.
user picture

Member for

17 years 7 months
If you'd like to know where to find something, how to use a particular feature, or why something doesn't seem to make sense, ask here! We'll do our best to help.
user picture

Member for

16 years 1 month
Permalink

Hey now, please tell the boys that David Nelson should be asked to play witj tjem. I believe he was actually an original Warlock. He has played in more bands with Jerry than anyone in the dead. He has similar style as Jerry but not the same. He is also a familiar face that we have known for forty years. Bringing out new people,(Warren, Molo, etc distracts me more than adds to my trip. I wouldn't even know David was there he would fit in so well..
user picture

Member for

16 years 1 month
Permalink

How can I find a CD or tape from this incredible show? Sirius does a 'set 2 jam' that makes me dance. Any info would be really cool. Thanks, Doug
user picture

Member for

17 years 6 months
Permalink

hey pitdoug,try archive.org, there is 1 audience you can download and 2 soundboards you can stream!
user picture

Member for

16 years 1 month
Permalink

HEY MAN THUMBS UP ON LOOKIN' OUT. I HAVE NO IDEA HOW TO NAVAGATE archive.org BUT I'LL DO MY LEVEL BEST. CHECK THIS SHOW OUT WHEN YOU GET A CHANCE AND GOT THE ENERGY TO DANCE A LITTLE DURING THE 2nd SET. LATER DAZED AND CONFUSED...............................
user picture
Default Avatar

Member for

16 years 3 months
Permalink

I just bought the Winterland boxed set, and I was wondering if there is a poster for that as well. If there is please let me know because I am buying it for my husbands birthday. Kind Regards, Sandi Van De Vere sandit93@yahoo.com
user picture

Member for

17 years 7 months
Permalink

I don't THINK so, but I'll ask.
user picture
Default Avatar

Member for

16 years
Permalink

I am new but have no idea where to get help. I was shorted an item with a big order from the store and after many many attempts over the course of a month I can't get anyone with the store to respond to an email or anything. Are there real people working over there and what is a customer to do with a real issue when they won't provide a phone number to use or respond to any email inquiries. Any help to find a live body at the Dead store would be very much appreciated. I hate to give up on them all together and just get a refund from my cc company, but what choice do they leave me. Thank you and happy bird day, Greg
user picture

Member for

17 years 7 months
Permalink

send me a PM with the order number and reelvant details and I'll pass this to those wo an straighten it out. So sorry for the trouble.
user picture

Member for

17 years 7 months
Permalink

as we suspected, nope, no poster. Sorry about that!
user picture

Member for

17 years 6 months
Permalink

go to archive.org, click on "live music archive" (2nd row of boxes)... look at top bar on page, see "grateful dead", click on that and have fun! i like the "this day in grateful dead history" feature! like the zig-zag man says... enjoy!peace
user picture
Default Avatar

Member for

15 years 11 months
Permalink

How do I become eligible for presales?
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Does anybody now of any good ones in northern NJ?
user picture

Member for

17 years 7 months
Permalink

presale info will be posted very visibly in due course!
user picture

Member for

16 years 11 months
Permalink

$5,000 that they don't need for awhile?
user picture
Default Avatar

Member for

15 years 11 months
Permalink

What's up with the presale for 09. Trying for Denver, do I use this website or ticketbastard?
user picture
Default Avatar

Member for

15 years 11 months
Permalink

I am also curious about presale and how to do it. I know how to handle mail order but if I can get them easily throught pre-sale I would rather. Anyone have a scoop on it? Thanks
user picture
Default Avatar

Member for

15 years 11 months
Permalink

This might not be the place for this question but, if not I would appreciate some direction. I am trying to learn how to be able to get presale tickets? Thanks for any help.
user picture

Member for

17 years 7 months
Permalink

check the homepage early and often is my best advice.
user picture
Default Avatar

Member for

17 years 6 months
Permalink

A friend sent me this link for tour tickets. I can not link to it through this site. I also signed up for email notification and have received nothing. The information in this link says they are only accepting money orders. Is this legit or is someone pulling a scam? http://gdtstoo.com/GDTSTOOTheDeadSpring09.html
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Seems like a scam to me... I'm going to wait for info on the website
user picture

Member for

17 years 6 months
Permalink

is legitimate. It's the descendant of Grateful Dead Ticket Service. They're handling the mail order, which is different from the presale.
user picture
Default Avatar

Member for

17 years 6 months
Permalink

I ahve been using GDTS sine the mid 1980's and never was shut out of a show, they are very legitimite, they have a new addy but Frankie is very good, we will miss Ruby for her love and service for us deadheads!!
user picture
Default Avatar

Member for

15 years 11 months
Permalink

I am trying to help my boyfriend get a book published, with a fresh spin. He has taken hundreds of amzing photos of fans over the years - and has an impressive and interesting collection to share. We have been told that Jill is in charge of all things related to the band and mechandizing. We would like to get some official endorcement if possible - permission to use lyrics - and maybe even have it offered through the official website if possible. He's not looking to make a fortune on it - just feels it's time the photos got out there for others to appreciate. If anyone knows how to contact Jill, I would really appeciate it. I tried Google, but got no-where. And, if she is not the right person and there is someone else - that name and contact info would be equally appreciated. Thanks a lot! Carmen
user picture

