• 7,852 replies
    admin
    Joined:

    "When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

    We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

    The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

    The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

    The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

    Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

    (Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

    ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
    Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

    *Helpful hints for using your USB:

    Running the 30 Trips Player / Reader program:
    On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
    On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

    Viewing the digital book:
    You can either view it within the program that comes on the drive, or by opening the PDF directly.

    To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

    Importing music into iTunes and other library programs:
    When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
    PDF
    Text

Comments

sort by
Recent
Reset
  • Terrapin Transit
    Default Avatar
    Joined:
    @Nanno - Politics
    Perhaps you should read your last post?
  • Nanno-1974
    Joined:
    Box
    Yes...I agree. Stop the politics, please. Why y'all keep bringing it up? As many others have posted, call Customer Service if you have any concerns and/or questions about your order (or orders, if you think you may have submitted multiple). I called them last hour about my potential 4-5 orders, and they were quickly able to inform me of the quantity of my official order on record. By the way, which show (of the 30) seems most appealing to you?
  • mbarilla
    Joined:
    good observations Gary Coleman
    you are helping them fix these pirate dreams on the fly.. I would imagine your last statement is something they will figure out after lunch tomorrow. Good thing they have Until Week 2 of the NFL season to figure this out. I guess they are just picking up their jaws and wiping the smiles of their faces after the big meeting, since they decided to do this in 2012. Customer service managers sound a lot like Sepp Blatter,, "We will restore Fifa's credibility, starting tomorrow. Can they do anything on the call center floor ? Or are they just bad customer service? In the last 2 months, I have spoke to 1 agent who was capable of performing practical functions of a helpful and attentive customer service agent. Talking to a Supervisor in Charlottesville, Virginia is like pulling teeth.
  • takimoto
    Default Avatar
    Joined:
    I just pulled trigger
    I did have to call dead net about my order and I asked the cust service guy and he said the USB was sold out a few hours ago and that there were only a few hundred of the cd's still in stock (FWIW). Funny, I was on fence about buying this. I would say that I can afford it but knew my wife would be pissed. I told her about it and she was ok with me buying it (but I'm sure there'll be payback later if she wants a big ticket luxury item. Which is only fair). In any event, I have bought a lot of dead offerings in past, DiP DAP, winter land boxes, etc ... But not all. I passed on both spring 90 boxes and only bought limited number of euro 72 ... Just thought the price was too much for me for these and was getting lot of the same in the boxes. Plus, I'm more of a 60's & 70's fan. But for some reason even with steep price, I wanted this box so pulled the trigger. I thought the box would be available for a while but seems like only a few hundred left. That all being said, I do feel this is sort of a money grab by Dead and that in the spirit of the band and as a way to give back to a very devoted fan base that has supported them all these years, they should have split box to mini boxes to make more affordable and or sold shows individually. Anyways, I am looking forward to this. I'm f there are shows I don't love I'll sell on Amazon Peace
  • TheDude77
    Default Avatar
    Joined:
    2500
    I believe that was the last count. Yep, around 2500 left. A lot of screwed up orders yesterday, so the number available has seen a major increase.
  • mhammond12
    Joined:
    The Box and Politics
    First off is please no politics here. The Grateful Dead were always refreshingly apolitical and this site is refreshingly apolitical. Keep it that way, please.This box set is amazing and I'm glad it's out there but it's not for me. I have every Dick's Picks, every Dave's Picks, Fillmore 69, Winterland 73, Winterland 77, Europe 72 Steamer Trunk, May 77, Veneta 72. You see where I'm going here? For $700 there's only a few shows that really catch my eye. For those of you getting this I'm so happy for you. It's way cool but I'm back into the "What's the next Dave's Picks?" mode. We're living in the golden age of Grateful Dead concert releases. Enjoy Enjoy Enjoy!
  • hbob1995
    Joined:
    Order(s) and availability
    I tried yesterday to order a box and got caught in the never ending spinning wheel. That eventually timed out. Placed a second order once things were back up and it went right through in a matter of seconds. Got the confirmation no. page printed and also the email from Dead.net that followed. Both charges showed "pending" on my cc throughout most of today. Just checked now on Amex website and only one charge is now "pending" so I am good. I do think though that TPTB did not like us announcing what the count was on the available boxes. You now cannot check that any longer. But at 4:00 PM EDT there was less then 890 units so I think they will be gone by Thursday, Friday for sure. I am thrilled with what this box will deliver. Anyone who does not pull the trigger will be kicking themselves and will probably then pay a much higher price on ebay. Rock on
  • Gary Coleman
    Joined:
    No Deal
    You people do realize that you are spending $700 for a flash drive of about 100gb in size, which if bought in bulk in relatively small quantities can be purchased at a rate of less than $7 a piece, and a book? I hope that the drive is not locked so you can easily back up the files to your computer. Otherwise, you'd better take good care of a tiny object, which cannot be replaced and you will need to use to plug in any time you want to listen. If you are able to download off of the stick, at least you can offload the cost by splitting it with 50 other people to make it a reasonable deal
  • Vguy72
    Joined:
    Not done yet....
    ....can I afford this? No...not really. ....will I regret it? Definitely not. ....case closed.
  • Vguy72
    Joined:
    Politics?...
    ....count another vote for "shut your yap". If I wanted that, I would just turn on the tv. This box is gonna blow many a mind. The more it sinks in, the more it makes me feel like a 9 year old on Christmas. That's a hard feeling to get back. And the title is perfect....awesome title....awesome to know plageant is in there....awesome because you could play a show every day, and end up in the next month before it was over....an official '86 release? Never thought I would actually see that. My first show was that year. Caught them on the downslide and they still dug their hooks in....would pay a lot more than 700 bucks to see them once in '72....there, I'm done rambling. For now....
user picture

