30 Trips Around The Sun Box & Digital USB

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September 4, 2015 - 10:38am

7,852 replies

admin

Joined:
March 9, 2007

"When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

(Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

*Helpful hints for using your USB:

Running the 30 Trips Player / Reader program:
On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

Viewing the digital book:
You can either view it within the program that comes on the drive, or by opening the PDF directly.

To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

Importing music into iTunes and other library programs:
When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
PDF
Text

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November 15, 2015 - 6:12am

#1201

Born Cross Eye…

Joined:
August 25, 2008

10/21/83 The Centrum, Worcester, MA. show

10/21/83 The Centrum, Worcester, MA. show. Years ago I had this show on cassette, I thought it was good but hardly ever listened to it because it was a hi-gen audience recording and just plain hard to listen to, but when I did I liked it. Now with it's inclusion in this box collection, its still fantastic, after five listens which was probably more than I ever played that damn tape. It is the only full 1983 show I have outside of Dick's 6 (10/14/83 Hartford) Thanks to Dave Lemieux and team for the inclusion of this show.
November 15, 2015 - 4:33am

#1202

sheik yerbones

Joined:
February 5, 2008

@purpleerik69

Tombstone blues in FranceThank you friends let there be songs to fill the air
November 15, 2015 - 2:35am

#1203

Alain

Joined:
June 8, 2007

Paris,Friday night, I was

Paris, Friday night, I was not far from the room Bataclan (which took place one of the attacks). I had dinner in a local restaurant then, still in the same neighborhood, I attend a theater piece. Then return by metro and bus, got home around midnight, and it was not until the next morning (yesterday) I learned the horror. Thank you to those who have sent me a message of solidarity.
November 14, 2015 - 6:38pm

#1204

Seth Hollander

Joined:
August 27, 2009

My Apple FLAC pathway

D/L FLACs in ZIP or RAR.Reconstitute file folder with UnRraX or the Apple-built-in ZIP expander program. Drag FLACs (or SHNs) into xACT. Convert them to AIFFs (AIFFs are the Apple version of WAVs) - xACT will drop the AIFFs into the file of FLACs. Delete the FLACs. After I burn CDRs for my music shelves, I drag the AIFFs I want to add to Li'l Poddy (I'm all Apple, except for my watch...) into iTunes. In iTunes I convert them to 320k MP3s and delete the AIFFs. UnRarX and xACT are freeware, I believe. A Google search will churn up the sites to D/L these programs from. (I only D/L noncommercial releases, almost always concert recordings. I recut the AIFFs and do whatever sound processing I feel is appropriate in a defunct program called Sound Studio.) on program settings: I don't think of myself as particularly computer proficient. Exploring program settings may sound intimidating but anyone who hasn't actually tried it should try it! I really think you will find most of it easy to do! Programs are much better at pleasing you if you configure them to your wishes! It's worth trying! on auto updates: And Auto Update is the first setting everyone should change! On a Mac you get plenty of notifications about updates being available, so you can keep everything up to date if you want, but you can do it WHEN YOU want! I assume the same is true on those dirty virus boxes (Windows computers).
November 14, 2015 - 3:30pm

#1205

Charlie3

Joined:
September 21, 2015

Gary Farseer

Interesting statement about the information processing, resonates with me. Seems like much of life comes down to information processing, pattern recognition. I haven't read the first Farseer book yet, but I dig the fantasy/ sci-fi genre, mixed with whatever non-fiction happens to catch my eye. Gave up waiting on George RR Martin to ever finish the game of thrones books so I had to find different fix for my jones.
November 14, 2015 - 3:28pm

#1206

wjonjd

Joined:
January 24, 2011

@KayakGuy

There's definitely nothing wrong with sharing the files as WAV, but that does take up almost twice as much space (or if sending over the internet, takes twice as long). Personally, I share FLACs with Apple friends by converting to ALAC first. They can convert them to WAV or AIFF if they wish, with no loss in quality (lossless), or more likely they will just use them as ALACs. There are a lot of free tools available to convert your FLACs, but I find dbPowerAmp the fastest and easiest. It costs around $38 and comes in versions for both Windows and Mac.
November 14, 2015 - 1:20pm

