Grateful Dead

dead.net the official site

Did my first Store order to d/l Charlottesville 4/15 show and thought it didn't go through so ordered again. Now find I've purchased two d/l of the same show. I've d/l one now so am hoping I could get credit for the other applied to let me d/l the Washington D.C. show. Is that workable somehow? Store name slightly different from user name here: ace-1@cox.net; used the hyphen in the Store name cuz it's in my e-mail. Thanks for any kindness and I'm grateful to be hopeful! @->--- @->--- @->--- @->--- @->--- @->--- I dunno, it must have been the roses! First show 11/23/68 ATHENS OHIO ... Anyone have it for trade? Cheer'n'merry Sunshine!

when there are so damned many people out of work HERE??????......i could use a job fer crine outloud!!!!

i too have been having struggles w the store. i sent two unanswered emails and made a phone call to the number listed (an indian guy named sam). i too was told my issue would be escalated to the next level. the next day i got shipping notification and the next i got my complete pure jerry series (yippeee!!!!!). i am certain there is no correlation to the call and the shipping... merely a coincidence.... this wasn't the only time i've had an issue with an order, but this was the only time i felt the store wasn't interested in my issue and that i had to do all the legwork... disappointing, of course. i got what i ordered but i am leery about ordering from them again... they will need to have something really spectacular to lure me in again. i also noticed, as someone else pointed out earlier, that the 'hold' music for dead.net customer service is NOT the grateful dead but instead the standard muzak elevator crap... a sad irony in this day and age that the technology can't (won't??) customize that! good luck to those of you still waiting. caroline

was notified they were shipped on 4-22-09 and received on 4-23-09. Got the cheapest shipping ($2.50 for DVD & sticker).My original order (2 weeks before) was a snafu by my credit card company. But we got it done and I am watching RFK '91 right now. Want to say THANKS to the store for the grate service. The Truth is realized in an instant, the act is practiced step by step.

I am experiencing the same problems. They said they were gonna have the corporate office call me but we all know that in not gonna happen. This is f-in bullshit. For the amount of money the dead are making these days, cant they at least oversee their store? I refuse to buy anything else from this website.

I ordered a T shirt on April 14th and had priority shipping (2-3 days). It is the 23 and still havent recieved it. I called customer service on monday and they said it was shipped. I just called today and they said it has not been shipped they are waiting for it or something like that. These people i spoke to barley speak english and it takes them 10 min to get the spelling of my name right. What the hell are they doing over there at the dead.net store besides outsourcing jobs to a bunch of indian people named "frank" and "jeff". This really upsets me.

I ordered some CD's from Deadnet and have been given the run-around for three weeks. Every time I call the 1-887-deadnet I talk with someone new. They never can find my order and then make up a different excuse why it hasn't been shipped. They say they will escalate it to the corporate office, another time they say they will escalate it to the billing department; another time they say they will escalate it to the warehouse, etc. Last week they told me it would be shipped in 24 hrs, but 4 days later it still has not been shipped!! They never return calls and I have had to call several times a week, to only get another reason why it has not been sent. I cannot get a clear answer from them. This is the most frustrating thing I have ever dealt with. I really cannot believe how unprofessional and disorganized they are. Do you know anyone or any place I can turn too? For Help! Anything would be appreciated – Thanks Bryce

Called the number listed at http://www.deadnetstore.com/Help.aspx Got a very nice customer service person, Lena on the phone. She unfortunately could not locate my account by name or e-mail address. Inquired about the order of the 2009 tour downloads. She said that all the CSRs had gotten notification of some sort that ALL show downloads would take 24-36 hours to process and that a seperate e-mail should be sent to indicate when a purchased show would be ready for download. She took my order number and told me she would forward a request to their "IT Department" to have the shows posted and the notification e-mail resent. So, we learned it will take a minimum of 24 hours up to 36 hours after order for ANY show to become available, regardless if it has been released already, and that a seperate e-mail would be sent. I asked Lena to pass on to the powers that be they really need to clarify the order process and post the information prominently on the website to cut down on customer frustration and confusion. She thought that was a great idea . . . :^) For those of you still having trouble, try calling.

Looking for some updates on the inserts for downloads. I'm sure this is an important topic to more than just me... Also, I emailed customer service regarding the fact that I accidentally ordered two of the To Terrapin cd's.... I forgot I had pre-ordered... then ordered again. I wanted to see if I could return one... but no one has answered my inquiry.

I'm very disappointed. All my mails to the customer support -oldest April 6, concerning the shipping problems have not been answered yet. My recent CD orders where announced to be shipped by USPS! But shipping actually was done by FedEx. Fed Ex charges every time, the value of a package is higher than ca. $ 27, an administration fee of Euro 11.90 (ca. $16) for handling the customs! Custom duties will be added. USPS has no fees, just collects customs duties. Who can help? G.