Got Issues With Your Store Order?

Post reply Log in to post comments

January 4, 2008 - 9:27am

502 replies

marye

Joined:
May 26, 2007

(9/29/09)
We think the technical issues that caused so many difficulties have been resolved.
If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account.
If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.
If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.
Thanks!

(9/24/09)

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.

If you're still unable to comple

Comments

sort by

Recent

Recent Oldest A to Z Z to A

Reset

December 18, 2009 - 2:47pm

#251

garseeya

Joined:
September 22, 2009

ENOUGH ALREADY!!

YOU PEOPLE ARE NOT LISTENING MAN!! GET RID OF THE FUCKING INDIAN CUSTOMER SERVICE ALREADY! HOW MANY TIMES DO WE HAVE TO TELL YOU!! STOP SMOKING WEED AND GET THIS OPERATION BACK TO WHAT IS WAS NOT THIS JOKE OF A STORE NOW!! I MEAN REALLY THIS SHIT WITH HAVING TO CALL ON THE PNONE IS PUTTING YOU IN THE TOILET!! DONT YOU CARE!!
December 17, 2009 - 7:21pm

#252

Stew

Joined:
February 16, 2008

I've Been Robbed (Continued)

I want to add that the last time that I made a payment for product was on 10-24-1009 and last weekend I was charged the same amount but for a purchase that I did not make. Still trying to remain reasonably positive about this, I think that what might have happened is that there was a glitch that caused me to be charged again for something that I, of course, already paid for. I just don't want to pay full price twice for one thing as I don't want to pay twice as much for anything as per personal choice and preference.
December 17, 2009 - 7:10pm

#253

Stew

Joined:
February 16, 2008

I've Been Robbed

Hello. My credit card got charged last weekend for a purchase that I did not make. I called my credit card company and it referred me to dead.net about this matter because that is who removed my funds from my account. So I called your customer service number and there were no available operators. I had the option to leave a message with the promise that I'd be contacted in absolutely no more than 24 hours but no contact has been made all week. I've also e-mailed customerservice@dead.net several times this week along with filling out the feedback page here on the web site yet no contact in return has been made. Now I have to go on a runaround with my card company to retrieve the funds that should already be mine. Something is amiss here and I am not being treated right. I want to continue to give you my business but I'd pretty much rather listen to heartless, soulless and even talentless drivel than to be dealt with like this.
December 17, 2009 - 10:34am

#254

Fanofbrew

Joined:
December 17, 2009

Out of stock???

I placed an order for 4 items on November 10th and called 4 seperate times to check the status of my order. The first time was after 2 weeks of waiting (credit card had been billed at this point) and was told that my order was about to be shipped. Another week goes by and I decided to call again only to discover that my order had still not been shipped because the "Europe '72 Union Thermal" was no longer in stock and would be shipped when the item's stock was replenished. I was told that "management" would be contacting me at my e-mail address in three days time to confirm the problem. I even had them double-check to make sure they had my e-mail correctly... which they did. Another week or so and I call again only to recieve the same message, including the bit about "management" contacting me further. In my final attempt I called today, not fifteen minutes ago still with no "management" contact, to give this company one final and gracious chance to get my order out before Christmas. THIS time I was told that not only was the "Europe '72 Union Thermal" out of stock, but the "Terrapin Bolt Sticker" was ALSO out of stock and my order would be shipped "when the items were back in stock". At that point I had to cancel my order. Now I can only pray that they send me my money back before the New Year. Needless to say I will not be doing business with Dead.net in the future and I truly hope that no one else is getting this kind of extremely poor regard that (unfortunately) represents an amazing band.
December 8, 2009 - 3:36pm

#255

stuman

Joined:
November 21, 2007

Greggie

A PM is a private message , just click on Marye`s name on her post. then when her profile comes up you click on send private message . next screen comes up you just fill in the header and write your message . including all details of your order . order number ect. then click send . hope this helps you .
December 8, 2009 - 2:13pm

#256

greggie

Joined:
July 13, 2007

!977 box ordered but nothing happens

Marye asked I PM her after she read my post in "Got an issue with store order". I dont know what PM means in this context, so am sending a new message. My order of 27 november was x573222sj4paa4j322. the order wass for 105 dollars and is to be sent to Virginia. I expecterd it to arrive by december 18 so my daughter could take it with her on a plane to Norway where I live. Problem is at GDM no one except you responds to messages and questions. Everybody writes about all these paroblems which I have been reading, and I am getting scared about oardering from GDM. I read that disc 2 og 1973 was defective and there were problems replacing it---I have not even played my copy and dread ddoing it now. I like GDM's product and wish the organization was run better. Ok well I will be happy if GDM arranges rush shipping at its cost (big deal: only 2 dollars more) and right away so the order arrives on 18 december. You seems to be a kind of ommbudsmann; see if you can assist, ok? Greetings, Greggie Gregory Starr Åsdalsveien 35 1166 Oslo Norway
December 7, 2009 - 2:14pm

#257

garseeya

Joined:
September 22, 2009

does customer service handle your products?

do these people from customer service handle our products or does a wherehouse take care of them? question 2 if these customer service folks get mad at callers is there a chance they can mess with our products?
December 7, 2009 - 1:43pm

#258

Cus

Joined:
June 18, 2007

Keep hoping

I ordered my Oakland RT on 11/1...so a little later than others. My credit card was finally charged on 11/25 and I am still waiting. I've ordered in the past and never had this problem. What's going on?
December 6, 2009 - 12:48pm

#259

dewahba

Joined:
June 18, 2007

customer service

this bit with calling customer service and reaching India is just terrible,they are not able to handle customer service problems ask you to call later in a few days if your order has not arrived frustrating situation.
December 4, 2009 - 3:22pm

#260

buddy plant

Joined:
July 7, 2007

Apparently deadheads have become...