#1207

icecrmcnkd

Joined:
October 20, 2015

Mac FLAC

I'm a Mac user but have never used ALAC. I listen to CDs. Have all releases plus around 1500 CD-R's that started with the shn vines and now shn/FLAC torrents. Currently am working on filling the holes in my collection and getting Miller upgrades. The torrent files are expanded and made into an Sd2f file which I convert into AIFF, WAV, AAC, FLAC files, burned to DVD+R data discs and stored on multiple HD's. The AAC files are 256 kb and used on a 60 GB iPod which doesn't get used a lot. I will buy a portable FLAC player in the future, either FiiO or Sony, but not until they are USB 3 and play at least 256 GB SDXC cards. I'm also hoping that my next car has an in dash FLAC player. Preferably I want a 'carputer' in my dash with a 1 TB or greater HD. There are directions online for building a carputer but I want someone to do it for me. In the meantime I have 600 CDs in my car trunk and rotate about 150 through the cockpit. I make all the different formats because I'm planning for the future. I don't use ALAC because I don't expect Apple to be part of my future music listening experience due to their failure to comprehend music storage and listening outside of their own corporate tunnel vision. But I'm totally convinced that processing music files is best done on a Mac.
November 14, 2015 - 11:40am

#1208

purpleerik69

Joined:
May 24, 2015

Paris

my thoughts are with the people in France today....
November 14, 2015 - 10:58am

#1209

JimInMD

Joined:
June 27, 2011

Re: Filesharing in an Apple Ecosystem

I share as wav files.
November 14, 2015 - 10:51am

#1210

Kayak Guy

Joined:
June 4, 2015

FLAC for Itunes people.

I'm a little slow on this but trying to avoid the news coverage and this topic will work for me. I'll set up a hypothetical and maybe I can get the info so I can understand it. I'll admit I am anti Apple and their proprietary ecosystem, otherwise known as spyware, and will not be downloading anything from them. Just the format names show you the obvious difference in the 2 formats one being Free Lossless Audio Compression vs, Apple Lossless Audio Compression Let's say I have a bunch of Miller SBDs in FLAC, how would I share these with people who are stuck in the apple ecosystem, so they can enjoy these crispy lossless SBDs, with minimum difficulty on their part on their Itunes players? Would they have to be in WAV format and then the Itunes user imports them into Itunes? Would they have to be on a CD so they can be ripped into the system? After the importing is there a ALAC version of the WAV somewhere on the system that can be saved? Once you import the wav into Itunes can you save it to ALAC, if you have set your preferences properly and haven't had a recent update that changes your setting to lossy MP4? Why don't people that use ALAC files share them with other ALAC users?

John Perry Barlow

John Perry Barlow

Forums

Dead Store Products

"When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

(Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

*Helpful hints for using your USB:

Running the 30 Trips Player / Reader program:
On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

Viewing the digital book:
You can either view it within the program that comes on the drive, or by opening the PDF directly.

To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

Importing music into iTunes and other library programs:
When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
PDF
Text

Order Freeze

I spoke with customer service. She said they have the I.T. guys there now and are working to get it resolved. Best she could do was get my email address and let me know if it went through. :( Really helpful though :)

The Website has Crashed....

....I've gotten a similar "spinning" notification that the 30 Trips Box order is being processed, please wait....then nothing happens....but when I check my credit card online, it notes this charge is pending. I discussed this with customer service; the nice lady noted that indeed this has been happening and it was the result of the website crashing due to this activity and all of us wanting to get our hands on the box at the same time. The nice lady noted that just because my card has a pending charge, this DOES NOT mean I actually purchased it; in fact, she said unless I receive an email confirmation, consider it NOT ordered! She said a call back to GD Customer Service once it is back up and running will remove the erroneous pending charges. She DID NOT say, however, when this would be remedied online, only to keep checking back later in the day or tomorrow. So, unfortunately, anyone who gets the spinning NON confirmation, we're out of luck until an actual email confirmation is received.

