• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #461
    Fr8nkenstein
    Default Avatar
    Joined:
    management of the GD sucks, is impersonal - fuck them
    Why was I told my order was shipped a week ago and then just now cancelled? $100 tickets! When did they start taking lessons from Bon Jovi? LETS TEAR THIS OLD BUILDING DOWN!!! Roger
  • #462
    Mitheral
    Default Avatar
    Joined:
    I received mine as well,
    I received mine as well, however it was missing one of the DP's I ordered. I emailed customer service and all I received was a system generated canceled order email without any mention of the missing CD.
  • #463
    marye
    Joined:
    agh...
    sorry anrumler, I'll pass this along.
  • #464
    anrumler
    Default Avatar
    Joined:
    Cracked Cases
    Well I just received the order that I refered to in my previous post yesterday. They packaged 3 x Dick's Picks into a padded mailer and all 3 of the cases had huge cracks in them. Good thing I had some spare cases to fix them with. I dont want any replacements or anything I just wanted to let someone know that the jewel cases are not indestructible and should be packaged in a box.
  • #465
    anrumler
    Default Avatar
    Joined:
    Yep
    Yea things seem to be taking a while to ship now. One of my recent orders took 3 weeks before it was shipped. I was promised that it wouldnt happen again but I have an order that is about a week old and it hasnt shipped yet. Guess I will just patiently wait.
  • #466
    Mitheral
    Default Avatar
    Joined:
    I also noticed that the st
    I also noticed that the st patty shirt in my order is out of stock, I really hope I don't miss out out on that as well
  • #467
    Mitheral
    Default Avatar
    Joined:
    slow shipping?
    The last 4-5 orders for me have been very slow to ship. One order took so long that an item went out of stock and I was left hanging. Currently I am waiting on a pretty substantial order that has not shipped after 2 weeks, whats up? I did a customer service ticket and haven't received a reply yet. Anyone else having trouble with very slow shipping?
  • #468
    marye
    Joined:
    bummer
    I suspect this is a variant of the vanishing password problem we have here, but I don't have access to fix it. PM me your info and I'll pass it along to folks who can fix this.
  • #469
    Oroboros
    Joined:
    tried to order a DVD
    password did not work. Asked to send me a new password. Said password sent. None recieved. Bummer. The Truth is realized in an instant, the act is practiced step by step.
  • #470
    anrumler
    Default Avatar
    Joined:
    New Road Trips and Pure Jerry
    I thought these were supposed to ship on the 25th but I havent received that great "Your package has shipped" email yet. Anyone else who ordered these get the email yet? Just wondering cause I cant wait to hear them.
user picture

Member for

17 years 5 months
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years 4 months

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?