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    "When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

    We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

    The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

    The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

    The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

    Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

    (Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

    ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
    Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

    *Helpful hints for using your USB:

    Running the 30 Trips Player / Reader program:
    On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
    On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

    Viewing the digital book:
    You can either view it within the program that comes on the drive, or by opening the PDF directly.

    To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

    Importing music into iTunes and other library programs:
    When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
    PDF
    Text

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  • wjonjd
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    30 Trips mixing and mastering
    i was informed by PM from someone who got info directly from an email from the powers that be that the mixing and mastering was done at 24/192. So that would be one modification to my description below. I don't think that would have much impact on the time involved. The rest of the description would still hold. Everything analog would have been digitized to 24/192. Everything digital would have been uponverted to 24/192, mixing and mastering processes performed on the files. Then for the CD's, a set of files would be converted to 16/44.1 with noise shaped dithering and hdcd encoded, and another set of files would be downconverted to 24/96. I think the likeliest reason for the delay (i have no idea but it would be nice to actually find out) might be that it was contracted for overseas manufacture, what they got was incorrect somehow (poor quality, missing files, mislabeled files, who knows) and that the lenghth of time to have them redone and shipped stateside again was high. That's my guess. I wonder if we will ever really know. I very much hope you guys get your music before the Christmas holidays :):)
  • purpleerik69
    Joined:
    hard to tell which trip is best....
    but the one i really dig is....87 ! though it`s not the " epic " with " the usual suspects " - no DS , no Other one , no Scarlet - but the vibe , the feeling , the singing , the playing , you can almost see the audience dance and cheer....so that 87 is truly epic !
  • batzye
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    USB WAV vs. FLAC
    I believe wjonjd is correct, I left out the FLAC conversion. The exercise in math, however, did take my mind off this incredibly bad situation....
  • jrf68@hotmail.com
    Joined:
    Pappy's Thanksgiving
    Feel like I won the lottery....Talk about an embarrassment of riches....just scored 2 bottles of 12 year old Pappy Van Winkle Special Reserve "Lot B" & 1 bottle of 10 year old, Old Rip Van Winkle. Pairs very well with 30 Trips.... This Thanksgiving I give thanks to being a very lucky man....in more ways than one. :) Happy Thanksgiving everybody. P.S.-I work for a small liquor store so I actually got it for what it is supposed to sell for,not the bullsheet prices most see it for.Now that I think about it,it resembles secondary market prices like DEAD stuff.Crazy P.S.S.-It's also officially ski season here.Whaaahoo!
  • prafter
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    Go To Rhino Records, On Westwood Boulevard
    An Internet Interlude for those of you with a sense of humor. https://www.youtube.com/watch?v=HKo8eW9HDSE WARNING: Offensive photo accompanies this 1 minute slice of weirdness
  • wave-that-flag
    Joined:
    Bolt Bummer
    I get this isn't an Altamont type debacle, but for those who dropped the bucks for a product that apparently hasn't been made yet, this isn't feeling like a Woodstock-type love-in either. I was thinking of buying a bolt. I'm a non-CD guy who loves streaming GD music. Kinda the ideal customer for this, but I'm thinking no way now. Am glad refunds are being given to those tired of waiting. On the upside, this did free up some cash to purchase an unopened'73 Winterland Box Set from Amazon at original pricing. So I got that going for me. Let me know when you're ready to download 30 Trips or somehow get this figured out down the road. For now, the 4 CD set is sounding fine to me. Till we meet again 30 Trips. No bolt for me for now. Always loved Rhino, so I'm surprised. Used to shop for years at the (now closed) Westwood Boulevard Rhino shop. Always a little sad when driving by still. Oh well.
  • Vguy72
    Joined:
    Whew!!....
    ....and with Cornell '81, I have completed my thirtieth trip around the sun. It's like having a buffet of sonic selections with which to sate your appetite. Mmmm....mmmm.... ....all sound spectacular except Manor Downs '82 and Zenith '90. Texas has too much high end, and France sounds a little muddy. Other than that. Impeccable....I maybe would have added a small light on the underside of the lid that came one when the box is opened. That would be cool.... And to those who ordered the bolt. I would hang tight, and wait. Easy for me to say, that that little piece of tech may be a hot commodity in the future.
  • Dennis
    Joined:
