• https://www.dead.net/features/daves-picks/xyzdaves-picks-volume-3zyx
    Dave's Picks Volume 3

    Dave's Picks Volume 3
    October 22, 1971
    SOLD OUT
    Cover Art by Scott McDougall

    REPLACEMENT SHIPPING UPDATE (October 22, 2012):

    The replacement units for Dave's Picks: Volume 3 have begun to ship out to those that reported their order missing.
    We again apologize for the delay and inconvenience, and we thank you for your patience.

    Sincerely,

    The Dead.net Team

    DAVE’S PICKS VOL.3 FEATURES SHOWS FROM KEITH’S FIRST TOUR!

    This product is officially SOLD OUT. Stay tuned for news on Dave's Picks Volume 4.

    In all the years that archival Grateful Dead recordings have been coming out, there have been just three from the red-hot fall of 1971, Keith Godchaux’s landmark first tour with the band. Those would be Dick’s Picks Vol. 2, a rippin’ single-disc release of the second set of the group’s Halloween show at the Ohio Theatre in Columbus, Download Series Vol. 3 from the 10/26 Rochester show and Road Trips Vol. 3 No. 2 from November 15, 1971 in Austin, Texas. Now there is a fourth: Dave’s Picks Vol. 3 features the complete October 22, 1971 concert from the beautiful Auditorium Theatre in Chicago on two discs, with a third disc culled from the previous night’s scorcher at the same venue.

    Keith came into the band in mid-September ’71, at a time when Pigpen was desperately ill and the band was hungering for something new to help fill out their sound. A sparkling pianist, Keith was a complete unknown at the time, yet, miraculously it seemed, fit in with the Dead immediately. The live “Skull & Roses” double-album (recorded in the winter-spring of ’71) had just come out, and the band was still enjoying a surge of unprecedented popularity since Workingman’s Dead and American Beauty were released the previous year. They were on a roll!

    Never ones to rest on their laurels, however, the band continued their torrid pace of introducing new songs: “Sugaree” and “Brown-Eyed Women” first appeared in the summer of ’71, and that fall, when the band with Keith hit the road, starting out in Minneapolis (10/19) and then moving on to Chicago (10/21-22), they had a whole bunch of other freshly minted tunes waiting to be born—“Tennessee Jed,” “Jack Straw,” “Mexicali Blues,” “Ramble On Rose,” “Comes A Time” and “One More Saturday Night,” all of which appear on this set.

    The sparkle and verve that Keith brought to the band is immediately apparent, as he tears through rockers and bouncy mid-tempo numbers with the confidence of someone who had been playing this music forever. If the quiet keyboardist was nervous or unsure of himself on this first jaunt, it certainly wasn’t apparent. And you can feel the electricity in the rest of the band, as Jerry, Phil, Bob and Bill absorb and play off of the amazingly inventive musings of their new recruit. Of course Pigpen’s absence was deeply felt (and the band acknowledged it at every stop), but Keith’s entrance was so seamless and the energy he injected into the music so impressive, the group didn’t appear to lose any of the momentum they had been building tour after tour.

    The songs are a blend of old, still-recent (from Workingman’s Dead on) and brand-new. One forgets that crowd-pleasers such as “Bertha,” “Deal” and “Playing in the Band” had come into the repertoire only eight months earlier, and “Truckin’” and “Sugar Magnolia” were just over a year old. Even a bunch of the cover tunes were relatively recent additions—“Big Railroad Blues,” “Me & Bobby McGee” and “Johnny B. Goode.” Keith handles all of those (and earlier chestnuts like “Cold Rain and Snow” and “Beat It On Down the Line”) with his characteristic aplomb, but perhaps most impressive is how he fares on the Dead’s big jamming numbers. On Disc Two, you’ll hear his thoughtful and inventive contributions to a truly stellar, 29-minute version of “That’s It for the Other One.” And on Disc Three (from 10/21), listen to him as he navigates through a spectacular “Dark Star,” which is split by a spirited romp through “Sitting on Top of the World.” The encore of 10/21 also features the first of only three “old school” (pre-hiatus) versions of “St. Stephen” Keith played on.

