• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #331
    buddy plant
    Joined:
    Reading between the lines...
    ... "Dead.net is currently transitioning to new fulfillment and customer service partners." Does this, by any chance, mean the lowest bidder? I wish they would have asked me, as it so happens my third cousin, twice removed, owns a VERY reasonably priced customer service partnership in Dirkadirkastan... oh well maybe next time...
  • #332
    Chuck
    Default Avatar
    Joined:
    Missing Page
    THATS IT. A missing page. During Check out it never asks for my user name or password. If i log out and come back it goes right to the check out page and never asks for your store user name and password. Chuck
  • #333
    marye
    Joined:
    in other news

    for the moment I've commandeered the header of this topic for posting updates.

    If you're having different problems from the ones addressed above please speak up. If you're having the same problems mentioned above and getting a different outcome, please speak up about that too.

    Thanks much.

  • #334
    marye
    Joined:
    Okay, thanks Al
    I'm passing this on right now.
  • #335
    gratefaldean
    Joined:
    Ok, now I'm completely freaked out
    I just logged out and tried the same trick without logging back in. Still took me to my shipping/billing page (and thus my personal info) without asking for a username or password. I'm not even doing this from my registered email address....
  • #336
    gratefaldean
    Joined:
    I thought of that
    So I logged out, logged back in, tried again. Same result. This seems a little more unsettling for some reason than NOT being able to access my account...
  • #337
    marye
    Joined:
    wow, that's surreal.
    the only thing I can think of off the top of my head is that you didn't log out of your last session. Can we eliminate that possibility before I report this so we can narrow it down? Thanks.
  • #338
    gratefaldean
    Joined:
    The weird turn pro
    I just tried to get into my store account by ordering something that I had no intention of buying. This time, I went straight into my shipping/billing page, NO request for username or password. Is this the "fix"?
  • #339
    marye
    Joined:
    thanks guys
    I feel your pain and I'm checking the status.
  • #340
    buddy plant
    Joined:
    re: I feel for marye... (sorry but i meant it to go here)
    ... as part of her job description, I guess she has to handle these wayward transactions on the store here. Why else would she get involved in this mess? That being said, I think the problem is with Rhino. I imagine they hired the lowest bidder to handle the merchandise, but that doesn't always prove to be the wisest choice. I can remember many, many issues with not only the credit card transactions, but with the product itself. Things like gluing the discs to the packaging, all the discs that are flawed and don't play properly, the Dead tour discs that had to be corrected through the Ratdog organization, not Deadnet (WTF), and the real kicker is the non-responsive "customer service" department. I mean, come on... I bet there are more than a few heads who don't order merchandise from Rhino, just because of the hassles involved. If you're patient, the intrepid buyer can find these goodies elsewhere on the net, and for QUITE a bit less too! Ya just gotta poke around...
user picture

Member for

17 years 2 months
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years 1 month

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?