• 502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • Happy Will
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    Joined:
    UPS Freight Charge To UK For Dave's Picks 31 continued

    Ha Ha, by chance I had a UPS delivery today and the driver asked if I knew I had a delivery next week and whether I wanted to pay £73.92 now - thats like $91.50 - for postage for Dave's Picks Vol.31 (1 copy) - I do hope Rhino sort it out.

    and does anyone else get crap with reCAPTCHA?

  • Happy Will
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    Joined:
    UPS Freight Charge to UK for Dave's Picks 31

    Just clicked the tracking link in my e-mail to check progress and I got the same message about having to pay £73.92 for shipping charges, and DP31 would be due today, but and not suprisigly the package is somewhere still in the USofA.

    Feels like a UPS/Warner/Rhino glitch which hopefully it will be sorted out soon if someone picks up on this thread..

  • AdrianK-NchUK
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    Joined:
    Dave's Picks UPS Freight Charge

    My subscription discs Dave's Picks Vol 31 are due to be delivered today by UPS. According to the tracking info there is a freight charge of 73.92 GBP to pay. Must be a mistake?

  • davie mcm
    Joined:
    Shopping issues store

    Anyone else have problems trying to but from the store? Won’t accept my debit cards.

  • Epiphytepicket
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    Joined:
    Help, Where is my limited edition Europe '72 box set ?
    Dear Marye,First time user here. I need some help to find out when my ordered box set will be shipped. I received an email from Dead Store 9 days ago questioning my shipping address. I replied giving my current residential address. Nothing happened so I telephoned customer service yesterday to find out what the status is. The shipping address was corrected by Customer Service and assured everything will be OK. 28 hours have now passed since my phone call to Customer service and no shipping email has been sent. OK I know that Dead Store has problems but my anxiety about my order being finalized has not been alleviated. If you can help, lmk how to provide you with my order details.
  • Ethan Hargrave…
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    Joined:
    My Order.
    I was originally down for a limited edition 72 box set. I lost my card so I had to cancel it. Needless to say my order didn't go through. I tried repeatedly to get through but to no avail. I gave up and decided to buy the music only edition with my replacement card. I tried to contact dead.net again to ask why my card has yet to be charged. I used the international number they sent me and got Sinatra.com. I am beginning to think that this box set is never going to arrive.
  • marye
    Joined:
    Change of hours in customer service dept:
    Our regular business hours are 10 am to 10 pm ET Mon-Fri and 10 am to 6 pm ET on Saturdays. We are closed on Sundays and U.S. holidays.
  • marye
    Joined:
    in that case
    yes, please do send me a PM with the details, including the email address involved, so we can deal with this. Thanks much!
  • Gretsch
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    Joined:
    Thanks!
    Thanks Marye! Is there any info you need from me? My store account uses a different email address than my forum email. I was never able to finish the forum registration process through my real verizon address; but when I place my orders I have to log in through here, the forum, and then it brings up all my real billing info including my real email address at the store.) It never made sense, but it's been like this for a few years! I've tried registering proper for a few years and finally broke down and registered using a hotmail account so I could get the e-mails to the link to finish registration! Really, if that part can be fixed, I'm scared to mess with any of it until I get my Europe box) lol But yeah, if you could find out if my order posted that would be cool! Gary
  • marye
    Joined:
    I'll see
    what I can do to get things straightened out here. Thanks!
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17 years 7 months
Forums

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

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10 years 5 months
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How can I edit my shipping address. I made a small mistake in that I should have written “20th Floor” but wrote “29th Floor.”

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15 years 11 months
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I have been ordering Dave's Picks for myself and my son from you for years. With everything going on with Covid, work, holidays, etc. I only recently realized I never got notification of the 2022 issue, so never bought the two sets. I realize that ship has sailed, but please make sure I get next year's release notice. Thanks

Robert Quinlan

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17 years 5 months
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I received the email about my Dave's Picks subscription and the release of Vol. 41 on 1/28/22 but I have not received yet. Have they shipped yet?

How do I check the address that they are being sent to? I moved in November.

thanks,

Brian

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17 years 7 months
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Send me a PM with the details and I will ask the Doc to investigate. Sorry for the trouble!
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Member for

17 years 5 months
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I'm having a delay problem with my store order. I ordered it a month ago and it's status shows as still processing. I sent a customer service message but it's been 5 days and I haven't heard anything beyond the auto generated email confirming they received it. Is there any way I can find out what is going on with my order?