    Most of the 12,000 limited edition copies of Dave’s Picks Vol. 3 are already spoken for by subscribers to the series, but there are a still a few thousand available through Dead.net only. These will definitely sell out—and fast—so if you want make sure you get your copy, order today! As always, the 3-CD set has been lovingly mastered to HDCD specs by Jeffrey Norman from the original vault reels, and the eco-friendly Digipak includes a booklet with an essay about the show and, in this case, some very cool photos of the interior of Chicago’s historic Auditorium Theatre. For the complete song lists and ordering info, click here.

    —Blair Jackson

    If you haven't received your copy of Dave's Picks: Volume 3, please see our note at the top of the page.

    DAVID LEMIEUX ON VOLUME 3 & MORE
    David Lemieux sits down for a seaside chat about his favorite moments on Dave's Picks, Volume 3: Auditorium Theater, Chicago, IL - 10/22/71. Watch the video here:

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  • Default Avatar
    riggsjr
    12 years 2 months ago
    Still nothing!
    Can it be that the PTB don't know themselves what has happened to the non delivered discs or indeed even where they are. Like many other I feel more annoyed at the silence and lack of courtesy of an update more than anything!
  • full moon
    12 years 2 months ago
    Amazing
    Still waiting
  • Roland Bruynesteyn
    12 years 2 months ago
    repost, again...
    and again
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Dave's Picks Volume 3
October 22, 1971
SOLD OUT
Cover Art by Scott McDougall

REPLACEMENT SHIPPING UPDATE (October 22, 2012):

The replacement units for Dave's Picks: Volume 3 have begun to ship out to those that reported their order missing.
We again apologize for the delay and inconvenience, and we thank you for your patience.

Sincerely,

The Dead.net Team

DAVE’S PICKS VOL.3 FEATURES SHOWS FROM KEITH’S FIRST TOUR!

This product is officially SOLD OUT. Stay tuned for news on Dave's Picks Volume 4.

In all the years that archival Grateful Dead recordings have been coming out, there have been just three from the red-hot fall of 1971, Keith Godchaux’s landmark first tour with the band. Those would be Dick’s Picks Vol. 2, a rippin’ single-disc release of the second set of the group’s Halloween show at the Ohio Theatre in Columbus, Download Series Vol. 3 from the 10/26 Rochester show and Road Trips Vol. 3 No. 2 from November 15, 1971 in Austin, Texas. Now there is a fourth: Dave’s Picks Vol. 3 features the complete October 22, 1971 concert from the beautiful Auditorium Theatre in Chicago on two discs, with a third disc culled from the previous night’s scorcher at the same venue.

Keith came into the band in mid-September ’71, at a time when Pigpen was desperately ill and the band was hungering for something new to help fill out their sound. A sparkling pianist, Keith was a complete unknown at the time, yet, miraculously it seemed, fit in with the Dead immediately. The live “Skull & Roses” double-album (recorded in the winter-spring of ’71) had just come out, and the band was still enjoying a surge of unprecedented popularity since Workingman’s Dead and American Beauty were released the previous year. They were on a roll!

Never ones to rest on their laurels, however, the band continued their torrid pace of introducing new songs: “Sugaree” and “Brown-Eyed Women” first appeared in the summer of ’71, and that fall, when the band with Keith hit the road, starting out in Minneapolis (10/19) and then moving on to Chicago (10/21-22), they had a whole bunch of other freshly minted tunes waiting to be born—“Tennessee Jed,” “Jack Straw,” “Mexicali Blues,” “Ramble On Rose,” “Comes A Time” and “One More Saturday Night,” all of which appear on this set.

The sparkle and verve that Keith brought to the band is immediately apparent, as he tears through rockers and bouncy mid-tempo numbers with the confidence of someone who had been playing this music forever. If the quiet keyboardist was nervous or unsure of himself on this first jaunt, it certainly wasn’t apparent. And you can feel the electricity in the rest of the band, as Jerry, Phil, Bob and Bill absorb and play off of the amazingly inventive musings of their new recruit. Of course Pigpen’s absence was deeply felt (and the band acknowledged it at every stop), but Keith’s entrance was so seamless and the energy he injected into the music so impressive, the group didn’t appear to lose any of the momentum they had been building tour after tour.

