• Post reply
    502 replies
    marye
    Joined:

    (9/29/09)

    We think the technical issues that caused so many difficulties have been resolved.

    If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

    If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

    If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

    Thanks!

     

     

    (9/24/09)

     

    Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



    If you're still unable to comple

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  • #371
    TigerLilly
    Joined:
    Just wanna put my 2 cents in
    3 cheers for marye, and her jumping round responding to all these problems. Amongst everything else she does. Hip Hip Hooray, marye!********************************** Clothes make the man. Naked people have little or no influence on society. Mark Twain
  • #372
    ikoiko2u
    Default Avatar
    Joined:
    Order 0141556
    I ordered this on May 8 and have not received it. All the items are shown as available and shipping. Please let me know what's going on. Thanks! Paul
  • #373
    marye
    Joined:
    hhai
    please PM me your order number and I'll try to get it straightened out.
  • #374
    Umberto2
    Default Avatar
    Joined:
    downloads resolved
    For the record and in all fairness, I should say that I was contacted via phone regarding my download issue and apparently my downloads were not pulling in because I had also placed an order for two hard copy CDs with my downloads. I guess someone has to process the order before the downloads show up on one's page. I think it's kind of silly and the downloads should automatically show up, but that's how it works. Just be patient and persistent and things will work out.
  • #375
    Hhai
    Default Avatar
    Joined:
    another download problem
    hate to complain about another download issue right after another person. but i downloaded The Gorge (Quincy, WA) 5-16-09, 3 days ago, and it hasn't showed up at all under my downloads and i havn't got a reply on the customer service link. If it means anything, i ordered it with a different email, Kyejo@comcast.net. and i ordered it with a shirt (but i dont think it does and i'm not worried about that)
  • #376
    marye
    Joined:
    fmunson
    I'll see what I can do.
  • #377
    morokolli
    Default Avatar
    Joined:
    marye
    Thank you very very much Mary and please send my thanks to Meggan also. All my problems finally solved and shipment on a way. What would we do without you? I am happy now!
  • #378
    fmunson
    Default Avatar
    Joined:
    no response on download problem
    I paid for 2 philly downloads (Order Number: 0139390Order Date And Time: 05/04/2009) but mistakenly got FLAC instead of MP3. I've called the customer service line and submitted 3 requests on-line for help having my downloads switched to MP3 some 23 days ago and still have not received a response. I'm assuming folks are busy because of the tour, but 23 days without a response has me wondering if anyone is home? Any one out there that can help?
  • #379
    brianhahne
    Default Avatar
    Joined:
    Inserts...
    What's so strange to me is that in the old website format (so long ago I forget what it looked like) there were inserts. The Dead Download series HAD the inserts... I bought a recent one, and no insert there. I was told they weren't available. I resolved that by posting on usenet and someone emailed me the inserts, as they had bought all the downloads a long time ago. I will get the last 4 download series I need to get them all.. but I want the inserts. I think it's a shame I have to go "third party" to get what the Dead officially released themselves. I just don't think it should be so hard. Whoever the webmaster is can easily link the album art jpg on each page, to the album art available. It used to be that way... then there was that "relaunch" like 2 years ago or so?.. and they all disappeared. In fact the entire Dead Downloads series disappeared at that time. Once they came back is when the inserts were gone.
  • #380
    marye
    Joined:
    also
    your excess shipping charges and cost of the watch have been refunded.
user picture

Member for

17 years 1 month
Submitted by marye on
Forums
User Concerns

(9/29/09)

We think the technical issues that caused so many difficulties have been resolved.

If you are unable to log on using the email address you previously used in your Store account, please try setting up a new account. 

If you are unable to complete an order online and get the Call Customer Service error message, your quickest path to getting this resolved is to actually call 1-800- CAL-DEAD (or 201 751 6746 for non-U.S. folks). Or email customerservice@dead.net.

If this does not work for you send me a PM with the details and we'll get on the case. But at this point it SHOULD work and we want to know if and how it doesn't.

Thanks!

 

 

(9/24/09)

 

Many people who were formerly having problems getting their orders through have now been successful. If you're still not able to get your order through, there is now a designated email address to get this fixed.



If you're still unable to comple

user picture

Member for

17 years

Submitted by roo on Fri, 06/21/2024 - 10:57

Permalink

I got an email that my download pre-order (G000145433US) of Rum Runners was now ready, with a link to download, and...clicking the link gives me a bit of XML saying "The specified key does not exist". The key in the XML is "TBD", which seems, you know, wrong.

Going to my orders on dead.net, you get "we're switching systems, you might not see your past orders". Indeed, I do not.

Contacting support (ticket: 427982) is apparently shouting into the void. It has been two weeks without a reply.

Contacting y'all here may, too, be shouting into the void. Last post here was in 2023 ;)

halp?