• 502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • simonrob
    Joined:
    Territory Restrictions - For Mr. Badger & Marye
    It seems that the restriction on downloads is a Rhino thing, not just a Dead thing. I was browsing the new, ungainly Rhino site a couple of days ago and noticed a link regarding territory restrictions (in very small print) which attracted my attention. It led to a page where the following was stated: Territory Restrictions We wish we lived in a world where we could send everything everywhere - but - it doesn't work like that. Some items, due to licensing restrictions and/or various laws of the land are restricted by territory. That means sometimes we're unable to ship certain titles or products internationally. In cases like that, you'll see a message on the product detail page saying something to the effect of, "Not Available in All Countries." A good example of one such restriction exists on digital sales. All the digital properties we currently offer on Rhino.com are only available to shoppers in the US. Let us take this chance to apologize to our overseas friends! As the restrictions change - so will our ability to offer more and more products to more and more people. End of message from Rhino. So that explains that one quite clearly. Less than satisfactory - and rather bizarre considering other outlets do not place such restrictions on downloads. Frankly I cannot be arsed to check it out, but I suspect that there are Rhino releases that are available through Amazon and the like where one can get downloads despite the same titles not being available for overseas download direct from Rhino. This would mean getting MP3s - for FLACs I guess it will be harder. Bah!
  • johnman
    Joined:
    it's the
    Cowboy Neal syndrome
  • johnman
    Joined:
    well....us deadheads
    are a bit ahead of the rest of the country......
  • unkle sam
    Joined:
    FYI, no complain
    Hi powers that be, this is just an fyi about this years dead calendar, I just turned over to March and was looking for the date daylight savings time started, I did a doubletake when it showed it to be the 7th, this Sunday, so I looked on another calendar, it said the 14th, next Sunday, so, checked the web, yep, it's next Sunday, the 14th. Just fyi.
  • marye
    Joined:
    argh
    I'll see what I can find out.
  • cosmicbadger
    Joined:
    Downloads not allowed outside the USA
    I just noticed in the the store that a whole lot more releases are available to downlaod in a wide range of formats (except bizzarely the the Download series). Hooray I think. Good news, especially for us Global heads constantly whining about shipping charges. I can fill in a few of those missing Dicks Picks for a reasonable charge. These I look up the faq and find the following Q:Can international customers buy digital downloads from Dead.net? A: At this time digital downloads are only available to customers using a credit or debit card issued by a U.S bank with a U.S. billing address, or those making the purchase and downloading the file while in the U.S. We apologize for any inconvenience this may cause you. Aaaargh So we are stuck again with the inflated shipping charges. This did not used to the the case, I used to buy quite a lot of download releases no problem. . Could I please please pretty please in a tolerant and constructive way ask for an explanation why this is the case and ask that something be done about it soon. Please,
  • rrussell8
    Joined:
    Next time is now, with RT
    Next time is now, with RT 3.2 out, and the web site told me that I had an invalid mailing address and so could not complete my order. Yes, that was exactly the same mailing address I have used many times in the past. Sigh. Happy Trails
  • marye
    Joined:
    thanks for the update
    and your patience... and here's to things being just exactly perfect next time...
  • pantagruel
    Default Avatar
    Joined:
    They finally came through
    Since I ranted and complained and caused a big stink about the recent debacle with respect to RT 3.1, in fairness I have to report that this last Wednesday (Feb. 17, 2010), I finally received my order (placed as a pre-order back on October 26, 2009).
  • kennyw
    Default Avatar
    Joined:
    new stuff out and/or coming
    I want them. Won't be ordering. I have other music interests that can be satisfied through outlets I trust.
user picture

Member for

17 years 5 months
Forums

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years 4 months
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I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?