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Member for

17 years 6 months
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please send me a PM with the details and I'll see what the Doc can do to fix things.
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Member for

17 years 6 months
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somewhere, probably up in the upper right hand corner, is a pulldown menu next to your avatar, and Message is an option. Also on your profile page, Write Message is an option.
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10 years 3 months
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Can you help Tom Tom with his order for DaP 43? He is posting on the 43 thread and it doesn't sound like he knows how to navigate or PM. His order # 137400000458713 ordered 7-13-22. He lives on the res. and it could be just a slow delivery as others have just gotten theirs in the last day or so. But even Gerd in Germany has his now. Thank you.
Cheers

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2 years 4 months
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Hi, hoping to get help with my order status. I’ve emailed customer service several days ago, but have yet to receive an answer as to why my order is in limbo. I preordered the 24LP box set of ‘72 Lyceum: The Complete Recordings on April 7, 2022. Dead.net shows Order Complete on 7/28, when I click view order and track shipping it shows that a shipping label was created, but it never physically entered UPS’s system.

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17 years 6 months
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Hey now! We’re updating a few things at the Dead.net store with an eye towards bringing you a better shopping experience. Thank you for your patience during this process and, if you have any questions, please contact our customer service team.
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2 years 2 months
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I placed an order on 9/27, order #137400000476270, and my card was charged but my merchandise has not arrived. When I enter my order number on the site it says it does not exist. I have sent multiple emails regarding this situation and they have gone unanswered! Every number I call is wrong. This is terrible customer service and I am very disappointed!! Also, the stuff I ordered is for a Halloween party and I'm worried I won't get it in time! PLEASE HELP!
Peace.

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2 years 4 months
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I am having issues with one order and one return, I have contacted customer service and have yet to receive a reply.

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Member for

17 years 6 months
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Please send me a PM with the details and I'll see what the Doc can do.

I am logged into my dead dot net account, I add Dave's Picks 2023 to a cart, as soon as I select checkout, I am asked to log into my account again and the application doesn't recognize me. Tried two different browsers on my Mac and two on Windows, same issue. Javascript is enabled. Can dead dot net support help me? I've sent emails and left voicemails at the support line. HELP!

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5 years 5 months
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Hi marye.

I need help with 3 pre-orders that I ordered. All items are showing in stock, or sold out now and according to comments folks overseas are receiving their items. I have attempted to contact customer service and no one will get back to me. Can you help me

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17 years 7 months
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please send me a PM with the details so we can track this down. Sorry for the trouble!
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5 years 5 months

In reply to by cancar

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Thank you for everything. I think that PMd you correctly. I sincerely appreciate your help on this. I've had no luck getting answers on those three orders. If I PMd incorrectly, please let me know.

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17 years 7 months
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got it and passed it up the line!
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12 years 1 month
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I was told to contact you for help as I am not getting anywhere! My CD2 of this newest Dave's Picks has a glob of something (glue? plastic?) And won't play.
I have written in and got nothing back.
I need a replacement of only CD2
My order number was 137400000016959SF_US
My Address is:
Larry Salvisberg
3336 Kerner Blvd.
San Rafael, CA 94901
email: larryguate@hotmail.com
Thank you so much for any assistance or referal you can give me!

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17 years 6 months
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What is the deal with Dead.net and their total lack of customer support? I’ve never before dealt with any business on any level that absolutely refuses to respond or provide any sort of reasonable customer support. I’ve tried every way I can find to get help with an order and get nothing but automated responses. I followed instructions in one of these and replied to their useless response and still get no help.

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17 years 6 months
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I've passed your message to the Doc, who I hope can resolve this. Richmo, please send me a PM with your issues and I'll see what I can do. So sorry for the trouble.
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1 year 6 months
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I made a order for the new dp vinyl release on may 3. Got an order confirmation but no shipping confirmation. Sent in a ticket for customer service and no response. Order number 137400000067190SF_US. Looking for some sort of response?