Member for

17 years 7 months

"When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

(Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

*Helpful hints for using your USB:

Running the 30 Trips Player / Reader program:
On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

Viewing the digital book:
You can either view it within the program that comes on the drive, or by opening the PDF directly.

To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

Importing music into iTunes and other library programs:
When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
PDF
Text

user picture

Member for

17 years 4 months
Permalink

I spoke with customer service. She said they have the I.T. guys there now and are working to get it resolved. Best she could do was get my email address and let me know if it went through. :( Really helpful though :)
user picture

Member for

9 years 11 months
Permalink

....I've gotten a similar "spinning" notification that the 30 Trips Box order is being processed, please wait....then nothing happens....but when I check my credit card online, it notes this charge is pending. I discussed this with customer service; the nice lady noted that indeed this has been happening and it was the result of the website crashing due to this activity and all of us wanting to get our hands on the box at the same time. The nice lady noted that just because my card has a pending charge, this DOES NOT mean I actually purchased it; in fact, she said unless I receive an email confirmation, consider it NOT ordered! She said a call back to GD Customer Service once it is back up and running will remove the erroneous pending charges. She DID NOT say, however, when this would be remedied online, only to keep checking back later in the day or tomorrow. So, unfortunately, anyone who gets the spinning NON confirmation, we're out of luck until an actual email confirmation is received.
user picture

Member for

17 years 2 months
Permalink

Must say I like this release. I've purchased every official release almost as a matter of conscience given all the free music the boys gifted us with. Not always pleased, but, if only as an investment, I could get a great return selling things on ebay, etc. Here is my question if someone in authoritie can answer: is the $799 immediately scooped from account, or is it not charged until it is close to ship date? Trying to remember from the Fillmore 69 Box and E72 Box, but can't. Thanks! Davey Concepcion for Hall of Fame. It's time. Scott
user picture
Default Avatar

Member for

11 years 4 months
Permalink

Ok - who here wants to hear everything in full quality FLAC? 24/96 is on the USB chip. This box set is pretty ridiculously priced, but what if chipped in (as suggested earlier in the thread) and got the USB chip?
user picture
Default Avatar

Member for

16 years 6 months
Permalink

My lifetime Dead budget was surpassed a few years back (circa mid-2012), but hope you all enjoy this new monster. Sounds pretty cool. Still got plenty I haven't even listened to once, so seems like a good year to get around to changing that situation at least. 8*P
user picture