Greetings Earthlings!

Must say I like this release. I've purchased every official release almost as a matter of conscience given all the free music the boys gifted us with. Not always pleased, but, if only as an investment, I could get a great return selling things on ebay, etc. Here is my question if someone in authoritie can answer: is the $799 immediately scooped from account, or is it not charged until it is close to ship date? Trying to remember from the Fillmore 69 Box and E72 Box, but can't. Thanks! Davey Concepcion for Hall of Fame. It's time. Scott

Teaming up

Ok - who here wants to hear everything in full quality FLAC? 24/96 is on the USB chip. This box set is pretty ridiculously priced, but what if chipped in (as suggested earlier in the thread) and got the USB chip?

Happy 50th

My lifetime Dead budget was surpassed a few years back (circa mid-2012), but hope you all enjoy this new monster. Sounds pretty cool. Still got plenty I haven't even listened to once, so seems like a good year to get around to changing that situation at least. 8*P

need help

Cannot order! My "order is being processed" now for about half an hour. Just waiting and waiting and waiting and don't know what to do ... can someone please help me!

Amos Moses

Fact. That is how it always works with the pre-sales and box sets

DJMac520

Many thanks and much appreciated. This will be easier to explain to the wife that way. Famous last words...

MSG '91

Doesn't everybody have soundboards of the 9/10/91 Branford show? (Which still isn't as good as 3/29 year earlier). Would prefer 4/1 Greensboro or 6/17 Giants or 3/21 with the great stir it up jam...Ahh, the complaining starts....

Did anyone actually place an order?

Did anyone's order actually go through?

That old same thing...The

That old same thing...The wheel is turning and can't hold an order. Called customer service. IT problems and advising folks not to try ordering. Will take your name and number and call you back when everything is working again. Guy said there was still plenty of sets available. Yeah cuz nobody can get through!

One thing not being discussed yet is the release of

10-26-89 and that incredibly darkest of Dark Stars on a very dosed last night of tour in Miami. The fact that this show and THAT Dark Star is getting the official treatment is positively giddy.

same old, same old

IT problems, don't try ordering now. "Yeah, but it could sell out-I GOTTA ORDER" And the wheel keeps turning in deadhead land, functioning more or less as efficiently as it ever has..

My order processed, took a while...

My order did process and I have the confirmation page printed out and the email to prove it! I ordered right at 10AM when I first saw it announced. Took a while, thought it wouldn't go through but it eventually did. Of course my wait was only an agonizing 7-8 minutes or so. And to answer the oft asked question - your credit card will NOT be charged until the box ships. Now, how to raise that kind of cash by mid-September. Anyone need some blood or plasma? Slightly used kidney?

IMPORTANT!!!

Make sure your confirmation email has a "Order Number".

Mr. Jack Straw

Based on the authorization holds, I may have ordered 7 box sets. Then again, I may have none.

My credit card said it is

My credit card said it is processing the order. But yeah, the wheel just kept turning and no confirmation email.

Quick draw

Just looked at my email box and saw that my order confirmation came in an hour and a half before the bulletin notice that this was going on sale. Sometimes its good to have a desk job!

Justification

Hmm: $700 for 30 shows = $23 per show release. With that math, it's not really an inflated price to pay, nor really a deal. Just too much at one time for most. I would assume most of us have the Dave's picks subscription which is $25 per show (and less "limited edition") or drool worthy than this package. I suppose the even rarer USB justifies it's same cost as the cd's, but yes I would have thought that would have been cheaper. Put me in the camp that has the significant others that would kill them if this was purchased. Final thoughts: Cool product and tribute to a great band/legacy. I also like the 4-cd set, that will sort of be like a So Many Roads part 2. Thanks for all of your efforts Dave! Do you really have to buy your own box!?

The people who designed this

The people who designed this site ate an ounce of shrooms during the planning, design, and implementation phases. A professional commerce site that can't handle a few thousand simultaneous orders? Seriously? Outsource the ordering process if you can't do it right.