    driving people out....
    ... I used to say, "I put The Residents on when I wanted people to go home". OK, my wife would leave too :-)
  • wjonjd
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    RE: Here's the problem with the USB order
    I saw the posts by batzye and sfrank115 and wanted to respond as well as I could. I did some actual conversions on GD files ripped from CD and then did some math to determine approximately what the size of the files would be that were coming on the USB. I'll explain how I came up with my numbers, but first wanted to point out that although batzye's numbers are approximately accurate, he is assuming that the 24/96 files they will put on the USBs are WAV's. I think that is highly unlikely. I believe they will use FLAC's as they are musically identical and because that is the format that dead.net/rhino have always used to provide hi-res files in the past as downloads. His numbers are also slightly high because I believe that there is between 73 and 74 hours of music, not the 77 he used. I could be mistaken about that, but it wouldn't matter as I didn't use time to do the calculations, just the number of bytes. I took one disc of live GD music in 24/96 WAV format and called it "A-W24" which was 2.53GB. This converted as FLAC (using highest compression level) was 1.46GB "A-F24", and as 320kbs mp3 was 184MB "A-MP3". I used these ratios in combination with the actual size of 30Trips (including the 45rpm tracks) to determine what the sizes would be for 30Trips. I used the actual number of bytes rather than the rounded Gigabyte figures to get as accurate a number as possible. 30Trips-W24 = 141.9GB (24-bit WAV) 30Trips-F24 = 81.9GB (24-bit FLAC) 30Trips-MP3 = 10.1GB (320kbs MP3) So, if they used the FLACS and MP3s it would be approximately 92GB. Even if I'm off by quite a bit due to variations - like let's say I happened to pick a disc of music that happens to FLAC compress much more than most for some reason, it would still easily fit on a 128GB USB stick. As far as the mastering processes that sfrank115 refers, I don't have any inside knowledge, but I do know that almost all digital mastering is done in either 24-bit fixed, or 32-bit floating specs, and at either 96khz or 192khz. Since the files are being provided in 24/96, my guess is that these are the specs they used during the mastering process. All of the shows that came from analog tape would have been digitized to 24/96 for mixing (if multitrack) and mastering. Shows that were recorded to digital in anything below 24/96 would likely have been upconverted to 24/96 so that the hundreds or even thousands of digital manipulations that can take place during mastering don't add noticeable quantization noise, which happens much more readily at 16-bits than 24-bits. The initial upconversion is a simple and quick process, and wouldn't add any noticeable timeframe to USB stick delivery. I don't believe that the music for Boxzilla was mastered at 16-bits - that would be highly unusual because even though the quantization noise level of digital music at 16-bits is still basically inaudible, the quantization noise added each time you do one of the hundreds or thousands of digital manipulations typical during mastering of the files can create noise that IS audible. This is one of several reasons why 24-bits is critical for mastering, even though I and many believe that when you convert the final product down to 16-bits, the final 24-bit files and the 16-bit files will sound the same to human ears. In any case, I believe that all the mastering and mixing was already done in order to complete the production of Boxzilla. I do not believe any further mastering of any kind would be required as they would already have the exact 24/96 files that they will be providing on the USB sticks. Therefore, I do not believe that any mastering or mixing issues, or anything having to do with any further work on the files beyond what they already did for the physical box, would have any bearing on the reasons for the delay in the USB stick. In fact, I think that AFTER they finished creating the exact files that will be used for USB stick, they needed to do a little extra work to create the CD files for Boxzilla including converting the files to 16/44.1. Disclaimer - I could be wrong about anything and everything above. I don't think so, though. :) Edit: I just noticed that they do actually state above that the files that will be provided on the USB stick will be in FLAC format, not WAV, at 24/96, so the 128GB size of the USB sticks is not a problem. Edit2: Once the USB sticks arrive, could someone post the actual total size of the combined FLAC files and combined MP3 files please?
  • dallanW
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"When we began discussing audio projects to commemorate the 50th anniversary of the Grateful Dead back in 2012, we knew we wanted to do something completely unprecedented. We could think of nothing more exciting or ambitious than a career-spanning overview of the band's live legacy focused on what best tells the story: complete concerts. Our first criterion was the very best live music to represent any given year in the band’s history. We wanted to make sure that there were not only the tent-pole shows that fans have been demanding for decades but also ones that are slightly more under the radar, but equally excellent. For those who listen to the entire box straight through, chronologically, the narrative of the Grateful Dead's live legacy will be seen as second to none in the pantheon of music history." - David Lemieux

