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    "When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

    We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

    The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

    The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

    The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

    Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

    (Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

    ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
    Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

    *Helpful hints for using your USB:

    Running the 30 Trips Player / Reader program:
    On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
    On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

    Viewing the digital book:
    You can either view it within the program that comes on the drive, or by opening the PDF directly.

    To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

    Importing music into iTunes and other library programs:
    When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
    PDF
    Text

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  • MinasMorgul
    Joined:
    1795 Box Sets Left
    I can put 1795 units in my cart but not 1796. I'm thinking this is going to be a stretch for them to sell off the rest. Presumably, all of the die-hards have ordered theirs already, so a $750 box set now has to be sold to 1795 casual fans. I'm not so sure that's going to happen before the Shipping date. What is going to piss me off is if they reduce the price in an effort to sell the remainders. I can't imagine the turmoil that would create on this forum. Nah, they wouldn't do that....would they? Probably not until after 9/18 (otherwise everyone would cancel their order, right?) I wonder how many of the sales are illegitimate, due to that computer glitch last week. Let's see, even at 4705 units sold, that means they've earned $3,293,500 (th-that's 3 million son). Just ship this shit already, I need a fix. I'm pissed there are no Help on the Way / Slipknot! / Franklin's Towers in any of the 70s setlists. What a jip. And not one show from the month of January, August, or December! Way too many other months represented in this set, but we January, August, and December lovers have to go f@#k ourselves. And if you count Dave's Picks, the January / August drought continues - so we can go double-f@#k ourselves. If you go back as far as Road Trips, there are still no January releases, so we January lovers are given the proverbial triple-go-f@#k ourselves. Make that a quadruple - Dick's Picks features nothing from January either - DID THIS BAND EVEN PLAY IN JANUARY?!? Ah yes, it looks like I have to delve into the Download Series all the way back to almost the 1960s to get my fix of January Dead, with Volume 2, clocking in at 1/18/70 and one of the shows where it all started - Live Dead The Eleven and Lovelight from 1/26/69.
  • JimInMD
    Joined:
    re: mabarilla 9/11/73 William and Mary
    yea.. but of all the fall '73 horn shows, 9/11 is by far the best. And there isn't really that much annoyance from the horns (comparatively), especially on Let it Grow. This could be the only show where it worked. The Playin', DS and MDew make this rise to the top like cream. Its a great show, Phil is heavy in the mix. Supposedly Hornsby's first show, so in a sense, changed GD history. My copy cuts out during Morning Dew though, and has an audience patch. I wonder what the copy sounds like that's 5 floors down under the vault? 6/10 and 6/30 are killer also. Can't make a bad pick between the bunch. ..also, for what its worth, I that Duke Ellington box looks really good. If I had more scratch, I'd pick it up.
  • mbarilla
    Joined:
    Most questionable Date on the List is.. 9.11.73
    Just for the fact I have heard on record, the Vault Master state the Horns shows would not be released. Daves 15 my prediction is a selection from 1973 or 1976 A show that will include a few of the following, Stella Blue Eyes Bird Song Playing in the Band I will take 6.10.73 or 6.30.73
  • mbarilla
    Joined:
    LoveJerry , I will gladly buy those Unwanted 80-90's shows
    if you are selling them at $10 bucks a pop. $15 if its your lucky day. Just kidding good luck with those listings. *Zuckfun thanks for posting the list. A few definetly stick out. 3.9.81 must have been nixed at some point in favor of another show, Could have been a switcheroo for 4.6.82 or RT MSG90 was chosen as the MSG material. 1.2.70 - classic Dark Star and following sequence 6.10.73 - 3 set epic, which a small portion will be featured on Sirius today at 7pm
  • Dennis
    Joined:
    Seriously - Duke Ellington....
    Just checked, used copies of the Duke are now going for 400 bucks and new copies are 600. I looked because it sounded like a great set to have. As long as we're talking money, have you seen the prices some want for Pure Jerry disc!
  • rusty string
    Joined:
    Around the sun...
