• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #351
    stuman
    Default Avatar
    Joined:
    For all your GD merchandise
    And other rock & roll merchandise . Check out these folks . Gladis Glass and her sons are some of the nicest people I knew when I lived in N.J. .. http://www.woodstocktradeco.com/ this is not a paid endorsment. just a kind note for kind folks I used to know.
  • #352
    ivhs72
    Joined:
    reality checked and double checked
    Mary, I've ordered twice in the last couple of weeks, one for Road Trips Vol. 2 #4, and Download series Vol. 11 &12. Both orders went through with no problems. I've ordered quite a bit over the past year (Dick's Picks, Download series, Road Trips, etc.) without any issues. That is why I'm so concerned that my account information has gone on a long strange trip. I've always been able to log in with just my user name, both on the site and at the store. Not sure what's going on, but I'm not even able to order over the phone, because the order takers cannot get into my account???? Any help would be greatly appreciated..... Rich "All Who Wander Are Not Lost....."
  • #353
    marye
    Joined:
    reality check/update for those having problems ordering
    Okay, here's what SHOULD be happening. If it does not map to your experience speak up. 1. This site launched in May 2007. Accounts stored on previous versions of Dead.net were not copied over. 2. If you've set up an account in the Store and/or ordered from the site since then, that account info should have moved over to the new site this week. 3. If you haven't ordered and/or set up an account since May 2007, go ahead and set up a new account because we do not have that info. Like I say, if your experience is different, speak up. Thank you.
  • #354
    marye
    Joined:
    Fr8nk
    I have it on good authority they'll be back real soon now. Stuff is getting moved from one site to another, essentially. Thanks.
  • #355
    Fr8nkenstein
    Default Avatar
    Joined:
    Spring '09 downloads
    Are the Spring '09 downloads no longer available? I searched the store website for them but to no avail. Further, I searched for a store CONTACT link to ask the store directly. Again, to no avail. Geesh. Franky Baby
  • #356
    marye
    Joined:
    ripple
    please send me a PM with your order details, as I have no access to them. I'll follow up with the Store folks and see about getting this straightened out. Sorry for the hassle.
  • #357
    ripple5
    Default Avatar
    Joined:
    credit
    I returned the hoodie, so where is my account credit? I would like an telephone number to call, this leaving blogs to resolve issues with screwed up orders is phish! Nothing gets solved here and nothing is ever quick with you guys.(~):-}
  • #358
    ripple5
    Default Avatar
    Joined:
    cds returned
    I returned some cds to you guys awhile ago now, any chance you could send me out the new set asap? I had to return the set twice now and would really like to listen to the new road trips! thanks Heather(~):-}
  • #359
    marye
    Joined:
    5string
    I'm making inquiries.
  • #360
    5string
    Default Avatar
    Joined:
    Flawed disc 2 Winterland 73 box set
    I recently acquired the Winterland 73 box set and have a bad disc 2 on the Bertha track. How does one get a replacement disc?
user picture

Member for

17 years 2 months
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years 1 month

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?