DJMac520

Ouch. Or, maybe, sorry. Which, in either case, damn.

Amos Moses

I don't yet have a confirmation email, so I am guessing none went through. Customer Service said they can clean it up for me if it was ordered multiple times. Though I may actually keep one USB and one Box if that was the case.

It all makes sense...

...when you realize that the thing powering the online ordering process is that half-turtle, half-VW van creature. He's grown tired in his ripe old age. And yeah, for what it's worth, my wife will probably flip..no, no probably about it...flip, when she finds out, but what I have come up with in my afternoon genius session is that I will explain it this way...honey, for the next three months or so, I will not buy a single thing. Sound good?

I received a confirmation email!

I feel very lucky, after waiting for over an hour and 45 minutes (Your order is being processed, please wait) I finally received an order confirmation email. The box set will serve as an expensive consolation prize for not scoring tickets to any of the shows in Chicago. Not Fade Away!

Confirmation

Mine indeed went through with no problems,but that was about 9:30 MT.Confimation e-mail was almost instant. Hang in there folks! :)

DeadHead Director...

...a very good consolation prize and a good way to look at it. Which gives us all another possible explanation for our better halves...that we are actually SAVING money since we're not buying concert tickets (like the ones in Santa Clara are currently going for for instance). With this sound reasoning, we can't lose. I love it when a plan comes together.

Processing problems

I've emailed Customer services as no sign of order confirmation. Frankly they need to confirm the precise status of orders - the idea that they may have multiple orders (or not) with multiple charges (or not) lurking around waiting to go on your credit card is not very encouraging. I don't mind re-ordering if the original order did not go through and no charges were made but I am not going to risk it only to find multiple charges on my card later in the year.

1991

Yeah I agree that 9/10/91 was not the best 91 pick. It has the guest appeal but other shows from the year standout more to me performance wise. The set list doesn't compare well at all but the performance on 9/14/91, for example, is superior. 6/17 and 4/1 compare well on both fronts. The up shot of course is that we can look forward to those to be released some other time perhaps. Signed - another picky dead head.

Be creative and resourceful, people!

The clouds have parted and the Holy Grail emerges! Not even a moment's hesitation for me to pull out my credit card for this one. I've been prepared for this moment for months. The signs have been in place for a massive release all year. Many have said they squirreled away $500 bucks in anticipation of a release of this scale. Smart. But many others are shocked that there's a dreamboat product sitting in front of us for $700?! Sheesh... Color me unsympathetic. Sure, it's a lot of coin, but If you want this badly enough, you will find a way to make it happen! For instance... I have several friends that have been debating with me what the set would look like and its scale. We closed in on a Betty Box or a career-spanning Box, each with 50+ discs. We talked about sharing the cost of the box, with the person that orders it up front (and shoulders the debt and pays for shipping, that would be me) getting to keep the physical box and its documentation. Then, we pass around the discs for each to rip in whatever format we're interested in. Lastly, we'll have a lottery to determine who gets to keep the CDs from each show. We will draw for the picking order and take turns choosing shows, one at a time, until they are all divvied. Each of us gets all the music and 1/4 of the CDs for under $200. And each of us gets to read the documentation that comes with it at least once (which is all I need). For those that are bummed you can't buy individual shows, HAVE NO FEAR! It seems pretty obvious to me, given the iTunes listing this morning, that the system will be set up to sell shows, and even SONGS, individually on iTunes once the boxes are sold out. If you want the cynical justification... don't you think they'd make a lot more money by making a la carte offerings after the box is sold out? Hell yeah. As for the negativity swirling here, let's keep this in perspective. This is a very special thing the Dead world is doing for us. Less than $10 per disc. Demonizing TPTB as a money grabbing corporation out of touch with its fanbase, calling anyone who can afford this set a yuppy, and best of all, comparing GD management to the Koch brothers (REALLY, Pat fox?)... sour grapes. Another positive I get from this set is that two other suspicions for this box are still open to being tapped in the future. Namely, I see returned Betty tapes being released, and the '77 fan in me holds out hope for a second May '77 Box in the future. If there's one thing the Grateful Dead have taught me over the years, it's to be GRATEFUL. I, for one, am extraordinarily grateful that a band that has not performed in 20 years continues to feed me with wonderful memories and to keep the band relevant and vital in my life. Thank you to everyone that put hard work into making this and every release happen!