... red-headed step-children. We are trying to support the Rhinos, and they abuse us every chance they get. Who knew it would come to this? I for one, never saw this coming...

John Perry Barlow

John Perry Barlow

Forums

User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account.

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

(9/24/09)

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.

If you're still unable to comple

How can I edit my shipping…

How can I edit my shipping address. I made a small mistake in that I should have written “20th Floor” but wrote “29th Floor.”

What is wrong with ordering process?

trying to order this years Daves Pics. just get blue text that is not interactive. Please Help resolve.

Recent release of New Dave's Picks

I have been ordering Dave's Picks for myself and my son from you for years. With everything going on with Covid, work, holidays, etc. I only recently realized I never got notification of the 2022 issue, so never bought the two sets. I realize that ship has sailed, but please make sure I get next year's release notice. Thanks

Robert Quinlan

Dave's Picks

I received the email about my Dave's Picks subscription and the release of Vol. 41 on 1/28/22 but I have not received yet. Have they shipped yet?

How do I check the address that they are being sent to? I moved in November.

thanks,

Brian

BWhite

Send me a PM with the details and I will ask the Doc to investigate. Sorry for the trouble!

Shop order still processing a month after

I'm having a delay problem with my store order. I ordered it a month ago and it's status shows as still processing. I sent a customer service message but it's been 5 days and I haven't heard anything beyond the auto generated email confirming they received it. Is there any way I can find out what is going on with my order?

Hi, how do you change a ship…

Hi, how do you change a ship to address for the balance of your Dave's Picks Subscription?
JonD

assorted issues

please send me a PM with the details and I'll see what the Doc can do to fix things.

Dave's Picks ship to change

How do you send a PM?

PMs

somewhere, probably up in the upper right hand corner, is a pulldown menu next to your avatar, and Message is an option. Also on your profile page, Write Message is an option.

Hi Marye

Can you help Tom Tom with his order for DaP 43? He is posting on the 43 thread and it doesn't sound like he knows how to navigate or PM. His order # 137400000458713 ordered 7-13-22. He lives on the res. and it could be just a slow delivery as others have just gotten theirs in the last day or so. But even Gerd in Germany has his now. Thank you.
Cheers

Lyceum’72 24LP

Hi, hoping to get help with my order status. I’ve emailed customer service several days ago, but have yet to receive an answer as to why my order is in limbo. I preordered the 24LP box set of ‘72 Lyceum: The Complete Recordings on April 7, 2022. Dead.net shows Order Complete on 7/28, when I click view order and track shipping it shows that a shipping label was created, but it never physically entered UPS’s system.

Heads up re construction activity in The Store

Hey now! We’re updating a few things at the Dead.net store with an eye towards bringing you a better shopping experience. Thank you for your patience during this process and, if you have any questions, please contact our customer service team.

Help With Dead.Net Order

I placed an order on 9/27, order #137400000476270, and my card was charged but my merchandise has not arrived. When I enter my order number on the site it says it does not exist. I have sent multiple emails regarding this situation and they have gone unanswered! Every number I call is wrong. This is terrible customer service and I am very disappointed!! Also, the stuff I ordered is for a Halloween party and I'm worried I won't get it in time! PLEASE HELP!
Peace.

I am having issues with one…

I am having issues with one order and one return, I have contacted customer service and have yet to receive a reply.

BigSky, Joey

Please send me a PM with the details and I'll see what the Doc can do.

Can't complete order for Dave's Picks '23 - Authentication Issue

I am logged into my dead dot net account, I add Dave's Picks 2023 to a cart, as soon as I select checkout, I am asked to log into my account again and the application doesn't recognize me. Tried two different browsers on my Mac and two on Windows, same issue. Javascript is enabled. Can dead dot net support help me? I've sent emails and left voicemails at the support line. HELP!

Please help

Hi marye.

I need help with 3 pre-orders that I ordered. All items are showing in stock, or sold out now and according to comments folks overseas are receiving their items. I have attempted to contact customer service and no one will get back to me. Can you help me

Cancar

please send me a PM with the details so we can track this down. Sorry for the trouble!

Thank you so much

I will PM you now. Thank you!!!

PM Marye

Thank you for everything. I think that PMd you correctly. I sincerely appreciate your help on this. I've had no luck getting answers on those three orders. If I PMd incorrectly, please let me know.

Thanks Cancar

got it and passed it up the line!