The songs are a blend of old, still-recent (from Workingman’s Dead on) and brand-new. One forgets that crowd-pleasers such as “Bertha,” “Deal” and “Playing in the Band” had come into the repertoire only eight months earlier, and “Truckin’” and “Sugar Magnolia” were just over a year old. Even a bunch of the cover tunes were relatively recent additions—“Big Railroad Blues,” “Me & Bobby McGee” and “Johnny B. Goode.” Keith handles all of those (and earlier chestnuts like “Cold Rain and Snow” and “Beat It On Down the Line”) with his characteristic aplomb, but perhaps most impressive is how he fares on the Dead’s big jamming numbers. On Disc Two, you’ll hear his thoughtful and inventive contributions to a truly stellar, 29-minute version of “That’s It for the Other One.” And on Disc Three (from 10/21), listen to him as he navigates through a spectacular “Dark Star,” which is split by a spirited romp through “Sitting on Top of the World.” The encore of 10/21 also features the first of only three “old school” (pre-hiatus) versions of “St. Stephen” Keith played on.

Most of the 12,000 limited edition copies of Dave’s Picks Vol. 3 are already spoken for by subscribers to the series, but there are a still a few thousand available through Dead.net only. These will definitely sell out—and fast—so if you want make sure you get your copy, order today! As always, the 3-CD set has been lovingly mastered to HDCD specs by Jeffrey Norman from the original vault reels, and the eco-friendly Digipak includes a booklet with an essay about the show and, in this case, some very cool photos of the interior of Chicago’s historic Auditorium Theatre. For the complete song lists and ordering info, click here.

—Blair Jackson

If you haven't received your copy of Dave's Picks: Volume 3, please see our note at the top of the page.

DAVID LEMIEUX ON VOLUME 3 & MORE
David Lemieux sits down for a seaside chat about his favorite moments on Dave's Picks, Volume 3: Auditorium Theater, Chicago, IL - 10/22/71. Watch the video here:

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In all the years that archival Grateful Dead recordings have been coming out, there have been only two from the red-hot fall of 1971, Keith Godchaux’s landmark first tour with the band. Those would be Dick’s Picks Vol. 2, a rippin’ single-disc release of the second set of the group’s Halloween show at the Ohio Theatre in Columbus, and Road Trips Vol. 3 No. 2 from November 15, 1971 in Austin, Texas. Now there is a third: Dave’s Picks Vol. 3 features the complete October 22, 1971 concert from the beautiful Auditorium Theatre in Chicago on two discs, with a third disc culled from the previous night’s scorcher at the same venue.