Member for

16 years 9 months
Permalink

Cannot order! My "order is being processed" now for about half an hour. Just waiting and waiting and waiting and don't know what to do ... can someone please help me!
user picture
Default Avatar

Member for

15 years 4 months
Permalink

Fact. That is how it always works with the pre-sales and box sets
user picture

Member for

9 years 5 months
Permalink

Many thanks and much appreciated. This will be easier to explain to the wife that way. Famous last words...
user picture
Default Avatar

Member for

13 years 2 months
Permalink

Doesn't everybody have soundboards of the 9/10/91 Branford show? (Which still isn't as good as 3/29 year earlier). Would prefer 4/1 Greensboro or 6/17 Giants or 3/21 with the great stir it up jam...Ahh, the complaining starts....
user picture

Member for

11 years 5 months
Permalink

That old same thing...The wheel is turning and can't hold an order. Called customer service. IT problems and advising folks not to try ordering. Will take your name and number and call you back when everything is working again. Guy said there was still plenty of sets available. Yeah cuz nobody can get through!
user picture
Default Avatar

Member for

15 years 4 months
Permalink

10-26-89 and that incredibly darkest of Dark Stars on a very dosed last night of tour in Miami. The fact that this show and THAT Dark Star is getting the official treatment is positively giddy.
user picture
Default Avatar

Member for

13 years 2 months
Permalink

IT problems, don't try ordering now. "Yeah, but it could sell out-I GOTTA ORDER" And the wheel keeps turning in deadhead land, functioning more or less as efficiently as it ever has..
user picture

Member for

15 years 9 months
Permalink

My order did process and I have the confirmation page printed out and the email to prove it! I ordered right at 10AM when I first saw it announced. Took a while, thought it wouldn't go through but it eventually did. Of course my wait was only an agonizing 7-8 minutes or so. And to answer the oft asked question - your credit card will NOT be charged until the box ships. Now, how to raise that kind of cash by mid-September. Anyone need some blood or plasma? Slightly used kidney?
user picture

Member for

16 years
Permalink

Make sure your confirmation email has a "Order Number".
user picture
Default Avatar

Member for

15 years 4 months
Permalink

Based on the authorization holds, I may have ordered 7 box sets. Then again, I may have none.
user picture
Default Avatar

Member for

17 years 2 months
Permalink

My credit card said it is processing the order. But yeah, the wheel just kept turning and no confirmation email.
user picture
Default Avatar

Member for

16 years 7 months
Permalink

Just looked at my email box and saw that my order confirmation came in an hour and a half before the bulletin notice that this was going on sale. Sometimes its good to have a desk job!
user picture

Member for

11 years 6 months
Permalink

Hmm: $700 for 30 shows = $23 per show release. With that math, it's not really an inflated price to pay, nor really a deal. Just too much at one time for most. I would assume most of us have the Dave's picks subscription which is $25 per show (and less "limited edition") or drool worthy than this package. I suppose the even rarer USB justifies it's same cost as the cd's, but yes I would have thought that would have been cheaper. Put me in the camp that has the significant others that would kill them if this was purchased. Final thoughts: Cool product and tribute to a great band/legacy. I also like the 4-cd set, that will sort of be like a So Many Roads part 2. Thanks for all of your efforts Dave! Do you really have to buy your own box!?
user picture
Default Avatar

Member for

9 years 11 months
Permalink

The people who designed this site ate an ounce of shrooms during the planning, design, and implementation phases. A professional commerce site that can't handle a few thousand simultaneous orders? Seriously? Outsource the ordering process if you can't do it right.
user picture

Member for

9 years 5 months
Permalink

Ouch. Or, maybe, sorry. Which, in either case, damn.
user picture
Default Avatar

Member for

15 years 4 months
Permalink

I don't yet have a confirmation email, so I am guessing none went through. Customer Service said they can clean it up for me if it was ordered multiple times. Though I may actually keep one USB and one Box if that was the case.
user picture

Member for

9 years 5 months
Permalink

...when you realize that the thing powering the online ordering process is that half-turtle, half-VW van creature. He's grown tired in his ripe old age. And yeah, for what it's worth, my wife will probably flip..no, no probably about it...flip, when she finds out, but what I have come up with in my afternoon genius session is that I will explain it this way...honey, for the next three months or so, I will not buy a single thing. Sound good?
user picture

