Grateful Dead

dead.net the official site

The saga continues. Do I order a Dave Picks Subscription this year? No. they have screwed up so many orders this year and sent me coffee mugs that are broken in the box. No one cares. Customer Service is doing nothing to make it better. This is the only place you can buy these things so I won't. That way I don't have to deal with this crappy customer service and countless frustrated emails and credit card disputes.

will write pm

and I'll see what we can do...

Please ship the Giants Box I paid for 2 months ago! I received my shipping notice for Dave's 32 this morning. Why can't you ship the box? Please Please Please

Waiting for Dave's Picks 32 to be shipped (subscription)
Waiting for the Giant's Box ordered 1 week ago
What's wrong?
No replies from customer service!!!

Anybody else in the UK had problems paying a charge because the value of the item has been mistakenly - I believe - detailed on the postage packaging as far greater than it should be. I have today had to pay a import charge of £12.81 for the last 7", which was sent in a LP sized carton, and given a value of $30.37 by the sender (presumably Rhino). The cost of last years entire 7" subscription was only $45.00, so the individual packages should be marked with a value of no more than $11.25. I've ended up paying a charge greater than the value of the item itself!!!!

Because an attempt had been made by the Royal Mail to deliver to me today, and in my absence, the item was returned to the local Depot. I was only alerted by a member of staff there as I'd gone to collect another item, but she could not hand over the package to me before I'd paid the charge, nor could she identify from the packaging what it was or where it had come from.

Another Rhino lash-up then, and another e-mail from me to Dr Rhino I guess, this time asking for a refund of the charges I've paid, but shouldn't have been levied in the first place but for the mistaken pricing for the item by Rhino.

Just got an email that a t shirt was being shipped to me that I cancelled almost a month ago, why? who should I talk to now, I ordered, I cancelled the order two days later, then, I got a response saying they were busy but would follow thru. Now I get an email saying a t shirt I cancelled and stopped payment on is now coming. Why? Why can't you guys get your shit together? If this shirt comes to me after I cancelled the order, I will not pay for it and I will keep it. Thanks for the free stuff.

I think that if your new warehouse is BROKE and not able to deliver items in a reasonable amount of time, you should at least send out a notice to your customers! Just letting the delivery date come and go without any notice is just wrong! This is just poor business/Customer service! We all encounter problems from time to time, just be honest about it!

Anyone else having this issue?

Per Dead.net Customer Service, 'Our new warehouse has advised that they have been unable to locate any numbered copies of Dave’s Picks Volume 30. With that confirmation, we have decided to produce a small, separately-numbered run of this title. We will use these copies to replace your missing or damaged Dave’s Picks Volume 30 shipment. Our production team has advised that the new, limited-edition run will be available in 2 months. "

Well, it's been two months and no word, no communication. Very frustrating.

If you are having this issue, please bring it to the attention of our beloved Dr. Rhino, drrhino@rhino.com, who is trying to straighten this out. Thanks and sorry for the trouble!