    Felt really bad about this at first. Limited to 6500? Couldn't they have given the 80s guys some relief by not making them have to buy ten 70s shows again? For a total of $700?People tearing their box sets apart before even getting them?But now I have ordered it. And it's all good. This is just too exciting. Can't wait for September. With all those single shows being offered here, everyone might get what he wants. And: A few days ago I realized that the cinema in my Southern German hometown will screen the last Fare Thee Well show on July 6! It won't be live, but anyway. The cinema might sell out quickly because it's rather small, probably a capacity of 50 or so. Never thought I might have the chance to attend such a kind of MUATM here in Germany. They call it "The Grateful Dead In Concert"...
  • FH2
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    corrected list in box
    corrected list in box (typo, meant 87 not 77) shows on the list in the box 9/28/75 10/3/76 5/16/81 10/21/83 9/18/87 10/26/89 10/27/90
  • LoveJerry
    Joined:
    PT Barnum (and like-minded others) - I am frustrated too,
    but, I understand why it has to be this way. Maybe this will help put it in perspective...... You wrote: "Everything you said I agree with, release the music to the masses and let us purchase what we want when we want it, period. Limited editions is just a marketing tool to get an item sold as quickly as possible." This is the way that they need to do it to 1) make a profit, which they're entitled to, and 2) invest some of that profit into future projects, which provides availability of more shows for Grateful Dead fans in the future (some of which you may approve of). You also mentioned, "I had to laugh when I heard Dave's pitch to Rhino about this set, he stated they all perked up when he mentioned this, do you think it was because of all these great shows being released? or was it the prospect of huge rewards? Something to think about." Well I thought about it, and I decided that while it would be nice to pay one flat rate per show for (say 30 dollars) for whichever shows I wanted, it would benefit me, because I wouldn't be stuck with all of the substandard 80s and 90s shows that are included; but I also know that they are a business, and they're not going to take a loss for any customers - no business does this. And that is what would happen if they adhered to your business plan - assuming a sellout of these box sets before September 18th (which is almost a foregone conclusion), they will have sold 195,000 individual shows (6500 x 30) in 3 months by doing it their way. Your alternative idea, is for them to sell 195,000 individual units in 3 months, which is not going to happen, based on past experience. When you look at the numbers sold by other series, such as Road Trips or Spring 90 (The Other One), they're going to end up with a warehouse full of overstock for a long time. Time is of the essence in business; they may as well burn the money. So, I get your frustration, and believe me, I don't want all 30 shows for $700, I only want 13 for less than half that - but if the alternative is nothing at all - well then I'll just pony up and sell off my overstock on eBay (probably to you), and hopefully pay for my 13 shows with the proceeds - thank you!
  • Cousins Of The…
    Joined:
    Seriously
    Making all single 30 shows available would be a major production planning headache: how many 90s shows to produce? How many 70s shows? A limited number edition makes perfect sense. Each disc will cost you ~$9 ea, how can anyone call this a cash grab? To give a perspective, the Complete Duke Ellington RCA box set sold for well over $300 when it came out, and contained only 24 discs(and of course, none of the $ went to either Duke or his sidemen since they were all long dead.) Also, if they decided to make single shows available for download, it still would not diminish the value of the box as a collectible(the original Beatles cover has not been devalued because it has been reissued a few years ago.)
  • Ridin that Train
    Joined:
    exclusivity
    Well I agree with you in that if you want to hear the music it is all there if you can type in archive.org and turn on the computer speakers. I meant being able to hear these shows cleaned up and given the full sonic treatment in all their glory. Some people don't mind listening through tinny computer speakers and I do that a LOT when I want to hear a show I don't have but it makes me want to OWN it that much more. To be able to take it with me wherever i go and enjoy it any time or anywhere I want to. You are completely right though, this is the best time in history to be a deadhead for strictly having access to the music. It's truly incredible how much is available to hear. I can imagine how it must feel to have been listening to barely audible cassettes back in the day just to hear the band live versus what we have now. we are truly blessed!
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"When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

(Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

*Helpful hints for using your USB:

Running the 30 Trips Player / Reader program:
On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

Viewing the digital book:
You can either view it within the program that comes on the drive, or by opening the PDF directly.

To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

Importing music into iTunes and other library programs:
When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
PDF
Text

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17 years 4 months
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I spoke with customer service. She said they have the I.T. guys there now and are working to get it resolved. Best she could do was get my email address and let me know if it went through. :( Really helpful though :)
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9 years 11 months
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....I've gotten a similar "spinning" notification that the 30 Trips Box order is being processed, please wait....then nothing happens....but when I check my credit card online, it notes this charge is pending. I discussed this with customer service; the nice lady noted that indeed this has been happening and it was the result of the website crashing due to this activity and all of us wanting to get our hands on the box at the same time. The nice lady noted that just because my card has a pending charge, this DOES NOT mean I actually purchased it; in fact, she said unless I receive an email confirmation, consider it NOT ordered! She said a call back to GD Customer Service once it is back up and running will remove the erroneous pending charges. She DID NOT say, however, when this would be remedied online, only to keep checking back later in the day or tomorrow. So, unfortunately, anyone who gets the spinning NON confirmation, we're out of luck until an actual email confirmation is received.
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17 years 2 months
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Must say I like this release. I've purchased every official release almost as a matter of conscience given all the free music the boys gifted us with. Not always pleased, but, if only as an investment, I could get a great return selling things on ebay, etc. Here is my question if someone in authoritie can answer: is the $799 immediately scooped from account, or is it not charged until it is close to ship date? Trying to remember from the Fillmore 69 Box and E72 Box, but can't. Thanks! Davey Concepcion for Hall of Fame. It's time. Scott
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11 years 4 months
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Ok - who here wants to hear everything in full quality FLAC? 24/96 is on the USB chip. This box set is pretty ridiculously priced, but what if chipped in (as suggested earlier in the thread) and got the USB chip?
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16 years 6 months
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My lifetime Dead budget was surpassed a few years back (circa mid-2012), but hope you all enjoy this new monster. Sounds pretty cool. Still got plenty I haven't even listened to once, so seems like a good year to get around to changing that situation at least. 8*P
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16 years 8 months
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Cannot order! My "order is being processed" now for about half an hour. Just waiting and waiting and waiting and don't know what to do ... can someone please help me!
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15 years 4 months
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Fact. That is how it always works with the pre-sales and box sets
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9 years 5 months
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Many thanks and much appreciated. This will be easier to explain to the wife that way. Famous last words...
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13 years 2 months
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Doesn't everybody have soundboards of the 9/10/91 Branford show? (Which still isn't as good as 3/29 year earlier). Would prefer 4/1 Greensboro or 6/17 Giants or 3/21 with the great stir it up jam...Ahh, the complaining starts....
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11 years 5 months
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That old same thing...The wheel is turning and can't hold an order. Called customer service. IT problems and advising folks not to try ordering. Will take your name and number and call you back when everything is working again. Guy said there was still plenty of sets available. Yeah cuz nobody can get through!
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15 years 4 months
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10-26-89 and that incredibly darkest of Dark Stars on a very dosed last night of tour in Miami. The fact that this show and THAT Dark Star is getting the official treatment is positively giddy.
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13 years 2 months
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IT problems, don't try ordering now. "Yeah, but it could sell out-I GOTTA ORDER" And the wheel keeps turning in deadhead land, functioning more or less as efficiently as it ever has..
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15 years 9 months
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My order did process and I have the confirmation page printed out and the email to prove it! I ordered right at 10AM when I first saw it announced. Took a while, thought it wouldn't go through but it eventually did. Of course my wait was only an agonizing 7-8 minutes or so. And to answer the oft asked question - your credit card will NOT be charged until the box ships. Now, how to raise that kind of cash by mid-September. Anyone need some blood or plasma? Slightly used kidney?
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16 years
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Make sure your confirmation email has a "Order Number".
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15 years 4 months
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Based on the authorization holds, I may have ordered 7 box sets. Then again, I may have none.
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17 years 2 months
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My credit card said it is processing the order. But yeah, the wheel just kept turning and no confirmation email.
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16 years 6 months
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Just looked at my email box and saw that my order confirmation came in an hour and a half before the bulletin notice that this was going on sale. Sometimes its good to have a desk job!