We are more than pleased to announce the Grateful Dead's most ambitious release ever: 30 TRIPS AROUND THE SUN. Available as both an 80-disc boxed set and a custom lightning-bolt USB drive, the collection includes 30 unreleased live shows, one for each year the band was together from 1966 to 1995, along with one track from their earliest recording sessions in 1965. Packed with over 73 hours of music, both the boxed set and the USB drive will be individually numbered limited editions.

The 80-disc boxed set is individually numbered and limited to 6,500 copies, a nod to the band’s formation in 1965. Along with the CDs, it also includes a gold-colored 7-inch vinyl single which bookends the band’s career. The A-side is “Caution (Do Not Stop On Tracks)” from the band’s earliest recording session in 1965 with the B-side of the last song the band ever performed together live, “Box Of Rain” recorded during their final encore at Soldier Field in Chicago on July 9, 1995.

The box also comes with a 288-page book that features an extensive, career-spanning essay written by Nick Meriwether, who oversees the Dead archives at the University of California, Santa Cruz, along with special remembrances of the band submitted by fans. Also included is a scroll that offers a visual representation of how the band’s live repertoire has evolved through the years.

The USB drive version* will be shaped like a gold lightning bolt with the Grateful Dead 50th anniversary logo engraved on the side. The drive includes all of the music from the collection in both FLAC (96/24) and MP3 formats and is an individually numbered limited edition of 1,000 copies. Digital version of the book also included on USB.

Shows will NOT be sold individually on CD. This release is sure to sell out quickly so pre-order your copy today and stick around as we will be revealing a mighty fine selection of music, art, and much, much more right here.

(Looking for a smaller 50th Anniversary commemorative keepsake? September 18th will see the release of a four-CD version of the collection titled 30 TRIPS AROUND THE SUN: THE DEFINITIVE LIVE STORY 1965-1995. More on that here.)

ROLLINGSTONE.COM SONG PREMIERE AND EXCLUSIVE DAVID LEMIEUX INTERVIEW
Head on over to Rollingstone.com for the very first listen of "Morning Dew" 9/18/87 Madison Square Garden, David Fricke's exclusive interview with archivist David Lemieux, and the reveal of 30 TRIPS AROUND THE SUN's '69 and '84 shows.

*Helpful hints for using your USB:

Running the 30 Trips Player / Reader program:
On Windows – Navigate to the USB drive and double click the PCStart.exe file to run.
On MacOS – Open the GD 30 Trips drive, and double click the MacStart to run.

Viewing the digital book:
You can either view it within the program that comes on the drive, or by opening the PDF directly.

To view the PDF, open the PDF folder on the drive and the USB_bk_spreads_08-31 file within. Selecting the option within your PDF reading application to view as a “single page” might be preferable to viewing as a continuous document.

Importing music into iTunes and other library programs:
When you import the songs from the USB into your library, the information used to identify the track will likely leave them sorted incorrectly. Please use the song list found here to re-number the songs for each show so that they playback in the correct order.
PDF
Text