Thanks

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17 years 6 months
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I'll pass this to the Doc and see if he can figure it all out.
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1 year 6 months
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Hi Marye,

I placed an order over two weeks ago, and I still have not received a shipping confirmation. I am eager to receive my order, and I am getting concerned because this is the fourth time I am attempting to contact customer service. When will my order ship? My order number is 137400000071576SF_US. All of the items I ordered are in stock according to the website. Please help!!!!!!

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Member for

17 years 7 months
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let me see what the Doc can do here...
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12 years
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Hello. I placed an order on 4/15 for three of the Bear’s Choice items. I believe they were to start shipping earlier in May, but I don’t see any updates to the order I placed. Have items from this collection shipped yet? My order number is 137400000057371SF_US. Thank you for any help!

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1 year 6 months

In reply to by marye

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Thank you so much Marye!

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10 years 1 month
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Hi Marye - I’m having trouble with my DaP 46 shipment - please see your PM for details. Any assistance is appreciated. Thank you.

I'm also waiting for 2 Bear's Choice 50th posters, the "release date" was May 5th. I contacted customer service and haven't heard anything back.

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17 years 7 months

In reply to by That Mike

Permalink

your PM seems to be lost in transit?
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10 years 1 month

In reply to by marye

Permalink

Please disregard my previous message. All worked out. Thank you.

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17 years 7 months

In reply to by That Mike

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Thanks for letting me know.
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1 year 6 months
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Could I have some help with my order? Order #137400000058383SF_US from April 20 - still not shipped, and multiple emails not responded to.

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Member for

17 years 6 months
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Passed this to the Doc. Please send me a PM with the details and I'll see what he can do.
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Member for

9 years 9 months
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Update: Crap! Finally received a response (interesting timing)... Poster is out of stock and I'm SOL. At least I was offered a refund, but that doesn't make my walls look any more artistic. Sigh...

Hello! I'm looking for some assistance with my order 137400000054361SF_US that was damaged in transit... I've tried using the support option in the store and after two weeks have received the same form emails three times and appear to be in an infinite loop!! Still no response from a human or even a bot that is doing more than asking me to resubmit the same info repeatedly. Help!! Please!!!

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1 year 6 months
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Hi I placed an order over three weeks ago and has yet to be shift and I am tired of waiting for it. Can you please help me I don’t know what to do and I feel like I’m wasting my time. Customer service has not been helpful. #137400000073539SF_US

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17 years 7 months
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Please send me a PM with the details and I'll see what the Doc can do here.
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2 years 2 months
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My copy of the most recent box set was dropped by the Carrier. The outer cardboard container as well as the product itself show damage to one corner. Several of the CDs arrived loose, having been flung from their seats in the folders

I have contacted customer support as well as sending a message to the address used to report damage. I received an automatic reply from customer service, and no response from damage reports.

Is there anyone who can help me get a new undamaged product for my money?

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Member for

17 years 7 months
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Please send me a PM with the details and I'll see what the Doc can do.
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7 years 11 months
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Well folks, last week I finally received my Dave's Picks 46 + Bonus. I want to shoutout Marye; Dave Lemieux; and customer service reps Sherry and Mac at Warner. I'll never know why it was so complicated nor why so many folks had to get involved, but in the end Mac put a copy into an envelope and sent it to me via UPS 2nd day.

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2 years 1 month

In reply to by marye

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After weeks with no response, I got an email message at 5:02pm Eastern (on a Saturday!) asking for a photo of the damage. I also received an email telling me that my request was going to be closed because I have not responded to their earlier message. Both emails were sent bearing the same time stamp, 5:02 PM today. The same minute!

Of course I sent a photo. And an all caps screaming email.

I notified the vendor that my shipment was damaged. I responded to the emails they sent. I posted on this forum several times.

I have not received any word of any effort toward any resolution. What I'd like to hear is something like "we shipped a replacement." When will that happen?

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2 years 2 months
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It's been weeks since I heard that they were going to send me a label for me to return my damaged shipment. Does no one care about customer service?

I bought the box set the day it was announced. My shipment arrived damaged. All I want is an undamaged product for my money.

Seriously, does no one care about an extremely loyal buyer? Should I pursue legal action?

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17 years 7 months
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So sorry for this; please send me a PM with the details and I'll ask the Doc to get on the case.
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Member for

1 year 4 months
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how can I get help completing an order? I have emailed customer support but no reply from them.

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Member for

17 years 6 months
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send me PM and I'll see if we can get this figured out.