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11 years 6 months
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Hmm: $700 for 30 shows = $23 per show release. With that math, it's not really an inflated price to pay, nor really a deal. Just too much at one time for most. I would assume most of us have the Dave's picks subscription which is $25 per show (and less "limited edition") or drool worthy than this package. I suppose the even rarer USB justifies it's same cost as the cd's, but yes I would have thought that would have been cheaper. Put me in the camp that has the significant others that would kill them if this was purchased. Final thoughts: Cool product and tribute to a great band/legacy. I also like the 4-cd set, that will sort of be like a So Many Roads part 2. Thanks for all of your efforts Dave! Do you really have to buy your own box!?
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9 years 11 months
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The people who designed this site ate an ounce of shrooms during the planning, design, and implementation phases. A professional commerce site that can't handle a few thousand simultaneous orders? Seriously? Outsource the ordering process if you can't do it right.
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9 years 5 months
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Ouch. Or, maybe, sorry. Which, in either case, damn.
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15 years 4 months
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I don't yet have a confirmation email, so I am guessing none went through. Customer Service said they can clean it up for me if it was ordered multiple times. Though I may actually keep one USB and one Box if that was the case.
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9 years 5 months
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...when you realize that the thing powering the online ordering process is that half-turtle, half-VW van creature. He's grown tired in his ripe old age. And yeah, for what it's worth, my wife will probably flip..no, no probably about it...flip, when she finds out, but what I have come up with in my afternoon genius session is that I will explain it this way...honey, for the next three months or so, I will not buy a single thing. Sound good?
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14 years 4 months
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I feel very lucky, after waiting for over an hour and 45 minutes (Your order is being processed, please wait) I finally received an order confirmation email. The box set will serve as an expensive consolation prize for not scoring tickets to any of the shows in Chicago. Not Fade Away!
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11 years 2 months
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Mine indeed went through with no problems,but that was about 9:30 MT.Confimation e-mail was almost instant. Hang in there folks! :)
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9 years 5 months
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...a very good consolation prize and a good way to look at it. Which gives us all another possible explanation for our better halves...that we are actually SAVING money since we're not buying concert tickets (like the ones in Santa Clara are currently going for for instance). With this sound reasoning, we can't lose. I love it when a plan comes together.
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13 years 8 months
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I've emailed Customer services as no sign of order confirmation. Frankly they need to confirm the precise status of orders - the idea that they may have multiple orders (or not) with multiple charges (or not) lurking around waiting to go on your credit card is not very encouraging. I don't mind re-ordering if the original order did not go through and no charges were made but I am not going to risk it only to find multiple charges on my card later in the year.
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16 years 6 months
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Yeah I agree that 9/10/91 was not the best 91 pick. It has the guest appeal but other shows from the year standout more to me performance wise. The set list doesn't compare well at all but the performance on 9/14/91, for example, is superior. 6/17 and 4/1 compare well on both fronts. The up shot of course is that we can look forward to those to be released some other time perhaps. Signed - another picky dead head.
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13 years 9 months
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The clouds have parted and the Holy Grail emerges! Not even a moment's hesitation for me to pull out my credit card for this one. I've been prepared for this moment for months. The signs have been in place for a massive release all year. Many have said they squirreled away $500 bucks in anticipation of a release of this scale. Smart. But many others are shocked that there's a dreamboat product sitting in front of us for $700?! Sheesh... Color me unsympathetic. Sure, it's a lot of coin, but If you want this badly enough, you will find a way to make it happen! For instance... I have several friends that have been debating with me what the set would look like and its scale. We closed in on a Betty Box or a career-spanning Box, each with 50+ discs. We talked about sharing the cost of the box, with the person that orders it up front (and shoulders the debt and pays for shipping, that would be me) getting to keep the physical box and its documentation. Then, we pass around the discs for each to rip in whatever format we're interested in. Lastly, we'll have a lottery to determine who gets to keep the CDs from each show. We will draw for the picking order and take turns choosing shows, one at a time, until they are all divvied. Each of us gets all the music and 1/4 of the CDs for under $200. And each of us gets to read the documentation that comes with it at least once (which is all I need). For those that are bummed you can't buy individual shows, HAVE NO FEAR! It seems pretty obvious to me, given the iTunes listing this morning, that the system will be set up to sell shows, and even SONGS, individually on iTunes once the boxes are sold out. If you want the cynical justification... don't you think they'd make a lot more money by making a la carte offerings after the box is sold out? Hell yeah. As for the negativity swirling here, let's keep this in perspective. This is a very special thing the Dead world is doing for us. Less than $10 per disc. Demonizing TPTB as a money grabbing corporation out of touch with its fanbase, calling anyone who can afford this set a yuppy, and best of all, comparing GD management to the Koch brothers (REALLY, Pat fox?)... sour grapes. Another positive I get from this set is that two other suspicions for this box are still open to being tapped in the future. Namely, I see returned Betty tapes being released, and the '77 fan in me holds out hope for a second May '77 Box in the future. If there's one thing the Grateful Dead have taught me over the years, it's to be GRATEFUL. I, for one, am extraordinarily grateful that a band that has not performed in 20 years continues to feed me with wonderful memories and to keep the band relevant and vital in my life. Thank you to everyone that put hard work into making this and every release happen!