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17 years 5 months
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I spoke with customer service. She said they have the I.T. guys there now and are working to get it resolved. Best she could do was get my email address and let me know if it went through. :( Really helpful though :)
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....I've gotten a similar "spinning" notification that the 30 Trips Box order is being processed, please wait....then nothing happens....but when I check my credit card online, it notes this charge is pending. I discussed this with customer service; the nice lady noted that indeed this has been happening and it was the result of the website crashing due to this activity and all of us wanting to get our hands on the box at the same time. The nice lady noted that just because my card has a pending charge, this DOES NOT mean I actually purchased it; in fact, she said unless I receive an email confirmation, consider it NOT ordered! She said a call back to GD Customer Service once it is back up and running will remove the erroneous pending charges. She DID NOT say, however, when this would be remedied online, only to keep checking back later in the day or tomorrow. So, unfortunately, anyone who gets the spinning NON confirmation, we're out of luck until an actual email confirmation is received.
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17 years 3 months
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Must say I like this release. I've purchased every official release almost as a matter of conscience given all the free music the boys gifted us with. Not always pleased, but, if only as an investment, I could get a great return selling things on ebay, etc. Here is my question if someone in authoritie can answer: is the $799 immediately scooped from account, or is it not charged until it is close to ship date? Trying to remember from the Fillmore 69 Box and E72 Box, but can't. Thanks! Davey Concepcion for Hall of Fame. It's time. Scott
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11 years 4 months
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Ok - who here wants to hear everything in full quality FLAC? 24/96 is on the USB chip. This box set is pretty ridiculously priced, but what if chipped in (as suggested earlier in the thread) and got the USB chip?
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16 years 7 months
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My lifetime Dead budget was surpassed a few years back (circa mid-2012), but hope you all enjoy this new monster. Sounds pretty cool. Still got plenty I haven't even listened to once, so seems like a good year to get around to changing that situation at least. 8*P
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16 years 9 months
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Cannot order! My "order is being processed" now for about half an hour. Just waiting and waiting and waiting and don't know what to do ... can someone please help me!
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15 years 4 months
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Fact. That is how it always works with the pre-sales and box sets
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9 years 6 months
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Many thanks and much appreciated. This will be easier to explain to the wife that way. Famous last words...
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13 years 2 months
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Doesn't everybody have soundboards of the 9/10/91 Branford show? (Which still isn't as good as 3/29 year earlier). Would prefer 4/1 Greensboro or 6/17 Giants or 3/21 with the great stir it up jam...Ahh, the complaining starts....
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11 years 5 months
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That old same thing...The wheel is turning and can't hold an order. Called customer service. IT problems and advising folks not to try ordering. Will take your name and number and call you back when everything is working again. Guy said there was still plenty of sets available. Yeah cuz nobody can get through!
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15 years 4 months
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10-26-89 and that incredibly darkest of Dark Stars on a very dosed last night of tour in Miami. The fact that this show and THAT Dark Star is getting the official treatment is positively giddy.
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13 years 2 months
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IT problems, don't try ordering now. "Yeah, but it could sell out-I GOTTA ORDER" And the wheel keeps turning in deadhead land, functioning more or less as efficiently as it ever has..
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15 years 9 months
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My order did process and I have the confirmation page printed out and the email to prove it! I ordered right at 10AM when I first saw it announced. Took a while, thought it wouldn't go through but it eventually did. Of course my wait was only an agonizing 7-8 minutes or so. And to answer the oft asked question - your credit card will NOT be charged until the box ships. Now, how to raise that kind of cash by mid-September. Anyone need some blood or plasma? Slightly used kidney?
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16 years 1 month
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Make sure your confirmation email has a "Order Number".
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15 years 4 months
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Based on the authorization holds, I may have ordered 7 box sets. Then again, I may have none.
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17 years 2 months
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My credit card said it is processing the order. But yeah, the wheel just kept turning and no confirmation email.
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16 years 7 months
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Just looked at my email box and saw that my order confirmation came in an hour and a half before the bulletin notice that this was going on sale. Sometimes its good to have a desk job!
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11 years 6 months
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Hmm: $700 for 30 shows = $23 per show release. With that math, it's not really an inflated price to pay, nor really a deal. Just too much at one time for most. I would assume most of us have the Dave's picks subscription which is $25 per show (and less "limited edition") or drool worthy than this package. I suppose the even rarer USB justifies it's same cost as the cd's, but yes I would have thought that would have been cheaper. Put me in the camp that has the significant others that would kill them if this was purchased. Final thoughts: Cool product and tribute to a great band/legacy. I also like the 4-cd set, that will sort of be like a So Many Roads part 2. Thanks for all of your efforts Dave! Do you really have to buy your own box!?
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10 years
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The people who designed this site ate an ounce of shrooms during the planning, design, and implementation phases. A professional commerce site that can't handle a few thousand simultaneous orders? Seriously? Outsource the ordering process if you can't do it right.
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9 years 6 months
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Ouch. Or, maybe, sorry. Which, in either case, damn.
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15 years 4 months
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I don't yet have a confirmation email, so I am guessing none went through. Customer Service said they can clean it up for me if it was ordered multiple times. Though I may actually keep one USB and one Box if that was the case.
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9 years 6 months
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...when you realize that the thing powering the online ordering process is that half-turtle, half-VW van creature. He's grown tired in his ripe old age. And yeah, for what it's worth, my wife will probably flip..no, no probably about it...flip, when she finds out, but what I have come up with in my afternoon genius session is that I will explain it this way...honey, for the next three months or so, I will not buy a single thing. Sound good?
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14 years 5 months