Member for

14 years 4 months
Permalink

I feel very lucky, after waiting for over an hour and 45 minutes (Your order is being processed, please wait) I finally received an order confirmation email. The box set will serve as an expensive consolation prize for not scoring tickets to any of the shows in Chicago. Not Fade Away!
user picture

Member for

11 years 3 months
Permalink

Mine indeed went through with no problems,but that was about 9:30 MT.Confimation e-mail was almost instant. Hang in there folks! :)
user picture

Member for

9 years 5 months
Permalink

...a very good consolation prize and a good way to look at it. Which gives us all another possible explanation for our better halves...that we are actually SAVING money since we're not buying concert tickets (like the ones in Santa Clara are currently going for for instance). With this sound reasoning, we can't lose. I love it when a plan comes together.
user picture
Default Avatar

Member for

13 years 8 months
Permalink

I've emailed Customer services as no sign of order confirmation. Frankly they need to confirm the precise status of orders - the idea that they may have multiple orders (or not) with multiple charges (or not) lurking around waiting to go on your credit card is not very encouraging. I don't mind re-ordering if the original order did not go through and no charges were made but I am not going to risk it only to find multiple charges on my card later in the year.
user picture
Default Avatar

Member for

16 years 7 months
Permalink

Yeah I agree that 9/10/91 was not the best 91 pick. It has the guest appeal but other shows from the year standout more to me performance wise. The set list doesn't compare well at all but the performance on 9/14/91, for example, is superior. 6/17 and 4/1 compare well on both fronts. The up shot of course is that we can look forward to those to be released some other time perhaps. Signed - another picky dead head.
user picture
Default Avatar

Member for

13 years 9 months
Permalink

The clouds have parted and the Holy Grail emerges! Not even a moment's hesitation for me to pull out my credit card for this one. I've been prepared for this moment for months. The signs have been in place for a massive release all year. Many have said they squirreled away $500 bucks in anticipation of a release of this scale. Smart. But many others are shocked that there's a dreamboat product sitting in front of us for $700?! Sheesh... Color me unsympathetic. Sure, it's a lot of coin, but If you want this badly enough, you will find a way to make it happen! For instance... I have several friends that have been debating with me what the set would look like and its scale. We closed in on a Betty Box or a career-spanning Box, each with 50+ discs. We talked about sharing the cost of the box, with the person that orders it up front (and shoulders the debt and pays for shipping, that would be me) getting to keep the physical box and its documentation. Then, we pass around the discs for each to rip in whatever format we're interested in. Lastly, we'll have a lottery to determine who gets to keep the CDs from each show. We will draw for the picking order and take turns choosing shows, one at a time, until they are all divvied. Each of us gets all the music and 1/4 of the CDs for under $200. And each of us gets to read the documentation that comes with it at least once (which is all I need). For those that are bummed you can't buy individual shows, HAVE NO FEAR! It seems pretty obvious to me, given the iTunes listing this morning, that the system will be set up to sell shows, and even SONGS, individually on iTunes once the boxes are sold out. If you want the cynical justification... don't you think they'd make a lot more money by making a la carte offerings after the box is sold out? Hell yeah. As for the negativity swirling here, let's keep this in perspective. This is a very special thing the Dead world is doing for us. Less than $10 per disc. Demonizing TPTB as a money grabbing corporation out of touch with its fanbase, calling anyone who can afford this set a yuppy, and best of all, comparing GD management to the Koch brothers (REALLY, Pat fox?)... sour grapes. Another positive I get from this set is that two other suspicions for this box are still open to being tapped in the future. Namely, I see returned Betty tapes being released, and the '77 fan in me holds out hope for a second May '77 Box in the future. If there's one thing the Grateful Dead have taught me over the years, it's to be GRATEFUL. I, for one, am extraordinarily grateful that a band that has not performed in 20 years continues to feed me with wonderful memories and to keep the band relevant and vital in my life. Thank you to everyone that put hard work into making this and every release happen!
user picture
Default Avatar

