Grateful Dead

dead.net the official site

send me the details and I'll see what I can find out.

Ordered SYF Giants Stadium Retro Jersey on 9/9/19 and American Beauty vinyl on 10/14/19. Items never received.
Called cust. service, only told to be patient but I only need to know if these orders will ship.

MaryE, message sent to you.

Was the warehouse move real or just an excuse to not deliver bought and paid for products? If this was a real company, they would at least tell us what the real problem is. Did they even make any of the Halloween T-Shirts or was this all to trick us out of our money? It has been almost a month since my promised delivery date and nobody has ever told us what the problem is! Emailing Dead.net Customer Service is a wast of time, they don't respond! Calling only gets the canned response, Warehouse problems, you should get your product any day now!

You too, and sorry about the messed up order. Please send details.

Please send me a PM with the correct address and I'll get the Doc on the case.

I've been trying to change my home address on this site since June. Customer service will NOT do it over the phone. They also have not done it via email. They sent Dave's Picks Vol 31 & 32 to an address I no longer live at. I did not receive the current Dave's Picks that was delivered today, because they insist on shipping these to my old address. Rhino is a disgrace as it is for making everything limited edition. Who gives a shit about the number really? I want to hear the music. To guarantee that I can get a copy of each release, I bought a subscription. Obviously that guarantees nothing. I've been shopping through the Grateful Dead's website since long before horrendous Rhino assumed control. Now I'm inclined to just not bother anymore. Between Rhino, no customer service to do a simple address change and the super secret, mythical warehouse move there seems to be little point spending my hard-earned money here.

My Daves Picks 32 order arrived today but sadly contained only 1 of the 2 copies I pre-ordered. I think by the time my ticket is read there will be no stock left to fulfill my pre-order.
Also waiting for 3 tshirts I preordered a few months back that were supposedly be released 9/29 but no word on those yet or any response from tickets.
I don't want to have to stop ordering from this store but I'm leaning towards buying stuff 3rd party on ebay for more now just to avoid the disaster that has become the WMG warehouse system.
I did get both my Giants vinyl and cd sets on time, so i should be Grateful... but i got my hopes up that things were running smoothly now. I can see many people having issues still.

THEY JUST WANT YOUR CASH. If Dead and Co isn't a big enough indicator that they are only in it for the money, look at the customer service on this site.

I cancelled my Giants Box Set order a few months ago due to all of the issues. I will never order another box set or subscription due to the new warehouse not being able to opertate effectively. Rather than make things right, Customer Service hides their head in the sand. I am done with this company. It's a shame our favorite band cares so little for it's fans. THEY JUST WANT YOUR CASH. If Dead and Co isn't a big enough indicator that they are only in it for the money, look at the customer service on this site.