Defective Disc CD2 Dave's Picks Vol 48

I was told to contact you for help as I am not getting anywhere! My CD2 of this newest Dave's Picks has a glob of something (glue? plastic?) And won't play.
I have written in and got nothing back.
I need a replacement of only CD2
My order number was 137400000016959SF_US
My Address is:
Larry Salvisberg
3336 Kerner Blvd.
San Rafael, CA 94901
email: larryguate@hotmail.com
Thank you so much for any assistance or referal you can give me!

What is the deal with Dead…

What is the deal with Dead.net and their total lack of customer support? I’ve never before dealt with any business on any level that absolutely refuses to respond or provide any sort of reasonable customer support. I’ve tried every way I can find to get help with an order and get nothing but automated responses. I followed instructions in one of these and replied to their useless response and still get no help.

Larry

I've passed your message to the Doc, who I hope can resolve this. Richmo, please send me a PM with your issues and I'll see what I can do. So sorry for the trouble.

Dead.net order a month waiting

I made a order for the new dp vinyl release on may 3. Got an order confirmation but no shipping confirmation. Sent in a ticket for customer service and no response. Order number 137400000067190SF_US. Looking for some sort of response?

Thanks

Shed

I'll pass this to the Doc and see if he can figure it all out.

Order has not shipped

Hi Marye,

I placed an order over two weeks ago, and I still have not received a shipping confirmation. I am eager to receive my order, and I am getting concerned because this is the fourth time I am attempting to contact customer service. When will my order ship? My order number is 137400000071576SF_US. All of the items I ordered are in stock according to the website. Please help!!!!!!

Josh

let me see what the Doc can do here...

Bear’s choice items shipping?

Hello. I placed an order on 4/15 for three of the Bear’s Choice items. I believe they were to start shipping earlier in May, but I don’t see any updates to the order I placed. Have items from this collection shipped yet? My order number is 137400000057371SF_US. Thank you for any help!

Thanks!

Thank you so much Marye!

Marye

Hi Marye - I’m having trouble with my DaP 46 shipment - please see your PM for details. Any assistance is appreciated. Thank you.

Bear's Choice

I'm also waiting for 2 Bear's Choice 50th posters, the "release date" was May 5th. I contacted customer service and haven't heard anything back.

Mike

your PM seems to be lost in transit?

Hi Marye

Please disregard my previous message. All worked out. Thank you.

Yay!

Thanks for letting me know.

Shipping issue

Could I have some help with my order? Order #137400000058383SF_US from April 20 - still not shipped, and multiple emails not responded to.

Cale

Passed this to the Doc. Please send me a PM with the details and I'll see what he can do.

Issue with Dead.Net order - infinite support loop via email help

Update: Crap! Finally received a response (interesting timing)... Poster is out of stock and I'm SOL. At least I was offered a refund, but that doesn't make my walls look any more artistic. Sigh...

Hello! I'm looking for some assistance with my order 137400000054361SF_US that was damaged in transit... I've tried using the support option in the store and after two weeks have received the same form emails three times and appear to be in an infinite loop!! Still no response from a human or even a bot that is doing more than asking me to resubmit the same info repeatedly. Help!! Please!!!

Order won’t ship

Hi I placed an order over three weeks ago and has yet to be shift and I am tired of waiting for it. Can you please help me I don’t know what to do and I feel like I’m wasting my time. Customer service has not been helpful. #137400000073539SF_US

CG

Please send me a PM with the details and I'll see what the Doc can do here.

Damaged shipment

My copy of the most recent box set was dropped by the Carrier. The outer cardboard container as well as the product itself show damage to one corner. Several of the CDs arrived loose, having been flung from their seats in the folders

I have contacted customer support as well as sending a message to the address used to report damage. I received an automatic reply from customer service, and no response from damage reports.

Is there anyone who can help me get a new undamaged product for my money?

DK

Please send me a PM with the details and I'll see what the Doc can do.

Keep the faith and have a bottomless well of patience

Well folks, last week I finally received my Dave's Picks 46 + Bonus. I want to shoutout Marye; Dave Lemieux; and customer service reps Sherry and Mac at Warner. I'll never know why it was so complicated nor why so many folks had to get involved, but in the end Mac put a copy into an envelope and sent it to me via UPS 2nd day.

Continued difficulty with damaged shipment.

After weeks with no response, I got an email message at 5:02pm Eastern (on a Saturday!) asking for a photo of the damage. I also received an email telling me that my request was going to be closed because I have not responded to their earlier message. Both emails were sent bearing the same time stamp, 5:02 PM today. The same minute!

Of course I sent a photo. And an all caps screaming email.

Still no word

I notified the vendor that my shipment was damaged. I responded to the emails they sent. I posted on this forum several times.

I have not received any word of any effort toward any resolution. What I'd like to hear is something like "we shipped a replacement." When will that happen?

This is just incredible

It's been weeks since I heard that they were going to send me a label for me to return my damaged shipment. Does no one care about customer service?

I bought the box set the day it was announced. My shipment arrived damaged. All I want is an undamaged product for my money.

Seriously, does no one care about an extremely loyal buyer? Should I pursue legal action?