Grateful Dead

dead.net the official site

I am in the same situation. Still no Vol 32. Lots of emails and calls and still no music. Truly sucks.

Should really just put your operation on hold untill you are organized adequately to handle your customer base with care. I had 1 purchase never ship. Replaced the order along with an other item and 1 arrived then all refunded as an apology. Thank you Dr. Rhino. Purchased a replacement yet again, and it was simply refunded. No questions asked. So now as a Canadian I am simply being refused the opportunity to purchase from Dead.net. by WMG. I think there is a serious issue that needs addressing here.
Furthermore, the general policy for international shipping including Canada is that items will take up to 6 weeks untill shipped. Not received but shipped. There is not a single vender in the US that cannot get an item in the mail in under a week. I am not referreing to preorders either. This is ill!

Edit: I would like to add, this is not just related to Dave's Picks. This is an issue with all Dead.net merchandising being handled by Warner. Mugs, sweatshirts AND music. I realize a massive warehouse move is going on. I was also told warehouse issues have been resolved. 2 months to receive items due to shipping policy is an another issue.
Lastly, nobody has time to deal with the lack of customer service by phone and the non-responces to email inquiries. Could take 6 inquiries from scratch untill it gets to Rhino and something gets done.

Hello - We've been dealing with an order issue related to Dave's Picks 32 since mid-October without a resolution. Our last three emails to support have gone unanswered, stretching back to mid-November. Is there anyone here than can help?

GRATFULGERD, I've been waiting 10 weeks. How is 8 weeks or 10 weeks acceptable? Total mess at this point.

Transfered money was taken right away, 8 weeks ago. But no further actions yet.
Don't know what to do. Wonder what will happen to my 2020 DP sub?
Any advice?

Still have not received item that was supposedly shipped 1/8/2020 with a UPS tracking number that did not work. Have not received anything ordered in November 2019 (over $100 worth with S/H and taxes). Nothing from customer service. I try to keep things positive, but I am beginning to think ICECRMCNKD is correct.
Can I at least get a tax document to the $100 contribution made to the store?

I am still waiting for 3 items ordered in November. I received a shipping notice that one item shipped on 1/8/2020 (one week ago) with a tracking number that DID NOT work (UPS tracking number). Item has never been delivered. I live one state over from the warehouse location and it should take UPS 2 days to deliver most items that are shipped from that state (last Dave's pick took 2 days). It is obvious that this item never left the warehouse and yet I am still without my orders and out over $100.00.
I can't believe the mess that will happen when Dave's pick is shipped out in a few weeks.
Can someone take charge of this situation?

No shipping yet!
What happens???

They are pretty much just running a scam at this point.

At the bottom of the web page is a Better Business Bureau (BBB) logo. File a complaint with the BBB.

I ordered a copy of Grateful Dead scrapbook for my UK Dead Head husband for Christmas. I ordered Nov 9th
Book was eventually sent 13th Dec. I received UPS delivery status for 16th Dec. Then it all went wrong. I was told by UPS and invoice was missing so book started to travel around the US. UPS contacted this so called company for the missing info....Nothing was heard. In that time I received an import tax demand from UPS for £27.13, which seems pretty high. I paid it. I wrote to Customer services asking for help on this item. NO RESPONSE.....UPS again asked for the missing invoice.......Nothing was sent. Eventually UPS returned the item back to them on 23rd Dec. I have written again to customer services....NO RESPONSE.......I tried ringing them...NO CALLS ARE BEING TAKEN ON THIS NUMBER. So I have paid $63 (including shipping) £27.13 ($35) import duty and no book. They have not even acknowledged receipt back of the book. I am now convinced this site is bogus, is just taking money of customers.