Grateful Dead

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I am in the same boat. I posted this 10 days ago in the Admin Questions section:

What is wrong with the distribution of Dave's Picks Vol. 32? Mine was supposed to be delivered nearly a month ago. Tracking shows it got to my city, then it went to several other locations and eventually ended up in Franklin, Indiana, where it was "delivered." I live in Ohio. Emails and a phone call have produced lots of apologies but no correction and everything has been silence for well over a week. The impression I'm given is this is a problem affecting many, but I see no word of it here. Any helpful information?

Crickets.

I placed an order the first week of November to ensure delivery by Christmas and it still hasn't shipped and now the Christmas delivery deadline has passed! 😢 Nobody is responding to my email I sent at the beginning of the week. I'm very discouraged, I made sure to order almost a month before the deadline. Is this order even going to happen?

I am a subscriber and have been every year since that options was offered...I’ve emailed numerous times, and while I’ve been responded to occasionally, and promised eventually it would ship, it hasn’t. And now no response in 3 weeks. VERY frustrated. Hoping maybe someone will see this and offer to correct this problem.

please send me a PM with the details of your order and I'll see if we can restore things a bit.

Has the Northwest Box Set Shipped yet? The release date was September, we are heading into December with no word other than a "complicated warehouse move". Is pre order a scam? Do you collect the upfront money in order to produce the product? If not enough pre-orders come in than you wait until enough money comes in to produce the advertised product. Seems like a pyramid scam to me. Put out the product as promised before you collect money for the next one. I am about to cancel my order from August and get my music from 2nd hand sources. I can no longer trust Dead.net.

I did not want to resort to this, but I have no choice.
I ordered 2 copies of the subscription, but for the last one, Dave's Picks Vol 32, they only sent 1 copy. Customer service has done nothing after over 2 weeks, so you are my last resort. If I can't get this resolved, i.e, the 2nd copy I ordered shipped, I will have to have the charge reversed on my credit card. Please let me know how to get this fixed.

Please send me a PM with the details and I'll see what the Doc can do.

I ordered 30 trips around the Sun on August 4. When it was shipped, I was very frustrated that the shipment only included the 1977 discs, and not the other 29 years! I contacted customer service and was told that a replacement shipment would be coming. This was in the middle of August and I have now been waiting over 3 months, while my credit card has been charged for $700 plus sales tax. I have tried calling customer service and it is a waste of time. They take my information and say someone will get back to me, but they never do. The last communication I actually received back was in mid-September and that was simply a generic response saying we don't have an exact estimate as to when your order will ship, we won't have any further updates, etc.

I paid $700 and can't even get someone to give me a status or a personalized response. I have never had customer service this awful.

I'll pass this to the Doc.

Been reading lots of comments re: shipping problems. Mine is a simple mistake on my 2020 subscription ship to address and I see what they're talking about now. All I did was forget my house number and the Warner service request Q & A seems to indicate once you've ordered you can't cancel or edit the order. We will see if anyone answers my service requests but I have a feeling I had better count on my mailman come February. So Marye, if you're in there, my service ticket request ID is 5230213, but it says not to clog things up with additional requests so I better not jinx it.