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I feel very lucky, after waiting for over an hour and 45 minutes (Your order is being processed, please wait) I finally received an order confirmation email. The box set will serve as an expensive consolation prize for not scoring tickets to any of the shows in Chicago. Not Fade Away!
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11 years 3 months
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Mine indeed went through with no problems,but that was about 9:30 MT.Confimation e-mail was almost instant. Hang in there folks! :)
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9 years 6 months
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...a very good consolation prize and a good way to look at it. Which gives us all another possible explanation for our better halves...that we are actually SAVING money since we're not buying concert tickets (like the ones in Santa Clara are currently going for for instance). With this sound reasoning, we can't lose. I love it when a plan comes together.
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13 years 8 months
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I've emailed Customer services as no sign of order confirmation. Frankly they need to confirm the precise status of orders - the idea that they may have multiple orders (or not) with multiple charges (or not) lurking around waiting to go on your credit card is not very encouraging. I don't mind re-ordering if the original order did not go through and no charges were made but I am not going to risk it only to find multiple charges on my card later in the year.
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16 years 7 months
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Yeah I agree that 9/10/91 was not the best 91 pick. It has the guest appeal but other shows from the year standout more to me performance wise. The set list doesn't compare well at all but the performance on 9/14/91, for example, is superior. 6/17 and 4/1 compare well on both fronts. The up shot of course is that we can look forward to those to be released some other time perhaps. Signed - another picky dead head.
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13 years 9 months
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The clouds have parted and the Holy Grail emerges! Not even a moment's hesitation for me to pull out my credit card for this one. I've been prepared for this moment for months. The signs have been in place for a massive release all year. Many have said they squirreled away $500 bucks in anticipation of a release of this scale. Smart. But many others are shocked that there's a dreamboat product sitting in front of us for $700?! Sheesh... Color me unsympathetic. Sure, it's a lot of coin, but If you want this badly enough, you will find a way to make it happen! For instance... I have several friends that have been debating with me what the set would look like and its scale. We closed in on a Betty Box or a career-spanning Box, each with 50+ discs. We talked about sharing the cost of the box, with the person that orders it up front (and shoulders the debt and pays for shipping, that would be me) getting to keep the physical box and its documentation. Then, we pass around the discs for each to rip in whatever format we're interested in. Lastly, we'll have a lottery to determine who gets to keep the CDs from each show. We will draw for the picking order and take turns choosing shows, one at a time, until they are all divvied. Each of us gets all the music and 1/4 of the CDs for under $200. And each of us gets to read the documentation that comes with it at least once (which is all I need). For those that are bummed you can't buy individual shows, HAVE NO FEAR! It seems pretty obvious to me, given the iTunes listing this morning, that the system will be set up to sell shows, and even SONGS, individually on iTunes once the boxes are sold out. If you want the cynical justification... don't you think they'd make a lot more money by making a la carte offerings after the box is sold out? Hell yeah. As for the negativity swirling here, let's keep this in perspective. This is a very special thing the Dead world is doing for us. Less than $10 per disc. Demonizing TPTB as a money grabbing corporation out of touch with its fanbase, calling anyone who can afford this set a yuppy, and best of all, comparing GD management to the Koch brothers (REALLY, Pat fox?)... sour grapes. Another positive I get from this set is that two other suspicions for this box are still open to being tapped in the future. Namely, I see returned Betty tapes being released, and the '77 fan in me holds out hope for a second May '77 Box in the future. If there's one thing the Grateful Dead have taught me over the years, it's to be GRATEFUL. I, for one, am extraordinarily grateful that a band that has not performed in 20 years continues to feed me with wonderful memories and to keep the band relevant and vital in my life. Thank you to everyone that put hard work into making this and every release happen!
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15 years 4 months
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That might not even be the best pick from the first third of the MSG 1991 run.
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17 years 4 months
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Yeah, that's the ticket! Tell the wife you saved money by buying this box! Thanks.Certainly sounds like Dead Head logic to me. Rock on
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14 years 7 months
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Probably only stating the obvious here- But if an order didn't go through, then how is the credit card charged? So, no confirmation email, no order number, but at least I was charged for it. There, I feel so much better about this. Ha.
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9 years 6 months
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...for sure. I just have to craft a clever, witty comeback by her that we could have traveled to [enter destination here] for that amount. Not sure she will buy into the "hey, if we just play these discs and close our eyes we will be traveling" reasoning. Ah well, at least I'll be in good company.
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10 years 3 months
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Multiple charges to my debit account that they now can't even release back to my bank.
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13 years
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Hah, finally a show from an underrated year everyone thinks is the worst. I remember it well, Phil steps up to the mike before the encore and says something like... "Bobby's strings are broken, Jerry's amp is blown and my mind's blown! So we'll see you tomorrow." The next day they played One More Saturday Night, with Bobby saying they'll start with last night's encore.
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9 years 5 months
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I'll pass and leave it open for 6500 others. We all know what these guys are capable of. No need to prove it with a single monster release. Prolonged suspense is a good thing. I would have preferred the remastered shows released at 1 per every 12 days throughout the year. Or 2-3 month. $23.- $30. each with the same art work for ease of packaging. Take what you want and leave rest.Striking while the interest is high. Enjoy to those that grab it.
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11 years 2 months
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Per Customer Service, the charge is just a hold, and will disappear. IF YOU DO NOT HAVE AN EMAIL YOU DON'T HAVE AN ORDER. Sorry to shout, but want to make sure people read this.
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14 years
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I don't know what to do now.I have two pending charges on my Amex card and no confirmation from dead.net.
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9 years 6 months
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Please tell me you clicked "submit order" 4x. I am about to pull the trigger on this, but have only been holding off in light of the problems people are mentioning. And, although I have no detailed knowledge on how this works, I don't think it's an actual charge, but just an authorization, which will drop off after a period of time. I don't think we are able to use PayPal or any type of debit cards for this one...if so, then I really feel for those with multiple "authorizations."
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Member for

