Grateful Dead

dead.net the official site

This is my last try to get any reply about problems with my recent international orders. I'm about to give up ordering from GD Merch. and leave the online community since it seems only money is what it's all about. Pls. excuse my abilities to express myself in proper English.- my mails to the customer service have not been answered for over 4 weeks - recent CD orders were sent by FedEx instead of shipments with USPS (as order form said) - this led to unnecessary administration fees for customs handlings, charged from FedEx - means, in addition to the custom fees, FedEx charges ca. $ 16 for each order to do the customs processing. No matter if you ordered a 100 CD's or just a single one! - USPS doesn't charge any fees! - USPS might be a little bit slower but always was liable. My experience for lots of GD-orders goes back to the early 90's - for the last two orders I've paid an extra of ca 32 $ to FedEx (plus custom fees and shipping) - subject here is the FedEx handling of 32 $. Since GD-Merch. has not responded to my concerns and I'm not willing and able to pay a fortune in future music orders I'll just give up collecting! I maybe should not have accepted the deliveries from the FedEx guy. gratefulgerd

I would like to know if anyone else is having MAJOR problems gettong their orders from the website.I placed an order several weeks ago and can't even get an order confirmation.Any suggestions on how I should approach this?

I'll make some inquiries. Meanwhile, if you wanted to PM me your order details that might be helpful.

I bought the above recording at the Buffalo show, but was disappointed when halfway through Fire on the Mountain, the CD started skipping and does not play right until song 6. Discs 1 and 3 are ok but I need a replacement disc 2. Since I didn't order it from the store here online I was hoping you could at least give me a number to call or something. My email to customer service has not been answered though. Can anyone help me?Schankowitz@yahoo.com Thanks Steve

Brendo, Most likely will be put up thursday. They said it take 2-3 days to put them up but thats not true. The nassau show has yet to be put up also. It took 5 days to put up the albany show so i figure at least 5 for all the others.

johnman is available to answer the phone, in america, speaking english or our american derivitive

I called in to the phone support number and the woman insisted on speaking spanish to me, would put me on hold and return to speak spanish again. Are the GD only offering help in spanish now-a-days ? hmmmm brenodo

Good morning, I placed a pre-order for the download of 4.25 MSG show and have yet to see it available for d/l. Will I be sing that soon ? brenodo

Hey now brothers and sisters, here's a happy story: I got mail from Meggan at store's customer service that my situation had been corrected (I d/l two of same show as a newbie... yeah I posed with the cone for Europe 72... and would rather have D.C. from this tour. Message said my credit card was refunded the cost of the 2nd d/l so when I see it appear in the online bank account, I''m gonna d/l Washington D.C. Looks like they got it together (or Meggan found it and patched its bones) for me, and I know they will for you too! @->--- @->--- @->--- @->--- @->--- @->--- I dunno, it *must* have been the roses! First show 11/23/68 ATHENS OHIO ... Anyone have it for trade? Cheer'n'merry Sunshine!

Like many, I was one of those who ordered the RT/PJ combo and did not receive the bonus disc. Forum posts suggested Customer Service was aware of the issue, so I waited a week. Still nothing. Marye graciously solicited PMs from those still waiting, and she supposedly passed the word on my situation. Still nada. Like others, I tried contacting CS via the contact form on the store site. My query languishes there, unanswered, to this day. I called the toll-free number and spoke to someone with a nearly incomprehensible foreign accent who apparently had similar difficulty understanding me. After providing my order number and having to slowly spell out my name and e-mail address, the CSR promised to notify the proper authorities. And four days later, I GOT MY BONUS DISC (sent by 2nd Day Air). Reading posts here, I feel fortunate. I have had some most unpleasant experiences recently with dead.net Customer Service. My next step would've been to contact the US Better Business Bureau, and I encourage all US customers who have order fulfillment issues to do so at https://odr.bbb.org/odrweb/public/getstarted.aspx The BBB gets involved with trying to settle disputes, and I've had good luck in the past when they've intervened. In addition, they maintain ratings on companies based on their performance. The Dead have always been an 'A' band. Let's make sure dead.net gets with that program.