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DP 3 arrived yesterday. The music is awesome and I'm going to enjoy this release for a long time. Too bad the folks who manage this stuff think that we're a bunch of idiots out here - and will simply consume whatever BS and excuses they throw at us. I am pretty pissed at this - and will be really choosy with my future purchases.
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I think what bothers me is the silence more than anything. I think it would go a long way to assuage hurt feelings and repair relationships with customers if dead.net said: "this is what went wrong and this is what we're doing about it." But all I've gotten is silence, even when I'm made a complaint. Finally got DP 3 though. Good stuff! Long live the Dead.
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15 years 5 months
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Mine got delivered on Saturday the 1st. I'm wondering they're all gonna show up now.
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I have not received DaP3 (and I am a subscriber), nor Spring 1990. I can easily survive another few weeks, but knowing it has been sent, and hearing of the trouble (ahead and behind, hah!), one wonders if it will ever get to the Netherlands. Any Europeans received DaP 3 yet, apart from the Zagreb guy (or so I think)? I do not care about it being limited (and the numbering) so much. For all I care FW1969 10 gets a rerelease, at least digital; everybody needs it. No doubt, my money will be returned if I never get the orders, but the suspense is killing me... I've been playing my other 1970 music (released music, plus April 27, August 6, October 30 and December 31) and Spring 1990 to get in the mood, now I am in the mood and what gives? The tone of voice in the criticism voiced is not mine, sounds rather spoilt and not very constructive. Also, I think it might may quite difficult to exactly determine what went wrong in this operation (and some previous large operations). Many parties involved, large distances etc. However, Amazon and some smaller operations really seem to do these things better, so there is room for improvement on Rhino's part, both in running the operation and in communicating any mishaps. The fact that with GD stuff, there is so much contact between fans/customers and artist/management/record company (a community, really), compared to say both Britney Spears / Justin Bieber fans and the like, AND classic rock fans (PF / Beatles / Who / Stones / Led Zeppelin / CSNY, well, just about anything 1965 - 1980 in fact) is something to be cherished by both sides. Obviously there is the commercial business part of it (again, on both sides) but let's all try to behave like we eat in a restaurant where something goes wrong: should we yell, threaten to kill the cook or to molest the waiter and scare all the customers away? Should we not acknowledge anything, be silent and carry on as if nothing went wrong in the kitchen and suggest that customers are stupid or, worse, unimportant? We generally don't, and we shouldn't. Just my 2c :)
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Roland, you are correct. As as 8.25am no one in Europe (or beyond for that matter) has received either DP3 or Spring 90.You should contact customer services and Dr. Rhino to advise them of this if you haven't already done so. Repeat the process if you get no reply. No doubt when and if either items start arriving postings wil be placed on these forums and the euro traders list.
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17 years 5 months
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to know that I'm not the only one wondering where the hell DaP#3 is. I guess Australian orders went the way of the European ones?
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I've received numerous reports of Europeans getting their orders, so there's hope. Please keep me updated. Thanks.
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15 years 6 months
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Received mine Saturday the 1st. Glad to see it was in a nice strong cardboard box. No date on package, just shipped from Redwood City. Thanks Marye for your time. Aloha!
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Some positive news for a change. I hope I can post some positive news in the near future.
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who begs your patience, as he is spending long days addressing each reported problem in his email and voicemail queue and will get to each of you as quickly as he can. We're sorry that this is taking as long as it is.
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But here's one European that still hasn't received mine.I've just wasted another 20 minutes holding on the phone to Dr. Rhino, and then when I tried to leave a message got cut off ! Still absolutely NO response to my emails I've sent with my order details. The only replies I get are from dead.net cust. help telling me to contact Dr. Rhino. Tony
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I'll pass this on. Sorry for the trouble.
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Mine came in the mail sometime between last Thursday and today. All is right with the world. Thanks to Dr. Rhino, Mayre, and the rest of the people involved in getting things sorted out.
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Well after the whole DAP#3 fiasco I just received my edition of pure Jerry 10/31/87. Well disc one through three were there but disc four was missing. I mean really. I called customer service and supposedly there gonna send me the fourth disc. Although I am still waiting on the confirmation email which was never sent. I really wish there was another outlet to order this music because this company is very unprofessional. Some of us like me work hard everyday to afford to buy this music and time and time again we are disappointed. I think it's very sad that it's this hard to buy the music we love.