13 years 2 months
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So if I'm getting that "your order is being processed, please wait" for over twenty minutes now in my one browser window, does it eventually go through? Don't want try again and be charged more than once and then have to deal with calling them.
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Member for

15 years 4 months
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Per customer service, you MAY still have an order even without an email because the crash of the server prevented all from getting processed and emails. While those who have an email do have an Order, it is possible those without (at this point in time) an email MAY still have a processed order once the cybersmoke clears.
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Member for

10 years
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Not to state another obvious issue, but if the processing system is down WTF are they still allowing people to put orders in......
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Member for

17 years
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When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
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Member for

11 years 2 months
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The fact that they're giving us completely different information doesn't bode well.
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Member for

10 years
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Never, ever, ever, close the browser window or you get no boxed set. Signed, the customer service people who probably have no clue what they are talking about.
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Member for

17 years
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When I click on "ADD TO CART" for either the box set or USB nothing gets added to my cart! Is this a symptom of "the system is down" or "sold out"? I'm thinking the former. Also, Beethoven on the phone is nice!
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Member for

10 years
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kbar, there is no use putting an order in, you are going to get a preauth on your card and no order to show for it. Hopefully they have taken action to prevent ordering. Boxes can't be sold out because the system has been down since right after the email went out. Mr. Jack Straw, I have 3 windows processing, one has been going for 3 hours. The others for less, no luck with a confirmation on any, and I closed 1 window for good measure. Up to 3000 in preauths now....
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