Member for

15 years 4 months
Permalink

That might not even be the best pick from the first third of the MSG 1991 run.
user picture

Member for

17 years 4 months
Permalink

Yeah, that's the ticket! Tell the wife you saved money by buying this box! Thanks.Certainly sounds like Dead Head logic to me. Rock on
user picture
Default Avatar

Member for

14 years 7 months
Permalink

Probably only stating the obvious here- But if an order didn't go through, then how is the credit card charged? So, no confirmation email, no order number, but at least I was charged for it. There, I feel so much better about this. Ha.
user picture

Member for

9 years 5 months
Permalink

...for sure. I just have to craft a clever, witty comeback by her that we could have traveled to [enter destination here] for that amount. Not sure she will buy into the "hey, if we just play these discs and close our eyes we will be traveling" reasoning. Ah well, at least I'll be in good company.
user picture

Member for

10 years 3 months
Permalink

Multiple charges to my debit account that they now can't even release back to my bank.
user picture

Member for

13 years
Permalink

Hah, finally a show from an underrated year everyone thinks is the worst. I remember it well, Phil steps up to the mike before the encore and says something like... "Bobby's strings are broken, Jerry's amp is blown and my mind's blown! So we'll see you tomorrow." The next day they played One More Saturday Night, with Bobby saying they'll start with last night's encore.
user picture
Default Avatar

Member for

9 years 5 months
Permalink

I'll pass and leave it open for 6500 others. We all know what these guys are capable of. No need to prove it with a single monster release. Prolonged suspense is a good thing. I would have preferred the remastered shows released at 1 per every 12 days throughout the year. Or 2-3 month. $23.- $30. each with the same art work for ease of packaging. Take what you want and leave rest.Striking while the interest is high. Enjoy to those that grab it.
user picture
Default Avatar

Member for

11 years 2 months
Permalink

Per Customer Service, the charge is just a hold, and will disappear. IF YOU DO NOT HAVE AN EMAIL YOU DON'T HAVE AN ORDER. Sorry to shout, but want to make sure people read this.
user picture

Member for

14 years
Permalink

I don't know what to do now.I have two pending charges on my Amex card and no confirmation from dead.net.
user picture

Member for

9 years 5 months
Permalink

Please tell me you clicked "submit order" 4x. I am about to pull the trigger on this, but have only been holding off in light of the problems people are mentioning. And, although I have no detailed knowledge on how this works, I don't think it's an actual charge, but just an authorization, which will drop off after a period of time. I don't think we are able to use PayPal or any type of debit cards for this one...if so, then I really feel for those with multiple "authorizations."
user picture
Default Avatar

Member for

13 years 2 months
Permalink

So if I'm getting that "your order is being processed, please wait" for over twenty minutes now in my one browser window, does it eventually go through? Don't want try again and be charged more than once and then have to deal with calling them.
user picture
Default Avatar

Member for

15 years 4 months
Permalink

Per customer service, you MAY still have an order even without an email because the crash of the server prevented all from getting processed and emails. While those who have an email do have an Order, it is possible those without (at this point in time) an email MAY still have a processed order once the cybersmoke clears.
user picture
Default Avatar

Member for

9 years 11 months
Permalink

Not to state another obvious issue, but if the processing system is down WTF are they still allowing people to put orders in......
user picture

Member for

17 years
Permalink

When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
user picture
Default Avatar

Member for

11 years 2 months
Permalink

The fact that they're giving us completely different information doesn't bode well.
user picture
Default Avatar

Member for

9 years 11 months
Permalink

Never, ever, ever, close the browser window or you get no boxed set. Signed, the customer service people who probably have no clue what they are talking about.
user picture

Member for

17 years
Permalink

When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
user picture
Default Avatar

Member for

9 years 11 months
Permalink

kbar, there is no use putting an order in, you are going to get a preauth on your card and no order to show for it. Hopefully they have taken action to prevent ordering. Boxes can't be sold out because the system has been down since right after the email went out. Mr. Jack Straw, I have 3 windows processing, one has been going for 3 hours. The others for less, no luck with a confirmation on any, and I closed 1 window for good measure. Up to 3000 in preauths now....
product sku
081227955892