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Since the US subscribers are now beginning to receive DvP3, Euorope and elsewhere could expect theirs in the next 2 weeks or so. Lets hope so, but I am not holding my breath in anticipation myself. I'm still waiting for Dr Rhino's reply to my e-mail (thanks simonrob for the info on this), though since we placed orders and paid Deadnet store, it should be Deadnet sorting this mess out for us - the paying customer.I'm not expecting Spring 1990 for another 2 weeks either, only shipped on 1st September, so might turn out to be the best month!
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Still waiting for both DP3 and the Spring '90 box set. The latter was sent on August 23, so I guess it's too soon to expect anything like that. When I order from Amazon USA, it usually takes about 12-15 days even though I always choose Standard International Shipping 18-32 buisness days. Got my 14-DVD box last week in the most trashed package ever but nothing was luckily ruined inside. Well, well ... in due time I hope to get the goods from Rhino as well. ^^ Micke Östlund, Växjö, Sweden
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If you are not a member already, you may wish to join the Eurotraders list. Apart from various relevant, irrelevant and generally good natured chatter, list members share information about the ongoing problems with shipping to Europe and we have been collectively communicating with Dr Rhino and other contacts among TPTB via one of our excellent moderators. This has helped several members (including me) solve some shipping problems and does ensure that the Rhinos get a clear idea of the scale of the problem.from the whole group. http://launch.groups.yahoo.com/group/eurotraders/
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... Still no sign from DP#3 (supposedly shipped on 30 July per rhino's response to my query) as well; also no Spring 90 box set (hopefully they shipped USPS and not UPS; have any Europeans received theirs to confirm this please?). However, two packages containing other items from dead.net, shipped mid-August have been already received... Alexandros Rigas Athens, Greece
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Same here for DP3 and Spring box 90. Is it known how they shipped Spring 90 box? (USPS or UPS?). Alex Athens, Greece
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I also am still waiting for my Spring '90 Box so I cannot say definitely who is responsible for shipping. In the original shipping mail I received (23 August) it stated that it shipped via UPS 2-Day International. The following day I received an update mail explaining that the tracking number was erroneus and that shipping should take 8-12 business days (without tracking) but with whom it would ship was not stated. Normally packages from Dead.net via USPS take around 12 business days to reach me here in Holland, but in this case (due to the value of the box) I would expect it to take about a week longer because Dutch customs will get to examine it - and levy import duty and sales tax on it - before I get to see it. Bearing this in mind, I would expect to receive my copy around the end of next week (12 - 13 September). If it had shipped by UPS I would have expected it to have arrived by now. I hope this helps a bit.
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I deeply hope that you are right of only for the fact that UPS charges some silly amounts for storage etc (even if you decline that they do the customs clearance that costs 50 EURO on top of the customs, duties and VAT). On the other hand USPS deliveries are done within Greece by the Greek Postal services (ELTA) which charges "only" the applicable VAT (23%) and the customs (approx 3,5%) plus some very low handling charges, resulting to approx 30% of the CIF value (IIRW, it was 235$=190 EURO: 30%*190=57 Euro.... my GODDDD)... Thanks, Alex.-
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Just to let everybody know that I received DP3 today and the Spring 90 box friday 08/31, and without sending any mail to customer service or Dr Rhino, so hopefully the rest of European Deadheads should get theirs soon.The funny thing about the Spring 90 box is... it was send neither by ups or USPS, but by DHL (and without any customs charges,sweet!), and this despite the fact that my confirmation mail told it was sent by UPS. So if you received a dead.net mail with a tracking number, maybe you should try to enter it on DHL's website to see if their system can track it.
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If you check the "International shipping" section on the "Help/Customer Service" page (link at the bottom of this page) then you can see that, for instance, the "Spring '90" box ($199.98) should cost $27.95 in shipping charges when shipped to The Netherlands by DHL - and that is what I paid for shipping, so it seems reasonable to assume that all International "Spring '90" orders will ship via DHL. Now the bad news - a typical $24 CD set from Dead.net will also ship internationally via DHL and cost $21.95 to The Netherlands - or $57.95 to South Africa. Check and see what it would cost to your country ($21.95 to Belgium, $29.95 to Greece). These DHL rates are the only ones listed for International shipping. This is unacceptably high in my opinion. What do others think?
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we're only a few weeks away from the announcement of dave's picks volume 4. lets hope its something from the '60s or '80s.
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... is the only way dead.net to lose all their international customers! $26-29 for 40$ goods value?? Comeon!! Dead.net should offer the option of the DHL's expensive rates; however USPS should be also offered at the rates we were used to (or lower).
