Grateful Dead

I want to add that the last time that I made a payment for product was on 10-24-1009 and last weekend I was charged the same amount but for a purchase that I did not make. Still trying to remain reasonably positive about this, I think that what might have happened is that there was a glitch that caused me to be charged again for something that I, of course, already paid for. I just don't want to pay full price twice for one thing as I don't want to pay twice as much for anything as per personal choice and preference.

YOU PEOPLE ARE NOT LISTENING MAN!! GET RID OF THE FUCKING INDIAN CUSTOMER SERVICE ALREADY! HOW MANY TIMES DO WE HAVE TO TELL YOU!! STOP SMOKING WEED AND GET THIS OPERATION BACK TO WHAT IS WAS NOT THIS JOKE OF A STORE NOW!! I MEAN REALLY THIS SHIT WITH HAVING TO CALL ON THE PNONE IS PUTTING YOU IN THE TOILET!! DONT YOU CARE!!

Thanks. As I mentioned in a recently previous post I've sent the information several times (along with having called the customer service number) but the situation has yet to be resolved. If you want, you can let them know to look for messages from Steven J. Lualdi (a.k.a. Stew).

Does anyone in Customer Service read this forum? I ordered RT on 11/1 and still have not received it. I have called customer service several times and was told it would be sent out...still no discs. What is going on? I have ordered close to two dozen times over the years and never had this happen. Now I am in jeoprady of losing the bonus disc, which is the reason I ordered in the first place. What a disappointment. If this is ever resolved (discs or refund) I will never buy directly from Dead.net again. It's easier to pay double on Amazon or e-bay for an item than deal with this nightmare.

The information has already been sent many times. I'm not going to post my personal details here. I am a trusting guy but that would be quite a stretch. The details have been passed along to my card company since dead.net refuses to respond to me. Peace, Stew

You don`t need to post your imformation , click on Marye`s name when her profile comes up click on "send private mesage" then fill in the header just type imfo or something you have to put something in the header or it will not send. after the header part you then type all your imformation in the feild below , you full name , address , order number and whatever else you may feel is relevent to you probleme . then say thank you marye and click :send private mesage" . And there you go . Marye is a very kind person and she will help you as much as she posibley can . I hope this helps you .

for future orders try these folks , they are some old freinds od mine and very nice and freindly to deal with . http://www.woodstocktradeco.com/

Actually it was 10-24-2009 as I'm not THAT old. Anyway, thank you to lamagonzo and stuman for the information. Hopefully this will all get worked out soon. Happy Winter Holidaze, everybody!..

It's been weeks later and still no response from dead.net. The lesson here is to not make on-line purchases from this web site and that's a shame. I'll also have to get rid of that card so I don't continue to be charged for nothing in the future. The customer service here is proving to be pitifully disgraceful. -Stew

YEP--I'ss been waitn since 10/09 fer stuff-I'm not enthused bout goin to India--but don't shi_ a cow--if it ain't happenin fer you ---then DON'T DO IT AGAIN!--I'm not-- In the past--(bout 5-7 yrs ago)--took some time-fer me-Maui- it is a little too long --but I hope it'll clear up--if not--yer doomed...Let's all hope fer clear skies................. Keep Smilin....

Reproduced below is the text of an email that was received by a friend of mine yesterday from a friend of his who was obviously trying to vent his frustration regarding the Dead Store with someone who cared. I guess it speaks for itself. I would point out that the use of the collective noun "pack" is probably incorrect in this case and that the correct terminology would be a "herd", "trip" or "litter". Being Dead related, "trip" seems the better word. While my own recent experience with the Dead Store has been relatively pain free, it appears from the surfeit of complaints that accompany every new release that things are still far from being exactly perfect. Moral of the story: I don't think that either of these guys will be coming back to the store any time soon. Email received by my friend: "i've just tried to place an order on the fucking useless dead website for over $200 worth of cds ands had it rejected five times in a row. (par for the course for those morons) sent them an email to customer service and received a reply saying they have a backlog of emails (wonder why?) and can't get back to me for five days. so i fired off an ob scene message calling them a pack of worthless fuckpigs. got a message back saying the email address was invalid. i wonder how much money they lose this way." My friend's response: "Well, all's I can say is that I'm glad the GD are on the back burner for me at the moment. Sad part is, this sort of thing has now become entranched as part of the GD experience. "

Ironman88 sed: "Moral of the story: I don't think that either of these guys will be coming back to the store any time soon." The answer to that would be a "yes". Actually, it would more emphatically be a "when hells freezes over". Only problem with that, though, is it reminds of the excruciatingly awful Eagles. Ironman88 sed: "I would point out that the use of the collective noun "pack" is probably incorrect in this case and that the correct terminology would be a "herd", "trip" or "litter". Being Dead related, "trip" seems the better word." Does the phrase "pedantic twerp" ring any bells for you? :) On a more serious note, and as per many other posts hereabouts, has anyone else seen a more piss poor example of online retailing and/or customer relations? Fucking ludicrous!

for you GD gear . http://www.woodstocktradeco.com/

kennyw said: "Does the phrase "pedantic twerp" ring any bells for you?" This is high praise indeed coming from an Editor. LOL. I'll just go back to my bean counting now.