9-10-91

That might not even be the best pick from the first third of the MSG 1991 run.

@ Amos Moses

Yeah, that's the ticket! Tell the wife you saved money by buying this box! Thanks.Certainly sounds like Dead Head logic to me. Rock on

Uh-Oh

Probably only stating the obvious here- But if an order didn't go through, then how is the credit card charged? So, no confirmation email, no order number, but at least I was charged for it. There, I feel so much better about this. Ha.

hbob1995...

...for sure. I just have to craft a clever, witty comeback by her that we could have traveled to [enter destination here] for that amount. Not sure she will buy into the "hey, if we just play these discs and close our eyes we will be traveling" reasoning. Ah well, at least I'll be in good company.

Colossal Screw Ups

Multiple charges to my debit account that they now can't even release back to my bank.

5-3-86

Hah, finally a show from an underrated year everyone thinks is the worst. I remember it well, Phil steps up to the mike before the encore and says something like... "Bobby's strings are broken, Jerry's amp is blown and my mind's blown! So we'll see you tomorrow." The next day they played One More Saturday Night, with Bobby saying they'll start with last night's encore.

Less Demand

I'll pass and leave it open for 6500 others. We all know what these guys are capable of. No need to prove it with a single monster release. Prolonged suspense is a good thing. I would have preferred the remastered shows released at 1 per every 12 days throughout the year. Or 2-3 month. $23.- $30. each with the same art work for ease of packaging. Take what you want and leave rest.Striking while the interest is high. Enjoy to those that grab it.

Zuck,

Per Customer Service, the charge is just a hold, and will disappear. IF YOU DO NOT HAVE AN EMAIL YOU DON'T HAVE AN ORDER. Sorry to shout, but want to make sure people read this.

2 Charges - No Confirmation

I don't know what to do now.I have two pending charges on my Amex card and no confirmation from dead.net.

KeithFan2112

Please tell me you clicked "submit order" 4x. I am about to pull the trigger on this, but have only been holding off in light of the problems people are mentioning. And, although I have no detailed knowledge on how this works, I don't think it's an actual charge, but just an authorization, which will drop off after a period of time. I don't think we are able to use PayPal or any type of debit cards for this one...if so, then I really feel for those with multiple "authorizations."

'being processed" But is it, really, GDM?

So if I'm getting that "your order is being processed, please wait" for over twenty minutes now in my one browser window, does it eventually go through? Don't want try again and be charged more than once and then have to deal with calling them.

Mr. Jack Straw

Per customer service, you MAY still have an order even without an email because the crash of the server prevented all from getting processed and emails. While those who have an email do have an Order, it is possible those without (at this point in time) an email MAY still have a processed order once the cybersmoke clears.

Not to state another obvious

Not to state another obvious issue, but if the processing system is down WTF are they still allowing people to put orders in......

My Cart is Empty

When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!

DJMac

The fact that they're giving us completely different information doesn't bode well.

maybe another obvious

Customer Service said not to close your browser window.

No it does not Mr. Jack

No it does not Mr. Jack Straw. No it does not.

Never, ever, ever, close the

Never, ever, ever, close the browser window or you get no boxed set. Signed, the customer service people who probably have no clue what they are talking about.

My Cart is Empty

How long have people waited?

I've been processing for over an hour.

KBAR

kbar, there is no use putting an order in, you are going to get a preauth on your card and no order to show for it. Hopefully they have taken action to prevent ordering. Boxes can't be sold out because the system has been down since right after the email went out. Mr. Jack Straw, I have 3 windows processing, one has been going for 3 hours. The others for less, no luck with a confirmation on any, and I closed 1 window for good measure. Up to 3000 in preauths now....

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