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It's a little too bad that the shipping SNAFUs took attention from what was a killer choice. I love the sound quality of DP3, and the chance to hear Keith getting worked in. There are flashes of '72 fire throughout, and great singing. Although I thought DP2 was similarly satisfying sound-wise, I think #2 was the best non-box release in a few years, an archival jewel, and a treat for jaded ears.
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What they should offer is TRACKING !! so we have some idea what is happening to our purchases. We pay a lot for shipping + extra duties once (and if) they get over to Europe, so it should be a given.A few years back the service was shit-hot ..... now it's just, well less than that.
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Unfortunately the DHL Global Mail Service now being used by the new dead.net store regime for international orders does not seem to include tracking. It would appear that the "Spring '90" box is shipping via DHL. In the words of customer service: "Unfortunately, due to the nature of this international shipment, we are unable to provide you with any tracking information.". So what benefits are we going to see from the astronomic increase in international shipping charges? I would much rather stick with USPS at a reasonable price than feel that I am unable to order most things from here due to the fact that DHL shipping charges on low-value orders (up to $30) are just way too high. If, when the "Dave's Picks" 2013 subscription is offered here in a few months time, the shipping charge appears as $87.80 (4 x $21.95) then I will pass on it - and to say that I will not be happy would be something of an understatement.
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I am very happy to have finally received Dave's Picks #3 on Sep 6th after having received shipping notification Jul 30th. The postmark on the box shows that it was sent from San Jose, CA on Aug 31st.
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Having been out of town for a few days, I finally received my DP3 today.Yay! In the whole scheme of things the delay wasn't that big a deal but I strongly suggest a higher level of scrutiny (trivia quiz: "what's a good word for scrutiny?") regarding shipping procedures. NOW you can talk to me about DP4.
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I agree with simonrob re the increased postal charges for non US Deadheads. In my case if the charges for next years subscription is as we fear then I don't know if I could afford that outlay even if I wanted the subscription, which I probably would as I have bought into everything else, Dave's Picks, Road Trips Dicks picks all the boxes etc. A sad day when we are being priced out of the game due to postal charges when we see the amount we have been prepared to spend on Euro'72 etc. Looking at the Fairport Convention website last night, Cropredy Tshirt (print on back and front) £15 ($22.50) postage £1.50 ($2.25) on all ORDERS, not items anywhere in the world! Just sayin"
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Is there any way to have two discussion threads for each release? One thread could be for shipping issues, missing discs, and so on, and the other thread could be for... discussing the music. This is not a knock on all of the poor frustrated souls who are using this forum to share their experience with shipping - it is the logical place to do so. I just wish there was a way to separate the music discussion.... Just a thought.
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2nd'd
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17 years 4 months
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Maybe it would be better if those responsible could actually figure out how to manage 'fulfilment' in an effective, effcient and reasonably priced way. Then we would not have to waste so much time and effort complaining on here and could be happily talking about the release because we have the fecking thing to listen to.
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16 years 7 months
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How would the 'ol hippies from the 1960 have solved this problem? I know there are few of you out there, please shed a little light.
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can't speak for the 60's elders, but we were going to use ice cream trucks in the 70's
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Doesn't take a genius .... if you're sending valuable packages out, including international locations, make sure you can track them, or at least give your customer a trackable option.That way you are in control. If my company had sent out (and lost) hundreds of packages, and didn't have a clue what had happened to them, heads would be rolling. I'm now getting close to the point where i've got to start this whole process again for S90.
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Ice cream trucks driven by ice creak kids sounds a whole lot better that the current delivery method. I guess I am confused that in the new century companies like this are still using old practices like not including tracking numbers. If I ran the zoo, I would eliminate the USPS option and contract with a company that had tracking information available. I am willing to pay more $$ and have my item here on time. This is the only site I have problems with getting my orders in a timely manner. It has gotten to the point where if I don't need it I don't buy it from dead.net. despite the collectors only editions. What I really want to know is, is how is dead.net going to make it up to me and keep me happy as a customer?
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13 years 9 months