I preordered this back in october and still haven't received it, yet the charge remains on my account. please help

I finally got a response from dead.net via India and they are in complete denial about ripping me off by charging me twice for something that I ordered once. A rational conversation couldn't even be had by the person who called me because I am mono-lingual and her use of American English was horrible, which is part of this kind of scam. Sending money orders has always worked well for me but I absolutely cannot, in good conscience (even to a complete jerk), recommend buying anything through dead.net with a debit card or credit card. The card information will be retained by scam artists in India who will charge your card more than once for an order that one only makes once. Ever since dead.net deferred its business dealings to people in India buying anything from dead.net has proverbially gone to hell in a hand basket and dead.net does not care enough to make the situation right. It seems as though common decency and integrity have taken a back seat to dishonesty and theft. -Stew

They even Speak English !! Check em out they will not ripp you off either !! http://www.woodstocktradeco.com/

I just tried to buy a digital download and got a file not found error - 40 minutes on the phone to customer service to learn that the representative can't help me and to be told that I'll be sent another email by 'the management'. An emailed reply to the purchase confirmation tells me it will be 5 days before I can expect to hear anything. Then I come here and read all this. I wish I'd never come near this site.

Does anyone from the real GDP or GDM or the band themselves ever come to this web site ? All this is really making The Dead look really bad IMO. And I have to ask What Would Jerry Do ?

and why is customer "service" (yeah...uh huh) outsourced?.....hire locally and get better quality, i know i could use the work, and i'm sure the customers would appreciate speaking to someone a little closer to home......"hello, this is johnman, man....may i help you?"

... and anyone else taking advantage of this situation to spruik woodstocktradeco.com No doubt GD merchandising is a mess, and it gives me no pleasure to say so. But what you're doing, so opportunistically, is NOT a good look either. IMO. I know where to get stuff, and I'd guess everyone else here does, too.

and i need a job....and they shouldn't out source....if i had a job ...i could buy stuff...if they hired locally, things might improve.....see?

I have to say that the lady I spoke with sounded pretty miserable - her system was slow and there was nothing she could do to help. If it were my band I'd be hopping mad to find out this stuff was happening.

Well I`m posting that for the folks who don`t know. If you already have a source then you have a source , some folks (beleive it or not) are new to such things as the internet , searching the net and finding reliable sources . obviousley Dead.net is not a reliable source if it was I would not post this. plus the folks at WTC are old freinds of mine and they have always been kind to me , and I never heard a bad word about them . so it`s here if you need it , if you don`t need it just ignore it . :-) http://www.woodstocktradeco.com/

wouldn't that be great!

If Johnman had the job I would use the DN store . it would be great !!

I add my vote to the list! Feel a movement starting here! ********************************** By trying we can easily learn to endure adversity -- another man's I mean. Mark Twain

i LOVE you people....you ALWAYS brighten my day....God bless you

is that the word "hindi" means "no" in Tagalog, so it they outsource to the Philippines, i could at least indulge in an ice cold San Miguel on occasion....(that still leaves the cookies in question). mebbe a copra plantation?..garlic peanuts and lumpia for everyone!

... that worked really well into shit? Go ask Rhino.

I placed an order for a download last Sunday - 7th February. It didn't work - in fact it quite spectacularly didn't work - not least in that it redirected me to an http site for the manual download before telling me the files weren't found. (and no, I don't have a pop up blocker running, yes I did try it on more than one machine and in two browsers). They have charged my card - the charge went through on Monday 8th. I spent an age on the phone with customer support who were no help at all and told me I'd get an email within two days. Of course I didn't. I emailed in reply to the download notification email that I received and got a reply saying it would be five working days before I heard back and of course more than five working days later I've heard nothing. My money has been taken and I've got nothing in return. Why should I spend more time on hold and talking to someone who can't help me? This is a disgrace.

I want them. Won't be ordering. I have other music interests that can be satisfied through outlets I trust.

Since I ranted and complained and caused a big stink about the recent debacle with respect to RT 3.1, in fairness I have to report that this last Wednesday (Feb. 17, 2010), I finally received my order (placed as a pre-order back on October 26, 2009).

Next time is now, with RT 3.2 out, and the web site told me that I had an invalid mailing address and so could not complete my order. Yes, that was exactly the same mailing address I have used many times in the past. Sigh. Happy Trails

I just noticed in the the store that a whole lot more releases are available to downlaod in a wide range of formats (except bizzarely the the Download series). Hooray I think. Good news, especially for us Global heads constantly whining about shipping charges. I can fill in a few of those missing Dicks Picks for a reasonable charge. These I look up the faq and find the following Q:Can international customers buy digital downloads from Dead.net? A: At this time digital downloads are only available to customers using a credit or debit card issued by a U.S bank with a U.S. billing address, or those making the purchase and downloading the file while in the U.S. We apologize for any inconvenience this may cause you. Aaaargh So we are stuck again with the inflated shipping charges. This did not used to the the case, I used to buy quite a lot of download releases no problem. . Could I please please pretty please in a tolerant and constructive way ask for an explanation why this is the case and ask that something be done about it soon. Please,

Hi powers that be, this is just an fyi about this years dead calendar, I just turned over to March and was looking for the date daylight savings time started, I did a doubletake when it showed it to be the 7th, this Sunday, so I looked on another calendar, it said the 14th, next Sunday, so, checked the web, yep, it's next Sunday, the 14th. Just fyi.

are a bit ahead of the rest of the country......