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15 years 4 months
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That might not even be the best pick from the first third of the MSG 1991 run.
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17 years 4 months
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Yeah, that's the ticket! Tell the wife you saved money by buying this box! Thanks.Certainly sounds like Dead Head logic to me. Rock on
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14 years 7 months
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Probably only stating the obvious here- But if an order didn't go through, then how is the credit card charged? So, no confirmation email, no order number, but at least I was charged for it. There, I feel so much better about this. Ha.
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9 years 5 months
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...for sure. I just have to craft a clever, witty comeback by her that we could have traveled to [enter destination here] for that amount. Not sure she will buy into the "hey, if we just play these discs and close our eyes we will be traveling" reasoning. Ah well, at least I'll be in good company.
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10 years 2 months
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Multiple charges to my debit account that they now can't even release back to my bank.
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12 years 11 months
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Hah, finally a show from an underrated year everyone thinks is the worst. I remember it well, Phil steps up to the mike before the encore and says something like... "Bobby's strings are broken, Jerry's amp is blown and my mind's blown! So we'll see you tomorrow." The next day they played One More Saturday Night, with Bobby saying they'll start with last night's encore.
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9 years 4 months
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I'll pass and leave it open for 6500 others. We all know what these guys are capable of. No need to prove it with a single monster release. Prolonged suspense is a good thing. I would have preferred the remastered shows released at 1 per every 12 days throughout the year. Or 2-3 month. $23.- $30. each with the same art work for ease of packaging. Take what you want and leave rest.Striking while the interest is high. Enjoy to those that grab it.
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11 years 2 months
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Per Customer Service, the charge is just a hold, and will disappear. IF YOU DO NOT HAVE AN EMAIL YOU DON'T HAVE AN ORDER. Sorry to shout, but want to make sure people read this.
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13 years 11 months
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I don't know what to do now.I have two pending charges on my Amex card and no confirmation from dead.net.
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9 years 5 months
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Please tell me you clicked "submit order" 4x. I am about to pull the trigger on this, but have only been holding off in light of the problems people are mentioning. And, although I have no detailed knowledge on how this works, I don't think it's an actual charge, but just an authorization, which will drop off after a period of time. I don't think we are able to use PayPal or any type of debit cards for this one...if so, then I really feel for those with multiple "authorizations."
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13 years 2 months
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So if I'm getting that "your order is being processed, please wait" for over twenty minutes now in my one browser window, does it eventually go through? Don't want try again and be charged more than once and then have to deal with calling them.
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Member for

15 years 4 months
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Per customer service, you MAY still have an order even without an email because the crash of the server prevented all from getting processed and emails. While those who have an email do have an Order, it is possible those without (at this point in time) an email MAY still have a processed order once the cybersmoke clears.
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Member for

9 years 11 months
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Not to state another obvious issue, but if the processing system is down WTF are they still allowing people to put orders in......
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Member for

16 years 11 months
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When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
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Member for

11 years 2 months
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The fact that they're giving us completely different information doesn't bode well.
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Member for

9 years 11 months
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Never, ever, ever, close the browser window or you get no boxed set. Signed, the customer service people who probably have no clue what they are talking about.
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Member for

16 years 11 months
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When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
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Member for

9 years 11 months
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kbar, there is no use putting an order in, you are going to get a preauth on your card and no order to show for it. Hopefully they have taken action to prevent ordering. Boxes can't be sold out because the system has been down since right after the email went out. Mr. Jack Straw, I have 3 windows processing, one has been going for 3 hours. The others for less, no luck with a confirmation on any, and I closed 1 window for good measure. Up to 3000 in preauths now....
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