Member for

17 years 6 months
Permalink

for permissions, licensing, etc., go to the Ice Nine Publishing site, www.iceninepublishing.com If you're looking for Jill personally, you'll probably have better luck on phillesh.net.
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Can anyone tell me exactly what "pre-sale" is all about? Can anyone purchase tix at this time? I've searched for answers to this question and come up empty. The only thing I found is the GDTSTOO site which while legitimate looks like a vendor. Is that the only place to go through to get pre-sale tickets? Thanx.
user picture
Default Avatar

Member for

15 years 11 months
Permalink

how does the pre sale work and what is the best way to purchase tickets. remember I am Canadian eh.
user picture

Member for

15 years 11 months
Permalink

I think this will work for you....http://gdtstoo.com...from that page you can get all the venues and what GDTSTOO will be charging for tickets.......Hope this is not going to be the only option........Even tho this is what we did in tn\the old days...
user picture

Member for

16 years 6 months
Permalink

Just go to the GDTSTOO site and follow along with the instructions, they even have a u-tube video of the procedure. Lengthy process but like Marye said it's all good, tommorrow is the first day you can mail in, all the letters can not have a post mark before the 13. In the Great White North up here it takes 7 to 10 days by regular mail to reach Cali. So ya gotta send it by Priority post to get it there in time.
user picture
Default Avatar

Member for

17 years
Permalink

I created an account for the pre-sale, but saw nothing to get an access code - which some info says I need. It's hard to read parts of the instructions cause it's purple print on black background. How do I get an access code and how does the pre-sale work? Please tell me I don't have to go back to mail order and cashiers checks ; ) Help!!!
user picture
Default Avatar

Member for

15 years 11 months
Permalink

I'm also having concerns with the access code....I never got one, so I'm a little nervous....please HELP! Thanks ~kristel
user picture

Member for

17 years 3 months
Permalink

This is really frustrating! After waiting on the puter for hours, while the musictoday.com website was down, finally got on only to find all presale tix for the showz i needed were UNAVAILABLE. So, back to mail order, and their site is down too, as well as busy circuits on phone for them. I miss the days of yore! :)
user picture
Default Avatar

Member for

17 years 6 months
Permalink

I ordered tickets for D.C. and did not need an access code.
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Hi, I'm trying to purchase tickets to the May 7th show in Denver. I'm disabled, and I need handicap accessible seating. However, when ordering online, I'm unable to specify my seats. Do you know if there is any mechanism in place to order handicap accessible seating as a part of the pre-sale? Is there a phone number I can call?
user picture
Default Avatar

Member for

17 years 6 months
Permalink

Does anyone know if the D.C. show will be an end stage or a center stage? When you look at the Verizon Center seating chart (from ticketsnow) it shows the center one first, but there is also a link for the end stage. Just curious. I'm going to show up either way!!
user picture

Member for

17 years 7 months
Permalink

I dunno, but I'm trying to find out.
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Dudes, the online pre-sale was a fucking disaster. I played by the rules, took precious time off of work and by the time I was able to log into your system, all seats were sold out. WTF? I want a back stage for me and my lady for free and access to the piles of coke in the VIP room. Isn't there a more adult way to get a decent seat? JFC.
user picture

Member for

17 years 6 months
Permalink

My two posts this morning got queued for moderation by the site administration? I assume a snafu...or my name has gotten onto a subversives list.
user picture

Member for

17 years 6 months
Permalink

only that the spam filter gets excited from time to time for no discernible reason. Many folks have had this experience; it does stop eventually. Meanwhile I'll try to get any snagged posts turned loose asap.
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Hi All!! Been about all things Dead for a long while now...but new to the forum. Just wondering if anyone on here had any thoughts on the Relix magazine? I used to love the magazine back in the day when it had all the art work, fun articles, games and stuff. I gave up my subscription a couple years ago because it seemed I wasn't reading much of the material in it. Just wondering if they made any improvements or added any depth to it the last couple years. Thanks....Have a Grateful night!!
user picture

Member for

17 years 6 months
Permalink

Still getting snagged this morning. I'll keep plugging away...
user picture

Member for

16 years 6 months
Permalink

"Chat Room is open in another window" this means I did a bad joo joo and I was moderated, right. I restarted the cable connex, cleaned up the cookies, and whatever else i thought it could be on my end.......i miss my friends... Thanks for any suggestions.. Vairocana
user picture

Member for

16 years 6 months
Permalink

in case you need a bit more info... I cannot acess chat and the message that appears is....SEE ABOVE
user picture

Member for

17 years 6 months
Permalink

If you're still having this problem send me a PM and we'll figure it out. I suspect some maintenance was happening and the chat room was down for a bit; seems to be working okay now. Speak up if the problem persists. Thanks!!
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Hi, I just wanted to let someone in the Dead Administration know how terrible the online ticket sales service was from a Systems Administrators perspective. I have been working on computers for more than 15 years and with today's technology there is simply no reason an online order should take 45 minutes other than completely incompetent administrators or technical staff. Anyways I am certain that other heads that went the online route had similar gripes - but as someone that knows the tech - that was the worst experience online I have ever had. It needs to be fixed. Sincerely tmcguinness
user picture
Default Avatar

Member for

15 years 11 months
Permalink

Whats shakin guys,Just curious, what ever happened to the grateful dead almanac?I havent received one of those since 2002, I used to love the artwork in the centerfold (with lyrics) Phatmoye