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...I just have to join the chorus regarding the new shipping fees. Now if those in the World outside the U.S. want a $20 item, we must pay nearly double that just to get it shipped.I am fervently hoping that some kind of discount will be offered for shipping on Dave's Picks subscriptions for next year. While shipping to the US was free with subscriptions, international was fully charged...So again: I HOPE! If you are at all concerned about this and haven't already, please contact customer service/Dr.Rhino about this; Dave told me to! (I feel terrible about bothering him with this issue, but I've had little faith in "customer service" lately and as Mr.Lemieux said, he's pretty much out of the loop on these issues. HELP!
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...I just have to join the chorus regarding the new shipping fees. Now if those in the World outside the U.S. want a $20 item, we must pay nearly double that just to get it shipped.I am fervently hoping that some kind of discount will be offered for shipping on Dave's Picks subscriptions for next year. While shipping to the US was free with subscriptions, international was fully charged...So again: I HOPE! If you are at all concerned about this and haven't already, please contact customer service/Dr.Rhino about this; Dave told me to! (I feel terrible about bothering him with this issue, but I've had little faith in "customer service" lately and as Mr.Lemieux said, he's pretty much out of the loop on these issues. HELP!)
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12 years 2 months
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Has anyone in the UK received either this or S90 yet? I have read the comments about the international postage costs and all I can say right now is that I simply cannot see myself ordering anything else from this site. The postage is less of a concern to me at this stage. I just want to listen to the damn things and nobody at dead.net seems to care much either way. I also see that some heartless bastard is already flogging DP3 on eBay which is just taking the proverbial!
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14 years 8 months
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Unless that is, like some of us, you live outside the USA. But if I order the Complete Europe 72 to my cart, postage is $43.95 (and no thanks, I don't need another copy). If I order any 2 CD Road Trips, the postage is $29.95.Please, please tell me that this is not the way the powers that be actually intend to run their organisation?? In answer to Simon1 - no sign of either item in North Yorkshire for what it's worth.
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17 years 4 months
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Representations from the Eurotraders group to the VP for E-Commerce at Rhino have resulted in the following reply "I've been working with the new fulfiilent folks on this. We will have a better solution shortly. " So they do know about this problem. Hopefully they come up with a proper solution that involves encouraging and not gouging international customers. So far too many of us have endured inflated shipping costs , lousy fulfilment, exclusion from competitions and being blocked from buying downloads from the site. Apologies to others on this board, I know this is tedious for you, but it is the best place to share info that will get noticed. Believe me, I would love to be discussing the music on release with you and would love to see your reviews too.
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14 years 7 months
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cosmicbadger and marye. While it's disappointing to read of the struggles people overseas are having getting the music, it's encouraging to know the problem is acknowledged and hopefully a satisfying resolution is imminent. Thanks for the updates.
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13 years 8 months
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Good news that they are looking at more reasonable options for posting of small orders abroad - the DHL price for a large item like the S90 or E72 looks quite good and would be the safest way to send such stuff given that customs duties would be pretty unavoidable. However for a $20 cd... Mind you Dead.net/Rhino do need to sort out a more reliable despatch process. It seems DP3 are arriving in the US having been datestamped with anything up to August 30! To confirm on the previous request no DP3s or S90s have yet arrived in the UK although an S90 has been sighted in Italy and Australia. If the S90s are going to arrive on time then this week is the week for it to happen. Friday will be the date to start sending in complaining emails but let's hope for the best!
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17 years 5 months
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Today I got the Springbox in South Germany - Hoooraaayy!!But there is no sign from the DP 3 - I mailed the Costumerservice on the 23rd of August - never got an answer. Mailed today to DrRhino@rhino.com and the deadnet@customhelp.com and officially complained about the loss. Please help - I can wait - no matter, got the box now - but I would be so happy to know what happens next to the DP 3. Grateful Greetings to all of you out there!
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17 years 4 months
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I have recieved the Spring Box in Sweden. Actuallly it arrived last Friday but since I didn't have a tracking number, I had to wait for the notice from the Post Office. It arrived today, so I have been down to the Post Office just minutes ago and got it. I had to pay an extra 214 SEK (just over $30.00) but it could have been worse. All in all I paid 1.834,85 SEK (about $270). Now I'm waiting for the DP3. Micke Östlund Växjö, Sweden